Pros:The car, a Toyota Corolla, was fine—in good shape, clean, performed well. Staff was very courteous and efficient.
Cons:Pick up was confusing a somewhat time consuming. At LAX, we had to take an airport shuttle to a drop off point, then call to be picked up by a Midway shuttle. But just to find out that there wasn’t a Midway shuttle from the airport, we had to call in after waiting for a while expecting a Midway shuttle. Some advance written instructions would have been helpful. Once at Midway, it took a little time for the car to get ready. By contrast, drop-off was very simple with direct shuttle from Midway to LAX.