Cons: I Order bigger car as we have. But I must take because it’s only this car in rent office. Sistem in Office don’t work. I waiting 30min for manually contract. I must rentun car I another place because it’s close office when I rent car...
Unforeseen charges at pickup
Cons: They charged me 60€ additional insurance even though I had previously payed 36€ for 3rd party insurance through Kayak.
Money back
Cons: I didn’t rent the car because Avis employee in Malpensa airport told me they can’t accept my driving license, and I paid 36$ as damage assurance and I sent to you from 4 days to send back because I didn’t take the car , and till now no answer
Cons: Avis did not honor kayaks reservation in malpesa airport milan.
They said the car that kayak held for us does not exist. They wanted to give us a small car . Very disappointed at avis and kayak
Just a mess
Pros: NothIng, cancelled my reservation and payed more at different rental.
Cons: 98 people ahead of me with only 2 counter open. At 4pm, when I got there, there were still people who came on a 11 am flight waiting to be served.
Hertz, eurocar etc has no such issues.
Easy drop-off even in busy city
Pros: Drop off was smooth and easy
Pros: ease of booking, price, flexibility of returning to different terminal at MXP
Cons: size of car, distance from rental counter to car / poor signage
Car had a bad smell
Cons: The car had cigarettes smoke odor, no replacement car was provided.
Pros: Fast and simple return process.
Cons: Not much information available ahead of time on where exactly to return the car at Malpensa airport and airport signs were a bit confusing.
Rip off
Pros: Nothing
Cons: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!
RIP OFF
Cons: Very difficult to get to Milan office, series of one way street, no place to park, stuck in Milan traffic jam for 2 hrs, therefore ,returning the car 1/2 hour late, charged me 100EUROS. Never rent with AVIS again!
Cons: The agent didn't understand English sufficiently to give us a less expensive car.
Cons: I Order bigger car as we have. But I must take because it’s only this car in rent office. Sistem in Office don’t work. I waiting 30min for manually contract. I must rentun car I another place because it’s close office when I rent car...
Unforeseen charges at pickup
Cons: They charged me 60€ additional insurance even though I had previously payed 36€ for 3rd party insurance through Kayak.
Money back
Cons: I didn’t rent the car because Avis employee in Malpensa airport told me they can’t accept my driving license, and I paid 36$ as damage assurance and I sent to you from 4 days to send back because I didn’t take the car , and till now no answer
Cons: Avis did not honor kayaks reservation in malpesa airport milan.
They said the car that kayak held for us does not exist. They wanted to give us a small car . Very disappointed at avis and kayak
Just a mess
Pros: NothIng, cancelled my reservation and payed more at different rental.
Cons: 98 people ahead of me with only 2 counter open. At 4pm, when I got there, there were still people who came on a 11 am flight waiting to be served.
Hertz, eurocar etc has no such issues.
Car had a bad smell
Cons: The car had cigarettes smoke odor, no replacement car was provided.
Rip off
Pros: Nothing
Cons: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!
RIP OFF
Cons: Very difficult to get to Milan office, series of one way street, no place to park, stuck in Milan traffic jam for 2 hrs, therefore ,returning the car 1/2 hour late, charged me 100EUROS. Never rent with AVIS again!
Charged extra costs for damages that I am not responsible
Pros: Nothing
Cons: Extremely long waiting and worst customer service experienced at a rent car. Never will come back.
I have an issue at checkout
Pros: good car
Cons: I have reached out to Customer Service because I was charged for insurance and wasn't properly told that I was agreeing to a cost that was 140% higher than my original estimate. It has been 3 working days and no response.
Rental car returns in Milan at Malpensa
Pros: We rented a huge van for 5 people and 6 bags. It was perfect but BARELY for the streets of Lakes Como and Maggiore. All went well, even with a little scraping damage (virtually unavoidable as evidenced by the locals' cars with their many signs of road rash). Budget was helpful in suggesting I buy the local insurance...DO IT
Cons: Rental car return signage at MXP is unlighted and virtually non-existent. If your rental car has a nav system, set the lot you pick it up in as a waypoint AS SOON AS YOU GET THE CAR. Then, return it to that same waypoint. The nav system defaults to the terminals and then you are relying on just the ill-lit, BAD signage.
Car rental Italian style
Pros: Nothing
Cons: The inner-European flight arrival was 2 hours delayed. Budget told us that they had given the car away and we H.D. to rent a new even smaller car for 400 plus euro more than the original deal.
It was very bad experience
Pros: The car was nice
Cons: When I arrived to the location they upgraded my car to Prestige car but i refused because it was expensive then the manager gave me offer for only 35€ extra per day and gave me additional device for internet for free he said it comes with the car so the total should be 210$ CAD and 105€. Which equals around 250€
And the amount they blocked on my card they said its not the final price and my final price will be cheaper if I return the car full with gas
Upon returning the car the final price was 410€ and when I asked them why they told me because of many extra hiding cost which they never told me about when they gave me the car,
They charged me for the highest insurance package also 39.71€ for the internet device which they told me its for free and also location fees of 53.66€ !!!
And when I tried to explain that to the agent at budget office he was so rude and Told me that what u signed for and after long discussion he gave a discount of 69€ only and asked me to walk away because he is busy and wasted a lot of time with me
My final bill was 341.11€ while it should be 250€ at max
I have been charged 91€ extra and got very bad customer service experience
Cons: Pick up was bad, lots of people was waiting in line.
Only two customer service available.
Order premium car but wasn’t available and ended up with what they have at the moment. Too expensive for car they offered, but have no choice.
Drop off was ok.
Expensive Upsell
Pros: The compact car that I wanted wasn't available. In order to get a car with decent GPS, I had to pick a more expensive vehicle.
Cons: The cost was about double what I had planned to spend. I told the agent that I didn't want to prepay for gas and she put it on the contract anyway. I didn't notice until I left the airport. Pickup at Malpensa was chaotic and slow due to construction.
Cons: We were refused the car as we did not have International Drivers’ licences. Have hired cars in Europe and Italy before and no one has ever requested this. Lost the full amount paid and all our plans nearly ruined - fortunately another car rental company had no such policy and rented us a car - at vast expense!
Feel like i got ripped off
Cons: I eventually paid more than twicw what i ordered. The insurance did not cover for budget. I di not intend to reserve a car fro kayak. It feels like a sales person at the lical budget just tried to get more and more if my money. Maybe he succeeded in the short term, but in the ling term , a client is list.
Pros: Check in was good
Cons: I had to wait 10’ to return my car. However, the person who assisted me was nice
Cons: They charged me extra for insurance without telling me about the additional charges
Slow slow slow customer service in Milan airport
Pros: The car was fine..could have used a brief explanation of how the automatic shift worked. Wasn't exactly automatic!
Cons: It was the slowest customer service desk I have ever seen. We waited almost 2 hours in line to get a car. Crazy. Come on Milan, you can do better.
Rental car returns in Milan at Malpensa
Pros: We rented a huge van for 5 people and 6 bags. It was perfect but BARELY for the streets of Lakes Como and Maggiore. All went well, even with a little scraping damage (virtually unavoidable as evidenced by the locals' cars with their many signs of road rash). Budget was helpful in suggesting I buy the local insurance...DO IT
Cons: Rental car return signage at MXP is unlighted and virtually non-existent. If your rental car has a nav system, set the lot you pick it up in as a waypoint AS SOON AS YOU GET THE CAR. Then, return it to that same waypoint. The nav system defaults to the terminals and then you are relying on just the ill-lit, BAD signage.
Cons: Pick up was bad, lots of people was waiting in line.
Only two customer service available.
Order premium car but wasn’t available and ended up with what they have at the moment. Too expensive for car they offered, but have no choice.
Drop off was ok.
Charged extra costs for damages that I am not responsible
Pros: Nothing
Cons: Extremely long waiting and worst customer service experienced at a rent car. Never will come back.
I have an issue at checkout
Pros: good car
Cons: I have reached out to Customer Service because I was charged for insurance and wasn't properly told that I was agreeing to a cost that was 140% higher than my original estimate. It has been 3 working days and no response.
Car rental Italian style
Pros: Nothing
Cons: The inner-European flight arrival was 2 hours delayed. Budget told us that they had given the car away and we H.D. to rent a new even smaller car for 400 plus euro more than the original deal.
It was very bad experience
Pros: The car was nice
Cons: When I arrived to the location they upgraded my car to Prestige car but i refused because it was expensive then the manager gave me offer for only 35€ extra per day and gave me additional device for internet for free he said it comes with the car so the total should be 210$ CAD and 105€. Which equals around 250€
And the amount they blocked on my card they said its not the final price and my final price will be cheaper if I return the car full with gas
Upon returning the car the final price was 410€ and when I asked them why they told me because of many extra hiding cost which they never told me about when they gave me the car,
They charged me for the highest insurance package also 39.71€ for the internet device which they told me its for free and also location fees of 53.66€ !!!
And when I tried to explain that to the agent at budget office he was so rude and Told me that what u signed for and after long discussion he gave a discount of 69€ only and asked me to walk away because he is busy and wasted a lot of time with me
My final bill was 341.11€ while it should be 250€ at max
I have been charged 91€ extra and got very bad customer service experience
Expensive Upsell
Pros: The compact car that I wanted wasn't available. In order to get a car with decent GPS, I had to pick a more expensive vehicle.
Cons: The cost was about double what I had planned to spend. I told the agent that I didn't want to prepay for gas and she put it on the contract anyway. I didn't notice until I left the airport. Pickup at Malpensa was chaotic and slow due to construction.
Cons: We were refused the car as we did not have International Drivers’ licences. Have hired cars in Europe and Italy before and no one has ever requested this. Lost the full amount paid and all our plans nearly ruined - fortunately another car rental company had no such policy and rented us a car - at vast expense!
Feel like i got ripped off
Cons: I eventually paid more than twicw what i ordered. The insurance did not cover for budget. I di not intend to reserve a car fro kayak. It feels like a sales person at the lical budget just tried to get more and more if my money. Maybe he succeeded in the short term, but in the ling term , a client is list.
Cons: They charged me extra for insurance without telling me about the additional charges
Slow slow slow customer service in Milan airport
Pros: The car was fine..could have used a brief explanation of how the automatic shift worked. Wasn't exactly automatic!
Cons: It was the slowest customer service desk I have ever seen. We waited almost 2 hours in line to get a car. Crazy. Come on Milan, you can do better.
Cons: Huge, hour long wait to get the car. No seating in waiting area. Terribly difficult walk to the car rental lot.
Pros: It was an drop off
Pros: Upgrade and price
Cons: Had to wait over an hour for pickup
Not open
Pros: Nothing
Cons: Although I was able to make a reservation online, the place was not open when I went to pick up the car. After waiting an hour for the place to open, I went to a different Hertz only to find out that it was a holiday and only certain locations were open. I was very frustrated by the fact that I was allowed to make an online reservation despite Hertz knowing they would be closed that day. No one ever tried to contact me and give me the heads up. Very frustrating experience, would not recommend
Terrible service
Pros: Location
Cons: Horrible wait times to pickup car even with reservation. No information on wait times or why the wait was so long. Nothing done to address the wait or the people waiting in 39 degree Celsius weather because there was no room inside. Attendant told us there was gas near the drop-off which was completely wrong.
Ready to wait 4 hours for your car? This is your chance.
Pros: Attendants were polite.
Cons: Had to wait 4 hours for a reserved, pre-paid car. Attendants say this is normal during peak months (summer and again in winter).
Not what I booked
Cons: Long time to wait for the pickup / registration desk.
Car was smaller than what I booked.
Very good service and nice car
Pros: Opportunity to get a prestige car for a reasonable upgrade
Cons: Nothing
Pros: Didn't rent in Ferno??
Sneaky Extra Charges
Pros: Nice car
Cons: I had to wait an hour for my already short rental because I wasn't directly a Hertz customer, then I wasn't informed anywhere that they charge commission for the pre-paid gas so a €70 rental cost me €115, and another €100 rental after that cost me €177. Didn't find out until the second time because I wasn't even given a proper check out service at the end of the first. Disgusting, will never use them again.
Parfait!
Pros: Brand new car! Super smooth transmission.
Gave away my car before I arrived.
Cons: The agent, clearly trying to cover his own mistake, had given away my car before I arrived. He wanted me to wait two hours or take a smaller car (which barely fit three people and bags). Unprofessional and not exceptionally polite. Beware.
Cons: Huge, hour long wait to get the car. No seating in waiting area. Terribly difficult walk to the car rental lot.
Pros: It was an drop off
Pros: Upgrade and price
Cons: Had to wait over an hour for pickup
Not open
Pros: Nothing
Cons: Although I was able to make a reservation online, the place was not open when I went to pick up the car. After waiting an hour for the place to open, I went to a different Hertz only to find out that it was a holiday and only certain locations were open. I was very frustrated by the fact that I was allowed to make an online reservation despite Hertz knowing they would be closed that day. No one ever tried to contact me and give me the heads up. Very frustrating experience, would not recommend
Terrible service
Pros: Location
Cons: Horrible wait times to pickup car even with reservation. No information on wait times or why the wait was so long. Nothing done to address the wait or the people waiting in 39 degree Celsius weather because there was no room inside. Attendant told us there was gas near the drop-off which was completely wrong.
Ready to wait 4 hours for your car? This is your chance.
Pros: Attendants were polite.
Cons: Had to wait 4 hours for a reserved, pre-paid car. Attendants say this is normal during peak months (summer and again in winter).
Not what I booked
Cons: Long time to wait for the pickup / registration desk.
Car was smaller than what I booked.
Sneaky Extra Charges
Pros: Nice car
Cons: I had to wait an hour for my already short rental because I wasn't directly a Hertz customer, then I wasn't informed anywhere that they charge commission for the pre-paid gas so a €70 rental cost me €115, and another €100 rental after that cost me €177. Didn't find out until the second time because I wasn't even given a proper check out service at the end of the first. Disgusting, will never use them again.
Gave away my car before I arrived.
Cons: The agent, clearly trying to cover his own mistake, had given away my car before I arrived. He wanted me to wait two hours or take a smaller car (which barely fit three people and bags). Unprofessional and not exceptionally polite. Beware.
Pros: They gave us an upgrade.
Cons: Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.
Off to a terribly slow start but Good overall.
Pros: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Cons: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived.
It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
Did not exist in airport.
Cons: Dollar did not exist in this airport.
Pros: car was new
Cons: car was not clean
Cons: I had horrible service!! Our flight was delayed due to bad weather I was suppose to pick up at 9:30pm but didn't arrive till 11:30 pm. When I got there the lady said it's been cancelled and now we had to pay double the price because we didn't arrive on it. I thought we had 6 hours? Then ahe said it's cause office has been closed it's a new day. So I didn't get my rental!!!! So upset
Everything worked fine
Pros: It was delivered a car better than the one booked for the same price.
Slow check out
Pros: Easy to find the car and get out of the airport once I had my contract
Cons: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
Advertised price is NOT what you pay!
Cons: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
They gave me a fricking BMW!
Pros: Seriously, that was a hell of an upgrade. Super clean and basically a new car. My wife and I were pretty stunned.
FYI - Dollar / Hertz / Thrify are all the same company.
Cons: Offices are tricky to find. Better signage or maybe a map handed out at the desk would be good.
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Pros: Nothing
Cons: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
Good but over priced.
Pros: Good but overpriced.
Cons: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
Great Company
Pros: Easy access from the airport, car was clean and as discussed, the staff was helpful with our needs
Everything worked fine
Pros: It was delivered a car better than the one booked for the same price.
They gave me a fricking BMW!
Pros: Seriously, that was a hell of an upgrade. Super clean and basically a new car. My wife and I were pretty stunned.
FYI - Dollar / Hertz / Thrify are all the same company.
Cons: Offices are tricky to find. Better signage or maybe a map handed out at the desk would be good.
Great Company
Pros: Easy access from the airport, car was clean and as discussed, the staff was helpful with our needs
Off to a terribly slow start but Good overall.
Pros: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Cons: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived.
It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
Pros: car was new
Cons: car was not clean
Slow check out
Pros: Easy to find the car and get out of the airport once I had my contract
Cons: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
Pros: They gave us an upgrade.
Cons: Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.
Did not exist in airport.
Cons: Dollar did not exist in this airport.
Cons: I had horrible service!! Our flight was delayed due to bad weather I was suppose to pick up at 9:30pm but didn't arrive till 11:30 pm. When I got there the lady said it's been cancelled and now we had to pay double the price because we didn't arrive on it. I thought we had 6 hours? Then ahe said it's cause office has been closed it's a new day. So I didn't get my rental!!!! So upset
Advertised price is NOT what you pay!
Cons: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Pros: Nothing
Cons: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
Good but over priced.
Pros: Good but overpriced.
Cons: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
Pros: Costumer service representatives were nice
Cons: I was charged a 98€ fee for not having a full tank of gas even though I filled it up. They wouldn’t allow us to leave our car at other Thrifty locations
Pros: the price
Cons: 4 hours delay & wait inside the office of thrifty / Hertz to get the car
Everything was great EXCEPT the poor pickup system
Pros: Everything except pickup
Cons: Waiting in the Hertz line for almost an hour at the Malpensa airport
Pros: Costumer service representatives were nice
Cons: I was charged a 98€ fee for not having a full tank of gas even though I filled it up. They wouldn’t allow us to leave our car at other Thrifty locations
Pros: the price
Cons: 4 hours delay & wait inside the office of thrifty / Hertz to get the car
Disappointed
Pros: Headline price
Cons: Check in took forever
Oil needed changed
No screen wash
Dirty car
High cost of insurance
Hard to find drop off
Credit card madness
Cons: They would not accept a debit card or American Express and therefore refused my family a vehicle even though we had paid using one of the cars. Holidayautos then refused a refund; terrible customer service. I have hired cars in many places without problems but Italy has been the only place to have such bizarre rules
Disappointed
Pros: Headline price
Cons: Check in took forever
Oil needed changed
No screen wash
Dirty car
High cost of insurance
Hard to find drop off
Credit card madness
Cons: They would not accept a debit card or American Express and therefore refused my family a vehicle even though we had paid using one of the cars. Holidayautos then refused a refund; terrible customer service. I have hired cars in many places without problems but Italy has been the only place to have such bizarre rules
| Most popular agency | Hertz |
|---|---|
| Most popular car type | Compact |
| Average price | AED 220/day |
| Good deal | AED 177/day |
On average a hire car in Milan costs AED 207 per day.
Compact (Ford Focus or similar) is the most frequently booked hire car type in Milan.
In the past 72 hours, the cheapest hire cars were found at SICILY BY CAR (AED 18/day), Rhodium (AED 19/day) and Alamo (AED 70/day).
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Milan are Alamo (8.7, 6463 reviews), Enterprise (8.5, 12795 reviews), and Avis (7.6, 2279 reviews).
Car hire companies onsite at Malpensa Airport include Hertz, Budget, Thrifty, Sixt, Ecovia and MAGGIORE.
Car hire companies onsite at Linate Airport include Hertz, Budget, Thrifty, Sixt, Ecovia, Europcar and MAGGIORE.
Car hire companies that offer shuttle or pick-up services from Malpensa Airport to off-airport locations include Hertz, Budget, Thrifty, Sixt, Ecovia, Europcar and MAGGIORE.
Car hire companies that offer shuttle or pick-up services from Linate Airport to off-airport locations include Hertz, Budget, Thrifty, Sixt, Ecovia, Europcar and MAGGIORE.
Car hire companies that offer shuttle or pick-up services from Orio Al Serio Airport to off-airport locations include Hertz, Budget, Thrifty, Sixt, Ecovia, Europcar and MAGGIORE.
In the last 72 hours the cheapest hire car price was found at SICILY BY CAR Apt Enrico Forlanini - Desk In Terminal 20090 (7 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
