Milan Car Hire

Cons: Very difficult to get to Milan office, series of one way street, no place to park, stuck in Milan traffic jam for 2 hrs, therefore ,returning the car 1/2 hour late, charged me 100EUROS. Never rent with AVIS again!

Cons: I asked for a Mercedes E class but after I arrive there they told me that I need two different credit cards I had two mastercards but they said they need a visa or american express after that I had to take anither car which not luxurious car with a reallly high rate for two days because they said I need to make it full waranty to get a Car

Cons: I ordered a Bmw small-medium car, it wasn't there. I had no opinion but to upgrade the car and to pay more than I planned.

Cons: Total coverage: at AVIS and HERTZ is really too expensive, above all in comparison with other rentals.

Cons: They Ceized the opportunity to charge us double the rate than the hat we had reserve through internet.

Cons: Went through multiple cars to arrive at the one we kept. None were clean or what I paid for before that. Also was charged more than quoted on Kayak.

Cons: The agent didn't understand English sufficiently to give us a less expensive car.

Cons: Late too much late

Cons: Unfortunately we couldn't take the car in our reservation and we had to pay more money because that car we want wasn't available and we had to go to malpensa airport and change our reservation

Cons: When I returned my car he inspected it over and when I checked the car in he inspected it over and over till he finally found two very small scratches underneath the front bumper. They were probably there when I originally rented they were so small and barely noticeable. He charged me €165 for these two small scratches. When you rent your car assume any defect you can fine will be charge toward you.

Cons: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.

Cons: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.

Cons: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.

Cons: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable

Cons: Said car was new, it had 26000kms on the clock and a massive scrape along the front right fender which wasn't marked on the sheet. I had to beg the lady to come out and mark it as damaged.

Cons: None

Cons: I lease a car to drive where I like, not be treat it like a ANIMAL , even animals deserve a Human treatment

Cons: Slow in pickup due to many people in line

Cons: They would not accept a debit card or American Express and therefore refused my family a vehicle even though we had paid using one of the cars. Holidayautos then refused a refund; terrible customer service. I have hired cars in many places without problems but Italy has been the only place to have such bizarre rules