The rental company was not Fox, as was listed when I booked, but another company called Gold Car. I couldn’t find their service counter at the airport and went instead to the car park and asked a man wearing a Gold Car uniform for help and he was extremely rude and literally mocked me. He repeated what I said several times like a child and sarcastically told me I was in the wrong place. I made it to the Gold Car service counter, hidden in the corner, and the agent behind the counter was yelling loudly and aggressively at the female customer in front of me. It was awkward to witness and be near. Another service agent was also helping her, but neither seemed nice or welcoming. The yelling man asked me for my reservation number and, because I had booked through Kayak, I had a confirmation number instead. He was extremely upset and rude and I fumbled to look through the email I’d received to find the correct number. I guess he was angry that we had booked through a third party, but how was I to know that would send him raging and there wasn’t anything I could I do at that point. He then asked for my international drivers license. I have one, from previous trips, but I’ve never had a rental car company ask for it. I have usually only showed my passport, so I unfortunately didn’t have the international drivers license with me. I tried to show him a picture of my international drivers license and the info, but he angrily yelled that he needed a physical copy and told me he couldn’t rent the car to me and stormed away. I understand that this may be a policy this company has, but I wasn’t given any of that information beforehand. How could I know that if I didn’t even know the real company that would be renting the car to me? Regardless of me not meeting the guidelines of this policy, every employee was rude and aggressive from the start and made me feel threatened and uncomfortable. I was kind of relieved when he refused to rent to me because that meant I could just walk away and choose another company. I ended up renting a car with another company without any issues, but getting aggressively yelled at by multiple angry men the moment I landed in Spain literally ruined my holiday. It takes quite a while to recover and get over such an experience and feel welcome as a tourist when you start with such a bad experience. I obviously will NEVER book a car rental through Kayak or any third party company again. The price is too amazing to be true so I guess you get what you’re paying for. This was an extremely awful experience I’ll remember for the rest of my life.
