When I reserved the vehicle, it was advertised on, lived in miles. When I arrived at the location, I was told that Florida residence, which I am do not qualify for unlimited miles and that if I wanted unlimited miles, I would have to pay a fee of 30 extra dollars per day. I paid the fee, but was unhappy. My vehicle was then presented to me. The first thing I noticed was a large crack on the front windshield. I then opened the driver side door to do an interior inspection and could smell the odor of marijuana inside the vehicle. I informed the agent due to the crack in the windshield and the odor of marijuana. I would not accept this vehicle. I could not accept a vehicle that was already damaged. Also, I did not feel comfortable driving a vehicle that had a large crack on the front windshield. I was informed by the agent that no other vehicles were available for me. I instructed the agent I wanted to cancel my order then I would go to another rental car agency. The agent informed me that I could not cancel the order since it was within the two hour arrival window and cancellations had to be made prior to two hours prior to pick up. I argued the fact that I wasn’t canceling the order. I simply would not accept this vehicle and since they did not have any other vehicles was not interested in doing business with this agency and wanted a refund. They refused to cancel my order and said it would be put in the system as a no-show. I asked for the phone number for the manager. They stated that his number cannot be given out. I then left very unhappy and stated just to keep the money. I don’t even want to do business with this company anymore. As of sending this email, I’m still fighting with them to get a refund of my initial rental car fee, and the additional money that I had paid via my credit card for the unlimited mileage which I was tricked into. You can’t advertise a vehicle as unlimited mileage and then when someone shows up, tell them oh since you’re a resident of this state you do not get unlimited mileage for you. You have to pay additional money for unlimited miles. They advised me that unlimited miles was not available for Florida residence. I still have not been refunded any of my money as of sending this email. The extra money for the unlimited miles is a bait and switch tactic not good business.
