Frankfurt am Main Car Hire

1 location in Frankfurt am Main

╳

Alamo reviews

Car hire locations

Alamo

Locations in Frankfurt am Main

Enterprise Rent A Car

+49 69 6971 5290

All Alamo reviews

Alamo reviews in Frankfurt am Main

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customer service

car was clean

pick up the car

great car

easy drop

friendly staff

great service

great price

car was great

great experience

car available

drop off the car

picked up the car

great value

4.8

Cons: Staff was terrible, took 45 minutes to rent the car. Should've taken 5. I missed a meeting.

Reviewed Sep 2019

review from
10.0

Pros: Friendly staff, and easy pick up and drop off

Cons: Everything was excellent

Reviewed Aug 2019

review from
7.2

Pros: The drop off staff was super friendly and effecient.

Cons: When picking up the rental, the gentleman helping me was extremely rude and trying to scam me in to buying their car insurance when I had already purchased a package online during checkout. The car I rented was nothing like the description online and they said it was the only automatic they had.

Reviewed Jul 2019

review from
10.0

Cons: After a long vacation filled with disappointments and misleading statements renting from Europcar, Global, Buchbinder and Internet in Poland, Germany and the U.K. it was refreshing to receive no excellent no nonsense treatment at a good price from Enterprise in Frankfurt.

Reviewed Apr 2019

review from
10.0

Pros: Amazing service

Cons: Amazing service

Reviewed Mar 2019

review from
5.2

insurance offered on website is not recognized by alamo

Cons: we were offered an insurance for the car when making online reservations through kayak for a car rental with alamo. When picking up the car, Alamo had no records of an insurance purchase nor did they recognize our receipt of the purchase. do not buy the car insurance offered on the kayak website.

Reviewed Jul 2018

review from
6.0

Cons: We reserved a passenger van so we can easily fit our luggage. Instead we were given a smaller suv which barely fit our luggage. Although the smaller suv rents for less than a passenger van, they charged us the same price. I would like to get a price adjustment.

Reviewed Jul 2018

review from
10.0

No hassles.

Pros: Very nice representatives at the desk. They did not try to push extra coverages on us. When I let them know we had ordered an automatic transmission vehicle and the one they had reserved for us was standard transmission, they upgraded us to a van with automatic without any hassles.

Cons: I ordered an SUV with automatic transmission and was given one without. The representatives were very helpful and upgraded us to a van with automatic.

Reviewed Jul 2018

review from

10.0

Pros: Friendly staff, and easy pick up and drop off

Cons: Everything was excellent

Reviewed Aug 2019

review from
10.0

Cons: After a long vacation filled with disappointments and misleading statements renting from Europcar, Global, Buchbinder and Internet in Poland, Germany and the U.K. it was refreshing to receive no excellent no nonsense treatment at a good price from Enterprise in Frankfurt.

Reviewed Apr 2019

review from
10.0

Pros: Amazing service

Cons: Amazing service

Reviewed Mar 2019

review from
10.0

No hassles.

Pros: Very nice representatives at the desk. They did not try to push extra coverages on us. When I let them know we had ordered an automatic transmission vehicle and the one they had reserved for us was standard transmission, they upgraded us to a van with automatic without any hassles.

Cons: I ordered an SUV with automatic transmission and was given one without. The representatives were very helpful and upgraded us to a van with automatic.

Reviewed Jul 2018

review from

7.2

Pros: The drop off staff was super friendly and effecient.

Cons: When picking up the rental, the gentleman helping me was extremely rude and trying to scam me in to buying their car insurance when I had already purchased a package online during checkout. The car I rented was nothing like the description online and they said it was the only automatic they had.

Reviewed Jul 2019

review from

4.8

Cons: Staff was terrible, took 45 minutes to rent the car. Should've taken 5. I missed a meeting.

Reviewed Sep 2019

review from
5.2

insurance offered on website is not recognized by alamo

Cons: we were offered an insurance for the car when making online reservations through kayak for a car rental with alamo. When picking up the car, Alamo had no records of an insurance purchase nor did they recognize our receipt of the purchase. do not buy the car insurance offered on the kayak website.

Reviewed Jul 2018

review from
6.0

Cons: We reserved a passenger van so we can easily fit our luggage. Instead we were given a smaller suv which barely fit our luggage. Although the smaller suv rents for less than a passenger van, they charged us the same price. I would like to get a price adjustment.

Reviewed Jul 2018

review from

Rated no. 2

Enterprise

8.5 Excellent (12,866 reviews)

4 locations in Frankfurt am Main

╳

Enterprise reviews

Car hire locations

Enterprise

Locations in Frankfurt am Main

Hanauer Landstrasse 344-346

+49 69 4305 3080

Mailänder Strasse 1

+49 69 2197 8790

Mainzer Landstr. 292

+49 69 907 3660

Terminal 1+2

+49 69 6971 5290

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Enterprise reviews in Frankfurt am Main

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customer service

car was clean

pick up and drop

pick up the car

great customer

great service

friendly staff

car available

car was great

great car

great experience

airport location

great price

picked up the car

drop the car

2.0

Cons: I had a flat tire just one hour after the rent and the company didn’t have another car available and we spent 5 hours in the street then after 20 time trying to reach the company they told us to take a taxi to our home and they will pay it back and send a new car to our home which didn’t happen

Reviewed Aug 2019

review from
10.0

Pros: The young lady set our god for us to correct language & got us all set for our first trip into Germany. Very nice!

Cons: Nothing could’ve been better! We loved the car, the guy at the counter, all of it. BMW 5 series was a pleasure to drive!

Reviewed Jul 2019

review from
6.0

Pros: Vehicle was great. Navigation was definitely a perk to the vehicle as we had never visited Germany before. Stop off was easy with good location.

Cons: Not enough vehicles available. We had reserved a compact automatic 2 months in advance to avoid the problems we experienced. Staff was friendly but had us wait over a hour until we finally said we would take a manual compact so we could get on the road. This limited our possible drivers to 1.

Reviewed Jun 2019

review from
8.4

Pros: Sanjin Dokoza the gentleman at the desk with whom I worked with to rent the car was extremely helpful and friendly!

Cons: Drop-off was somewhat chaotic.

Reviewed Mar 2019

review from
10.0

Pros: Nice smooth running vehicle.

Reviewed Feb 2019

review from
6.4

Third party insurance process a pain

Cons: Paid for insurance at booking. Now am facing a headache because the rental company does not honor it and is charging me more than $1000 that i now have to get back from Allianz with tons of paperwork I might not be able to get. will follow up if it works out.

Reviewed Jan 2019

review from
10.0

Quick drop-off

Pros: Drop-off was efficient.

Reviewed Apr 2018

review from
4.0

Great at first....

Pros: At counter they asked if an auto was ok, and I said I also wanted a navi which I did get. Veh was comfortable and process was fairly quick to get vehicle.

Cons: Vehicle was dirty on inside with spilled milk on the dashboard, they charged me an upgrade to the car I got but never told me about it. Amount charged was way different than what kayak quoted me, no one there at car return.

Reviewed Dec 2017

review from
2.0

Hidden fees

Pros: The car was good.

Cons: Hidden fees that totaled 3x times of what the price Kayak quoted us for. Never again!

Reviewed Oct 2017

review from
9.2

Easy

Pros: Everything about the rental was easy. From finding a car online, to the help on the phone, in Frankfurt and in Munich. I always was talking to a person not an automated system.

Cons: The only thing I did not like was I asked for an SUV and did not get one. I still got a decent size car, but I asked for a larger car on purpose and it was a good thing that the car they gave fit all 4 people with bags.

Reviewed Oct 2017

review from
2.0

Pros: Worst company ever

Cons: Worst company ever Worst company ever Worst company ever Worst company ever Worst company ever Worst company ever Worst company ever

Reviewed Sep 2017

review from
4.0

Worst car ever

Pros: Car was clean

Cons: Car was VERY SLOW!

Reviewed Aug 2017

review from

10.0

Pros: The young lady set our god for us to correct language & got us all set for our first trip into Germany. Very nice!

Cons: Nothing could’ve been better! We loved the car, the guy at the counter, all of it. BMW 5 series was a pleasure to drive!

Reviewed Jul 2019

review from
10.0

Pros: Nice smooth running vehicle.

Reviewed Feb 2019

review from
10.0

Quick drop-off

Pros: Drop-off was efficient.

Reviewed Apr 2018

review from
9.2

Easy

Pros: Everything about the rental was easy. From finding a car online, to the help on the phone, in Frankfurt and in Munich. I always was talking to a person not an automated system.

Cons: The only thing I did not like was I asked for an SUV and did not get one. I still got a decent size car, but I asked for a larger car on purpose and it was a good thing that the car they gave fit all 4 people with bags.

Reviewed Oct 2017

review from

8.4

Pros: Sanjin Dokoza the gentleman at the desk with whom I worked with to rent the car was extremely helpful and friendly!

Cons: Drop-off was somewhat chaotic.

Reviewed Mar 2019

review from

2.0

Cons: I had a flat tire just one hour after the rent and the company didn’t have another car available and we spent 5 hours in the street then after 20 time trying to reach the company they told us to take a taxi to our home and they will pay it back and send a new car to our home which didn’t happen

Reviewed Aug 2019

review from
6.0

Pros: Vehicle was great. Navigation was definitely a perk to the vehicle as we had never visited Germany before. Stop off was easy with good location.

Cons: Not enough vehicles available. We had reserved a compact automatic 2 months in advance to avoid the problems we experienced. Staff was friendly but had us wait over a hour until we finally said we would take a manual compact so we could get on the road. This limited our possible drivers to 1.

Reviewed Jun 2019

review from
6.4

Third party insurance process a pain

Cons: Paid for insurance at booking. Now am facing a headache because the rental company does not honor it and is charging me more than $1000 that i now have to get back from Allianz with tons of paperwork I might not be able to get. will follow up if it works out.

Reviewed Jan 2019

review from
4.0

Great at first....

Pros: At counter they asked if an auto was ok, and I said I also wanted a navi which I did get. Veh was comfortable and process was fairly quick to get vehicle.

Cons: Vehicle was dirty on inside with spilled milk on the dashboard, they charged me an upgrade to the car I got but never told me about it. Amount charged was way different than what kayak quoted me, no one there at car return.

Reviewed Dec 2017

review from
2.0

Hidden fees

Pros: The car was good.

Cons: Hidden fees that totaled 3x times of what the price Kayak quoted us for. Never again!

Reviewed Oct 2017

review from
2.0

Pros: Worst company ever

Cons: Worst company ever Worst company ever Worst company ever Worst company ever Worst company ever Worst company ever Worst company ever

Reviewed Sep 2017

review from
4.0

Worst car ever

Pros: Car was clean

Cons: Car was VERY SLOW!

Reviewed Aug 2017

review from

Rated no. 3

Avis

7.6 Good (2,276 reviews)

7 locations in Frankfurt am Main

╳

Avis reviews

Car hire locations

Avis

Locations in Frankfurt am Main

(Train Station)

+49 69 2799 7010

Gotenstrasse 97

+49 69 314 888

Hanauer Landstr 575

+49 69 405 8690

Hugo Eckner Ring

+49 69 6902 7771

Schmidtstrasse 39

+49 69 730 111

Schulstrasse 7

+49 69 614 004

Stiftstrasse 9-17

+49 69 5060 9688

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Avis reviews in Frankfurt am Main

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customer service

pick up the car

credit card

car was clean

great car

car available

great service

easy drop

car was great

drop off the car

returned the car

friendly staff

great experience

airport location

car smelled

2.0

Pros: Nothing

Cons: Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.

Reviewed Aug 2019

review from
3.6

Cons: The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!

Reviewed Aug 2019

review from
5.6

Cons: They charged Euros 2,000 for scratches on bumper. Total rip off.

Reviewed Jul 2019

review from
8.8

Cons: Car smelled and was dirty

Reviewed Jul 2019

review from
10.0

Pros: it was very busy and and they handled it well

Cons: car ready sooner, they had to "find" one

Reviewed Jul 2019

review from
5.6

Cons: Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reserved

Reviewed Jun 2019

review from
2.0

Cons: I got a phone call from Avis office in Frankfurt a day before my departure from the US to confirm that I would pick up a car from Frankfurt airport, not in downtown Frankfurt. I got to the airport and was told there was no car for me. I ended up renting a car from a different firm.

Reviewed May 2019

review from
9.2

Pros: Nice car. Friendly service at FRA.

Cons: The cost was a little high.

Reviewed Apr 2019

review from
6.0

Good value, but business practices lack integrity

Pros: Good value, clean car, contract was all in German, so no way to know what I was signing

Cons: Hidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.

Reviewed Sep 2018

review from
2.0

I booked a car, but didn't get any

Cons: We booked a car and I got my invitation confirmed but when I arrived there wes no car available! I booked at the last moment so someone could have contact me and tell me not to bother and come. I wasted an hour of walking and waiting for nothing!

Reviewed Aug 2018

review from
2.0

Cons: Because I booked the car through you Multiply the total amount of insurance times So the price of the car became 2300 EUR

Reviewed Aug 2018

review from
10.0

Best auto rental ever

Pros: This was the nicest car we've ever had as a rental...but I'm guessing we must have gotten an upgrade. We got a Peugeot 3008, an automatic diesel compact SUV, with 360-degree cameras and navigation, and had only reserved an intermediate sized car. It had plenty of power on the Autobahn and handled smoothly at speed.

Cons: The garage was really tight, and a bit nerve-wracking to maneuver through. Also, our large suitcase just barely fit (along with a smaller suitcase and a backpack, and another small suitcase in the back seat).

Reviewed Aug 2018

review from

8.8

Cons: Car smelled and was dirty

Reviewed Jul 2019

review from
10.0

Pros: it was very busy and and they handled it well

Cons: car ready sooner, they had to "find" one

Reviewed Jul 2019

review from
9.2

Pros: Nice car. Friendly service at FRA.

Cons: The cost was a little high.

Reviewed Apr 2019

review from
10.0

Best auto rental ever

Pros: This was the nicest car we've ever had as a rental...but I'm guessing we must have gotten an upgrade. We got a Peugeot 3008, an automatic diesel compact SUV, with 360-degree cameras and navigation, and had only reserved an intermediate sized car. It had plenty of power on the Autobahn and handled smoothly at speed.

Cons: The garage was really tight, and a bit nerve-wracking to maneuver through. Also, our large suitcase just barely fit (along with a smaller suitcase and a backpack, and another small suitcase in the back seat).

Reviewed Aug 2018

review from

2.0

Pros: Nothing

Cons: Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.

Reviewed Aug 2019

review from
3.6

Cons: The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!

Reviewed Aug 2019

review from
5.6

Cons: They charged Euros 2,000 for scratches on bumper. Total rip off.

Reviewed Jul 2019

review from
5.6

Cons: Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reserved

Reviewed Jun 2019

review from
2.0

Cons: I got a phone call from Avis office in Frankfurt a day before my departure from the US to confirm that I would pick up a car from Frankfurt airport, not in downtown Frankfurt. I got to the airport and was told there was no car for me. I ended up renting a car from a different firm.

Reviewed May 2019

review from
6.0

Good value, but business practices lack integrity

Pros: Good value, clean car, contract was all in German, so no way to know what I was signing

Cons: Hidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.

Reviewed Sep 2018

review from
2.0

I booked a car, but didn't get any

Cons: We booked a car and I got my invitation confirmed but when I arrived there wes no car available! I booked at the last moment so someone could have contact me and tell me not to bother and come. I wasted an hour of walking and waiting for nothing!

Reviewed Aug 2018

review from
2.0

Cons: Because I booked the car through you Multiply the total amount of insurance times So the price of the car became 2300 EUR

Reviewed Aug 2018

review from

Rated no. 4

Budget

7.4 Good (4,192 reviews)

7 locations in Frankfurt am Main

╳

Budget reviews

Car hire locations

Budget

Locations in Frankfurt am Main

Flughafen Frankfurt Term 1 + 2

Gotenstr 97

Hanauer Landstrasse 575

Hauptbahnhof Frankfurt Main

Schmidtstrasse 39

Schulstrasse 7

Stiftstr 9 17 Rueckgabe 5 O G

+49 69 5060 9688

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Budget reviews in Frankfurt am Main

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customer service

pick up the car

credit card

car was clean

great car

car available

car was great

drop off the car

easy drop

picked up the car

long line

took a few minutes

great service

car smelled

friendly staff

great experience

10.0

Pros: Very friendly staff, car was great, very easy do off.

Cons: Nothing, everything was great.

Reviewed Aug 2019

review from
10.0

Pros: Swift efficient pickup and dropoff no problem

Cons: Nothing comes to mind

Reviewed Jun 2019

review from
2.0

Cons: This car rental place required I purchase their overpriced insurance. I told them my credit card has a plan. They said they would only rent to me if I bought their insurance at a cost of €25 a day more. Bait and switch.

Reviewed Apr 2019

review from
5.6

Cons: Attempting to locate the parking spot of your rental at Frankfurt Airport is very difficult. The numbering system is not explained to the renter by the Budget representative. Without the assistance of a garage employed that we fortunately encountered, we would never have located the vehicle. Budget was no help whatsoever.

Reviewed Oct 2018

review from
4.8

Bait and Switch

Pros: No positives here.

Cons: Specifically reserved a Mercedes sedan with a trunk. Similar models listed were Mercedes, Audi, Volvo. Smug guy at the counter says no — he as a Sokda,, or i could pay to upgrade. Skoda s a Chech made car, owned by VW. He says its nice and has a trunk. So after allowing 1/2 mi. We get to the car and its a station wagon. Too exhausted to go back and demand something else. Drives like a boat and underpowered for its size. Not exaggerating the GPS is less than 50% accurate and costs us over an hour off track on one leg, and sent us to the wrong place over and over. Its a joke — but not that funny. Flight arrived on time — took over 1.5 hours to get the car rented and out of the parking lot. Excruciating. Car was parked in terminal 1 and we arrived in terminal 2. So you get to ride the bus and walk and a walk. Finally, take pictures of the damage. They do not go over the car with you and are sticklers on the drops off. Our car was damaged under the front fender — good thing I had pics, because the drop off attendant challenged me. My date stamped iPone shots probably saved me $1K. From the start, if I had not been on an overnight flight and in the US, I would have demanded to see a manager and get this right. But, I was trusting and tired and paid the price of a bad vehicle on the entire trip.

Reviewed Aug 2018

review from
6.0

Charging for a WiFi device we returned

Pros: Convenient to airport Nice counter experience. Van was fine.

Cons: Poor customer service and communication issues on WIFI. TBH not very helpful or remotely interested in resolving the issue.

Reviewed Aug 2018

review from
2.0

Poor Customer Service and Hidden Charges

Pros: The vehicle was spacious and clean.

Cons: Many hidden charges including additional airport fees; additional insurance charges that were originally declined. No written agreements or other documentation provided when picking up vehicle. Poor customer service. I would advise to avoid this rental location.

Reviewed Nov 2017

review from
7.2

Good car, nice Employees, but unexpected charges added

Pros: Car was good, Employees were pleasant to deal with.

Cons: Added charges at counter at time of pick-up. Final bill significantly higher than rental price of Kayak reservation.

Reviewed Oct 2017

review from
10.0

Nice little car

Pros: Good size for 2 of us. Adequate power. Straight forward return.

Cons: Need to know which terminal you are leaving from. Signs for rental return are after signs for parking and are hard to read.

Reviewed Sep 2017

review from
10.0

Vakue for money.

Pros: Fair price, car in excellent condition.

Cons: Car rental return at Frankfurt Airport is not ell signed. Good luck!

Reviewed Sep 2017

review from
6.0

Failed booking

Pros: Counter agent was very attentive

Cons: Booked a car + insurance (Allianz) budget didn't accept my booking neither insurance. Have to buy an extra insurance direct with budget. Offered a bigger car but didn't get tell it was a 3 days minimum rental and the rental price was higher than the one stated on kayak website.

Reviewed Sep 2017

review from
2.0

Not even available to get a car

Pros: None

Cons: They said the car could not be ready by the pickup time that I booked. Now I have to find for a full refund because they charge 50 euros if the reservation is canceled within 24 hours from pickup time. What a horrible experience.

Reviewed May 2017

review from

10.0

Pros: Very friendly staff, car was great, very easy do off.

Cons: Nothing, everything was great.

Reviewed Aug 2019

review from
10.0

Pros: Swift efficient pickup and dropoff no problem

Cons: Nothing comes to mind

Reviewed Jun 2019

review from
10.0

Nice little car

Pros: Good size for 2 of us. Adequate power. Straight forward return.

Cons: Need to know which terminal you are leaving from. Signs for rental return are after signs for parking and are hard to read.

Reviewed Sep 2017

review from
10.0

Vakue for money.

Pros: Fair price, car in excellent condition.

Cons: Car rental return at Frankfurt Airport is not ell signed. Good luck!

Reviewed Sep 2017

review from

7.2

Good car, nice Employees, but unexpected charges added

Pros: Car was good, Employees were pleasant to deal with.

Cons: Added charges at counter at time of pick-up. Final bill significantly higher than rental price of Kayak reservation.

Reviewed Oct 2017

review from

2.0

Cons: This car rental place required I purchase their overpriced insurance. I told them my credit card has a plan. They said they would only rent to me if I bought their insurance at a cost of €25 a day more. Bait and switch.

Reviewed Apr 2019

review from
5.6

Cons: Attempting to locate the parking spot of your rental at Frankfurt Airport is very difficult. The numbering system is not explained to the renter by the Budget representative. Without the assistance of a garage employed that we fortunately encountered, we would never have located the vehicle. Budget was no help whatsoever.

Reviewed Oct 2018

review from
4.8

Bait and Switch

Pros: No positives here.

Cons: Specifically reserved a Mercedes sedan with a trunk. Similar models listed were Mercedes, Audi, Volvo. Smug guy at the counter says no — he as a Sokda,, or i could pay to upgrade. Skoda s a Chech made car, owned by VW. He says its nice and has a trunk. So after allowing 1/2 mi. We get to the car and its a station wagon. Too exhausted to go back and demand something else. Drives like a boat and underpowered for its size. Not exaggerating the GPS is less than 50% accurate and costs us over an hour off track on one leg, and sent us to the wrong place over and over. Its a joke — but not that funny. Flight arrived on time — took over 1.5 hours to get the car rented and out of the parking lot. Excruciating. Car was parked in terminal 1 and we arrived in terminal 2. So you get to ride the bus and walk and a walk. Finally, take pictures of the damage. They do not go over the car with you and are sticklers on the drops off. Our car was damaged under the front fender — good thing I had pics, because the drop off attendant challenged me. My date stamped iPone shots probably saved me $1K. From the start, if I had not been on an overnight flight and in the US, I would have demanded to see a manager and get this right. But, I was trusting and tired and paid the price of a bad vehicle on the entire trip.

Reviewed Aug 2018

review from
6.0

Charging for a WiFi device we returned

Pros: Convenient to airport Nice counter experience. Van was fine.

Cons: Poor customer service and communication issues on WIFI. TBH not very helpful or remotely interested in resolving the issue.

Reviewed Aug 2018

review from
2.0

Poor Customer Service and Hidden Charges

Pros: The vehicle was spacious and clean.

Cons: Many hidden charges including additional airport fees; additional insurance charges that were originally declined. No written agreements or other documentation provided when picking up vehicle. Poor customer service. I would advise to avoid this rental location.

Reviewed Nov 2017

review from
6.0

Failed booking

Pros: Counter agent was very attentive

Cons: Booked a car + insurance (Allianz) budget didn't accept my booking neither insurance. Have to buy an extra insurance direct with budget. Offered a bigger car but didn't get tell it was a 3 days minimum rental and the rental price was higher than the one stated on kayak website.

Reviewed Sep 2017

review from
2.0

Not even available to get a car

Pros: None

Cons: They said the car could not be ready by the pickup time that I booked. Now I have to find for a full refund because they charge 50 euros if the reservation is canceled within 24 hours from pickup time. What a horrible experience.

Reviewed May 2017

review from

From AED 174/day

Rated no. 5

Hertz

7.4 Good (3,872 reviews)

5 locations in Frankfurt am Main

╳

Hertz reviews

Car hire locations

Hertz

Locations in Frankfurt am Main

Camberger Strasse 21

+49 69 7500 6788

Cambergerstr 21

+49 69 2425 2627

Carl-benz Strasse 5

+49 69 449 090

Mietwagencenter Im Hbf

+49 69 230 484

Rhein-main A/p,terminal T1/t2

+49 69 6959 3244

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Hertz reviews in Frankfurt am Main

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customer service

pick up the car

credit card

car was clean

pick up and drop

car available

drop the car

airport location

great car

picked up the car

car was great

great service

location was closed

rented a car

friendly staff

great experience

8.4

Cons: Had complications reaching the company prior to pick up

Reviewed Aug 2019

review from
2.8

So much for a reservation

Cons: Booked a Mercedes C class or similar approx 4 months ago. When we arrived at the airport and checked in we were told that they didn’t have any vehicles left and that we could instead have a mini van or a fiat 500. What a disappointment!

Reviewed Sep 2018

review from
10.0

Pros: Centrally located near the main train station.

Cons: Garages and way out was very narrow, which is standard in Europe. It took me a few days to get used to this new pattern, after that I had no issues with it.

Reviewed Jul 2018

review from
2.0

Bait and Switch - Rude & No Customer Service

Cons: I specifically picked my category because it said Mercedes, bmw, or similar. Driving the autobon with a German car was very much looking forward to and paid extra to enjoy. I was given a Nissan suv which is in no way similar to a bmw sedan. The attendants were very rude about the possibility of switching and told me they rarely ever actually have bmw or Mercedes. This is specifically what the site promotes. These are bait and switch tactics and made me look foolish in front of my girlfriend and her family. There are many options out there, and I will never rent hertz again.

Reviewed May 2018

review from
2.0

Cons: Everything

Reviewed Apr 2018

review from
3.2

Cons: Waited unnecessarily for 45 min because only employee was on break.

Reviewed Jan 2018

review from
6.0

Pros: The car worked just fine and was clean

Cons: The car wasn't ready when we got there, we had to wait two hours. I was going to get insurance on my car, it says on my computer that it was $11 a day . Which would have been fine. But the company at the airport wanted to charge €1000 in. Ridiculous

Reviewed Sep 2017

review from
9.2

Great cars, but some may not be available

Pros: The cars at FRA Hertz location are nearly brand new

Cons: Models advertised are often unavailable

Reviewed Sep 2017

review from
6.4

Like riding in a Hearse

Pros: The Mondeo is the worst car available for rentals. At slow speeds, the steering wheel vibrates like it's going to pop off. The sightlines are minimal in the rear. If you like riding in a hearse, you'll be satisfied with the Ford Mondeo.

Reviewed Aug 2017

review from
4.0

Cons: the clerk tried to maximize charges to us without sharing information and letting us know other more economical options.

Reviewed Aug 2017

review from
8.0

Not advisable

Pros: Meeting nice aand helpfull

Cons: When I delivered the car I forgot to fill up the tank and I paid too much for it. The lady who got the car told me that I shoud got the option not to fill the car when returning. I shoud have adviced with this option in th future.

Reviewed Aug 2017

review from
5.2

Insurance Requirement

Cons: The location demanded that I obtain insurance and pay USD 500 before they would give me the car since I did not have a copy of my insurance showing that rental cars were covered. Who cares a copy of their insurance disclosures? If I had known, I would have obtained a copy before I left the US. Thus, I had to call my insurance company at my expense and have them email a copy that I could then email to the renal counter. I will not use Kayak nor Hertz for a rental car again and will tell all of my friends to not use them also. Not happy.

Reviewed Jul 2017

review from

10.0

Pros: Centrally located near the main train station.

Cons: Garages and way out was very narrow, which is standard in Europe. It took me a few days to get used to this new pattern, after that I had no issues with it.

Reviewed Jul 2018

review from
9.2

Great cars, but some may not be available

Pros: The cars at FRA Hertz location are nearly brand new

Cons: Models advertised are often unavailable

Reviewed Sep 2017

review from

8.4

Cons: Had complications reaching the company prior to pick up

Reviewed Aug 2019

review from
8.0

Not advisable

Pros: Meeting nice aand helpfull

Cons: When I delivered the car I forgot to fill up the tank and I paid too much for it. The lady who got the car told me that I shoud got the option not to fill the car when returning. I shoud have adviced with this option in th future.

Reviewed Aug 2017

review from

2.8

So much for a reservation

Cons: Booked a Mercedes C class or similar approx 4 months ago. When we arrived at the airport and checked in we were told that they didn’t have any vehicles left and that we could instead have a mini van or a fiat 500. What a disappointment!

Reviewed Sep 2018

review from
2.0

Bait and Switch - Rude & No Customer Service

Cons: I specifically picked my category because it said Mercedes, bmw, or similar. Driving the autobon with a German car was very much looking forward to and paid extra to enjoy. I was given a Nissan suv which is in no way similar to a bmw sedan. The attendants were very rude about the possibility of switching and told me they rarely ever actually have bmw or Mercedes. This is specifically what the site promotes. These are bait and switch tactics and made me look foolish in front of my girlfriend and her family. There are many options out there, and I will never rent hertz again.

Reviewed May 2018

review from
2.0

Cons: Everything

Reviewed Apr 2018

review from
3.2

Cons: Waited unnecessarily for 45 min because only employee was on break.

Reviewed Jan 2018

review from
6.0

Pros: The car worked just fine and was clean

Cons: The car wasn't ready when we got there, we had to wait two hours. I was going to get insurance on my car, it says on my computer that it was $11 a day . Which would have been fine. But the company at the airport wanted to charge €1000 in. Ridiculous

Reviewed Sep 2017

review from
6.4

Like riding in a Hearse

Pros: The Mondeo is the worst car available for rentals. At slow speeds, the steering wheel vibrates like it's going to pop off. The sightlines are minimal in the rear. If you like riding in a hearse, you'll be satisfied with the Ford Mondeo.

Reviewed Aug 2017

review from
4.0

Cons: the clerk tried to maximize charges to us without sharing information and letting us know other more economical options.

Reviewed Aug 2017

review from
5.2

Insurance Requirement

Cons: The location demanded that I obtain insurance and pay USD 500 before they would give me the car since I did not have a copy of my insurance showing that rental cars were covered. Who cares a copy of their insurance disclosures? If I had known, I would have obtained a copy before I left the US. Thus, I had to call my insurance company at my expense and have them email a copy that I could then email to the renal counter. I will not use Kayak nor Hertz for a rental car again and will tell all of my friends to not use them also. Not happy.

Reviewed Jul 2017

review from

From AED 57/day

Rated no. 6

Dollar

Cheapest deal

7.3 Good (6,407 reviews)

4 locations in Frankfurt am Main

╳

Dollar reviews

Car hire locations

Dollar

Locations in Frankfurt am Main

Camberger Strasse 21

+49 69 2425 2627

Carl-benz Strasse 5

+49 69 449 090

Mietwagencenter Im Hbf

+49 69 230 484

Rhein-main A/p,terminal T1/t2

+49 69 6959 3244

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Dollar reviews in Frankfurt am Main

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2.0

Cons: There were hidden fees involved with this rental that were not listed when I made the reservation. I used a credit card that included rental insurance, but when I went to pick up the rental was told I had to use their expensive insurance.

Reviewed Sep 2019

review from
2.0

Pros: no

Reviewed Aug 2019

review from
7.6

Cons: The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.

Reviewed Aug 2019

review from
4.0

Pros: Drop off was super easy, but pick up took a hour and I did not wait in a line.

Cons: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have

Reviewed Jun 2019

review from
2.0

Cons: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier

Reviewed Apr 2019

review from
2.0

Too Many Hidden Costs

Cons: Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!

Reviewed Aug 2018

review from
5.2

Wrong Vehicle

Pros: The pick-up and drop-off was seamless.

Cons: We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.

Reviewed Jul 2018

review from
4.8

Germany rental for two weeks

Pros: Car was a Hertz, new Renault

Cons: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.

Reviewed Jun 2018

review from
2.0

Robbed

Cons: Was told online would be around 130 euros the insurance offered on the website was also invalid. The lady at hertz said I had to pay 450 euros including deposit, I asked her to confirm that price 3 times. I then got a receipt for 734 euros which was all of my money. I therefore asked to be refunded (Friday morning) and am still waiting for my money. Am stuck in Germany with no money and no transport very disappointed and won’t be returning to hertz again. Cheers, Sam shaw

Reviewed Nov 2017

review from
9.2

Beware of what type of insurance you get when renting through KAYAK!

Pros: Pick-up in Frankfurt was good although the location was a little remote. The car was great and we got a good value for the rental price. But, please see my notes on the return and the insurance issue!.

Cons: The drop-off experience in Berlin was very unprofessional and tedious. The employee was matter-of-fact and unhelpful with the issue of wear-and-tear scratches on the car. Basically, the attitude was "It's your fault. You didn't take our insurance. We're going to charge you. Now, go away!" They charged my card an extra 749 Euro for three scratches!! Stay away from Hertz and Dollar in Germany!!

Reviewed Oct 2017

review from
7.6

Overall recommendable, despite unnecessary, easy to correct issues

Pros: * Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-Bahn

Cons: * no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even more

Reviewed Oct 2017

review from
6.8

Reservation means nothing

Pros: That we finally received a car.

Cons: I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.

Reviewed Sep 2017

review from

9.2

Beware of what type of insurance you get when renting through KAYAK!

Pros: Pick-up in Frankfurt was good although the location was a little remote. The car was great and we got a good value for the rental price. But, please see my notes on the return and the insurance issue!.

Cons: The drop-off experience in Berlin was very unprofessional and tedious. The employee was matter-of-fact and unhelpful with the issue of wear-and-tear scratches on the car. Basically, the attitude was "It's your fault. You didn't take our insurance. We're going to charge you. Now, go away!" They charged my card an extra 749 Euro for three scratches!! Stay away from Hertz and Dollar in Germany!!

Reviewed Oct 2017

review from

7.6

Cons: The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.

Reviewed Aug 2019

review from
7.6

Overall recommendable, despite unnecessary, easy to correct issues

Pros: * Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-Bahn

Cons: * no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even more

Reviewed Oct 2017

review from
6.8

Reservation means nothing

Pros: That we finally received a car.

Cons: I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.

Reviewed Sep 2017

review from

2.0

Cons: There were hidden fees involved with this rental that were not listed when I made the reservation. I used a credit card that included rental insurance, but when I went to pick up the rental was told I had to use their expensive insurance.

Reviewed Sep 2019

review from
2.0

Pros: no

Reviewed Aug 2019

review from
4.0

Pros: Drop off was super easy, but pick up took a hour and I did not wait in a line.

Cons: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have

Reviewed Jun 2019

review from
2.0

Cons: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier

Reviewed Apr 2019

review from
2.0

Too Many Hidden Costs

Cons: Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!

Reviewed Aug 2018

review from
5.2

Wrong Vehicle

Pros: The pick-up and drop-off was seamless.

Cons: We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.

Reviewed Jul 2018

review from
4.8

Germany rental for two weeks

Pros: Car was a Hertz, new Renault

Cons: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.

Reviewed Jun 2018

review from
2.0

Robbed

Cons: Was told online would be around 130 euros the insurance offered on the website was also invalid. The lady at hertz said I had to pay 450 euros including deposit, I asked her to confirm that price 3 times. I then got a receipt for 734 euros which was all of my money. I therefore asked to be refunded (Friday morning) and am still waiting for my money. Am stuck in Germany with no money and no transport very disappointed and won’t be returning to hertz again. Cheers, Sam shaw

Reviewed Nov 2017

review from

Rated no. 7

Thrifty

7.1 Good (2,761 reviews)

4 locations in Frankfurt am Main

╳

Thrifty reviews

Car hire locations

Thrifty

Locations in Frankfurt am Main

Camberger Strasse 21

+49 69 2425 2627

Carl-benz Strasse 5

+49 69 449 090

Mietwagencenter Im Hbf

+49 69 230 484

Rhein-main A/p,terminal T1/t2

+49 69 6959 3244

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Thrifty reviews in Frankfurt am Main

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customer service

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car smelled

long line

great experience

3.6

Pros: Very little; car was clean. Had a flat tire and the tow service was very good.

Cons: There were hundreds of dollars in hidden fees. Mandatory insurance; was not stated in the estimate! NOT GOOD!. They informed me (at the counter) that if you rent a Thrify car in Germany it is MANDATORY that you take there insurance. : - (((

Reviewed Aug 2019

review from
6.4

Pros: The Vulva was comfortable, but it was not remotely comparable to the Mercedes E-Klasse 4 liter V8 that I had reserved. I was driving on the Autobahn; I didn't want a damned 2 liter diesel. I demanded a different model, and the only other car they could offer me was a Vulva 1 liter diesel.

Cons: The pick-up was difficult. We searched the Frankfurt airport for more than two hours. There were no signs anywhere that said Thrifty. I speak and read German very well. I asked a lot of people. Nobody had ever heard of Thrifty. Turning in the car was even worse. There was no attendant anywhere

Reviewed Aug 2019

review from
2.0

Pros: Drop off was fine.

Cons: They will force you to take their insurance, the price will be two to three times what you expect. Shop around.

Reviewed Jul 2019

review from
5.6

Cons: The actual price was 4 times higher than the estimated price quoted to me on the reservation! Extremely frustrated. This ruined my trip because my budget for traveling drastically decreased.

Reviewed Jul 2019

review from
8.4

Pros: Great car and value

Cons: Drop off could improve, could not get a receipt from attendant.

Reviewed Jun 2019

review from
4.8

Cons: Rude agent. Insurance was not optional and twice as expensive as the reservation. It went through Hertz rather than Thrifty

Reviewed Jun 2019

review from
4.4

Cons: Mandatory insurance charge hidden in the fine print. Doubled the cost of the rental! That’s was not included in the price quote!

Reviewed Jun 2019

review from
3.6

Pros: Drop off was very easy.

Cons: When we arrived they had overbooked and didnt have our reserved vehicle available. We ended up having to take a large van as it was the only thing available. We also were forced to pay a large amount for insurance, which we would have avoided if the proper information was available when we booked

Reviewed Jun 2019

review from
2.0

Cons: They rented our car to someone else and said we would have wait a few hours for another one. Will never use thrifty again.

Reviewed Jun 2019

review from
9.6

Pros: Staff were friendly and helpful. We were assisted right away. Car met our traveling needs well.

Cons: Drop off instructions were a bit difficult find. It would have been helpful if staff would have instructed us in on after-hour drop off.

Reviewed May 2019

review from
6.0

Pros: The car itself was clean and comfortable.

Cons: unfortunately it wasn’t the right car. I received the wrong car twice and had to exchange in different locations along my journey, and still ended up with a car larger and more expensive than I had reserved.

Reviewed May 2019

review from
2.0

Pros: Very bad and ripoff people at Frankfurt Rental

Reviewed Apr 2019

review from

9.6

Pros: Staff were friendly and helpful. We were assisted right away. Car met our traveling needs well.

Cons: Drop off instructions were a bit difficult find. It would have been helpful if staff would have instructed us in on after-hour drop off.

Reviewed May 2019

review from

8.4

Pros: Great car and value

Cons: Drop off could improve, could not get a receipt from attendant.

Reviewed Jun 2019

review from

3.6

Pros: Very little; car was clean. Had a flat tire and the tow service was very good.

Cons: There were hundreds of dollars in hidden fees. Mandatory insurance; was not stated in the estimate! NOT GOOD!. They informed me (at the counter) that if you rent a Thrify car in Germany it is MANDATORY that you take there insurance. : - (((

Reviewed Aug 2019

review from
6.4

Pros: The Vulva was comfortable, but it was not remotely comparable to the Mercedes E-Klasse 4 liter V8 that I had reserved. I was driving on the Autobahn; I didn't want a damned 2 liter diesel. I demanded a different model, and the only other car they could offer me was a Vulva 1 liter diesel.

Cons: The pick-up was difficult. We searched the Frankfurt airport for more than two hours. There were no signs anywhere that said Thrifty. I speak and read German very well. I asked a lot of people. Nobody had ever heard of Thrifty. Turning in the car was even worse. There was no attendant anywhere

Reviewed Aug 2019

review from
2.0

Pros: Drop off was fine.

Cons: They will force you to take their insurance, the price will be two to three times what you expect. Shop around.

Reviewed Jul 2019

review from
5.6

Cons: The actual price was 4 times higher than the estimated price quoted to me on the reservation! Extremely frustrated. This ruined my trip because my budget for traveling drastically decreased.

Reviewed Jul 2019

review from
4.8

Cons: Rude agent. Insurance was not optional and twice as expensive as the reservation. It went through Hertz rather than Thrifty

Reviewed Jun 2019

review from
4.4

Cons: Mandatory insurance charge hidden in the fine print. Doubled the cost of the rental! That’s was not included in the price quote!

Reviewed Jun 2019

review from
3.6

Pros: Drop off was very easy.

Cons: When we arrived they had overbooked and didnt have our reserved vehicle available. We ended up having to take a large van as it was the only thing available. We also were forced to pay a large amount for insurance, which we would have avoided if the proper information was available when we booked

Reviewed Jun 2019

review from
2.0

Cons: They rented our car to someone else and said we would have wait a few hours for another one. Will never use thrifty again.

Reviewed Jun 2019

review from
6.0

Pros: The car itself was clean and comfortable.

Cons: unfortunately it wasn’t the right car. I received the wrong car twice and had to exchange in different locations along my journey, and still ended up with a car larger and more expensive than I had reserved.

Reviewed May 2019

review from
2.0

Pros: Very bad and ripoff people at Frankfurt Rental

Reviewed Apr 2019

review from

Rated no. 8

National

8.0 Excellent (882 reviews)

1 location in Frankfurt am Main

╳

National reviews

Car hire locations

National

Locations in Frankfurt am Main

Enterprise Rent A Car

+49 69 6971 5290

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National reviews in Frankfurt am Main

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drop off the car

10.0

Pros: When turning in the car, Amanullah Nassery was very friendly and made sure we got to the right location at the airport for our upcoming flight. Great service!

Reviewed Jun 2019

review from
6.0

Cons: Charges on my final receipt do not match those that were discussed at drop off.

Reviewed Jun 2019

review from
10.0

Pros: The Frankfurt agents were terrific. Super friendly too. They knew we were tired from our long flight and quickly made sure we got the right size vehicle and understood how to work everything inside it. They even threw in free GPS without us asking. Great experience.

Reviewed Jul 2017

review from
2.8

Tricky Customer Service

Pros: Sweet talk in, similar situation in FRA and LYS airport

Cons: The customer service didn't tell honestly what is the charges will be, here's bad experience that I have ( I booked auto car in both sites): 1. In FRA, they said my reserve car not avail and there are nice car (mercy n audi) and they told me to select one of them without further explanation; I was thinking I have a good deal but when you return the car, there will be extra cost about 30-40%. 2. In LYS, similar trick was practiced but I learned with FRA situation and I insist to have my reserve car & they give it to me (actually my car was available). When I return my car, they said I need to pay extra 200 euro due to limitation 250km (when I took the car, the customer service never said anything - all contract in FR) & they said I return the car couple minutes late so they will charge 40 euro/ day; luckily I took a foto of the car before I leave the Enterprise & have a time and date; with heavy argument; they waived all the charges... In summary: in my opinion HERTZ is better company service in term of not tricking customer with the contract + read the contract (the one that printed with computer).

Reviewed Apr 2017

review from

10.0

Pros: When turning in the car, Amanullah Nassery was very friendly and made sure we got to the right location at the airport for our upcoming flight. Great service!

Reviewed Jun 2019

review from
10.0

Pros: The Frankfurt agents were terrific. Super friendly too. They knew we were tired from our long flight and quickly made sure we got the right size vehicle and understood how to work everything inside it. They even threw in free GPS without us asking. Great experience.

Reviewed Jul 2017

review from

6.0

Cons: Charges on my final receipt do not match those that were discussed at drop off.

Reviewed Jun 2019

review from
2.8

Tricky Customer Service

Pros: Sweet talk in, similar situation in FRA and LYS airport

Cons: The customer service didn't tell honestly what is the charges will be, here's bad experience that I have ( I booked auto car in both sites): 1. In FRA, they said my reserve car not avail and there are nice car (mercy n audi) and they told me to select one of them without further explanation; I was thinking I have a good deal but when you return the car, there will be extra cost about 30-40%. 2. In LYS, similar trick was practiced but I learned with FRA situation and I insist to have my reserve car & they give it to me (actually my car was available). When I return my car, they said I need to pay extra 200 euro due to limitation 250km (when I took the car, the customer service never said anything - all contract in FR) & they said I return the car couple minutes late so they will charge 40 euro/ day; luckily I took a foto of the car before I leave the Enterprise & have a time and date; with heavy argument; they waived all the charges... In summary: in my opinion HERTZ is better company service in term of not tricking customer with the contract + read the contract (the one that printed with computer).

Reviewed Apr 2017

review from

From AED 156/day

Rated no. 9

Europcar

7.7 Good (365 reviews)

9 locations in Frankfurt am Main

╳

Europcar reviews

Car hire locations

Europcar

Locations in Frankfurt am Main

Airport City Mall, Bereich A

+49 69 697 970

Berner Strasse 69

+49 69 5006 8942

Europa Allee 6

+49 69 405 7060

Hanauer Landstrasse 334

+49 69 942 1560

Homburger Landstrasse 4

+49 69 942 1570

Im Hauptbahnhof 1

+49 69 242 9810

Ludwig-landmann-strasse 399

+49 69 970 6410

Lyoner Strasse 68

+49 69 668 0820

Terminal 2, Level 2, Halle D

+49 69 697 970

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Europcar reviews in Frankfurt am Main

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car was great

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great service

great experience

8.0

Pros: Friendly and courteous staff upon arrival.

Cons: Too far to walk to car. Provide a golf cart or something

Reviewed Mar 2018

review from
8.8

Would have loved to be given an option about the cars available

Pros: Everything was easy and smooth. Almost new car and super clean. I got an Audi A4 Avant and booked a Mercedes C-class estate. Frankfurt Terminal 1

Cons: I would have loved to be given an option about the cars available without asking. I was tired and didn't think about asking what's available.

Reviewed Jan 2018

review from
10.0

5 door estate car rental

Pros: I had missed two connecting flights on my recent trip, and my family and I were stranded in Stuttgart as all the call centers were closed. I called the call center in Europcar and they canceled my existing reservation for free and made a new one from Stuttgart, with the car to be dropped off in Frankfurt. The car was the only silver lining the whole trip. We got an Audi A4 TDI Sport and the 4 hour drive was one of the most pleasant driving experiences I've ever had, even if it lasted till 2 in the morning. Europcar was extremely flexible. They let us drop off our car seat early (ours was lost between flights and arrived 2 days into our trip) and dropping off the keys was the easiest drop off I've ever had. It was the best rental experience I've had in a long time

Cons: The car was so fast and comfortable that I didn't realize I was speeding in a 50 km/hr zone, and may have gotten a hefty speeding ticket.

Reviewed Jul 2017

review from
8.0

Flawless rental process once we found the Hertz office.

Pros: We liked that the car came with the Swiss toll prepaid. Our check out and check-in went smoothly. However, the Hertz location in the Frankfurt airport was difficult to find to get the process going. We could have used a tutorial in using the self-start and blinker functions. We were new to this car brand. Loved the reverse/back-up camera.

Cons: Had trouble turning blinkers on and off. Brakes were touchy.

Reviewed Jun 2017

review from
9.2

No wasted time

Pros: Very easy and quick check in and check out. Nice and comfortable car. Navigation was included.

Reviewed Mar 2017

review from
10.0

Quick and easy

Pros: Very quick drop off

Cons: They did not give me any paperwork until I asked

Reviewed Mar 2017

review from
9.2

Pros: same

Cons: same

Reviewed Feb 2017

review from
10.0

Pros: It was a nice car at an affordable price. Significantly nice than a Fiat 500.

Cons: you could provide directions to the closest gas station near the drop off center.

Reviewed Nov 2016

review from
2.0

Rude customer service

Pros: Nothing

Cons: The price of the car. I upgraded the booking to an automatic car. The incharge person was rude and give me no other option but to rent their expensive car.

Reviewed Sep 2016

review from
4.0

Check which counter your rental is at, terminal 1

Pros: Convention and price.

Cons: Customer service counter person was annoyed I spent 80 euro extra on mileage and I ask her for additional miles, she said .20 euro was not much. Was annoyed the reservation was at terminal 1 not 2, I just selected euro car

Reviewed Jul 2016

review from

8.8

Would have loved to be given an option about the cars available

Pros: Everything was easy and smooth. Almost new car and super clean. I got an Audi A4 Avant and booked a Mercedes C-class estate. Frankfurt Terminal 1

Cons: I would have loved to be given an option about the cars available without asking. I was tired and didn't think about asking what's available.

Reviewed Jan 2018

review from
10.0

5 door estate car rental

Pros: I had missed two connecting flights on my recent trip, and my family and I were stranded in Stuttgart as all the call centers were closed. I called the call center in Europcar and they canceled my existing reservation for free and made a new one from Stuttgart, with the car to be dropped off in Frankfurt. The car was the only silver lining the whole trip. We got an Audi A4 TDI Sport and the 4 hour drive was one of the most pleasant driving experiences I've ever had, even if it lasted till 2 in the morning. Europcar was extremely flexible. They let us drop off our car seat early (ours was lost between flights and arrived 2 days into our trip) and dropping off the keys was the easiest drop off I've ever had. It was the best rental experience I've had in a long time

Cons: The car was so fast and comfortable that I didn't realize I was speeding in a 50 km/hr zone, and may have gotten a hefty speeding ticket.

Reviewed Jul 2017

review from
9.2

No wasted time

Pros: Very easy and quick check in and check out. Nice and comfortable car. Navigation was included.

Reviewed Mar 2017

review from
10.0

Quick and easy

Pros: Very quick drop off

Cons: They did not give me any paperwork until I asked

Reviewed Mar 2017

review from
9.2

Pros: same

Cons: same

Reviewed Feb 2017

review from
10.0

Pros: It was a nice car at an affordable price. Significantly nice than a Fiat 500.

Cons: you could provide directions to the closest gas station near the drop off center.

Reviewed Nov 2016

review from

8.0

Pros: Friendly and courteous staff upon arrival.

Cons: Too far to walk to car. Provide a golf cart or something

Reviewed Mar 2018

review from
8.0

Flawless rental process once we found the Hertz office.

Pros: We liked that the car came with the Swiss toll prepaid. Our check out and check-in went smoothly. However, the Hertz location in the Frankfurt airport was difficult to find to get the process going. We could have used a tutorial in using the self-start and blinker functions. We were new to this car brand. Loved the reverse/back-up camera.

Cons: Had trouble turning blinkers on and off. Brakes were touchy.

Reviewed Jun 2017

review from

2.0

Rude customer service

Pros: Nothing

Cons: The price of the car. I upgraded the booking to an automatic car. The incharge person was rude and give me no other option but to rent their expensive car.

Reviewed Sep 2016

review from
4.0

Check which counter your rental is at, terminal 1

Pros: Convention and price.

Cons: Customer service counter person was annoyed I spent 80 euro extra on mileage and I ask her for additional miles, she said .20 euro was not much. Was annoyed the reservation was at terminal 1 not 2, I just selected euro car

Reviewed Jul 2016

review from

Rated no. 10

McRent

9.6 Excellent (1 review)

1 location in Frankfurt am Main

╳

McRent reviews

Car hire locations

McRent

Locations in Frankfurt am Main

Frankfurt / Friedberg

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McRent reviews in Frankfurt am Main

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9.6

A Month Travelling in Style

Pros: Very comfy van with quality supportive matresses. Basic cooking & eating utensils Loads of room for 2 The freedom to go and stay where we pleased A satnav/music centre that was set up in our language

Cons: A kettle and basic cleaning products would have been good as well as a European Map book (easier to plan routes when you can see a bigger picture ie A3 or 420mm x 297mm)

Reviewed Jul 2018

review from

9.6

A Month Travelling in Style

Pros: Very comfy van with quality supportive matresses. Basic cooking & eating utensils Loads of room for 2 The freedom to go and stay where we pleased A satnav/music centre that was set up in our language

Cons: A kettle and basic cleaning products would have been good as well as a European Map book (easier to plan routes when you can see a bigger picture ie A3 or 420mm x 297mm)

Reviewed Jul 2018

review from

Rated no. 11

Payless

7.5 Good (5 reviews)

1 location in Frankfurt am Main

╳

Payless reviews

Car hire locations

Payless

Locations in Frankfurt am Main

T1 Parkp29 Shuttle Platzhirsch

+49 6107 905 250

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Payless reviews in Frankfurt am Main

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took about five minutes

5.2

Only rent from this location if you have lots of e

Cons: Very difficult to find the shuttle. Took a long time to get the shuttle back. It is hard to find the location when returning the car as they don't have any maps and there are no signs indicating how to get there from anywhere on the road. It is not at parkplatz Hirsch as advertised (though they share a shuttle) it is on an isolated road. The shuttle is at parking lot 29 and there is no map to that in the airport. It took a lot of question asking and about 45 minutes to find the shuttle location. Not at all obvious. Would not rent again from here.

Reviewed Mar 2017

review from
9.2

Met my needs - best value

Pros: It was a well maintained vehicle and priced just right. Affordable alternative to the train or a long distance shuttle to my destination with the freedom to be mobile when I arrived at my final destination.

Reviewed Jan 2017

review from
8.0

Good

Pros: Good service and nice car

Cons: Inconvenietly located far from from airport necessitating shuttle.

Reviewed Dec 2016

review from
10.0

Nice car for touring europe

Pros: The car was very nice, the service was excellent.

Cons: This company is about five minutes from Frankfurt airport, on a free shuttle. Not bad, but one more thing to think about .

Reviewed Nov 2016

review from

9.2

Met my needs - best value

Pros: It was a well maintained vehicle and priced just right. Affordable alternative to the train or a long distance shuttle to my destination with the freedom to be mobile when I arrived at my final destination.

Reviewed Jan 2017

review from
10.0

Nice car for touring europe

Pros: The car was very nice, the service was excellent.

Cons: This company is about five minutes from Frankfurt airport, on a free shuttle. Not bad, but one more thing to think about .

Reviewed Nov 2016

review from

8.0

Good

Pros: Good service and nice car

Cons: Inconvenietly located far from from airport necessitating shuttle.

Reviewed Dec 2016

review from

5.2

Only rent from this location if you have lots of e

Cons: Very difficult to find the shuttle. Took a long time to get the shuttle back. It is hard to find the location when returning the car as they don't have any maps and there are no signs indicating how to get there from anywhere on the road. It is not at parkplatz Hirsch as advertised (though they share a shuttle) it is on an isolated road. The shuttle is at parking lot 29 and there is no map to that in the airport. It took a lot of question asking and about 45 minutes to find the shuttle location. Not at all obvious. Would not rent again from here.

Reviewed Mar 2017

review from

From AED 152/day

Rated no. 12

BUCHBINDER

7.4 Good (8 reviews)

3 locations in Frankfurt am Main

╳

BUCHBINDER reviews

Car hire locations

BUCHBINDER

Locations in Frankfurt am Main

Ferdinand-Happ-Str. 3-5

+49 69 4305 2310

Terminal 2, Level 2, Halle D

+49 69 6500 7120

Westerbachstr. 122

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BUCHBINDER reviews in Frankfurt am Main

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7.2

Good prices - inefficient service

Pros: Easy booking process online. Good prices.

Cons: It too a very long time at the counter to get the keys. In addition when picking up the car in the garage there was no representative there that could mark a damage on the car so I had to go downstairs again. All in all it took me 45min from the moment I was at the counter until I was able to drive away.

Reviewed May 2016

review from

7.2

Good prices - inefficient service

Pros: Easy booking process online. Good prices.

Cons: It too a very long time at the counter to get the keys. In addition when picking up the car in the garage there was no representative there that could mark a damage on the car so I had to go downstairs again. All in all it took me 45min from the moment I was at the counter until I was able to drive away.

Reviewed May 2016

review from

Rated no. 13

Advantage

7.3 Good (11 reviews)

2 locations in Frankfurt am Main

╳

Advantage reviews

Car hire locations

Advantage

Locations in Frankfurt am Main

Frankfurt Int`l Airport - Europcar Airport City Mall, Bereich A

+49 69 697 970

Frankfurt Int`l Apt Term 2 - Europcar Europcar Terminal 2, Level 2, Halle D

+49 69 697 970

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Advantage reviews in Frankfurt am Main

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car was clean

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return the car

wait time

10.0

Pros: Everything was very professional and well organized in terms of pick-up and drop-off.

Cons: I still have not gotten an email with a receipt, which is troublesome. I hope it will arrive soon.

Reviewed Sep 2019

review from
6.0

Pros: Staff was annoyed with us, though did eventually begrudgingly give us GPS free because they know we were cheated. The car itself was Good, it was just the booking company that cheated us.

Cons: We were cheated by advantage. Our receipt said we were getting a car for $29.42 but they sent a form to Europcar that it was for $72. Europcar said they could not do anything and had to charge what Advantage told them.. I couldn't get Advantage on the phone (on hold for 20 min) so we had to pay.

Reviewed Aug 2019

review from
3.2

Cons: It's a scam. CarRentals.com provides one with a rate from Advantage, however the Rate Advantage reports to EUROPCAR is completely different. In my case, for a 4 week rent period, $464.75 more than as agreed during booking.

Reviewed Jul 2019

review from
2.0

Cons: no reservation was found.

Reviewed Oct 2018

review from
6.8

Additional fees

Pros: Got an upgrade. Car was nice, clean and powerful.

Cons: The Advantage car rental is serviced by Europcar, at least at the Frankfurt airport. Now there is a cross border charge even though I was only going from Germany to France, all within the EU ! Then I was told I had to sign up for roadside assistance because I would not be covered since I was gong to France (even though I'm covered by my US car insurance and by my credit card). I did not have time to question/contest but when I returned the car I spoke to Europcar and asked whether I actually had to tke roadside assistance and was told that I didn't. So I asked for a refund of that charge which they reluctantly agreed to do. The agent who had told me upon pickup that I had to take roadside assistance was now telling me that I wasn't obliged to take anything extra !

Reviewed Sep 2018

review from
10.0

Everything was perfect.

Cons: I thank will be good solenostélico ar the pick-up. I didnt new the Skoda car and I had to discover how start on nu my self. Valquiria Silva

Reviewed Jul 2018

review from
2.0

Overcharged

Cons: Price confirmation was in USD, but charged at counter in Euros. Not happy with Advantage and will not recommend it. DAYLIGHT ROBBERY.

Reviewed Apr 2018

review from
10.0

Pros: Didn't know that the rental was suppose to come from the other terminal which you will have to take a train ride to get to the other terminal. Luckily the attendant helping me was kind enough to get the car to the other terminal! If he wasn't able to get that done it would have been another hour till I was able to get the car.

Cons: The rental was suppose to come from the other terminal........... It takes over a half hour to get to the other terminal by train. Most people will not know this and will have a horrible time to figure this out. Luckily the attendant was able to fix this for me.

Reviewed Apr 2018

review from

10.0

Pros: Everything was very professional and well organized in terms of pick-up and drop-off.

Cons: I still have not gotten an email with a receipt, which is troublesome. I hope it will arrive soon.

Reviewed Sep 2019

review from
10.0

Everything was perfect.

Cons: I thank will be good solenostélico ar the pick-up. I didnt new the Skoda car and I had to discover how start on nu my self. Valquiria Silva

Reviewed Jul 2018

review from
10.0

Pros: Didn't know that the rental was suppose to come from the other terminal which you will have to take a train ride to get to the other terminal. Luckily the attendant helping me was kind enough to get the car to the other terminal! If he wasn't able to get that done it would have been another hour till I was able to get the car.

Cons: The rental was suppose to come from the other terminal........... It takes over a half hour to get to the other terminal by train. Most people will not know this and will have a horrible time to figure this out. Luckily the attendant was able to fix this for me.

Reviewed Apr 2018

review from

6.8

Additional fees

Pros: Got an upgrade. Car was nice, clean and powerful.

Cons: The Advantage car rental is serviced by Europcar, at least at the Frankfurt airport. Now there is a cross border charge even though I was only going from Germany to France, all within the EU ! Then I was told I had to sign up for roadside assistance because I would not be covered since I was gong to France (even though I'm covered by my US car insurance and by my credit card). I did not have time to question/contest but when I returned the car I spoke to Europcar and asked whether I actually had to tke roadside assistance and was told that I didn't. So I asked for a refund of that charge which they reluctantly agreed to do. The agent who had told me upon pickup that I had to take roadside assistance was now telling me that I wasn't obliged to take anything extra !

Reviewed Sep 2018

review from

6.0

Pros: Staff was annoyed with us, though did eventually begrudgingly give us GPS free because they know we were cheated. The car itself was Good, it was just the booking company that cheated us.

Cons: We were cheated by advantage. Our receipt said we were getting a car for $29.42 but they sent a form to Europcar that it was for $72. Europcar said they could not do anything and had to charge what Advantage told them.. I couldn't get Advantage on the phone (on hold for 20 min) so we had to pay.

Reviewed Aug 2019

review from
3.2

Cons: It's a scam. CarRentals.com provides one with a rate from Advantage, however the Rate Advantage reports to EUROPCAR is completely different. In my case, for a 4 week rent period, $464.75 more than as agreed during booking.

Reviewed Jul 2019

review from
2.0

Cons: no reservation was found.

Reviewed Oct 2018

review from
2.0

Overcharged

Cons: Price confirmation was in USD, but charged at counter in Euros. Not happy with Advantage and will not recommend it. DAYLIGHT ROBBERY.

Reviewed Apr 2018

review from

From AED 120/day

Rated no. 14

Global Rent A Car

5.8 Okay (12 reviews)

3 locations in Frankfurt am Main

╳

Global Rent A Car reviews

Car hire locations

Global Rent A Car

Locations in Frankfurt am Main

Ferdinand Happ Str 3 5

+49 69 4305 2310

Frankfurt am Main

Westerbachstr 122

+49 69 789 5928

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Global Rent A Car reviews in Frankfurt am Main

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8.0

A good experience overall

Pros: Fast and professional service at pick-up and drop-off!

Cons: EUR 20 in addition to rental cost for going west outside of Germany are not really necessary these days I think. Car seats in my car were not quite clean in the back. There should also be a drop off at Frankfurt Terminal 1- all other rental companies there have it.

Reviewed Sep 2018

review from
2.0

The worst

Cons: The lady there was so stupid to say Kayak is not our partner , therr is a lot of different in terms and conditions. She callled the police for me

Reviewed Sep 2018

review from

8.0

A good experience overall

Pros: Fast and professional service at pick-up and drop-off!

Cons: EUR 20 in addition to rental cost for going west outside of Germany are not really necessary these days I think. Car seats in my car were not quite clean in the back. There should also be a drop off at Frankfurt Terminal 1- all other rental companies there have it.

Reviewed Sep 2018

review from

2.0

The worst

Cons: The lady there was so stupid to say Kayak is not our partner , therr is a lot of different in terms and conditions. She callled the police for me

Reviewed Sep 2018

review from

Sunnycars

26 locations in Frankfurt am Main

╳

Car hire locations

Sunnycars

Locations in Frankfurt am Main

Alexej-Leonow-Str. 2a

Bernerstr. 69

Camberger Strasse 21

Carl-Benz Strasse 5

Dresdener Paltz 4

Europa Allee 6

Ferdinand-Happ-Str. 3-5

Gerbermuehlstr. 32

Hanauer Landstr. 208-216

Hanauer Landstr. 334

Hanauer Landstraße 344-346

Homburger Landstrasse 4

Hugo-Eckener-Ring

Im Baerengarten 15

Im Hauptbahnhof 1

Ludwig-Landmann-Str. 399

Lyoner Str. 68

Mailander Strasse 1

Mainzer Landstr. 581

Mainzer Landstraße 292

Mietwagencenter Im Hbf

Rhein-Main A/P,Terminal 1

Rhein-Main A/P,Terminal 2

Schwanheimer Ufer 302

Westerbachstr. 122

Zum Laurenburger Hof 60

keddy by Europcar

9 locations in Frankfurt am Main