Recent reviews
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4.0
Poor and service.
Pros: Upgraded car
Cons: The avis brance we arrived to was closed although they said it was open on the AVIS website. We took a car the day later at 8 at intercontinental amman avis branch and they only arrived at 9 although the website said they open at 8. We had a full on day for petra and wadi rum and got our car only at 9:30.
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2.4
Poor experience
Cons: Car was tiny and dirty. For the price we paid it was not good. Inside and outside the car was dirty. The radio didn't work and neither did the high beams. We were stopped by the police who told us that the car's license had expired. Very expensive for a terrible car
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4.0
Pros: The car was new
Cons: Car was dirty and no gasoline plus not foot mats. I know it's Jordanian style !!!
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7.2
Cons: I didn't like Having to come back to Avis two days later for a different car because the original car they rented to me had expired registration. Luckily I was still in Amman but if I had been traveling in Jordan, as most people do, this would have been a huge problem. it still felt irresponsible and was inconvenient for me regardless.
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3.2
They charged my credit card 3 times!!!!
Cons: Paid in full online, when I got there they told me their system was down & asked me to pay again. & then when I returned the car they charged my card for the third time!!!
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2.0
Disaster-
Pros: All everyone needs to know is that Avis is really BAD at Amman Airport.
Cons: I do not recommend renting from Avis. The list of issues with Avis is very long. They have some few employees who try their best but this is a poorly managed operation and it is shameful that a reputed brand like Avis does not act to prevent their reputation to be dragged under that much. Dirty cars....I am not talking about dust but insupportable dirt. Their cars are grossly dented and ill maintained. Do not count on anyone to pick up any number listed anywhere in the documentation provided. They are liars as well with no sense of customer service. They had to change my car 4 times and the last one was just best of the worst...They gave cars with a 1/4 or less gas tank. I filled up and they cair car broke down. They did neither refund me nor filled up the gas tank of the replacement vehicle sthat they provided 5 hours after I luckily met their representative at the hotel I was staying to complain about the lack of responsiveness. I really do not even feel like going into more details. All everyone needs to know is that Avis is really BAD at Amman Airport.
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5.2
Pros: the car is mechanically well maintained and is a new model.
Cons: At the time of hand-over the car was not clean from outside. It was quite dusty. The hand-over was slow and delayed, they were clearly either under-staffed or deliberately working at a slow pace.
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4.4
Not professional
Pros: Upgrade Half a day for free In the first case they didn't have clean cars, in the second I had to ask...
Cons: The first car was DIRTY and two days later I realized Avis had not replaced the padding of the brakes when it was due One of the staff was rude
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2.8
Pros: Nothing
Cons: The gave me different tayp
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9.6
Pros: New car
Cons: Bit of a wait at the counter and no GPS available. T-Mobile users beware; Jordan is not on the international plan. Data could cost thousands of $$
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2.8
Bad Rental experience
Pros: Nothing !!!
Cons: When I first arrived to their airport office, they told me that they haven't received my booking and that they are in short of cars and they don't have any cars to provide , I kept arguing showing they the confirmation email received from kayak , but they kept saying they haven't received any. after long discussion , it turned out to me that someone in their head office didnt copy the booking request from the portal to their system and therefore they don't see my booking info. eventually they gave me an old car with many body scratch and they told me that is the only care they can provide , take it or leave it ! it took me over 60 minutes to receive a bad car !
review from
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2.8
Pros: reservation was ready. pick and drop off was smooth with no problems.
Cons: Car was not in good condition. It was not safe to drive. the right door doesn't close and it is a threat to the personal safty of the front passenger seat. Avis should look at better maintaining their cars, and not to allow unsafe vehicles to be rented to customers.
review from
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4.0
Poor and service.
Pros: Upgraded car
Cons: The avis brance we arrived to was closed although they said it was open on the AVIS website. We took a car the day later at 8 at intercontinental amman avis branch and they only arrived at 9 although the website said they open at 8. We had a full on day for petra and wadi rum and got our car only at 9:30.
review from
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2.4
Poor experience
Cons: Car was tiny and dirty. For the price we paid it was not good. Inside and outside the car was dirty. The radio didn't work and neither did the high beams. We were stopped by the police who told us that the car's license had expired. Very expensive for a terrible car
review from
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4.0
Pros: The car was new
Cons: Car was dirty and no gasoline plus not foot mats. I know it's Jordanian style !!!
review from
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3.2
They charged my credit card 3 times!!!!
Cons: Paid in full online, when I got there they told me their system was down & asked me to pay again. & then when I returned the car they charged my card for the third time!!!
review from
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2.0
Disaster-
Pros: All everyone needs to know is that Avis is really BAD at Amman Airport.
Cons: I do not recommend renting from Avis. The list of issues with Avis is very long. They have some few employees who try their best but this is a poorly managed operation and it is shameful that a reputed brand like Avis does not act to prevent their reputation to be dragged under that much. Dirty cars....I am not talking about dust but insupportable dirt. Their cars are grossly dented and ill maintained. Do not count on anyone to pick up any number listed anywhere in the documentation provided. They are liars as well with no sense of customer service. They had to change my car 4 times and the last one was just best of the worst...They gave cars with a 1/4 or less gas tank. I filled up and they cair car broke down. They did neither refund me nor filled up the gas tank of the replacement vehicle sthat they provided 5 hours after I luckily met their representative at the hotel I was staying to complain about the lack of responsiveness. I really do not even feel like going into more details. All everyone needs to know is that Avis is really BAD at Amman Airport.
review from
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5.2
Pros: the car is mechanically well maintained and is a new model.
Cons: At the time of hand-over the car was not clean from outside. It was quite dusty. The hand-over was slow and delayed, they were clearly either under-staffed or deliberately working at a slow pace.
review from
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4.4
Not professional
Pros: Upgrade Half a day for free In the first case they didn't have clean cars, in the second I had to ask...
Cons: The first car was DIRTY and two days later I realized Avis had not replaced the padding of the brakes when it was due One of the staff was rude
review from
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2.8
Pros: Nothing
Cons: The gave me different tayp
review from
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2.8
Bad Rental experience
Pros: Nothing !!!
Cons: When I first arrived to their airport office, they told me that they haven't received my booking and that they are in short of cars and they don't have any cars to provide , I kept arguing showing they the confirmation email received from kayak , but they kept saying they haven't received any. after long discussion , it turned out to me that someone in their head office didnt copy the booking request from the portal to their system and therefore they don't see my booking info. eventually they gave me an old car with many body scratch and they told me that is the only care they can provide , take it or leave it ! it took me over 60 minutes to receive a bad car !
review from
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2.8
Pros: reservation was ready. pick and drop off was smooth with no problems.
Cons: Car was not in good condition. It was not safe to drive. the right door doesn't close and it is a threat to the personal safty of the front passenger seat. Avis should look at better maintaining their cars, and not to allow unsafe vehicles to be rented to customers.
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