Daily cleaning, installation of cabin HEPA filters on flights to Kazakhstan
|June||Best time to beat the crowds (4% less expensive on average)|
|October||Most popular time to fly (25% more expensive on average)|
Average price (return flight)
|AED 2,136||(avg. price over the last 2 weeks)|
Good deal (return flight)
|AED 327||or less|
Good deal one-way
|AED 21||or less|
Air Astana, flydubai and Emirates have waived their change and cancellation fees on flights to Kazakhstan. Confirm policies on booking site.
An average direct flight from the United Arab Emirates to Kazakhstan takes 21h 27m, covering a distance of 3119 km. The most popular route is Dubai - Almaty with an average flight time of 4h 10m.
The cheapest ticket to Kazakhstan from the United Arab Emirates found in the last 72 hours was AED 54 one-way, and AED 1,561 round-trip. The most popular route is from Dubai to Almaty and the cheapest round-trip airline ticket found on this route in the last 72 hours was AED 2,497.
Air Astana, flydubai & Emirates fly the most frequently from the United Arab Emirates to Kazakhstan.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "Overall experiance."
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Cons: "Not many old Bollywood movies to select from..."
Cons: "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
Pros: "The air conditioning worked properly"
Cons: "You asked for a drink and they never return☹️"
Pros: "Good Price with on first priority"
Cons: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Cons: "server told person asking to take away her tray that she did not have three hands"
Cons: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
Cons: "I have to cancel on the counter because me and fianse donor have visa"
Pros: "Friendly cabin staff."
Cons: "Not being able to select seat when I bought the ticket is a bummer. Also, TV controls did not work well. These need be replaced ASAP."
Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"
Cons: "I was treated differently, because, I bought my ticket from Kayak and not directly from Emirates."
Pros: "The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag."
Cons: "Emirates did not offer to deliver it to my house."
Pros: "travel was pleasant"
Pros: "As expected"
Pros: "Excellent experience"
Cons: "need more movies boarding started before the stated date, told me to go to 3 separate counters to change my seat and it didn't even end up working out"
Cons: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."
Pros: "Same as above."
Pros: "I liked how friendly the staff was and that they do not nickle and dime you for everything."
Cons: "The lack of legroom in Economy."
Cons: "Leg space is very little.. Rest rooms were messy after a while."
Cons: "Their customer services is not terrible, it's nonexistent."
Cons: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."
Cons: "My check in luggage was torn. The handle was ripped off from one side. :("
Pros: "the best all"
Cons: "the best in all"
Cons: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Pros: "All the Emirates hype is true! What a great experience even when traveling as a passenger assistant!"
Pros: "Everything else was good."
Cons: "Landing at JFK was not smooth. One of seat was defective."
Cons: "Sorry that the passengers leaving left so much trash. Amazing how inconsiderate passengers really are."
Cons: "Baggage took close to 2 hours to get to baggage claim on return trip"
Cons: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"
Pros: "I like every think"
Cons: "Had a tough time to get a replacement ticket."
Cons: "Bathrooms were dirty. Didn't get the Muslim meals that I ordered."
Cons: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Pros: "Overall fully satisfied with a safe journey package"
Pros: "The crews were helpful."
Cons: "The handle of one of my checked in bags broke down."
Cons: "Was not able to get preferred choice of meal due to insufficient availability."
Cons: "See above comments."
Pros: "Their wheel chair assistance was the best. They took care of my parents really well. Above all they were very welcoming and considerate towards their needs."
Pros: "New plane, comfortable, good food and attentive crew."
Cons: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."
Pros: "The trip was very short."
Cons: "Providing a savory snack to the passengers"
Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."
Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
Cons: "more movie choices"
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "Crew was friendly, flight was relatively empty so comfortable."
Cons: "The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late."
Pros: "The thing that i could come back home"
Cons: "The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight..."
Pros: "TV screens on every seat"
Pros: "Friendly staff, business class upgrade."
Cons: "No priority boarding at the Lufthansa lounge."
Pros: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."
Pros: "Excellent flight attendants and customer service"
Cons: "Informing travelers that flight was late."
Pros: "Good service"
Cons: "No individual entertainment system"
Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"
Pros: "The plane was nice."
Cons: "6 hours late. No explanation. No apology from any Air Astana employee."
Pros: "Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana."
Cons: "The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board."
Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."
Pros: "The chairs were comfortable and the Chicken dish was delicious."
Cons: "Boarding the plane was hectic and unorganized."
Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."
Pros: "Price Travel Kit Relatively new aircrafts"
Cons: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."
Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."
Cons: "Flight delay and can't feedback the problem"
Pros: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Cons: "Absolutely full place, slow boarding."
Pros: "Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly."
Cons: "Don't like boarding by bus."
Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"
Pros: "Thank you for having enough legroom for someone taller. Makes life much easier"
Cons: "Weather delays, however nothing anyone can do about that"
Pros: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"
Pros: "Flight was on time. Good food."
Cons: "Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area."
Pros: "Good legroom."
Cons: "Boeing 757. 1 movie on overhead screen.no power to charge devices"
Pros: "The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!"
Cons: "Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs."
Pros: "Check in ok"
Cons: "Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!"
Pros: "It is very nice"
Cons: "The flight was nearly 5 hours delayed with no explanation why or compensation."
Pros: "Gave us a hot snack sandwich and drink for a short less than 2 hour flight."
Pros: "Hot towel, candy, nice flight attendants."
Pros: "The flight was on time, the plane was new, the crew was polite."
Cons: "Nothing really."
Cons: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."
Pros: "Decent food. Direct flight. Good plane."
Pros: "Empty plane."
Cons: "Ran out of Sauerbraten."
Pros: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
Cons: "The selection of movies seemed on the whole dated."
Cons: "No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead"
Pros: "All flights were on time! Thanks for that"
Cons: "Entertaining programs radio music is boring"
Cons: "Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination."
Pros: "Welcome crew"
Cons: "Poor aircraft, very small seats and no entertainment"
Pros: "food on flight to georgia was good"
Cons: "food returning from georgia was bad"
Pros: "Comfortable seats, attentive cabin crew, very clean plane!"
Pros: "I enjoyed everything about my experience. We had an on-time departure and smooth arrival into my destination. Boarding was seamless and efficient. The crew were very pleasant and professional. And the meal service and in-flight entertainment were more that I could have asked for. Excellent experience."
Pros: "Flight attendants were very friendly and helpful"
Cons: "I just hate leather seats on airplanes"
Pros: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Pros: "Turkish airlines is reaaly good"
Cons: "thanks for all from kayak"
Cons: "No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay."
Pros: "Flight was on time."
Cons: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Pros: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Cons: "Fly another airline"
Pros: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Cons: "The temperature on the flight to NY from IST was a bit too cold."
Cons: "Very hot"
Pros: "Television options are great."
Cons: "Food was unrecognizable. No leg room"
Pros: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Cons: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Pros: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Cons: "Didn't get to travel. Will never fly Turkish Airlines again."
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "The flight was comfortable and the entertainment was good."
Cons: "There are not diverse food choices"
Pros: "Food, entertainment and service"
Cons: "narrow sitting space"
Pros: "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
Cons: "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"
Cons: "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
Pros: "Flight was good"
Cons: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Pros: "The service was very good as always with Turkish."
Cons: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
Pros: "Overall trip was really good."
Cons: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Pros: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Pros: "The crew was friendly"
Pros: "They run a quality airline, inexpensive and a lot of direct flights to a lot of locations."
Cons: "This flight was a terrible experience and the longest day of my life!! That having been said, Turkish airlines had little control over most of it. I could tell the staff was just as tired of the long day as I was, but they held it together and performed adequately. I thought we were all going to die on the landing! I don't know what happened, but I was waiting any moment for the 777 to just roll and go up in flames! It took 1 hour and a half to get our checked bags. Don't know if there is a way to speed that up, but it was the icing on the cake after having spent 16 hours on the plane."
Pros: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Pros: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Pros: "Entertainment selection, USB chargers"
Cons: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Pros: "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
Cons: "Seats not to comfortable but can't really change that without upgrade."
Pros: "It was all good!"
Cons: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Pros: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Cons: "That the plane was not full and we could had better seats if we were made aware of that fact."
Cons: "Great service and on time all the way"
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Great flight, crew and experience."
Cons: "Breakfast selection was a bit subpar"
Pros: "Great food; plenty of room to stretch out (we flew business class)."
Cons: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
Pros: "Very Nice"
Cons: "Worst wheel chair service"
Pros: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Cons: "Food was average"
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Cons: "Seats was a lil tight , food was a lil warm not hot"
Pros: "Everything was excellent :)"
Cons: "Have to unload Plane Flight git exchanged without my approval"
Pros: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Cons: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Pros: "The service, food, efficiency"
Cons: "It seemed that the handling and leaving the plane took very long, probably due to airport services"
Pros: "Super friendly crew! Great amount of entertainment on board. Good food."
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Cons: "3 1/2 hours late!!!!!"
Pros: "Nice gifts for the kids Crue was super nice."
Cons: "Plane seats keep getting smaller it sucks. Getting to the point I don't want to fly."
Pros: "The crew made it an awesome experience! Flight was on time, even early!!"
Cons: "There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time."
Cons: "My baggage didnt come."
Cons: "There is no entertainment screen on the plane or outlets to charge phones. Food was not good."
Pros: "The seat was comfortable, the f ood was excellent"
Cons: "Crew was kjnd and attentive but lacking in proffesionalism and personal detail. The meal was fabulous but drinks were neither served with dinner nor replenished."
Pros: "Friendly staff, they were very helpful and smiled"
Cons: "No vegeterian option on the flight. Long flight with a lot of food, but not the best food. Snacks were good though"
Pros: "Crew were friendly Boarding was pleasant Everyone was helpful"
Cons: "Entertainment was very hard to navigate and to follow"
Cons: "Food was horrible, boarding was in between 2 gates, easy to be missed"
Cons: "Late,uncomfy seats,crews were not able even to smile"
Pros: "-Fast once we got to ticket counter"
Cons: "-Lines were packed before flight and counter was understaffed -Aeroflot did not accept printed boarding pass. You HAD to go through line, even if you had no luggage to check. -flight took off 1.5 hours late"
Pros: "Crew was friendly and attentive"
Cons: "Meal ok; no beer or wine"
Pros: "Great airline, excellent assistance. Lots of staff for the kids."
Cons: "Nothing. Always great experince."
Pros: "That we didn’t crash"
Cons: "We boarded the plane, waitied for an hour and a half needed to leave the plane and board another plane all in a very slow Unprofessional way The staff was not helpful The flight ended up landing five hours late many people lost their connection flight"
Pros: "Great food, entire meals are excellent"
Pros: "Speed of boarding and staff"
Pros: "It was the second time I travelled with aeroflot, and my experience was excellent. The crew was amazing, very friendly, they spoke Russian and English, food was excellent (they fed us like pigs, haha),great movie selection for on board entertainment. The airport in Moscow was easy to navigate, despite all the negative reviews I read before my visit there, I found my gate in no time and almost everyone who worked at the airport spoke English. The airport was super clean with a wide selection of food stores and gift shops. Good prices, too. I'm definitely flying aeroflot again."
Pros: "I liked food!"
Cons: "It was hot."
Cons: "Excellent Service"
Cons: "Very unprofessional crew."
Pros: "Nothing. According to Aeroflot, Russia and Belarus are one country. I don't need a visa for Belarus, and I transit through the Moscow SVO several times per year with no problems. Today, Aeroflot denied my boarding and said that I need a visa to be in the Moscow airport. They said that Belarus "is considered to be" a domestic flight in Russia, while they also admitted that Belarus is a separate and independent state."
Cons: "Kayak, if this is, in fact, correct, why did you sell me a ticket to transit in Moscow? You have my passport information. I demand a full refund immediately."
Pros: "Always on time, excellent service, very professional, very clean, food and beverages are good"
Pros: "Service was great and details were on point. Loved the toothbrush and tooth paste in the bathroom when everyone woke up from a 9 hour flight."
Cons: "There wasn't much to complain about."
Pros: "Getting off the plane."
Cons: "I missed my connection in 20 minutes because of an hour delay. The airline said the evening flight was fully booked and gave me a red eye instead. I had to find out myself there's another evening flight! When I transferred I made sure that my luggage will move with me to the evening flight, the representative said it will although it was obvious he wasn't sure. All the airline representatives didn't speak good enough English. Last but not least, there was no AC on the plane for the first 3 hours. Of course when I arrived to my destination, my luggage didn't arrive as expected (arrived on the red eye)."
Pros: "The food was good. A lot of space to stretch out and sleep on economy."
Cons: "I can't get over how much Delta/United/American airlines are worst in the industry. Aeroflot, however cannot compare."
Pros: "I am alive."
Cons: "Both flights boarded and left late, my bags got lost and the food was terrible."
Pros: "Everything, service ect...."
Cons: "Food was terrible, almost inedible. Unfriendly service from staff. Disgusting bathrooms"
Cons: "Everything. The horrible customer service i had ever'"
Pros: "Crew is surprisingly awesome. Plane is small but very comfortable with enough legroom. Pilots were really good. Great landing at bad weather."
Pros: "I really appreciate timelessness and crew politnes. All Stuarts aND stuardess were very nice and friendly."
Pros: "The crew apologized on board"
Cons: "Flight was delayed by 3 hours, without any notice from Aeroflot, when we landed, it took almost 20 minutes in the bus driving to the terminal. Once we got to the terminal, our luggage was delayed by another 30 min. No one met connecting passengers, no one explained the reasons for delay - poor experience."
Pros: "The plane was comfortable with devices to watch movies and play games. The staff is well trained and polite. The flight was pretty smooth. Everything was on time."
Cons: "The portions of food that Aeroflot provided were small."
Pros: "Staff was ok . efficient and professional"
Cons: "The delay in 5 hours plus poor voucher you can barely buy descent meal with. They can not expect people to eat dinner at 2:00am on the plane. At least provide water while waiting at airport."
Pros: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Cons: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."
Pros: "Cordial and good service. I will recommend Aeroflot for any travel to Europe, Asia. It was a pleasure flying into my destination."
Cons: "Only one Enter Gate into the plan"
Cons: "food was not good"
Cons: "The flight SU 103 leaving from JFK to Moscow on October 6 2016 was cancelled due to technical reason. The plane took off flew over JFK for 2 hours and made an emergency landing back in JFK. The customer service was horrible. People were in line for 3 hours at the aeroflot register to get into hotels after the flight cancellation. Today is day 4 after the flight - I'm trying to return my money for the flight - the customer service pretty much is not existing - no one picks up the phone - no one replies my emails. I have to go to the credit company to dispute charges for the cancelled flight."
Pros: "Food and friendliness"
Pros: "The crew was professional. The flights were smooth. The entertainment was very good. The plains were clean and well maintained."
Cons: "But the planes were understaffed that was clear especially during the meals. No drinks of any kind were provided during the meals because there was no crew to deliver them."
Pros: "I would rate Aeroflot as a super, world-class airline. I very much enjoyed the high degree of professionalism and service! It is not AT ALL what I heard about it going back to Soviet days. I clearly see the presence of the market mechanism and decentralization, the very opposite of State control. The food was excellent and filling and the movies most interesting! Moreover, I felt very safe and in good hands aboard the Boeing 777. As an American, I would go so far as to place Aeroflot in the same category as Delta or any other American carrier! Классно!/Klassno! (Excellent!) as the Russians say."
Pros: "Food was good, in flight entertainment was really good. Had a lot of variet."
Cons: "SVO Airport was my least favorite airport. Staff was very short with you. Needed to provide a phone number to Airport in order to use "Free" internet."
Pros: "Seats were comfortable"
Cons: "No entertainment"
Pros: "Entertainment system was OK with variety of movies"
Cons: "aircraft was heavily populated, no space for the kegs. the service was very slow, only one food cart for all passengers. it more than one hour to serve every one on board."
Pros: "The crew was friendly and plenty of movie options"
Cons: "It was too hot on board"
Cons: "I think I cannot think even one thing that I like about Aeroflot. Staff behavior was very very rude and unprofessional - didn't know how to talk to customers. In flight food special meal Asian vegetarian was the worst food I had. Air hostess were very rude and unprofessional, brought me non veg meals instead despite of special requests. Both of my flights were delayed which made me miss my connections delaying my trip by 1 day and missing my other connections which made me incur a loss of more than $200. The remuneration I was given for meals was enough for just 2 chocolates a meal."
Pros: "Food, drink, service"
Cons: "No TV on a 5.5 hour flight"
Pros: "comfort of aircraft, professionalism of crew my second flight with Aeroflot following an enjoyable trip from Tel Aviv to St. Petersburg. Happy to consider Aeroflot for future flights depending of course of schedule and pricing"
Cons: "too many public announcements too much cabin baggage allowed on aircraft - many of the bags, cases, parcels were well beyond international guidelines regarding weight and size"
Pros: "Comfortable plane, crew was professional."
Cons: "Boarding was a little chaotic, but it all worked out."
Pros: "The seats was comfortable."
Cons: "It’s Ok enough."
Pros: "Connection in Minsk"
Cons: "more space between the 5rows and upgraded seats"
Pros: "Yes, the crew was professional and seat was comfortable."
Cons: "The flight was delayed for one and half hour."
Pros: "The chairs and the snack"
Cons: "They could have warned beforehand that the flight is for Budapest and Belgrade... people in the transfer bus were in panic to realize that some of them go to another country then the rest"
Cons: "Vegan meal"
Cons: "food without choice, the same thing has not changed for years, it is unacceptable for a business class"
Pros: "Flight was ok"
Cons: "Very bad experience with process leading to boarding. Air France knew nothing about my connecting flight even though it was labeled “Air France”. There was no info on any airline site about my connecting flight either. Lost so much time at airports! Not sure if it was Air France or Bellavia’s issue."
Pros: "Good seat room, clean, efficient."
Cons: "No legroom"
Pros: "We have successfully landed"
Cons: "The plane we flew from Tbilisi to Minsk was old, noisy while landing, not very clean, the crew was not very attentive during this flight."
Pros: "On time safe and clean flight with reasonable price"
Cons: "No comment"
Pros: "This plane was very old. Bad seats. Only cold drinks served"
Pros: "the crew was very professional"
Pros: "Kind staff"
Pros: "Plane, crew"
Cons: "Really slooooow boarding without announcement that boarding started"
Pros: "Good job of personnel (at least, they looked /pretended to be enthusiastic and customer-oriented)"
Cons: "Complete ignorance by staff/personnel of Ataturk airport what is/where is Belavia and WHERE would be the registration. Actually, I have a picture confirming this my statenent, but you quite wisely did mot provide any way to submit this picture. Bravo! :)"
Pros: "всё было хорошо я отметила entertainment одной звездочкой, тк полет был короткий и особой развлекательной программы не предусмотрено"
Pros: "Attentive staff."
Cons: "No entertainment for a 3-hour flight, looks like Belavia stuck in 20th century, disappointed. Sandwiches are not good and not enough for a long flight."
Pros: "Attentive staff."
Pros: "Flight in time, gentle crew."
Cons: "Old airplane"
Pros: "Flight in time, gentle crew."
Cons: "Old airplane"
Pros: "The prices are fine for Belarus - still not at a Ryanair level tho but better"
Cons: "I didn't like the fact that the seating is extremely short (no legspace) forcing me to sit sideways. Really not comfortable. There is of course absolutely no entertainment in the plane."
Cons: "Unfriendly crew. No smile. Spoke only in their native language."
Pros: "Our first time to fly Belavia Airlines and the service is outstanding. It’s the shortest time possible to fly out of St Petersburg to Kraków although there are two layovers in Minsk and Warsaw. The flight cost us reasonable $250 each. The Airport lounge at St Pete and in Minsk are both excellent"
Pros: "4 hours delay"
Cons: "4 hours delay"
Pros: "Flight was right on time, even a little early"
Cons: "sandwiches with white bread"
Pros: "on time"
Cons: "sandwiches with white bread"
Pros: "Friendly crew, punctual, efficiency"
Cons: "No veggie food choice - probably to be reserved before"
Pros: "Everything, it is By far, the gratest line i have used in my trip"
Pros: "The crew were excellent"
Cons: "Child tantrums nearby slightly disturbing, but thats kids?"
Cons: "Nothing. Manchester ground staff contacted to support my invalid wife went missing and we had to walk over 30 minutes from the plane to the baggage hall."
Pros: "Efficient and friendly"
Cons: "All good"
Pros: "What is not to like? Flight from Almaty-Minsk was delayed (no explanation) , so we could no longer fly from Minsk to Paris, and the end we waited 9 hours for a completely different airline to fly us. So instead of landing in Paris at 10:25 in a morning, we landed at 18:00 so we lost practically whole day in Paris, for what we are very grateful! (Will never choose this airline again)."
Cons: "Food was a nice gesture, but not great."
Pros: "The aircraft took off just in time, flight was smooth, crew helpful and polite. Landed in exact time, according the time table."
Cons: "a delay for 4 hours"
Pros: "Excellent job"
Pros: "Great price!"
Cons: "No big complaints, Balavia did what I needed."
Cons: "Impossible to check in in EWR to connecting flight"
Pros: "Nice crew who spoke English"
Cons: "No online check in; old plane; late both ways"
Cons: "I was not allowed on the flight without a Visa and I was not told I needed one."
Cons: "I was not allowed on the flight without a Visa and I was not told I needed one."
Pros: "Everything was clean and professional. Liked the flight staff in uniforms, something lacking in the US. Flight was on time."
Cons: "Only coffee tea or water no juice.Sandwich thin white bread with one slice of processed chicken . No entertainment one hour flight!"
Pros: "Upgraded to business class by some reason"
Pros: "Ni wine/beer on international flight"
Airlines flying to Kazakhstan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Kazakhstan
Masks required on board, masks provided on flights to Kazakhstan
Social distancing seating
Middle seats unavailable to book on flights to Kazakhstan
Testing for antibodies, testing for symptoms for flights to Kazakhstan
Waiving of change fees. Search flexible flights to Kazakhstan