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Plane took off without waiting for all passengers coming from connecting flight. We arrived at the gate 15 minutes prior to the flight and it was already closed. We got rebooked and have to wait 11 hours at the airport. No free wifi, no free lounge, almost no free Annemities. Terrible experience, and no one seems to care

The AC didn't work properly - it was hard to breathe with the mask on and it was quite hot. My girlfriend needed 15 minutes to recover (get some fresh air) after the flight.

If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.

Did not get any assistance during transfer in Istanbul airport

We ordered assistance during the transfer in Istanbul, but did not receive anything

Poor customer services and People who talk to you on the phone They have one goal is your money with cheap service and cheap way also

More vegetarian options for food even in business class. The staff was excellent. Boarding can be messy. I would really appreciate it if Turkish starts to look for better eco-friend options. The amount of plastic produced by each meal and throughout the flight is insane.

Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.

Very bumpy ride with lot of turbulence. However, the flight landed 25 minutes early, which shortened the time.

Departing on scheduled time and arriving before scheduled time.

I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically.

Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.

Rude staff and very complicated boarding experience. Had passport checked 9 times.

Food is not very good also the time

Crew members were not helpful and seemed to hate their lives. Pilot was one of the worst I've seen in my life. I'll fly with another airline next time.