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Cons: Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us

Communications screw up

Pros: The water

Cons: There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again.

Decent flight

Pros: The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent.

Cons: On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight.

Customer service

Pros: The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport.

Cons: Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place.

Rude agents. Missed the flight due to check in issues.

Cons: The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again.

Pros: Not enought time for transit between two flights

Cons: Two out of three sutecases did not arrive.