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My seat was lost. I almost missed the flight. I checked in ahead of time but my boarding pass didn't work. I ended up with an aisle seat instead of the window that I reserved.

There should be more United agents for check-in to Hawaii. The information on the website was not clear to satisfy Hawaii requirements. This lack of information slowed the check out in line down considerably.

The flight attendant was horrid. I know it is a team and it is only one of them but it was the one that yelled at a passenger that had fallen and could not get up. She also was rude to me while I was getting settled and my personal item was a tiny bit in the aisle. If this what you desire to reflect your customer service you missed it

It got us there. That's about all one can expect these days.

Nothing. Be more responsabilite

Pros: Getting home

Cons: If customs and border patrol weren't nazis and didn't detain me causing me to miss my flight.

Booked through kayak. Flight originally said including baggage . Then i found out from the airline nothing was included it would cost 600 dollars for one bag there and back! So of course i wasnt going to do this or i would have gone for a better flight! Anyway kayak tolled me its not there responsibility its tje airline! Do i called the airline and they tolled me its kayak where you booked it responsibility!!! How useless . Dont book through third part

good - very good .. baggage - slow but ok. flight left an hour late and was pokey once it arrival getting to the gate. (could have been worse) WiFi - mediocre Check-in, boarding excellent - plane good, all else - except food - very good to exp

The information about the immigration kiosk at the boarding gate should have been much more clear. The staff was very helpful, both at the gate and on board. Once we boarded, the flight was delayed for and hour and a half, which is a very long time to add to an already long 8hr 50min flight. It would be great to add a rule/request that people not recline their seat at all until after meal service. On board staff were fantastic- very efficient and kind.

Well, United surely has not much improved. I flew business one way, return was premium plus which was not too bad. Actually I had more foot space in 20L on the 777. on Business class fliegst service was poor. Not even a welcome drink. Stewardesses seemed somewhat worried about covid(understandable). But they hardly came through isles. The United lounge is just miserable. They really need to take a look at Lufthansa or more to Turkish Air. I wanted to change date of return flight and it would have cost $1200 to rebook???? Wtf. My return flight to Sfo from Fra was only 25% full. Customer service is another thing when calling the service center. 5-6 hrs wait!!?? Unbelievable. Why should I book United again?? I don’t know. Besides being the only non stop from Sfo to Fra besides Lufthansa there is no reason.

Passengers did not wear masks appropriately and flight attendants did not address it at all. They had us check our bags at the gate for baggie claim despite excess overhead space.

United airlines ground staff at Indira Gandhi International airport New Delhi didn't let me board the flight. I am a Candian citizen returninv to canada got my covid-19 rt pcr test done less than 72 hours from my flight from newark to toronto as per the regulations of Canadian Government and also the united airlines app, also uploaded all the documentation and were approved by travel ready centre of united airlines app , my wife talk to one of the representatives over the phone in Canada he said the same that I can board the flight and there will be no problem as I had enough time to get my prc test done at Liberty international airport if required by staff at Newark airport, yet the ground staff ignored all this and didn't let me board the flight and told me to catch a direct flight of some other airline. They themselves are not aware of the rules properly. I had to go back soon as my wife and new born son is alone and nobody to take care of them but United airlines gave me this hassle for no reason and have to come back all the way from New Delhi to Chandigarh make fresh arrangements for travel and have to go to dubai and do all the tests over again. I wish I could rate the experience in negative

United airlines ground staff at Indira Gandhi International airport New Delhi didn't let me board the flight. I am a Candian citizen returninv to canada got my covid-19 rt pcr test done less than 72 hours from my flight from newark to toronto as per the regulations of Canadian Government and also the united airlines app, also uploaded all the documentation and were approved by travel ready centre of united airlines app , my wife talk to one of the representatives over the phone in Canada he said the same that I can board the flight and there will be no problem as I had enough time to get my prc test done at Liberty international airport if required by staff at Newark airport, yet the ground staff ignored all this and didn't let me board the flight and told me to catch a direct flight of some other airline. They themselves are not aware of the rules properly. I had to go back soon as my wife and new born son is alone and nobody to take care of them but United airlines gave me this hassle for no reason and have to come back all the way from New Delhi to Chandigarh make fresh arrangements for travel and have to go to dubai and do all the tests over again. I wish I could rate the experience in negative.

While the Crew was great, I am saddened by United Airlines for allowing an obviously sick passenger fly especially in this time of COVID! This passenger flew over 90% of the approximate 2 hour flight with no mask on as required. Not only did he fail to wear his mask as required, he coughed and sneezed without covering his mouth spreading germs to the entire plane, and endangering the health and well-being of those around him in close proximity! He was sweating profusely with the fan above him on full blast and his companion holding a handheld portable fan and well as fanning him with the safety measure placard. As a passenger sitting across from him, the passengers directly in front of him and 2 rows up all looked at one another with disbelief and discomfort! I couldn’t eat or drink for fear of exposing myself to whatever he was coughing and sneezing in the air being recirculated to us all! The crew walked passed him with no discussion until the passenger was in need of oxygen due to difficulties breathing. They provided him a tank to assist in breathing for the last 20 minutes or so of the flight and allowed them to deplane immediately upon landing. But I am so deeply disgusted and offended that the Crew member chuckled with the passenger as he provided an excuse of having allergies! As an immune compromised individual and someone with asthma, the symptoms he exhibited did not align with someone dealing with allergies! His sweaty appearance alone should have ruled that out! I am now in a position to not only get tested for COVID but my family plans for the Thanksgiving holiday are in jeopardy because I have a pregnant daughter-in-law that I must consider! I am no physician nor am I trying to police anyone. I just take seriously the individual responsibility that we all must have navigating our continued health pandemic. It takes a lot of courage to travel and fly on our current environment, even as a vaccinated person, I still fear the possibility of contracting this disease that has taken lives or resulted in long-term illnesses. I worry not only about myself but others on the plane as well-including the crew who are also exposed in the way we were. I wonder if the plane was truly disinfected after his departure with snotty tissues placed through their seats (9a/9b), and I wonder if he were COVID positive will I be notified? It was a horrible experience that makes me question ever flying United Airlines again! American Airlines may pack you like a can of sardines but they consistently reiterate the mask requirement throughout the flight and walk the aisles throughout the flight to ensure all passengers are in compliance (unless they’re eating or drinking). Orlanda Welch 360-929-0041

Pros: Didn't make the connection