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Cons: Service could be better. Bathrooms need to be clean periodically. Your cut back of restrooms - sucks. I guess the offer of free drinks and a small snack is all United can offer for the price we pay.

Cons: Delays after delays without clear leadership from the boarding crew

Cons: A little more shoulder room and a spot where I can charge my phone on flight to be able to watch a movie.

Pros: I watched a good movie.

Cons: The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale.

Cons: Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too.

Worst flight

Pros: Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did.

Cons: Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there.

Cons: There was very poor communication regarding our ongoing delay that lasted 7 hours. Some of the crew were very rude towards customers.

Was expecting a lot more

Pros: The crew was friendly

Cons: Everything else was below average for business class ticket

Pros: Crew was very good. Seats were uncomfortable. Too close together and hard.

Cons: Try to keep the flights close to schedule and be honest about the delay.

Cons: The flight kept getting delayed, and the airline kept having different reasons, do we did not take the flight. It was delayed so long we would have missed our connection in dulles.

Pros: Nothing. United has a long way to go.

Cons: Food is terrible. Honey nut cheerios is the only cereal choice, great for diabetics.

Pros: Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen

Cons: Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug

Cons: I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!

Pros: Crew was very pleasant.

Cons: Flight was extremely late arriving.

Pros: On time

Cons: Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united

A bit chaotic on board...

Pros: That the flight wasn't any longer than it was

Cons: A bit hot n stuffy

Did what it said on the tin...no frills

Pros: Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite.

Cons: Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular.

Cons: It would be great if airlines would identify where infants are sitting when it comes to upgrading seats. I spent $350 so my husband and I could be kicked and pushed non-stop by a screaming and crying infant. If we had known, we would’ve saved our money and just sat in economy.

Cons: The flight was delayed so I missed my connection, spending 6 hours in the Houston airport

Cons: we had a 9 hour delay

Pros: Upgrade to First Class

Cons: Offer breakfast, for a flight that's longer than five hours and arriving at 10 AM you should offer breakfast at least to first class passengers.

Pros: Crew was really friendly.

Cons: WiFiwas not functioning. They ran out of food. Boarding was delayed.

Pros: I eventually got where I was going

Cons: Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too.

Pros: We made it home safely and on time.

Cons: We were sat in the very last seats near bathroom which was noisy and uncomfortable. I actually paid an extra charge so we could be sat together. In flight entertainment didn’t work in my seat. One piece of our luggage was lost.

Cons: Late crew. Slow to depart added to delay. Arrival blocked by equipment in the gate, so we waited to get access to the terminal. 20 min after gate arrival, still no bags. Then one truck of luggage on the announced carousel and then...nothing. Secretly, the remaining bags were appearing on a differen

Pros: Movie selection was excellent. Bombardier jet was a notch above what I expected.

Cons: We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?

Cons: Seating very tight. Difficult to get in and out, or to get your things from under the seat.

Cons: Worst flight experience of my entire life.

Cons: The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight.