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Pros: Never got there. We are still in the Dominican Republic where United Airlines abandoned us.

Cons: They shouldn't have abandoned my family in the Dominican Republic.

Pros: I have no kind words for United Airlines. They abandoned my entirely family (including 3 small children) and hundreds of other people in the Dominican Republic when COVID19 travel restrictions went into effect. While other airlines have been sending empty planes back to repatriate their customers, United canceled all return flights and left us to fend for ourselves. We're still stuck here and never had any help even rebooking with another airline. We've had to spend thousands of dollars to try to get out of here and back to the United States. We finally were able to secure seats on a Delta flight that leaves tomorrow. It's unbelievable that they did this to us and I can't begin to explain the stress this put on or family. All they needed to do was honor their agreement to return us home and decided to throw our lives into turmoil instead.

Cons: They could have done what they were supposed to and not abandon my family in the Dominican Republic to fend for ourselves and destroy us financially.

Cons: Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class.

Pros: Nothing

Cons: Very uncomfortable flight

Pros: The flight was cancelled

Cons: Could have flown?

Pros: WHEN WE LANDED WE ONLY HAD 10 MINS TO CATCH THE NEXT PLANE, WE HAD TO RUN ASAP TOWARDS THE NEXT PLANE AND IT WAS FAR.

Cons: GIVE BETTER ROUTES TO CUSTOMERS OR POSSIBLY GIVE THEM BETTER TICKETING SCHEDULES

Pros: The lasting hollow feeling that your corporate irresponsibility leaves in the mind. It solidifies the theory that no injustice is greater in America than that of lost revenue.

Cons: You should be cancelling flights out of Europe during the Corona Pandemic you psychos.

Pros: Your willingness to proceed with flying into a pandemic zone with total travel lockdown.

Cons: allowing travelers that have been advised not to travel to Europe to either change or refund their flights. Your system for this is a bureaucratic nightmare, and the responsible thing to do in a time of crisis is allow people to make the right decision to stay in place. I am done using your service.

Pros: The only positive with this experience was the gate agent(s) superior customer service. That being said they were stuck with dealing with a complete failure of United to provide guidance as to how the airline was going to deal with a technical issue with the plane. The flight was scheduled for a 7:00 AM departure, from what I could tell the flight finally left Portland around 4:00 PM. Because of extenuating circumstances myself and my traveling companion cancelled our entire trip. Given such a poor start we were unwilling to trust that any proposed alternative would be any better. In other words United seriously dropped the ball. They not only owe an apology to their customers, but also owe one to their hard working" contract" employees.

Cons: Communication. As I explained to United customer service, I find it incredible that the airline industry has built a business plan based on the misguided supposition that everything they do will go according to a best a case scenario, yet they appear to not have much of a plan when things don't work that way. Second, the idea that they have no proactive system to deal with technical issues a smaller destination. There are no mechanics/technicians stationed at places like Portland. I don't know what it cost them to have a revenue producing aircraft sit on the ground for 18-20 hours, not to mention the labor costs incurred trying to redirect 100 or so passengers. It seems to me that those numbers would probably go a long way towards paying to have a mechanic(s) on duty. As an aside, I paid retail for two first class round trip tickets. Given the circumstance I would like to see United refund those ticket prices in full, then and only then, will I consider using their services again.

Pros: If the airline would have let me cancel my flight due to President Trumps Proclamation of the travel ban.

Cons: If the airline would have let me cancel my flight due to President Trumps Proclamation of the travel ban.

Pros: Easy boarding

Cons: Crew did the minimum, when I asked for a water an hour after the beverage service the flight attendant became clearly annoyed. I did get the water. This has happened regularly on other United flights that I have been on. It seems to be a strategy to discourage passengers from asking for anything.

Pros: It was meh....

Cons: I got no notification that the flight was going to be 1 hour earlier

Cons: I tried to cancel this flight and was unable to. This flight did not take place.

Pros: The movies

Cons: Why are stews so rude.

Pros: The other people flying next to me

Cons: The stews attitude

Cons: Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off

Pros: Nothing

Cons: Customer service, I wanted to cancel the flight a week before it flew but I couldn’t. This flight was a gift to my parents so they could visit muy brother graduate from Juntendo University but being that they were in their 70’s and Japan was at Level 2 according to the CDC with the Corona virus, we decided it was not safe for them to travel. Despite my efforts to cancel the itinerary, I lost all the money. Sad that they could not go and sad we lost all that hard earned money because of this corona virus and justfly could not make concessions and ANA was difficult to reach! Disappointed!

Pros: No and no

Cons: honesty

Cons: Kept us on plane for 90 mins while changed a fuel filter. This got us home at 230am.

Pros: Efficient

Cons: Better service, more food options