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friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

nothing

for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE

everything from the boarding and check-in process to in flight comfort.

Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.

Flight arrived on time. f

Food was for pay and no entertainment.

This is how a flight sould be lots of leg room the seat went back ,the flight was from Heathrow unlike other airlines that fly from the worst airport I have ever been to that's Luton

Noting

Very full flight but all went efficiently and smoothly. Staff excellent as usual.

Nothing I can think of.

flight was over 30 minutes late which is unacceptable for a 1:55 flight!!!!

90 minute delay on a 110 minute flight!

We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight.

Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure

Even for a 50 minute flight, drinks and sandwich was provided

Even for this short flight, drinks and sandwich was provided staff were efficient and friendly

The boarding process and flight was smooth and punctual

We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay.

Crew inside the plane was lovely.

The crew woman that assist us in Barcelona Airport counters for the check-in was really rude asking very personal question that I still don't understand why and questioning our passports without any reason. My partner and I felt very uncomfortable and that was a totally unnecessary situation. After that everything was totally great during the flight.

Wheel chairs for my ill and aged parents was not provided

the staff's courtesy and efficiency.

The food was pretty awful. My main complaint is the four and a half hour wait at Customs in Atlanta. 4 officials aren't enough to service around a thousand passengers. That meant we missed our connection. While I know it's not the airline's responsibility, it is part of the experience and meant we were exhausted.

Crew and food

Seat

Not time departure and cabin crew were effective and efficient.

Nothing really

Timeliness, cleanliness, friendly crew and personnel.

The boarding area staff were extremely helpful and immediately got me on an SAS flight to Heathrow to connect to a United Airlines flight to SFO. They also rushed my suitcase directly through to United.

That I didn't get a chance to actually fly on AirBerlin!

Food Crew appearances

Beef and rice dish was exquisite.

Nothing!

The cabin crew were friendly, and came round with a second offer of sandwiches when it was apparent that they had more than they needed.

While my seat was very spacious, this was the result me being sat near the front, where the business class seats had been converted to economy class. While the number of seats had been increased, the positioning of the armrests was rather haphazard, such that me (in the window seat) and the man in the aisle seat had business class width, while the poor lady squeezed in between us had less than a standard economy class width to fit into! Luckily there was a free seat elsewhere, and she changed seats before we took off.

Boarding was organised in CDG

Typical low cost airline affair.

Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase.

I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes.

I arrived at the airport and learned that my flight was canceled. After waiting in line for over an hour, the agent rebooked my flights, with a five hour delay (originally supposed to arrive at 4:55 pm, now arriving at 10:30 pm). I requested some sort of compensation, such as good vouchers, but was denied.

TXL is a very small airport

Even though TXL is a small airport, it is complicated to maneuver. My connection was in the same teriminal and only two gates away, but I had to exit the gate, find a departure information board at the entrance to the airport (because there was none inside of security and had not recieved any information about a gate change via email or SMS) and then enter through security again. This was a much more complicated process than it should have been to move only two gates downward for my connection.

I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world.

Average flight

The worst waiting for a boarding pass I ever seen.2 priority lines and a bag drop line and a check in line.both for ba 1 for city airport and the other for Gatwick at the same time.choas.

You always have the best looking flight attendants. After a year in Egypt it was refreshing to see something other than black haired woman. The food was great as always. Keep doing what youre doing. Thank you Olivia.

Perfectly pleasant short flight with LH. Cabin crew were excellent and the snack and beverages were appropriate for this short flight.

Boarding is a frustrating experience as LH do not 'filter' boarding so the process is un-necassarily frustrating......