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the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
central location & room we had was grand and spacious breakfast was so-so but then
Location, Hotel Bar
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
it was cold in the room
The staff was extremely helpful and they spoke English very well.
Great location by the Duamo accompanied by helpful and efficient staff behavior
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
good location for Duomo and shops breakfast was too busy and not enough food or staff
The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
Breakfast buffet, reception's assistance & location (Milan)
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
Excellent breakfast. Great location Price for internet access was excessive
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
reception staff wereunbeliveble bad.
We arrived in Milan in the AM and the hotel allowed us to check in when we got there even though it was well before the check-in time.
I liked the room, bathroom, clean bed every day, I liked the breakfast, the vicinity of the Piazza Duomo
Clean, comfortable rooms. The staff was helpful and polite. Awesome breakfast spread!
location, value for money, amazing breakfast
The location of this hotel, only 5 minutes from the center, close to Duomo and the metro too. The staff were all helpful, the buffet breakfast had a good selection to choose from and was all very nice and fresh.
Professionalism and helpfulness of staff; excellent breakfast, choice of daily newspapers, etc. There were ashtrays in my "non-smoking" room; the walls and floor were dark.
Location and friendly staff.
An extremely highly professionally run hotel, friendly & very informative staff. I required a doctor and the restaurant provided special dietry needs without any fuss.
The check in procedure was really quick, they spoke English to us and gave us all the details we needed, then let us get on with our short break.
politeness, and discreet staff
Most the location
Breakfast buffet, bed, cleanliness Strange shower solution with large see-through glass towards bed
The cleanness and facilities nothing
room was nice soap
Good service, nice room, colorful breakfast, all you need No
Good location, good breakfast, nearby shopping area. staffs were cold, not so freindly.
We received superior room instead of standard with no additional costs. The room was nice and comfortable, well designed, really nice bathroom. The breakfast in the hotel is tasty with many things to choose. Staff is friendly and helpful. The hotel is well located, very close to the Stacione Centrale and metro. We will definitely choose the hotel when we are in Milano again.
i booked for 2 standard double rooms and they upgraded to executive room the room was spacious with modern facilities. . especially bathroom was very good. breakfast was good and fresh. i had lunch at hotel restaurant as well the food was tasty as well. when i check in there is group tourists and it took long time to check-in. the receptionist was very unkind and he really annoying me. even i remember his name. but, when i check-out, the guy with glasses was extremely helpful and kind he was very busy though.
Nice lounge area with light snacks in the early evening. No coffee pot in the room. But that's typical for Europe.
Мery nice design, all new, the room was very spacious, very nice modern hotel It was little bit cold in the room
The service and the hotel staff The price, too expensive
we liked very much the staff. they were help us all the time. the room was very clean, the buffet at breakfast was very good we didn't like that this kind of hotel hasn't free internet in the room.
The feeling to stay in the same palace as Verdi. The history.
Peace and quiet no intrusion to privacy
great help in reservations etc by concierge
The staff were very nice and helpfull The cost felt were high
location, elegance, staff breakfast cost is excessive
Great location in the middle of the shopping district.
Helpful, friendly staff. Good location. Comfortable and luxurious. I do not think that the breafkfast should be charged as an item on its own. It should be included in the price.
The room was very european and historically beautiful with a marble bathroom, leather furniture and oriental rugs. The staff was great and went out of their way for us. Perfect location for Milan shopping and seeing the Duomo! The food at the bar menu was a bit limiting ( we did not eat at the main hotel restaurant). The more casual restaurant had music that was too loud in the evening, but it stopped by 11pm.
Good kitchen, very frendly and helpful staff, good location for shopping and for people wishing to see Milan city centre.
Very central and unique location right in the heart of Milan. Attentive and charming staff who were very helpful and courteous. Special thanks to the reception staff, the doormen, and Sabrina.
Centrally located, staffing excellent, helpful and charming. Perfectly located for shopping. Bed was excellent.
The Location of the hotel is perfect. There is not enough place to park the car. We are the first time in Milano, it is hardly to find the Entrance.
Checking out The hotel was suffocating. And the outside temperature was only 14. AC barely worked and the staff was unresponsive. Room was tiny for 563 Euro and plain. Wouldnt stay here for free.
The location is good, but the hotel does not deserve 7 stars - we have stayed in 6 ans 7 star hotels and expected something similar. This one would have to struggle for 4 stars! A disappointment! Bell boy did not help us with luggage until we asked. Receptionist was at the phone with someone else while showing us the room. The room/bathroom has very unpleasant smell, and mould on the wall. Breakfast was expensive (25 eur/pp) but bad. Valet parking too expensive (75 eur/night) but service slow. Room small, lights not working well, overall dark and cold experience. They brought us hot water for tea which smelled of old coffee. Stale biscuits served with the coffee.
The location, stuff and interier is wonderfull!!!! the staff was fairly helpful.
I do like the location and the service of the hotel and the interior design of the room
Exclusive, effortless luxury right in the centre of Milan. Location is superb! The breakfast was very disappointing for a hotel of this quality. The rolls were dry and the service very slow with coffee arriving 15 minutes after the rest of the continental breakfast.
all was excellent
Very upscale with an attentive and helpful staff. The facilities and decor are kept in impeccable shape. The hotel is near the train station and there is a limo service to Piazza Duomo. Room service, mini-bar, and restaurant seemed excessively expensive, as is the charge for internet service.
All the staff were nice and polite Spotless rooms - cleaned x2/day Attention to detail Top quality food Loved the chauffeur service to the town centre (free service x3/hr!) Will definitely stay there again NA
- Luxury. - The Value.
In a way we feel we did not stay in the Hotel Principe Di Savoia but in a separate, lesser quality annex building. We did not get the experience we expected or paid for. As above.
The quality of service,food and accom The swimming pool and fitness gym was closed for refurbishment
for us not much was positive about this hotel unfortunately, we would definitely not go to this hotel ever again overpriced for five star hotel, poor hygiene in jacuzzi (growing mold on the side), tv did not work at first, nothing included in the initial room rate, exorbitant extra costs like 120 euros per night for pets (!!!), 22 euros or more per day for simple internet use, reception then also tried to charge us 20 euros extra per day for the already included buffet breakfast (the excuse was that american breakfast costs more than the continental breakfast, which was not advertised on the internet), taxi and concierge staff at the hotel entrance making fun and jokes about hotel clients in italian (unfortunately we understand italian very well...), tiny rooms, car key is taken away with or without the hotel client's permission and car is far away.
Concierge service was top notch; bar was gorgeous and lively in old world style; top line luxury hotel. Location was a bit out of the way, but still within walking distance of city center (and the hotel provides complementary car service, but only at certain times)
nothing of notes building lot, noise, there wasn`t information concerning closed swimming-pool at your website chip decorative lining is used along with antiques there isn`t very considerate staff at the reception
Very curteous concierge staff and personnel in general. Very clean.
High grade of services, perfect employees, nice room
the only good thing is the location. its a 3 star hotel at best.i and my friends will never book this hotel again.
the location and the desing the dining room without natural light
location bed uncomfortable, noisy room and poor value
Great location, convenient room with all appliances and comfort, profesional and helpful staff. Painfully expensive breakfast. Not justified by the product supplied.
Location and excellent personel Considering the hotel price, it is not right that breakfast is not included. The hotel across the strett - Straf offers excellent breakfast for the same price.
Enjoying the nearby to shopping malls, secure area and availibility of surrounding service to travellers Air conditoning at summer season
room was right next ddor to private terrace that was opened up for private functions in the evening- it was very noisy.
The Location - the decor and the friendly staff
Corteous staff Aircon broken for 1 day, bedroom small for price
position near central milan
The room Food
The staff are very good and helpful The breakfast buffet
all mentioned above. location, service, room space (stayed at normal double)/ expensive but it is worth of it. nothing
top area for shooping
The courtesy of the staff. Everyone was absolutely fantastic, from the doormen to the guest relations manager Anja. The rooms and the corridors are a bit too dark and the room furnishings a bit too austere.
Friendly staff, good location, value for money
Everything! Brilliant staff, brilliant location, brilliant weather! The breakfast was unbelievable.
for milano good price adn for italy not bad breakfast the room was very small and old furnished...
location the room as per the booking was superior double but was not up to the mark.
The hote is situated only 200 meters from Milan's main train station, there's free internet connection, the breakfast buffe is good. It is completely nonsmoking hotel. I would like more open t.v. channels.
I Liked The Mini Bar In The Room With Free Soft Drinks And Water, Also The Breakfast Was Excellent With a Great Selection Of Hot And Cold Food, The Staff Were Very Friendly And Helpfull.
The location and the lake-facing balcony room. In November, the town is mostly shut down.
Great location just outside the central station and metro at the end of the street. Complimentary tea/coffe/water/snacks in the lounge. Great breakfast. Hotel staff very friendly and efficient. nothing.
The hotel well located. A good value for money hotel. My rating 9.5/10 No almond crossants anymore.....oh well.
the location is good because it is near the center of the city the room was not comfortable and I complained about the noise that disturbed me
The Westin was the 3rd hotel we stayed at in Milan after the first hotel (a boutique) being a massive disappointment and the second hotel trying to double the price on the second day. Arriving at the Westin you are greeted with old world luxury and modern amenities. Staff were superb, bed lovely, location impeccable. As a soiled gal from Manhattan- this met and exceed expectations!
room service dıd not replace empty bottles.
the location and the staff are really friendly the health club should be better in such nice hotel
staff very helpful and friendly. good spa treatments
The quality of the hotel doesnt match the price
the staff only i have stayed at the westins in america and this one was the worst the food was awful breakfast and dinner i would never stay at that hotel again not worth the money i paid for 1 night an absolute disgrace
I highly value hotel staff and they willingness to help us with things such as restaurant selection/rreservation. There is currently large problem in getting to the hotel from North of Milan due to major construction in surroundings
it was nice hotel and clean the parking fee too expencive (40eruo)
great stay . my favorite hotel in milan
The room was excellent Poor service with ridiculous prices
Lage, Ausstattung, Service! Needs refreshing, carpet shows spots! Garage billing for one night € 57,-- (your indication € 50,--) appears to be excessive!
Great location for good value
Location All the rest: rude staff ( but not all), no service, renovation works
Very nicely renovated room, a feel of proper 4-star hotel. Staff willing to help out. Convenient location. Breakfast was not up to expectations. And there was still some construction going on in front of our window (they are renovating the 3 and teh 4 flor)
only the very central position yes,it was.they have lost my night suit,and they dindn't make notinhg for find it.they answered in a very unpolitely way.
The hotel was under remodelation and nobody told us. We had hammering and construction noises all day saturday and sunday.
15 min. by walk to the center, very quiet, lot of bars around, polite and helpful staff, Good taxi service, much better than the city one. Nice breakfast. There is an excellent shop within 5 min. to by clever toys for children.
Pre dinner drinks with great complimentary antipasto buffet Arriving with luggage to steps from the fornt door, no ramp and no staff to assist with baggage
Internet is not very good.
Cleanliness, comfort & convenience. Beds & Pillows 110%. Bathroom excellent. There was no kettle in our room. Some of the rooms did have kettles, why not all then?
Bed and pillows were very comfortable The wallpapers were dirty
This is the second time me and my boyfriend stays in this hotel. It's a lovely modern hotel which sometimes is difficult to find in italy. Great rooms and soundproof walls. Location is also good for shopping, eating and drinking if you can manage to move away from your hotel-room. Me and my boyfriend had a brilliant time and can't wait to re-visit this place together. Sometimes the rooms can be very expensive at this hotel. The price seems to vary a lot.