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Pros: Get entertainment options.

Cons: Food was mediocre.

Potential to be good

Pros: The movie options and food were good.

Cons: This flight had the potential to be good as the entertainment and food options were good, but I felt cramped and the volume of the surrounding passengers was awful. There were three crying babies, which I know neither the airline nor the families themselves can control, as well as one child with special needs who was making a lot of noise the whole flight. I wasn't able to sleep at all for that reason. Additionally, I was disappointed that the flight was late and that the deplaning process was so long – we taxied for a long time and there was only one staircase, so we were very late.

Great

Pros: I liked the service and ease of the whole process.

Cons: Nothing.

New York to Abu Dhabi to Johannesburg

Pros: Crew was cool and service was good.

Cons: Because I purchased the ticket from kayak I feel like they punished me. I had a 14 hour layover. I went to the counter ask about a meal voucher and they said I didn't qualify because I purchased through a 3rd party and so I sat there for 14 hours dreaming of when I would eat next.

Cons: The Food is bad.

Cons: Food was bad