
Etihad Airways information
IATA code | EY |
---|---|
Routes | 160 |
Top route | Manama Bahrain Intl to Abu Dhabi Intl |
Airports served | 77 |
Top airport | Abu Dhabi Intl |
Etihad Airways traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.6
Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing
Cons: Vegetarian food quality needs improvement
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5.6
Pros: Seat was not super comfortable. Crew was excellent.
Cons: There was no online checkin or any ability to choose seats on your app.
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2.6
Pros: Nothing
Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses
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3.0
Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.
Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)
review from -
4.3
Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink
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10.0
Pros: Everything
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10.0
Pros: Seat spacing, food, crew Everything
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4.0
Cons: Missing a bag , longer wait time at Abu Dhabi
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10.0
Pros: Crew and seats
Cons: Sound system,, entertainment system should not be turned off 25min before landing
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4.6
Cons: The Seats were really old and no new movies
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8.0
Cons: Sure
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8.0
Pros: I slept. Food was fine even though I forgot to order vegetarian. Movie selection seemed extensive too.
Cons: No a lot.
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6.4
Pros: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.
Cons: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.
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9.3
Pros: Business Class Seats were comfortable
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10.0
Pros: The crew was very good.
Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.
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7.0
Pros: Mango juice was good. Food was good. Crew was friendly and fast.
Cons: More leg room please. Better entertainment. More reclining of seats required. Softer seats.
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7.0
Pros: The crew was good. Loved the mango juice and veg food.
Cons: The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more.
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7.3
Cons: There was a delay of more than 1 hour.
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4.6
Cons: Entertaintmebt was poor, and quality of screen was bad
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2.0
Pros: Nothing
Cons: Everything!
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9.6
Cons: Off boarding in Abu Dhabi
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8.6
Pros: yes to both.
Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.
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7.3
Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.
Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.
review from -
9.3
Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.
Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.
review from -
9.6
Pros: Super easy check in. Good air hosting staff.
Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.
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5.3
Pros: It is good airline
Cons: The flight was very late, the airline did nothing for the time we were waiting
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5.6
Pros: The seat were nice & the staff more helpful than before
Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all
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6.3
Cons: Narrow seats
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10.0
Pros: Crew were very pleasant
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7.0
Pros: Reasonable comfortable
Cons: Wider seating would be great
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8.0
Pros: Food varieties are not that good
Cons: Make the food quality, quantity and varieties to be improved
review from -
6.6
Pros: Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls.
Cons: Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020.
review from -
5.3
Pros: Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage.
Cons: Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random.
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5.0
Cons: More comfortable seats.
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6.6
Pros: Boarding was easy
Cons: Expensive flight
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2.6
Cons: Better comfort and services
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2.0
Pros: nothing
Cons: THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE
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2.0
Pros: it would be a lie to say i liked anything
Cons: everything by alot
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2.0
Pros: crew was decent
Cons: everything
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2.0
Pros: Absolutely nothing.
Cons: They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad...
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3.6
Pros: Kinda odd flying backwards....
Cons: Onboard entertaiment and food was just awful. UAE's version of Ryanair.
review from -
10.0
Pros: The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!
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10.0
Pros: Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!
Cons: Traveling to Greece in off peak season.
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8.0
Pros: The seat were comfortable.
Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.
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8.0
Pros: the staff was very helpful
Cons: the touchscreen didn’t always work
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7.3
Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping
Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work
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7.3
Pros: the headrests in the AUH-MAD leg
Cons: the touchscreen inflight system didn’t work very well in the MNL-AUH leg of the trip
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10.0
Pros: 787 no one cannot love it
Cons: Maybe bigger seats with better privacy
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10.0
Pros: Great seat and staff.
Cons: It was great!
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5.3
Pros: Seats were comfortable and staff were helpful when approached.
Cons: Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options.
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10.0
Pros: Good seating space, good service
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8.0
Pros: Good trip
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7.0
Pros: It's ok for business class. Crew and boarding is Pro smooth.
Cons: Entertainment options are limited. Food could be better considering its business class.
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6.3
Pros: Seats were comfortable in economy and entertainment system was excellent.
Cons: Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each.
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10.0
Cons: Boarding was chaotic. In seat entertainment had great selection, but dated screens.
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10.0
Pros: Amazing crew
Cons: At check in
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10.0
Pros: Every thing. Was good
Cons: The seat’s
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6.0
Premium and Business class gets Biryani
Cons: aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?
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10.0
Pros: The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight.
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4.0
Cons: Paid for extra leg room seats and didnt get them
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10.0
Pros: Everything
review from -
10.0
Pros: Seat spacing, food, crew Everything
review from -
10.0
Pros: Crew and seats
Cons: Sound system,, entertainment system should not be turned off 25min before landing
review from -
9.3
Pros: Business Class Seats were comfortable
review from -
10.0
Pros: The crew was very good.
Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.
review from -
9.6
Cons: Off boarding in Abu Dhabi
review from -
8.6
Pros: yes to both.
Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.
review from -
9.3
Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.
Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.
review from -
9.6
Pros: Super easy check in. Good air hosting staff.
Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.
review from -
10.0
Pros: Crew were very pleasant
review from -
10.0
Pros: The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!
review from -
10.0
Pros: Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!
Cons: Traveling to Greece in off peak season.
review from -
10.0
Pros: 787 no one cannot love it
Cons: Maybe bigger seats with better privacy
review from -
10.0
Pros: Great seat and staff.
Cons: It was great!
review from -
10.0
Pros: Good seating space, good service
review from -
10.0
Cons: Boarding was chaotic. In seat entertainment had great selection, but dated screens.
review from -
10.0
Pros: Amazing crew
Cons: At check in
review from -
10.0
Pros: Every thing. Was good
Cons: The seat’s
review from -
10.0
Pros: The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight.
review from
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6.6
Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing
Cons: Vegetarian food quality needs improvement
review from -
8.0
Cons: Sure
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8.0
Pros: I slept. Food was fine even though I forgot to order vegetarian. Movie selection seemed extensive too.
Cons: No a lot.
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7.0
Pros: Mango juice was good. Food was good. Crew was friendly and fast.
Cons: More leg room please. Better entertainment. More reclining of seats required. Softer seats.
review from -
7.0
Pros: The crew was good. Loved the mango juice and veg food.
Cons: The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more.
review from -
7.3
Cons: There was a delay of more than 1 hour.
review from -
7.3
Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.
Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.
review from -
7.0
Pros: Reasonable comfortable
Cons: Wider seating would be great
review from -
8.0
Pros: Food varieties are not that good
Cons: Make the food quality, quantity and varieties to be improved
review from -
6.6
Pros: Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls.
Cons: Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020.
review from -
6.6
Pros: Boarding was easy
Cons: Expensive flight
review from -
8.0
Pros: The seat were comfortable.
Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.
review from -
8.0
Pros: the staff was very helpful
Cons: the touchscreen didn’t always work
review from -
7.3
Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping
Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work
review from -
7.3
Pros: the headrests in the AUH-MAD leg
Cons: the touchscreen inflight system didn’t work very well in the MNL-AUH leg of the trip
review from -
8.0
Pros: Good trip
review from -
7.0
Pros: It's ok for business class. Crew and boarding is Pro smooth.
Cons: Entertainment options are limited. Food could be better considering its business class.
review from
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5.6
Pros: Seat was not super comfortable. Crew was excellent.
Cons: There was no online checkin or any ability to choose seats on your app.
review from -
2.6
Pros: Nothing
Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses
review from -
3.0
Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.
Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)
review from -
4.3
Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink
review from -
4.0
Cons: Missing a bag , longer wait time at Abu Dhabi
review from -
4.6
Cons: The Seats were really old and no new movies
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6.4
Pros: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.
Cons: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.
review from -
4.6
Cons: Entertaintmebt was poor, and quality of screen was bad
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2.0
Pros: Nothing
Cons: Everything!
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5.3
Pros: It is good airline
Cons: The flight was very late, the airline did nothing for the time we were waiting
review from -
5.6
Pros: The seat were nice & the staff more helpful than before
Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all
review from -
6.3
Cons: Narrow seats
review from -
5.3
Pros: Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage.
Cons: Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random.
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5.0
Cons: More comfortable seats.
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2.6
Cons: Better comfort and services
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2.0
Pros: nothing
Cons: THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE
review from -
2.0
Pros: it would be a lie to say i liked anything
Cons: everything by alot
review from -
2.0
Pros: crew was decent
Cons: everything
review from -
2.0
Pros: Absolutely nothing.
Cons: They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad...
review from -
3.6
Pros: Kinda odd flying backwards....
Cons: Onboard entertaiment and food was just awful. UAE's version of Ryanair.
review from -
5.3
Pros: Seats were comfortable and staff were helpful when approached.
Cons: Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options.
review from -
6.3
Pros: Seats were comfortable in economy and entertainment system was excellent.
Cons: Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each.
review from -
6.0
Premium and Business class gets Biryani
Cons: aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?
review from -
4.0
Cons: Paid for extra leg room seats and didnt get them
review from
Flight status
Etihad Airways route map
Popular flight routes
Top flight routes
Top airports served by Etihad Airways
- Abu Dhabi Intl Airport (AUH)
- Kuwait City Airport (KWI)
- London Heathrow Airport (LHR)
- Cairo Airport (CAI)
- Mumbai Chhatrapati Shivaji Airport (BOM)
- Dammam King Fahad Intl Airport (DMM)
- Riyadh King Khaled Intl Airport (RUH)
- Manama Bahrain Intl Airport (BAH)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Kochi Airport (COK)
- Jeddah King Abdulaziz Intl Airport (JED)
- Bangkok Suvarnabhumi Airport (BKK)
- Muscat Seeb Airport (MCT)
- Manchester Airport (MAN)
- Sydney Kingsford Smith Airport (SYD)
Etihad Airways contact information
- EY IATA code
- +97125110000 Call
- etihad.com Visit