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Pros: Literally didn’t like anything from boarding to touchdown

Cons: Nicer more helpful crew. More leg space. More air temperature control abs cleaner bathrooms

Pros: The food

Cons: Extra leg space. Nicer crew. Better airport and boarding experience

Pros: Good aircraft

Cons: Check in could not be done earlier and was not enabled and helpdesk did not help. Seats kept changing till the last moment

Pros: Yes seats were comfortable

Cons: Food needs to be better

Cons: My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again.

Cons: The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply.

Cons: We did order food vegetarian Jain but they didn’t provide that.

Cons: There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane.

Pros: The crew were NOT helpful, The captain didn't inform us well about the delay

Cons: More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??

Pros: Crew was fine.

Cons: The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining.

Cons: The food was of very poor quality and no alternatives. Went hungry the entire flight.

Pros: Good value for money.

Cons: Slow processing at boarding with unnecessary additional bag search.

Pros: Good value for money.

Cons: Expensive wifi. Limited entertainment selection.

Pros: Helpful staff

Cons: Bigger and more comfortable seats

Pros: No

Cons: My baggage is missed on my trip

Pros: Departed on time. Seat was ok.

Cons: Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.

Pros: Flight was on time and arrived a bit early. Seat was comfortable.

Cons: Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.

Passengers on the flight were annoying

Pros: Main meal (Singapore noodles) was actually ok.

Cons: The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful.

There’s room for improvement

Pros: On time flight

Cons: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.

Substandard (not Etihad material)

Pros: Nothing.

Cons: Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty.

Baggiage damage

Cons: My Baggiage is extremely damaged which is so disgusting and there is no way to report it

Was not able to fly due to overbooking

Pros: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget

Cons: No airline has ever treated me this poorly. I hope this never happens ever again to anyone

WORST EXPERIENCE EVER

Pros: I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable.

Cons: Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible.

Good planes but mediocre food and entertainment

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Good planes but mediocre food and entertainment

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.