
British Airways information
IATA code | BA |
---|---|
Routes | 492 |
Top route | Glasgow Intl to London Heathrow |
Airports served | 212 |
Top airport | London Heathrow |
British Airways traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0
Cons: The cabin crew was quite stuck up and unfriendly
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8.0
Pros: Crew very helpful
Cons: Punctuality
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8.0
Pros: The crew were very attentive and there was a large variety of in-flight entertainment.
Cons: I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth.
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5.6
Pros: Very nice crew
Cons: The boarding process, better seats, outdated entertainment system, & slow Baggage delivery .
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10.0
Pros: I got an aisle seat right near the bulkhead with so much leg room. There were so many free amenities. It was the biggest plane I'd ever seen - very well kept and clean. Crew was nice and quick with service.
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7.0
Cons: Food needs a taster to approve it. Not in the laboratory but on the plane
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10.0
Pros: Short flight
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9.5
Pros: The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time
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4.0
Cons: Much better
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5.6
Cons: The window seats in these new airplanes are freezing.
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2.0
Cons: People could have helped
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2.0
Cons: Sorry the attitude to help people after a cancelled flight is sucks,
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6.3
Pros: Somewhat
Cons: Food
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10.0
Cons: A great flight!!
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10.0
Pros: Amy was absolutely amazing! She was attentive, knowledgeable, and friendly! One of the best flight attendants l have ever met.
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7.3
Cons: I could not check in online and BA is not available on the kiosk in the airport.
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8.3
Pros: The crew was great and food very good
Cons: The purchase through a third party vendor on Kayak was a disaster. disclosure was not given about class of service purchased and limitations of that class of service. I spent so much on luggage costs and change fees I could have purchased first class. I will never book through Kayak again - will always go straight to the airline for purchase. This was a disaster.
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8.3
Pros: All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with.
Cons: The entertainment wasn’t working initially.
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3.3
Pros: Nothing
Cons: It
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9.6
Pros: Everything.
Cons: better assistance for people on wheelchairs in the airport.
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7.6
Pros: Group boarding
Cons: Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats
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8.0
Pros: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.
Cons: Seats were a a bit cramped. The flight crew seemed overworked.
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10.0
Pros: great seats, friendly staff, quick boarding
Cons: free snacks
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8.0
Pros: Good seats, friendly staff, quick boarding.
Cons: free snacks
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2.3
Pros: Nothing.
Cons: Timeliness. Cleanliness. Service. Food and drinks.
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9.0
Pros: Flight left on time and arrived in Lyon early. Crew was attentive.
Cons: Seat wouldn't go back.
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5.3
Cons: On time
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6.0
Cons: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.
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6.0
Pros: Boarded and left on time
Cons: Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates.
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9.5
Pros: Quick flight and boarding
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10.0
Pros: Flight was excellent crew awesome.
Cons: Nothing
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10.0
Pros: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.
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7.6
Pros: We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers
Cons: Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area
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10.0
Pros: Friendly staff and smooth boarding process.
Cons: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.
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10.0
Pros: Great
Cons: Everything was fine
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10.0
Pros: Great
Cons: Everything is fine
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10.0
Pros: Everything was impeccable
Cons: Nothing except the rude passagers. But that is out of the hands of the airline..
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3.0
Pros: Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing.
Cons: More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair.
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8.8
Pros: Comfortable seat
Cons: Having free snacks
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10.0
Pros: Crew was great and movie selection was good. And the food was also good
Cons: It was all good!
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4.0
Cons: Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.
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6.0
Pros: I got back to London ahead of schedule, which was nice
Cons: The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?
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9.3
Pros: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval
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5.0
Cons: Maybe not BA fault but immigration wait at jfk was 11/2 hours!
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8.0
Cons: No WiFi.
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10.0
Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.
Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments
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8.0
Cons: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle
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7.6
Pros: Very pleasant and helpful crew
Cons: Improved seating comfort, leg barrier or something
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10.0
Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown
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9.0
Pros: Food was extremely good for economy & professional & experienced cabin crew.
Cons: 747 showing its age!
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6.3
Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself
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10.0
Pros: Everything ran on time.
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6.6
Pros: Crew was OK ,seat tight
Cons: More cushion and a little wider seat !
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8.0
Pros: The food was good, the crew was friendly, and the plane was clean.
Cons: flight out of Ghana was delayed by 2 hours.
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5.6
Pros: crew members are polite and clear in instructions
Cons: the check-in time is very long, need to open more counters
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10.0
Pros: Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room.
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8.0
Pros: Nice staff
Cons: Seats are too small, I don't have space for my upper legs.
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5.6
Cons: Seat didn’t recline...
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6.5
Pros: Crew and pilot great.
Cons: Toilet was dirty.
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8.4
Cons: We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie.
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10.0
Pros: I got an aisle seat right near the bulkhead with so much leg room. There were so many free amenities. It was the biggest plane I'd ever seen - very well kept and clean. Crew was nice and quick with service.
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10.0
Pros: Short flight
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9.5
Pros: The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time
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10.0
Cons: A great flight!!
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10.0
Pros: Amy was absolutely amazing! She was attentive, knowledgeable, and friendly! One of the best flight attendants l have ever met.
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9.6
Pros: Everything.
Cons: better assistance for people on wheelchairs in the airport.
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10.0
Pros: great seats, friendly staff, quick boarding
Cons: free snacks
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9.0
Pros: Flight left on time and arrived in Lyon early. Crew was attentive.
Cons: Seat wouldn't go back.
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9.5
Pros: Quick flight and boarding
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10.0
Pros: Flight was excellent crew awesome.
Cons: Nothing
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10.0
Pros: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.
review from -
10.0
Pros: Friendly staff and smooth boarding process.
Cons: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.
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10.0
Pros: Great
Cons: Everything was fine
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10.0
Pros: Great
Cons: Everything is fine
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10.0
Pros: Everything was impeccable
Cons: Nothing except the rude passagers. But that is out of the hands of the airline..
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8.8
Pros: Comfortable seat
Cons: Having free snacks
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10.0
Pros: Crew was great and movie selection was good. And the food was also good
Cons: It was all good!
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9.3
Pros: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval
review from -
10.0
Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.
Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments
review from -
10.0
Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown
review from -
9.0
Pros: Food was extremely good for economy & professional & experienced cabin crew.
Cons: 747 showing its age!
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10.0
Pros: Everything ran on time.
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10.0
Pros: Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room.
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8.0
Pros: Crew very helpful
Cons: Punctuality
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8.0
Pros: The crew were very attentive and there was a large variety of in-flight entertainment.
Cons: I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth.
review from -
7.0
Cons: Food needs a taster to approve it. Not in the laboratory but on the plane
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7.3
Cons: I could not check in online and BA is not available on the kiosk in the airport.
review from -
8.3
Pros: The crew was great and food very good
Cons: The purchase through a third party vendor on Kayak was a disaster. disclosure was not given about class of service purchased and limitations of that class of service. I spent so much on luggage costs and change fees I could have purchased first class. I will never book through Kayak again - will always go straight to the airline for purchase. This was a disaster.
review from -
8.3
Pros: All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with.
Cons: The entertainment wasn’t working initially.
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7.6
Pros: Group boarding
Cons: Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats
review from -
8.0
Pros: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.
Cons: Seats were a a bit cramped. The flight crew seemed overworked.
review from -
8.0
Pros: Good seats, friendly staff, quick boarding.
Cons: free snacks
review from -
7.6
Pros: We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers
Cons: Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area
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8.0
Cons: No WiFi.
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8.0
Cons: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle
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7.6
Pros: Very pleasant and helpful crew
Cons: Improved seating comfort, leg barrier or something
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6.6
Pros: Crew was OK ,seat tight
Cons: More cushion and a little wider seat !
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8.0
Pros: The food was good, the crew was friendly, and the plane was clean.
Cons: flight out of Ghana was delayed by 2 hours.
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8.0
Pros: Nice staff
Cons: Seats are too small, I don't have space for my upper legs.
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8.4
Cons: We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie.
review from
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6.0
Cons: The cabin crew was quite stuck up and unfriendly
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5.6
Pros: Very nice crew
Cons: The boarding process, better seats, outdated entertainment system, & slow Baggage delivery .
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4.0
Cons: Much better
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5.6
Cons: The window seats in these new airplanes are freezing.
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2.0
Cons: People could have helped
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2.0
Cons: Sorry the attitude to help people after a cancelled flight is sucks,
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6.3
Pros: Somewhat
Cons: Food
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3.3
Pros: Nothing
Cons: It
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2.3
Pros: Nothing.
Cons: Timeliness. Cleanliness. Service. Food and drinks.
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5.3
Cons: On time
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6.0
Cons: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.
review from -
6.0
Pros: Boarded and left on time
Cons: Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates.
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3.0
Pros: Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing.
Cons: More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair.
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4.0
Cons: Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.
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6.0
Pros: I got back to London ahead of schedule, which was nice
Cons: The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?
review from -
5.0
Cons: Maybe not BA fault but immigration wait at jfk was 11/2 hours!
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6.3
Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself
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5.6
Pros: crew members are polite and clear in instructions
Cons: the check-in time is very long, need to open more counters
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5.6
Cons: Seat didn’t recline...
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6.5
Pros: Crew and pilot great.
Cons: Toilet was dirty.
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Flight status
British Airways route map
Popular flight routes
Top flight routes
Top airports served by British Airways
- London Heathrow Airport (LHR)
- London Gatwick Airport (LGW)
- Geneva Geneve-Cointrin Airport (GVA)
- Edinburgh Turnhouse Airport (EDI)
- Glasgow Intl Airport (GLA)
- Amsterdam Schiphol Airport (AMS)
- New York John F Kennedy Intl Airport (JFK)
- Barcelona-El Prat Airport (BCN)
- Dublin Airport (DUB)
- Milan Linate Airport (LIN)
- Berlin Tegel Airport (TXL)
- Nice Côte d'Azur Airport (NCE)
- Paris Charles de Gaulle Airport (CDG)
- Aberdeen Dyce Airport (ABZ)
- Rome Fiumicino Airport (FCO)
British Airways contact information
- BA IATA code
- 8000 441 3322 Call
- britishairways.com Visit