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Pros: The crew was ok. They seemed really hectic between Heathrow to Rome.

Cons: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Cons: You could have not cancelled my flight after rebooking a connection

Cons: Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5

Pros: No the crew was average

Cons: Need to improve your seats.

Cons: Offer water or soft drink without buying it.

Cons: Everything

Pros: No

Pros: Separate lines for boarding

Cons: No transfer or ticket agents to be found to change/upgrade flight.

Cons: Late boarding , late to name the gate

Pros: not much

Cons: Equipment change from A350 to very old 777. Long delay.

Cons: Food was awful.

Cons: Could have been on time and better prediction of delay length

Cons: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.

Pros: the crew was courteous and did their best to address problems that were beyond their control. alcoholic beverages are free.

Cons: the light and most of the screen features did not work in our seats. I have encountered this problem before. this is a long and expensive flight for this stuff not to work. the food (special meal, asian vegetarian) was an awful, undistinguishable mush--poor presentation and dubious nutritional value

Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover

Pros: It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money.

Cons: Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA.

Pros: Food

Cons: Organization

Pros: Pilot communication

Cons: Free snacks & drinks

Pros: Not amazing...rather lack of attention.

Cons: It was 20 of us in the cabin. Better attention? More alcohol?

Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener