Find cheap flights on British Airways

My flight was canceled. Rescheduled and canceled several times. It's the second day and I'm still in Accra struggling to be on the plane to London and God knows when I will be in Houston. Moreover, I'm traveling with 2 minors and one is autistic

Flight was changed. No communication from kayak. Had to spend a long time in the phone with American Airlines and ended up traveling for 20 hours when it should have taken 9.

Probably not the airlines fault but covid regulations for boarding and deboarding the plane were completely different. Not sure if covid boarded the plane mid-flight.

Horrible ground staff. Flight delays. Multiple security checkpoints which were utterly pointless. Everyone seemed frustrated and no one seemed to want to help. Half the plane came empty because a lot of people couldn’t make their connecting flight. Thanks to ground crew.

I ordered an online vegan menu and I didn't received it

It was very cold

Kayak screwed me on the checked bags: Gave me two free bags on my outbound flight (thanks?), but zero checked bags on inbound. I tried to correct before flight but they were no help. I had one bag to check each way but it cost me $90. Couldn't check in online in advance due to COVID protocols, then British Airways charged me extra surcharge for buying checked baggage allowance at check in. I tried to talk to Kayak before the trip - Couldn't/wouldn't help. Tried to talk to BA at check in - couldn't/wouldn't help. Clerks are not empowered to help anyone anymore. Its all about what the system lets them do. Computers rule us I guess... WTF people.

Delay in departure,Delay in arrival,no communication with ground people.late gate assignment.This is not BA It is totally lack the quality.

Timing,Organizing,Information,knowledgeable Staff,Engaged Supervisor.

Everything was delayed a bit. Gate announcement delayed. Boarding to buses took so long, due to additional security measures (was it really necessary? We all have passed through security gates).

It hung was good about this company and their customer service.

I was robbed of my flight, I was improperly re routed, I was abandoned at the airport and told there was nothing they could do after being improperly rerouted, except call and file a complaint offered an apology by customer service. I filed a complaint and I have still not heard anything back. I was forced to purchase 3 additional flights and still not even offered a credit for the error of BA and their counter attendant.

Third "virtual" flight on the return journey using cancelled tickets.

Another "virtual" flight on cancelled tickets by Kayak.

My "virtual" flight was okay. In the real world BA cancelled my trip and refunded my $$ through Kayak before I left and I had to rebook a flight on a different airline through Kayak. I was and am surprised that Kayak thinks I am flying on the cancelled tickets that have been refunded. So my ratings of the trip are completely bogus. I would hope that Kayak would corect the flaw in the computer system that thinks cancelled tickets are still "flying".

Useless Got delayed because we were waiting for the cabin crew to arrive to board the plane

Didn't like anything if I'm honest No in flight entertainment No food or drinks Apart from a complementary small bottle of water and cereal bar Seats not very comfy Will stick with Turkish Airlines from now on There a lot better

I transited through LHR on my way to and from Lisbon Portugal (Oct 27 & Nov 6). There were several challenges to add files and complete the Passenger Locator Form at home/hotel and at the airport counters. This presented further challenges to those without smart phones, charged devices or unable to access the internet. This was neither a user-friendly nor an intuitive process. Please consider sharing data with the airline(s) to facilitate this process and further simply the process for those in transit. Check in took almost 1.5 hours and a near-missed flight.

Fully booked so the BA policy of 2 pieces of carry on falls down....

I did not appreciate having to pay $800 for two Premium Economy pre-selected seats. $400 would have been outrageous itself; the additional $400 was an insult representing a non/refundable amount when the exact same flight had to be the-booked due to a system error. It would be refreshing if someone could address this in a response. Elizabeth Jett ejett@mac.com

The airport delayed sending our COVID test results. We were told it would be a 40 min process but it took over an hour. We got the results 5 mins after the gate closed and they refused to help us make our flight. We had to sleep in the airport floor overnight because they said the only thing they could do was put us on the next flight at 9:35am the next morning - they said that the ere was no way to switch us to another flight that night because we booked on kayak and not directly through the airline. The staffs attitudes were cold and unfeeling and a different staff member that was present but not directly trying to help us in any way was openly rude and vindictive.