Daily cleaning, installation of cabin HEPA filters on flights to London Gatwick Airport
The cheapest airline ticket to London from the United Arab Emirates in the last 72 hours was AED 1,006 one-way, and AED 1,708 round-trip on the route from Dubai to London. The most popular route is from Dubai to London and the cheapest ticket found on this route in the last 72 hours was AED 1,708 round-trip.
London Gatwick Airport is 38 kilometres from the centre of London. View on map.
Most visitors from United Arab Emirates will not be allowed to enter London Gatwick Airport. Persons who are vaccinated from US and EU/EFTA (including Andorra, Monaco and Vatican City), except France, can enter England without the obligation to undergo quarantine.
Travelers are required to fill out the Passenger Locator Form 48 hours prior to arrival in the United Kingdom. The QR to be received after submitting the form must be shown at the border.
Details in traveling to United Kingdom can be found here and on this site.Travelers may also review the travel restrictions that apply in Scotland, Wales, and Northern Ireland in case they will travel to the said places.
Read more about travel restrictions for London Gatwick Airport
Visitors from United Arab Emirates will need to quarantine for 10 days upon entering London Gatwick Airport.
Visitors from United Arab Emirates must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to London Gatwick Airport.
Mandatory passenger locator form
Submit the form any time in the 48 hours before arriving in the UK. Show the form when checking in your plane, train or ferry to the UK.
Managed quarantine package for Scotland
All travelers arriving directly to Scotland are required to book their Managed Quarantine Package prior to travel.
COVID-19 testing package
All travelers must book and pay for a COVID-19 Testing Package prior to travel to England and Scotland.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pros: "Food, seat, entertainment"
Cons: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"
Pros: "Crew was OK."
Cons: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Pros: "Departed on time. Courteous staff."
Cons: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Pros: "Crew were friendly"
Cons: "Food could be better and frequent"
Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Pros: "Excellent food, service and comfortable seats."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Cons: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Pros: "The 17hr flight went relatively quickly. Much faster than expected."
Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Cons: "All entertainment units were off."
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Cons: "Same no in flight wifi"
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Cons: "My personal stuff been stolen in airports"
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Pros: "Everything is good thank you so mach !!!!"
Cons: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Pros: "Good entertainment choices"
Cons: "One of the rudest check-in staff I have ever dealt with"
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing . everything was fine."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "view above"
Cons: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Cons: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Cons: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Cons: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Pros: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Cons: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Pros: "Almost nothing"
Pros: "Food and drink options. Courteous."
Cons: "Smells from others"
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Cons: "Mashed connection"
Pros: "Good service and flight."
Cons: "Movies are the same since last six months. Business class place to keep the feet is too narrow when its flat bed. No space."
Pros: "Quality entertainment."
Cons: "Staff did nothing about crying children for the entire flight. Food was awful."
Pros: "I don't like at all"
Cons: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Pros: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Cons: "The food and the Duty Free shopping selection could improve a little bit."
Cons: "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"
Cons: "It was a great experience"
Pros: "It was a great flight thank you kayak thanks ti THY"
Pros: "The flight was excellent. Thank you."
Cons: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Pros: "I am very happy - always good service, timely and pleasant staff."
Pros: "Crew was good"
Cons: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Pros: "The services was excellent."
Cons: "Delay around three quarter an hour."
Pros: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Cons: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pros: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Cons: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Pros: "Comfortable and uneventful flight - just the way it should be!"
Pros: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Pros: "The food was ok."
Cons: "I lost my suitcase or had it stolen!"
Cons: "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
Cons: "As well as being bumped to a flight seven hours later because of a late first leg, encouraged to switch to trade with a heavy guy for a middle seat. 9 hours to NY is a long time to lose the who-gets-an-armrest game on both sides."
Pros: "Great food!"
Cons: "The aircraft looks a little old."
Pros: "You guys are blessed and best of all of time"
Cons: "I didn't hate nothing it was the best"
Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Pros: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Cons: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Pros: "upon checkin I received a seat w extra legroom for both flights"
Pros: "not much"
Cons: "hostesses not so courteous"
Pros: "Ground and air staff"
Cons: "Seats a bit too crowded"
Pros: "Good food, very polite and attentive staff."
Cons: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Cons: "the coach seats are really cramped--especially for a 13-hour trip; need to get rid of the buses that take passengers to/from terminal to airplane--wastes precious time with short connections"
Pros: "Our flight from Zanzibar took off 40 minutes late and we made up no time in the air. We arrived at the Istanbul airport 20 minutes before our next flight was supposed to take off. Of course the gates were nowhere near each other so we ran as fast as we possibly could to catch our next flight. When we finally got to the gate, the employees were so kind to rush us through each step of security and get us to the door and there had to be at least 7 or 8 people who were working and doing whatever they could to get us on that flight. It meant so much! We had been up since 2am to catch our previous flight and just wanted to get home to our families and dogs! We were so grateful they worked so hard to get us on the plane!"
Cons: "Because we were late, we got what I'm guessing were the last two seats on the plane. The window seats in the last two rows. It was EXTREMELY tight back there. I'm just glad we were able to get on the plane but the comfort level was really not great and for a 10 hour flight, that stunk."
Cons: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Cons: "Flight was canceled"
Pros: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Cons: "My TV remote was broken. I could have used next seat but was too lazy."
Pros: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Cons: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Pros: "Food, manner, lounge in Istanbul"
Cons: "slight delay on the outgoing leg"
Pros: "The seat"
Cons: "My light for an attendant was on for 20+ min, unanswered, while they were laughing loud behind thecurtain. 2) they announced that there will be a second round of food toward end of 11+ hrs fliht. It NEVER happened (::"
Pros: "The Welcome from the crew member and Istanbul airport"
Cons: "Food, Drinks and the service from Crew."
Pros: "The food was amazing."
Pros: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Pros: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Cons: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Cons: "Food choices should have been better..."
Cons: "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
Cons: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
Cons: "Flight delayed and lack of communicatiob"
Cons: "Delay in receiving luggage ,"
Pros: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Cons: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Pros: "The flight was good. The boarding was appalling."
Cons: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Cons: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
Pros: "i love the fact that there is a chef on board..and that hey give the electric candke fior dinner. food is excellent. the lounge in instanbul (business) is impressive. the ver best lounge in the world, i would say:)"
Cons: "the ride was very bumpy: lots of turbulence. Of corse it is not the fault of the pilot, although more communications from the crew would be helpful. in general, there is very little communications from pilot/crew to passengers."
Pros: "Departure and arrival were on time. Fairly smooth flight"
Cons: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""
Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"
Pros: "Video was good, seats were good."
Cons: "Man doing the check-in in Madrid (site 909) was very rude and unhelpful."
Pros: "Comfortable and smooth landing of the Captain."
Cons: "Service training for the Crews for being more polite and for having smiling face..., please!!! Everyone was angry for hardworking????"
Cons: "There was no air"
Cons: "The plane was old and had no entertainment, there was a technical problem with the plane that made us late"
Cons: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Pros: "Crew nice"
Cons: "Small and old aircraft, worse food and the entretainment is almost inexistent, you need to use your device to download an app, is ridiculus,"
Pros: "Safe TO and landing."
Cons: "Cramped seat space, warm cabin, must pay for even the first piece of luggage, must pay for any seat selection."
Pros: "They we're on time and orderly boarding."
Cons: "I did not like the fact that you Kayak did not put notes in booking about having to buy a SEAT AND TO PAY FOR HAVING TO PAY FOR CHECKING A BAG. YOU NEED TO TELL PEOPLE UP FRONT WHEN WE BUY A TICKET THAT IS A LOW PRICE ALL THESE EXTRAS HAD TO BE PAID. PLUS THE TICKET COUNTER DOES NOT TAKE PAYMENT FOR BAGS IN MARCO POLO AIRPORT. I HAD TO HO UPSTAIRS TO A SEPARATE COMPANY AND WAIT TO PAY! ON TOP OF THAT. THE AGENTS CHECKING HAD A BAD COMPUTER. 2 AGENTS TO CHECK IN 120 PEOPLE. I KNOW YOU WON'T GIVE THIS INFO OUT SO I WILL NEVER USE YOUR SERVICE AGAIN."
Pros: "Smooth ride"
Pros: "The plane was very empty so i was able to spread"
Cons: "Food was bad for a 9 hr Flight"
Cons: "Uncomfortable chairs. Long lines because I couldnt do online booking"
Pros: "People and new plane"
Cons: "We have to take a bust to catch the plane. It ya to drive for ages! We left about 40mins later than schedulled."
Pros: "esta vez hicieron buen trabajo"
Pros: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
Cons: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
Pros: "I'm a big guy, 6ft 4in, over 300lbs and I had an exceedingly comfortable 6 hour flight. Staff was friendly and just the right amount of interactive."
Cons: "I am a skyteam member and have platinum status with delta and prior to leaving for my trip I had contacted air europa with my skymiles number and was told baggage was included. Upon arrival to airport my status was ignored and I was refused when asked to speak with a manager. I ended up having to pay 60 euros in baggage fees and then was not allowed to board as sky priority despite showing the airline my status."
Pros: "The airplane was clean, and the staff were correct and professional."
Cons: "The seating is very tight. I also didn't appreciate the ongoing videos on the main screens, many of which were distracting in a negative way. Boarding was also a bit chaotic. Rather than call us to the plane by rows, we were asked to form two lines, right at the moment of boarding, and the passengers all had to scramble together and jostle our way through."
Pros: "Food is poor , pasta have not taste n the portion not enoug"
Cons: "Row 35 should not be an option far too tight"
Pros: "Very friendly."
Cons: "Everything was perfect. Can't complain everything was good."
Pros: "Everything worked reliably (with one exception). The flights actually arrived earlier than expected. A plus."
Cons: "The audio in the in-flight entertainment system did not work (at all). A minor annoyance overall, since you usually sleep on overnight flights anyway."
Pros: "Prompt boarding. Clean plane. Attendants worked to accommodate passengers specifically one with a young baby who wanted an extra seat."
Cons: "Too cold and unfriendly services"
Pros: "It was a cheap flight but I didn't feel like I was cattle."
Cons: "The boarding was inefficient. There weren't any zones called or anything."
Pros: "The prive was ok"
Cons: "Late, disorganized boarding, group pf adolesccentes traveling behind me were very rowdy and on an early morning flight they have to be asked by the flight personnel to be respectful to the other passengers"
Cons: "The plane was stroked by a lightning, the flight was awful and the logistics after the incident . Terrible experience"
Cons: "There wasn't any entertainment. But this was a short flight, so was expected."
Pros: "Onboard service was great. A small tram picked me up as I was in a Wheelchair and transported myself and companions to the terminal."
Pros: "The plane and technology were top notch"
Cons: "Food was not worthy for a food bank."
Pros: "departure from JFK to Madrid was on time"
Cons: "Comfort is not equivalent with price. Very tight seats. On the way to Madrid no personal entertainment system. On the way back personal entertainment system was very, very lagi, additionally reset itself during movie fief times, and from where I was seating other people had the same issue. Coordination at airport was also not the best after landing at JFK, because we spend almost 50 minutes in airplane waiting for docking."
Pros: "The flight was ok. The bording gate was very far."
Cons: "The whole flight there were commercials in the personal tvs. Without beening able to stop them."
Cons: "Damaged my bag on departure Waited 2 hours for my checked in bag to come out on arrival"
Pros: "new dreamliner, staff pleasant, wine service very good, seats comfortable, electronics in good order."
Cons: "no accom for business or tsa precheck in security lines, Very limited business lounge, food there was very poor, bathroom facility limited and quite old. the online situation is bad. could not get seats as the website said was within 48 hours of flight, but it was not, calling is not helpful, plus you need to speak spanish."
Cons: "Old plane. Poor entertainment. Average food. Average staff."
Pros: "flight on time"
Pros: "Smooth process and quick check in."
Pros: "No major delays"
Cons: "MAD to BCN leg. Slow boarding..Only one unenthusiastic attendant checking boarding passes. Obviously very tied. On board crew statue like. Little enthusiasm."
Cons: "They are always late, they charge for everything..."
Pros: "Muy buena"
Cons: "Muchas veces las azafatas eran hostil y/o muy serias"
Pros: "On time!"
Cons: "The food is not good. Little space between seats."
Cons: "The long delay."
Pros: "I got there"
Cons: "Be prepared to take a bus to the airplane. No perks of any sort."
Cons: "Paying for my seat I didn't fet"
Pros: "The Flight Attendants were attentive to our needs, friendly"
Cons: "Unfortunately, there just wasn't enough leg room"
Cons: "No food or even soft drink included in price"
Pros: "A nice short flight from Barcelona to Madrid. No complaints."
Cons: "Nothing negative to report."
Pros: "The 787 Dreamliner is an awesome plane; very comfortable and quiet."
Cons: "We were almost two hours late. Calling Air Europa on the phone is a joke."
Pros: "Crew service"
Cons: "seat space, entertaiment, lavatory, food, delay to boarding"
Cons: "Not paying for food"
Cons: "The seats are non-comfortable; no complimentary water;"
Pros: "On time! Even arrived early"
Cons: "Pre-selection of Sears, and I could not add my frequent flyer member"
Pros: "no comments"
Cons: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"
Cons: "They weren’t any chargers there"
Cons: "All baggage cost 60 E at the airport. No food at all"
Pros: "The crew is professional, water was suggested through the night several times with no need to go and ask for it."
Cons: "Extremly crowded plane, no entertainment except one movie on a big screen for all, food is mediocre. It is a cheap option though and I think people know what are they paying for."
Pros: "0 comma by the airline on what to expect and why"
Cons: "Unexpectedly long delay in Kiev for the flight to London. The plane from Kiev was boarded by bus which was both very slow and inconvenient."
Pros: "Great food and service .Very friendly personnel"
Cons: "These guys are the worst. They charge you 10 euros if you don’t do the online check-in (which means you have to stand in two different lines). And they make you weigh your carryon (you’re only allowed 10 kilos). And the aircraft is hot and sweaty. The crew members seemed nice but their food was terrible."
Cons: "No ice for drinks"
Pros: "Easy check in"
Cons: "Paying for my checked bag"
Cons: "There was a very problematic passenger on the flight that caused a delay of almost one hour. The stewardess threatened to kick him out but didn´t, she lost all credibility and he therefor continued to act out not only before the flight but during. We were concerned about our safety this man screaming throughout the flight was a liability. The fact that armed men escorted him off the plan did little to assuage our dissatisfaction with the way the situation was handled."
Pros: "The plane was newer and less beat up looking"
Cons: "There were more delays with this flight as well. I ended up traveling for about 19 hours with all the delays instead of just 11/12 it was exhausting."
Pros: "It's a point A to point B airline. There are no amenities but they do offer accepting 2 checked in bags."
Cons: "Outdated interiors. No space. On a 6hr flight, they offered food and snacks at a price. There was no entertainment. Then, my continuing flight which was 10hrs long, they finally fed us. Offered us food and snacks but still no entertainment. I really didn't like what they had to offer."
Cons: "First, the security took about 15 extra minutes trying to decide if I was the person in the passport and on my work permit. Then they brought in another person who eventually agreed that I was the one. The second was I spoke to one of the crew that I was hungry and I would not mind eating something and she showed me the menu. I told her what I would want and she said I should hold on...Then She served, I waited for about 2 hours only to be told they are out of food!"
Cons: "Impossible to check in at the airport, can only be done online!!! I normally only use my phone for phone calls. Had to go on the web site to check in then get an email sent to me with boarding pass to be able to put my bag on a check in computer!!!all of this while I’m standing at the desk. This is now rediculous way to travel, hope the airline does not go broke with people avoiding travel with this company!"
Pros: "Nothing. You had to purchase soda for$4usd. The bathroom's were old and broken down. There are no TV's per seat just the old ones every 6 seats or so on the ceiling. Where were 3 movies shown in 10.5 hr flight. Horrible food and experience."
Cons: "we got stuck on the plane for an hour and a half due to an issue with a passenger and the entire time the crew would not tell us what was going on. they started getting very irritated with people asking for water-- WATER-- while being stuck in a confined space for so long. the least they could've done was tell us what was going on or give us an ETA of when we'd be taking off. we didn't land until nearly midnight when we should've landed around 10 PM."
Pros: "Everything was ok."
Pros: "Flight was ok"
Cons: "except seats too close together and the food sold wasn't very tasty. Or plentiful. Mostly bread. Be nice if they boards by rows"
Pros: "It was a safe and timely flight. Quick delivery of bag."
Cons: "I was surprised to learn that I had to pay for a bag, as I'd had one free from Rome to Kiev. And it was more than my seat. I had not been given the choice of preparying when I bought my ticket. I understand this is a relatively new policy. I did prepay the bag for my return trip at half the cost I was forced to pay on the first day I flew. It is rather inconvenient to go to another floor to a special desk to pay for this, rather than just at the checkin desk at Borispol. airport."
Pros: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Cons: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."
Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"
Pros: "I didn't get the food as ordered. The worst thing is it was soggy. This probably was the worst flight I ever took in my life."
Cons: "I paid money to you for ticket but Ukraine international airlines did not give me a ticket because you voided the transaction. I NEED MY MONEY BACK!!!!!!!!"
Pros: "Arrived in time to make connecting flight"
Cons: "Tight quarters, only 2 toilets, dirty without any toilet paper, several children seated without an adult behind us, kicking our seats and playing with tray tables"
Cons: "The flight from Kaunas was canceled two months before departure. No messages were sent to me."
Pros: "Nothing really, Luggage arrived to London after 3 days, had no clothes, chronic medication in luggage and had to see a dr to prescribe it for my 14 yr son, I had to spend over 100 pound to get by unlit I received the luggage"
Cons: "Small seats, no meals, no tv, no luggage until after three days Never again"
Pros: "I bought tickets for business class but this is not the business class. The back seat doesn't go completely flat and the foot rest is not completely flat either. But they don't tell you and charge you as for real business-class. The seat is narrow unlike real business class seats. The crew was nice and food good."
Cons: "I bought ticket for business class but this is a regular section of the plane with 3 and 3 seat configurations, but they just didn't sit a person in between two seats. crew was very nice, I was alone in the business class, so they removed separations between seats at night, so I could lay across seats to get some rest at night"
Pros: "The only good is that the business section is empty ( maybe because no one wants to pay and get nothing..)"
Cons: "This are not seats for any business class and for sure not long flights. My husband flew with them last week Tel Aviv to Bangkok and only Today he hits his luggage...unbelievable"
Pros: "The ladys was very good and help in all ways as I fly with Ukrainian airlines alot and I rate them 10 out of 10 siv"
Cons: "All was good as a very good airline to fly with and I will fly with you as much as I can"
Cons: "Old and uncomfortable plain. Chaotic boarding."
Pros: "Staff very helpful and boarding excellent especially as there is advantages of being a Panorama member"
Cons: "Always a lack of space and flight hot"
Cons: "no personal TV's on a 10 hour flight... thats absolutely ridiculous no WIFI on a 10 hour flight... again.. AWFUL! Why would I ever take this airline ever again? Worst 10 hour flight I've ever had. All of the other airlines (your competitors) have everything. You need to up your game"
Pros: "The service and the crew quick attention and response"
Cons: "The boarding process The seats are not comfortable in Business class On Board Boarding announcement toooooo long"
Pros: "The crew on boardis friendly."
Cons: "The people at the check-in counters (KBP) do not know the rules of the airline. They are rude. I have no desire to deal with someone who acts like I owe them money! The plane temperature got unbearably hot. I do not recommend UIA."
Cons: "Plane delayed. Missed my connecting flight because of this. Staff rude and unhelpful. No entertainment. Had to pay for food which was overpriced and poor."
Cons: "Confiscated my duty free alcohol. Refused to let me take my shoes on board because they had zips on them. I then had to call my lift to come back for my shoes. Plane squashy. Just an awful airline. Never again."
Pros: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Cons: "Small, uncomfortable seats and poor customer service with this Airline overall."
Cons: "They have lost my baggage"
Pros: "Roomy seats. Flight attendants were very friendly and constantly checking on us. Food was good. In flight entertainment was also good."
Pros: "On time"
Cons: "Charged for checked bag"
Cons: "That you can only take 1 luggage when i fly with you guys all the time they made me pay an extra $110 for 1 little stupid luggage and didn't respect me at all gave me the worst seat possible didn't want to help me. Im a good customer by you guys you dont want to loose that."
Pros: "Stewardess were polite and kind"
Cons: "Cabin far too hot. Plane was old and showing its age."
Cons: "This airline is a SHAM!!!"
Cons: "NEVER HAPPENED. READ ABOVE."
Cons: "First flight delayed for 5 hours with nothing to eat following waiting 2 hours just to get boarding pass and drop luggage.not organized. The 2nd leg of my trip was a BUS!!!! Instead of a 1 hour flight I rode on a horrible bus for 7 hours. My kidney was very sore. I received no refund for anything. Neither Ukraine Airlines nor Kayak took any responsibility."
Airlines flying to London Gatwick Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to London Gatwick Airport
Masks required on board, masks provided on flights to London Gatwick Airport
Social distancing seating
Middle seats unavailable to book on flights to London Gatwick Airport
Testing for antibodies, testing for symptoms for flights to London Gatwick Airport
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