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Cons: The airline should upgrade the entertainment system. Besides that it’s good.

Pros: Awesome flight, professional pilots indeed

Cons: More leg room please

Cons: 90 min check in is hardly acceptable and indeed nerve recking

Cons: Bad quality meal, worn out plane, entertainment system is broken and the crew just reset it once and didn't help and they didn't do anything about it. The movies are ridiculously old. Asked for exit seat and they said for that I have to pay $80 more. I asked for water, they said they will bring it andbthey never did.

Pros: The crew were friendly and responsive

Cons: N/A

Pros: Food, entertainment system were very good

Pros: Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time.

Pros: Very comfortable seats & clean

Cons: Not applicable.

Pros: Short flight

Cons: Quick orocedure

Cons: The delaying of the flight for almost an hour with no obvious reason !! Not respecting other people’s schedules and no compensation whatsoever... very poor management...

Cons: Food

Pros: They were timely.

Cons: Poor entertainment, small seats, not enough food or drinks.

Pros: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget

Cons: No airline has ever treated me this poorly. I hope this never happens ever again to anyone

Pros: I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable.

Cons: Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible.

Cons: Need more leg room even for regular economy seating

Pros: Well, it got me from Point A to Point B I guess

Cons: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts

Pros: I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset.

Cons: The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!

Cons: It was delayed by 4 hours

Pros: good onboard service

Cons: the business class wasnt really so good to my expectation.

Cons: Alitalia is the worst airline company

Pros: Priority Boarding for business class. The cabin crew were attentive, cheerful, caring. It's a short regional flight so the older, regional configuration of the seats is appropriate if not a little shabby. Offer of juices, Arabic coffee and dates before take off is very welcoming as is a choice of hot or cold towels. Flight was on time for take-off and landing.

Cons: No inflight entertainment or, if there is, there are no headsets.

Pros: The entertainment kept the kids happy

Cons: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm Our luggage came out damaged and the airline would accept no liability

Pros: Nothing

Cons: To begin with they checked our boarding pass a minimum of 7 times, it makes one feel like they are in the wrong place. Secondly the seats offer leg room as an LCC, but charging non LCC money for them. Overall poor airline, staff wasn’t kind at all.

Pros: Entertainment

Cons: Lost my checkedin baggage. Missed my connection flight from Muscat due to delay in arrival from Istanbul

Pros: the food was delicious and the flight was smooth, the crew was friendly

Cons: navigation for the tv was extremely difficult.

Cons: There are no screens and the entertainment app needs a lot of work, it’s not smooth. Add screens or make a better app. also improve the movie selection available.

Pros: the food was delicious and the flight was smooth, the crew was friendly

Cons: navigation for the tv was extremely difficult. They also took a long time to pick up al the food trays on this flight

Cons: Flight was delayed and the airline lost my bag

Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.

Pros: Entertainment options.

Cons: Service was poor, seat did not recline, and the food was terrible.

Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Cons: There were several flight delays and gates were changes a few times.

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Pros: New 787 seats were extremely comfortable for short-haul, regional. 2-2-2 may not suit some people for long haul. Good selection of in-flight entertainment. Nice sincere service.

Cons: Boarding was unpleasant. Buses to aircraft: had to wait approx 10 mins in the bus on the tarmac whilst the previous two buses unloaded. Then the actual staircase / boarding process took nearly 10 minutes... queueing in 41 degree heat. Muscat is a very new airport and many gates with airbridges were not being used. As the home airport of the national carrier I wouldn't expect tarmac boarding.

Pros: The company of the 7 year old girl in the seat in front.

Cons: The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm.

Pros: Price was really good

Cons: Flight was late then I missed the my next flight and there was not any other flight till morning and I have to stay at hotel was Oman arrange it but it was to much Hassal I faced and the people who was there to pick me from air port

Cons: No separate boarding line for business class passengers; Staff was clueless in muscat airport and theee was no priority boarding for business class passengers

Pros: good landing on windy day

Pros: the food was delicious and the flight was smooth, the crew was friendly

Cons: navigation for the tv was extremely difficult.

Pros: Everything

Cons: Nothing

Cons: Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!

Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Cons: There were several flight delays and gates were changes a few times.

Cons: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.

Pros: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.

Cons: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.

Cons: lost baggage

Cons: Bags took one hour and a half to claim them

Pros: Check in was smooth

Cons: My profile clearly states vegetarian and I didn’t get it again Food is horrible No in flight entertainment The lady next to me got her meal 20 minutes late Passengers out of control during taxi to gate and crew does nothing

Pros: The in-flight service was great. The flight crew was polite and courteous. Overall, the flight duration from Jeddah to NYC was bearable.

Pros: Crew responsiveness

Cons: Bag drop off took alot of time & surprisingly the line in sky priority was much slower than the regular check-in line. Delay by 30 mins in departure even though i boarded 30mins before scheduled departure time

Pros: Priority Boarding for business class. The cabin crew were attentive, cheerful, caring. It's a short regional flight so the older, regional configuration of the seats is appropriate if not a little shabby. Offer of juices, Arabic coffee and dates before take off is very welcoming as is a choice of hot or cold towels. Flight was on time for take-off and landing.

Cons: No inflight entertainment or, if there is, there are no headsets.

Pros: The entertainment kept the kids happy

Cons: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm Our luggage came out damaged and the airline would accept no liability

Pros: Nothing as such

Cons: Air condition was very low

Cons: No separate boarding line for business class passengers; Staff was clueless in muscat airport and theee was no priority boarding for business class passengers

Pros: Everything

Cons: Nothing

Pros: good landing on windy day

Cons: Flight was delayed and the airline lost my bag

Cons: There are no screens and the entertainment app needs a lot of work, it’s not smooth. Add screens or make a better app. also improve the movie selection available.