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Space was good. Food was good. No good movies or not much of choice

Flight cancelled last minute and canceled again.No more Philippines Airlines for me.

Leave on time, better meals and enough inventory so it never ran out.

A lot checking luggage and treating customers before boarding

I will post a cautionary tale on Facebook today, and hashtag them galore so all possible channels will reach them, about how PAL upper management has lost it to promise their passengers, and specially with business class passengers, to provide them with uncompromised service and amenities. Half of the accommodations that are basic in a flight was non existent. This flight, PR 112 , had parked a plane on the runway to receive passengers that did not have the amenity to access the seat monitors, their reason being they were being upgraded "to serve the passenger better". To compromise, they provided teeny weenie ipads to those who asked after the first meal (It should have been on each passenger's seats before they even boarded, they know the monitors are not working, why do i even have to wait or ask as a business class passenger?), and the ipads were a space waster, they were cumbersome to handle, and the headphones were so old when one moves a little the sound disappears. Also, they had much less selections on their movies and everything else. The flight was also allowed to take off , and this is a 12 hour flight, with the lavatory sinks NOT AVAILABLE FOR USE. again, the reason was it was being updated "to serve you better". But for me, what really sucks is that I find out my seat DID NOT WORK. THIS IS UNACCEPTABLE. I confronted the crew and fortunately, they were super nice, and I feel bad for them they have to compromise their commitment to service and had to face these conditions. The purser offered me a 25000 additional mileage but I refused. That offer is ridiculous. I wasn't able to sleep well because the seat was just beyond inferior , I can't even clean myself with running water, and i even forgot to mention, they asked your preference of your entree, but it was ALWAYS the second choice I got. Theoretically, if a business class passenger asks for everything in the menu, they should never run out of anything for any reasonable circumstance and give them the whole menu as they wished. People pay for business class for a reason, for good flattening seats to be comfortable in a long flight, to have fully working lavatories and monitors, and to have unlimited access to food. PAL PR 112 FAILS MISERABLY in all things i have mentioned. I will shortly contact them to give me a full refund. I don't need Mabuhay miles, because this is the last time I am flying with PAL. It's a pity that they are the flagship airline and most embarrassing that they should be.

Too bad, made me feel so tired, my luggage lost 1 case, I don’t know can I get it back or no

Delay many times, first time with Philipine Airlines, my experience is too bad. Delay every single flight, total my trip delayed 14 hours, 1 stop turn to 2 stops, my luggage lost, I have 2 cases, until today still lost 1. . Super terrible, I’m really scared

I like the convenience of business class. I was disappointed and so tired waiting for the flight to take oof. The flight was changed twice and the flight was delayed four hours after it was changed from 9:00 P.M. to 11:30 P.M. It was the worst I experience with PAL ever.

Crew were very nice and helpful.We paid extra for a broken seat that you can’t recline and the theres only 2 bathroom working for the lavatory.

Flight delayed going back.Kept changing flight sched.needs be consistent on flight schedule.

👍🏽Comfort 👎🏽 Broken remote and monitor

The food was fantastic. The entertainment system is malfunctioning.

I got to my destination safe and sound. But my wallet was thoroughly damaged.

Travelling in transit to USA or Australia .You have to reclaim your luggage at Gate 4 in secure area.atbzTerminal 2 in Manila .Claim your bags and open them so a gun shot residue test. Close all cases and return to Phillipines Airline staff. I had the misfortune to go to Mabuhay Business Class on my journey to US A it's a disaster full of passengers so small 2 main rooms tiny.Food provided was terrible 3 empty trays ,had to eat a cheese and tomato sandwich only thing left. Drinks were cold and alcohol served at a bar which was staffed by Phillipine staff. Toilets were not clean.All departure areas in Terminal 2 are a bun fight. Staff are not consistent with carry on luggage.A guy in economy came on board with 5 large carry on items.Many paxs had 2-3 carry on bags.No room in overhead lockers , the time it takes pax to get these bags into overhead lockers holds up boarding .Further xray of carry on luggage is at entrance to Departure area.Very little space to sit on outside dept gate,Terminal 2 at Manila airport should be avoided at all cost.Staff on aircraft were pleasant.

I love Philippine Airlines but I hate Kayak ieagle agency. I’m unable to rebook a flight. Very inconvenient, will not purchase again with Kayak.