Traveller reviews
Overall rating
6.8
Good
Based on 806 reviews
Boarding
6.7
Comfort
6.8
Crew
7.7
Entertainment
6.6
Food
6.5
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Philippine Airlines information
| IATA code | PR |
|---|---|
| Routes | 102 |
| Top route | Bangkok Suvarnabhumi to Manila Ninoy Aquino Intl |
| Airports served | 47 |
| Top airport | Manila Ninoy Aquino Intl |
Philippine Airlines traveller reviews
Pros
"Good flight on time."
(in 11 reviews)
"Crew was very good."
(in 218 reviews)
""Nice crew, direct flight to LAX""
(in 139 reviews)
Cons
"Business class seats are old."
(in 18 reviews)
"Departure was over one hour late."
(in 9 reviews)
"Movie selection was ok."
(in 13 reviews)
Recent reviews
Traveller rating
162
48
27
70
1
Find reviews that mention:
direct flight
crew was great
flight attendants
flight was delayed
food was good
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10.0
Excellent customer service. Everyone was very polite and helpful.
Reviewed Sep 2023review from
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10.0
Upgraded to a business class by an auction and it was the cheapest bid.
Reviewed Sep 2023review from
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8.0
I didn’t get enough water. Couldn’t ask because there’s no attendant checking on us from time to time.
Reviewed Aug 2023review from
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10.0
The food
Reviewed Jul 2023review from
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10.0
Crews are is very approachable and kind.
Reviewed Jul 2023review from
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4.0
Flight was over one hour late leaving.
Reviewed Jun 2023review from
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2.0
Lavatory upgrade
Reviewed Jun 2023review from
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10.0
better taste of food. more entertainment shows.
Reviewed Jun 2023review from
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2.0
Our flights were delayed multiple times and we had less than an hour connection time before our flight took off. Arrived late with only 25 minutes before next flight but no ground crew helped us to get to our next gate even though our flight crew assured us we would get some help. Transitioned to another flight in MNL terminal 1 but got stuck at security so then had to run to make connection. To top it off our luggage didnt make it either. Paid for biz class seats but did not receive biz class experience. The flight crew, food and entertainment were all excellent. We just wish we didnt feel so stressed about connection and not having luggage until the next day.
Reviewed Jun 2023review from
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2.0
We were told at check in that my wife and I will be sitting together. We were not. Our mistake was we did not check our seat assignments on the boarding pass until we got on board. At that time there was no solution because the flight was fully booked.
Reviewed Mar 2023review from
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10.0
Everything
Reviewed Mar 2023review from
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2.0
I liked it being a direct flight…improve on food presentation,taste and how they serve their clients.airfare is expensive-clients deserves good service…the crew particulary on this flight is too noisy-the crew talks a lot. With me drifting on and off to sleep thinking it was my fellow passengers making “talk noises”. But when I decided to checks who were making this noises it was the flight crew chit chatting behind the curtain. And I am flying business class-flying out of manila at 10 pm. I need peace and quiet,and I did not get it .
Reviewed Mar 2023review from
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10.0
Everything fantastic thanks so much
Reviewed Mar 2023review from
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8.0
The check in they do so much checking our luggage’s. You can hear the tapping while you are in line it sort of annoying. Anyway, the rest was great.
Reviewed Mar 2023review from
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8.0
The aircraft from Dubai to Manila doesnt entertainment facilities. However, the flight Manila to Dubai was great and the aircraft is big with entertainment facilities, ans great food.
Reviewed Mar 2023review from
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10.0
All Excellent!!
Reviewed Mar 2022review from
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10.0
.
Reviewed Mar 2022review from
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10.0
.
Reviewed Mar 2022review from
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6.0
When on flight the crew was great. The checkin was also great. What Philippine Airlines need to improve is the boarding process and being on time it is bad when the times I have flown with them they are always late which costs me more do to additional parking fees missed connections.
Reviewed Feb 2022review from
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6.0
iwas thirsty the whole night, no one approach me to ask if I needed a drink!
Reviewed Feb 2022review from
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8.0
Everything was ok except that one of my checked in baggage which was new lost 2 of its wheels and so I filed a complaint and hope they would give comoensation. otherwise, everything was good!
Reviewed Nov 2021review from
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10.0
Assistance to getting into gate and my flight since it’s my first time flying.
Reviewed Nov 2021review from
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10.0
Excelling flight, excellent landing. Good foods. My only complain that I paid for my seat and my seat was beside the restroom. Flight attendant are friendly.
Reviewed Sep 2021review from
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1.9
This trip was canceled by the airline and we have never been repaid or rescheduled despite many inquiries.
Reviewed Sep 2021review from
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10.0
Pros: Everything except food
Cons: More food choices like Non-Red Meat itemsReviewed Feb 2021review from
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10.0
Cons: Good choices like non- Red Meat
Reviewed Feb 2021review from
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10.0
Pros: Crew was extremely nice and helpful
Cons: Ancient 777 seatingReviewed Dec 2021review from
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10.0
Pros: Ahead of departure time
Cons: Snacks and should have inflightReviewed Dec 2020review from
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10.0
Cons: Food
Reviewed Dec 2020review from
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10.0
Pros: The entire experience went perfectly. Everything was prompt, smooth, and on time.
Cons: Nothing. A prepared traveler, is a good traveler. These are different times. Understand there are limitations for everyone. Focus on the basics. Do your homework. Read the airlines’ travel updates. Bring minimal gear. Be EARLY. And lastly, be grateful for getting a flight at a great price. If the flight went smoothly, don’t complain and moan about the little stuff that has nothing to do with getting from point A to point B. It’s a struggle for all of us. Please understand that.Reviewed Nov 2020review from
Philippine Airlines FAQs
What is Philippine Airlines' carry-on size allowance?
On board Philippine Airlines flights, cabin baggage should not exceed 115cm. If your hand luggage is bigger, the Philippine Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Philippine Airlines fly to?
Philippine Airlines offers direct flights to 46 cities in 21 different countries. Manila, Bangkok, and Hong Kong are the most popular cities covered by Philippine Airlines.
What is Philippine Airlines’ primary hub?
Philippine Airlines concentrates most of its flight operations in Manila.
How does KAYAK find such low prices on Philippine Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Philippine Airlines.
Flight status
Philippine Airlines route map
Top flight routes
Top airports served by Philippine Airlines
- Manila Ninoy Aquino Intl Airport (MNL)
- Hong Kong Intl Airport (HKG)
- Cebu City Mactan Intl Airport (CEB)
- Incheon Intl Airport (ICN)
- Singapore Changi Airport (SIN)
- Bangkok Suvarnabhumi Airport (BKK)
- Los Angeles Airport (LAX)
- Tokyo Narita Airport (NRT)
- Osaka Kansai Intl Airport (KIX)
- Tokyo Haneda Airport (HND)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Vancouver Intl Airport (YVR)
- San Francisco Airport (SFO)
- Kuala Lumpur Intl Airport (KUL)
- Nagoya Chubu Centrair Intl Airport (NGO)
Philippine Airlines contact information
- PR IATA code
- +632 855-8888 Call
- philippineairlines.com Visit
Overview of Philippine Airlines
Operating out of a primary hub in Manila, Philippine Airlines is the official flag carrier of the Philippines and flies to more than 20 countries. Additional hubs are located in Angeles, Cebu and Davao. It has a focus on the Southeast Asia region, offering services to Cambodia, Thailand, Vietnam, Indonesia, Brunei and Singapore, among others. Transcontinental flights are also in operation, with routes to North America, Oceania and Europe.
PAL Express functions as a domestic subsidiary of the carrier, with flights to more than 20 cities across the Philippines. Philippine Airlines also has codeshare agreements with several major global providers, including WestJet, Turkish Airlines, China Airlines and Cathay Pacific.
Customers can choose between Economy and Business Class when flying with Philippine Airlines. A personal USB port allows Business Class passengers to sync to their touch-screen TV, where they can listen to their own music, view photos and read PDF documents. Individual lamp lights are positioned next to the reclining seats, which have an adjustable gooseneck shaft to provide the perfect lighting.
Both Airbus and Boeing aircraft make up the company’s fleet. The Airbus A321 family of planes are the most commonly flown for short distance flights within Asia, capitalizing on their fantastic fuel economy. If you are undertaking a transcontinental flight from North America our Europe, it is likely you will travel on one of their Airbus A350 or Boeing 777 aircraft. Check to see if you are flying in their LoveBus, a specially decorated A350 that was made to celebrate 40 years of partnership with Airbus. It has a red kiss mark near the nose of the plane.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.