Recent reviews
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10.0
Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad They liked everything, they gave a high rating.. perfect 10
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10.0
Good Good
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6.6
Business class comfortable with friendly staff Food was not good. Had to wait for 20 wheelchairs to go ahead of me when boarding. Not all those people were disabled but they ask you if you need a wheelchair and people just say yes so they can board first. It's a blatant abuse of the system.
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6.0
Kayak sent me an email with wrong Terminal. It said in Terminal B. But there's no Terminal B. They are Terminal 1, 2, 3. So my pick up by my relatives was delayed by 1.5 hours looking for the terminal in the email. I had a headache due to hunger and stress .
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2.6
The flight crew definitely took good care of us 1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:
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6.3
The crew was particularly proficient in their service during flight. Very uncomfortable, the seat I was on would not recline made my trip very unpleasant.
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8.0
Comfortable seat. Dessert
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2.0
Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it.
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6.3
the seats were comfortable and the staff was very nice i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla.
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8.0
I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers. There was nothing I didn't like.
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10.0
Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad They liked everything, they gave a high rating.. perfect 10
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10.0
Good Good
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8.0
Comfortable seat. Dessert
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8.0
I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers. There was nothing I didn't like.
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6.0
Kayak sent me an email with wrong Terminal. It said in Terminal B. But there's no Terminal B. They are Terminal 1, 2, 3. So my pick up by my relatives was delayed by 1.5 hours looking for the terminal in the email. I had a headache due to hunger and stress .
review from
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2.6
The flight crew definitely took good care of us 1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:
review from
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6.3
The crew was particularly proficient in their service during flight. Very uncomfortable, the seat I was on would not recline made my trip very unpleasant.
review from
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2.0
Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it.
review from
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6.3
the seats were comfortable and the staff was very nice i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla.
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