Toronto Car Hire

Cons: Got the SUV with almost no gas on the tank. Was told about it though and told that I could return it empty. But returning empty requires calculation. Not good service to say to a client - "you have to either wait 20 minutes or get it empty".

Cons: Drop off location on sunday are working short hours

Cons: nothing

Cons: - The gas/km wasn't great. Less about enterprise and more about the car itself.

Cons: Didn't like the fact that I had to rent so far from the airport to get the best deal.

Cons: Amazing customer service No hidden fees surprises Nice cars

Cons: Downtown return is a little tricky especiallly during the peak hours. Overall experience is not bad.

Cons: didnt find

Cons: Hertz' s counter didn't know the details I made at Kayak. Despite I showed the booking details, the guy at the counter didn't care and kept telling me I didn't have any insurance which I actually had Zurich covered which I booked thru kayak. I think kayak needs to communicates with its vendors and synchronized

Cons: Price that was advertised was much lower than real cost

Cons: on line it said it would cost $75 but when i got there it was $290. that made me SO MAD!!!!

Cons: Toyota Corola, bland very base model

Cons: No USB port in vehicle

Cons: The ONLY downside is the location; 5th floor of a parking garage with quite a corkscrew to get up.

Cons: Car had some crumbs left around Car was also loud, maybe normal for VW

Cons: I would like to be able to pay toll fees myself online. Not need to go through dollar.

Cons: Taxes and fees were on top of the advertised rate. I was charged for an extra hour as return was a couple of minutes late, but at least it was only an extra couple of dollars and not a full day.

Cons: We were charged an additional $40 after I let the agent know that our flight out had changed and we would need the car for 2 additional hours. The Rav4 that we got was pretty dirty when we got it. We fould garbage tucked inbetewwn the seats and in the armrest.

Cons: It was way too complicated to book through you. I ended up booking directly with Budget and had a very good experience.

Cons: nothing

Cons: Pick up location was a bit difficult to find and not very well marked.

Cons: The customer service agent was not very nice or helpful at Budget. We asked him to put a secondary driver to the account, which he did initially. However, halfway through I asked him if there was a charge associated with this. Once we figured out there was, we asked if we could switch the drivers and eliminate the second. He was clearly unhappy with our ask responding with "Well...I already did it..." The silence that followed after that indicated he wasn't willing to change the drivers so we just left it as is. Additionally, we asked what the fee was for after-hour return. He said that we would be charged another day but when we asked how much that would be, he never answered. The car and other staff was fine, but his attitude really did put a damper at the start of the trip.

Cons: They ran out of cars and we had to wait over 1 hour to pick up a car at the site.

Cons: Hard to find the pick up and drop off locations. Better so age?

Cons: They pressured us to pay more for a car than what was reserved and what the on line price was

Cons: Didn't directly interact with the staff there since they were closed but it's unacceptable that budget doesn't even know which locations have after hours dropoff capability.

Cons: Nothing

Cons: Vehicle was out when I arrived, two hours after my pick up time! They gave it to someone else and I had to wait over 30 minutes. Car had clearly been smoked in regularly, and I couldn't see through the film inside the windscreen driving into the sun. Very dangerous!!

Cons: Rented a Chevrolet Impala online on 17 May for a ride on June 18 for USD 57.64. Ended up paying USD 84.16 for a Nissan Altima, with the minimum insurance option and all other relevant Canadian taxes and fees. The Car Rentals page that Kayak directed me to, never gave the full picture of my options. One should be made full aeare of his optios before engaging in a contract. Just showing the tip of the iceberg and misleading customers is simply not fair...

Cons: smaller car that i've paid dirty no clear info for the dropoff

Cons: Employee angry and disgruntled at pick up Car STUNK like cigarettes Was charged FOR TWO DAYS BECAUSE I WAS LATE BECAUSE OF TWO ACCIDENTS!!!!

Cons: Could not process me at drop off...had to go back to the counter to be checked out-unfortunately there was a massive line at the airport counter which was time consuming.

Cons: Tire had a nail, leak and took additional 30 minutes to fix. No pickup service from airport, additional $20 taxi cost Office opens @9a on sunday which is not consumer friendly

Cons: Had paid for/ reserved SUV to seat 7 adults with 5 bags; cud fit in 5 with 5 bags only. Was a big inconvenience, they had only 1 SUV ready for pickup, so didn't have an option :(

Cons: I specifically searched for a car that I could rent at YYZ (ie: the airport!). I chose the Avis car, but when I showed up at the airport, they told me the reservation didn't exist (and then when they eventually found it, it was for a location in downtown Toronto). The airport location didn't have any cars, so I had to go to another car rental agency.

Cons: The only thing was that the office was hard to find. Maybe better signage or more thorough directions on Kayak's website?

Cons: why do you ask me, they were just perfect!

Cons: Since there were no US vehicles, I drove a Nissan Sentra with Ontario plates. You need to be aware that Canadian cars don't use the imperial system, everything is in metrics. So when Google says 'drive for 14 miles', you do have to make some calculations.

Cons: Upon arrival the ACE office was unable to locate my reservation. After being transferred around with different representatives, they finally said my car reservation was CANCELLED. I ended up having to pay a lot more with another rent a card. I want compensation for this (for the extra money I spent and the time I wasted). As someone who booked many trips with KAYAK, what can you do to help me out? Thank you, Evan

Cons: I made a repaid reservation online through Discount Car. However, they didn't have the model I reserved when I showed up. I was offered a cheaper model, but the customer service said they would get back to me in two or three days later about POTENTIALLY refunding part of my rental fee if I were to choose the cheaper model...

Cons: Everything car was dirty service was poor!

Cons: Can't blame Payless themselves for this, but apparently you unfortunately need a credit card to rent any car here. I don't like credit and try to avoid that. It was very annoying having gone all the way to that hotel only to find we couldn't even rent, but as I said, this can't be blamed on the staff themselves as that's just policy.

Cons: I honestly have no compliants.

Cons: Bad customer service with staff continually talking amomgst themselves whilst serving you. Lack of car options with almost all cars being unavailable despite my reservation.

Cons: hidden charges that accounted for almost 50% of the rental... and then a "too bad sucker" attitude when questioned pretty lousy experience--but a clean, functional, good car

Cons: We actually cancelled the reservation and did not use Thrifty as we actually wanted to pick up the car at the airport or else get a Thrifty shuttle to pick us up at the airport and bring us to the office on Steeles Avenue.

Cons: I asked to pick up the car at the airport and the agency claimed that the pick up should be in the city otherwise the price will be increased! In addition the original price was not including insurance which cost me eventually around 500 CAD! So instead Of 780USD I Was charged 1800CAD! Read between the lines and verify everything 10 times before you book your car!