Recent reviews
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- Negative
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6.4
Cons: Really bad phone customer service. based on the USA and not much local knowledge or information. Local office doesn't answer the phone if you need support
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4.8
Cons: When we came to pick up the car on thanksgiving, we were shocked to find out that there were no cars available, with 9 other groups ahead of us waiting for a car even though they also had a reservation. We were then told it could be hours before we got one. We had to drive all the way to collingwood for a family dinner and we almost missed it due to this inconvenience. It was nice that two free days were offered once we called and spoke with a manager. But after this experience, we are worried that this may happen again and do not want to have this happen again. We also never received an email confirming the free days that we were promised.
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2.0
Worst Experience
Pros: Nothing. Poor service.
Cons: I booked the 7 passengers van for one week. Pick Up location: Willington Downtown. I called them 4 hours before pick up time. To my surprise, I was told that van is not available- we are sorry. I urged that we have one week vacation plan and I have guests from USA but no help. The only thing the cust. Rep. was repeating "we are sorry". I went to airport with the hope that someone will offer a solution. Again the agent refused to give a van initially citing that pick up location on your reservation is downtown. I had to fight to convince why I need the van. Finally I got the van but I had tonpay $250 more. - Why they did not call me in advance to inform us that van is not available? - Why did they charge $250 more? - Why the manager in downtown did not offer alternate solution? Worst experience with Alamo.
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9.6
Pros: The gentlemen were most kind and incredibly helpful.
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9.6
Easy pickup easy droppoff.
Pros: Quick and easy. No line, car was ready. Convient way to drop off after working hours.
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8.0
Stressful after-hours drop off - poor signage in underground garage
Cons: My pick up location in Montreal was unable to give me specific information about the Toronto after hours drop off, but said it would be straightforward. That was not my experience. The drop off at 200 Wellington West was poorly marked. The signage disappeared suddenly and I had a lot of difficulty figuring out where to leave the car. I kept circling the garage in my car but was unable to find anything. Finally, I parked and walked around all of P2 to find the spot. As a single woman by myself, walking around P2 at night felt very unsafe. When I found the spot for Alamo renters, I was then confused about the key drop off. The only key drop off box in the area was labelled National and Alamo was not mentioned. Again, I walked around the underground garage to find it. I finally figured out that I was meant to leave the key for my Alamo rental in the National drop off box. I recommend that the signage for after hours drop offs be improved.
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2.0
Cancelled my booking, gave me lower class car at the higher rate
Pros: Best part was when it ended.
Cons: The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.
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10.0
Pros: Services by Alamo personnel
Cons: Service & low processing fee for tolls
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8.0
Friendly Personnel
Pros: Clear explanation
Cons: Cheap tollways processing fee
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6.0
Cons: when I asked the counter staff on arrival in Toronto about a return drop off down town rather than at the airport (as my travel plans had changed at the last minute) I was told it would be a $200 added cost so had to drive to the airport & take UP & TTC & GO train i.e. adding a couple of hours & $ to my trip I told my travel agent, who contacted Alamo & told me there was in fact NO drop off cost for a return downtown Toronto rather than the airport re the counter staff I'd say train them better, give them resources to look up answers or suggest they find other jobs ...
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10.0
Excellent
Pros: We got a free upgrade from an SUV to a Dodge Challenger. Car was clean, the process was fast. Would definitely rent again from them.
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9.6
Pros: Again, employees were very helpful.
Cons: Drop off location not well marked so that it was difficult to find, even with exact directions.
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9.6
Pros: The gentlemen were most kind and incredibly helpful.
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9.6
Easy pickup easy droppoff.
Pros: Quick and easy. No line, car was ready. Convient way to drop off after working hours.
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10.0
Pros: Services by Alamo personnel
Cons: Service & low processing fee for tolls
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10.0
Excellent
Pros: We got a free upgrade from an SUV to a Dodge Challenger. Car was clean, the process was fast. Would definitely rent again from them.
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9.6
Pros: Again, employees were very helpful.
Cons: Drop off location not well marked so that it was difficult to find, even with exact directions.
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8.0
Stressful after-hours drop off - poor signage in underground garage
Cons: My pick up location in Montreal was unable to give me specific information about the Toronto after hours drop off, but said it would be straightforward. That was not my experience. The drop off at 200 Wellington West was poorly marked. The signage disappeared suddenly and I had a lot of difficulty figuring out where to leave the car. I kept circling the garage in my car but was unable to find anything. Finally, I parked and walked around all of P2 to find the spot. As a single woman by myself, walking around P2 at night felt very unsafe. When I found the spot for Alamo renters, I was then confused about the key drop off. The only key drop off box in the area was labelled National and Alamo was not mentioned. Again, I walked around the underground garage to find it. I finally figured out that I was meant to leave the key for my Alamo rental in the National drop off box. I recommend that the signage for after hours drop offs be improved.
review from
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8.0
Friendly Personnel
Pros: Clear explanation
Cons: Cheap tollways processing fee
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6.4
Cons: Really bad phone customer service. based on the USA and not much local knowledge or information. Local office doesn't answer the phone if you need support
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4.8
Cons: When we came to pick up the car on thanksgiving, we were shocked to find out that there were no cars available, with 9 other groups ahead of us waiting for a car even though they also had a reservation. We were then told it could be hours before we got one. We had to drive all the way to collingwood for a family dinner and we almost missed it due to this inconvenience. It was nice that two free days were offered once we called and spoke with a manager. But after this experience, we are worried that this may happen again and do not want to have this happen again. We also never received an email confirming the free days that we were promised.
review from
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2.0
Worst Experience
Pros: Nothing. Poor service.
Cons: I booked the 7 passengers van for one week. Pick Up location: Willington Downtown. I called them 4 hours before pick up time. To my surprise, I was told that van is not available- we are sorry. I urged that we have one week vacation plan and I have guests from USA but no help. The only thing the cust. Rep. was repeating "we are sorry". I went to airport with the hope that someone will offer a solution. Again the agent refused to give a van initially citing that pick up location on your reservation is downtown. I had to fight to convince why I need the van. Finally I got the van but I had tonpay $250 more. - Why they did not call me in advance to inform us that van is not available? - Why did they charge $250 more? - Why the manager in downtown did not offer alternate solution? Worst experience with Alamo.
review from
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2.0
Cancelled my booking, gave me lower class car at the higher rate
Pros: Best part was when it ended.
Cons: The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.
review from
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6.0
Cons: when I asked the counter staff on arrival in Toronto about a return drop off down town rather than at the airport (as my travel plans had changed at the last minute) I was told it would be a $200 added cost so had to drive to the airport & take UP & TTC & GO train i.e. adding a couple of hours & $ to my trip I told my travel agent, who contacted Alamo & told me there was in fact NO drop off cost for a return downtown Toronto rather than the airport re the counter staff I'd say train them better, give them resources to look up answers or suggest they find other jobs ...
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