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Cons: The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming.

Pros: the entertainment was fine

Cons: I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old

Pros: Nice staff

Pros: Seat uncomfortable, filthy restroom, disgusting smell and had not been clean, hand soap no refill, overall bad service.

Cons: They know better than me

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Pros: Food

Cons: Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey

Cons: The toilets were filthy. The tv touch screens didn’t work

Pros: Punctual

Cons: Aircraft

Pros: Flight crew was very friendly and helpful.

Cons: Boarding process quite chaotic.

Pros: Amazing plane

Pros: Connection time

Cons: Aircraft comfort

Pros: Food, Entertainments, travel kit as well as flight crew made it a delightful experience.

Cons: Checkin agent at the SFO airport was kind of obnoxious.

Pros: CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE

Cons: NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE.

Pros: Crew and service was wonderful even on a shorter flight

Pros: No complaints, Turkish airlines is simply one of the best company in Europe.

Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Pros: The rest area

Cons: The airport was cold and it should be warmer

Pros: The crew was great

Cons: 1-2 +cms leg space

Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.

Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Muslim food

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Cons: Better seats.

Pros: Nothing

Cons: Everything

Pros: Left early, arrived early.

Cons: Get rid of M&S and go back to including a G&T with the ticket.

Cons: 4 hs delay

Pros: Friendly staff

Cons: Didn’t get to pick seats

Pros: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Cons: I have given reviews on so many occasions to improve the airline but nothing got better

Cons: No luggage space

Pros: On-time performance, upgrades, staff

Pros: Young crew, with positive attitude and very kind and helpful.

Pros: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Cons: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Pros: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Cons: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Pros: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Cons: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Pros: Good crew. Great pilots.

Cons: Food. Seat comfort.

Pros: Crew and all other Staff were very helpful and friendly

Cons: Don’t know

Cons: Better attitude of head attendant. Need to improve food. Not attentive.

Pros: Fast and easy to board nice crew worked fast and smooth large proposal for entertainment

Cons: more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically.

Pros: Great flight. I’m typically a Delta flier but China Eastern definitely impressed. I will fly with them again soon.

Pros: Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.

Pros: Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.

Cons: Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.

Pros: the entertainment was fine

Cons: I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old

Cons: It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely...

Pros: The efficiency of the whole process

Cons: The cabin attendants need to be warmer and more friendly

Pros: Take off was quick, as well as deplaning

Cons: the little cornbread cake was pretty bad.

Cons: Everything was great!!

Pros: Nothing

Cons: Seat comfort

Pros: Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir

Cons: The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all.

Pros: Arrived on time. Baggage arrived quickly.

Cons: Plane was dirty and had flies, which were really annoying. Food was mediocre airline food.

Pros: Professionalisms of Crew

Cons: N/A

Cons: Entertaintmebt was poor, and quality of screen was bad

Pros: Great flight....enjoyed it thoroughly.....

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Pros: Ok

Cons: Comfortable

Cons: Boarding process should be further protective of priority and business class passengers-boarding experience was somewhat chaotic with economy passengers blocking way for priority boarders

Pros: Can't really remember.

Cons: Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight.

Pros: Food was great, service was also amazing.

Cons: The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable

Pros: nothing

Cons: nothing

Pros: Connection time

Cons: Aircraft comfort

Cons: Everything was ok and no delays

Pros: 878-9 was amazing with seats flat. The 737-800 needs some improvements!

Cons: 737 B 800 seats don't recline much like Turkish air or Saudia!

Pros: On time

Cons: Send notifications

Pros: The crew was astounding

Pros: Na

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Pros: How great everyone was and smooth sailing.

Cons: Made sure the flight was not over booked.

Cons: The chicken was undercooked.

Cons: Better seat

Cons: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.

Cons: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Pros: Comfort

Cons: Internet

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Cons: It's KLM. What else do you need to know.

Pros: The plane ✈️ itself the attendants . The entertainment on board. Really great

Cons: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Cons: No wifi otherwise was great

Pros: Nothing stands out

Cons: Uncomfortably warm

Cons: food, though i liked breakfast (dim sum and fruits including guava)

Cons: great