|Avg. flight duration||13h 30m|
|Flights arrive in||Toronto|
|Flights depart from||Dubai Intl|
|Flight price||AED 3217|
|Airlines||Ukraine Intl Air, Ethiopian Air, Egypt Air, British Airways, China Eastern, Etihad Airways, KLM, Delta, Air France, SWISS, Lufthansa, Emirates, Air Canada, Cathay Pacific|
Pros: Flight was fine. No complaints there.
Cons: I was slapped with a payment for baggage without knowing about it. I had gotten round trip tickets through kayak and for some reason one trip was allowed baggage but trip back was not. Tried to work it out but somehow kayak booked me for a round trip with bags going out but no bags coming in.
Pros: Nothing. This airline is the worst. Treatment is horrible, the people at the front desks are rude to everyone and they treat customers in a very unfair way and rude condescending manner and threatened me and another two not to allow us to get on the flight because of their “sudden rules change”.
Cons: The employee’s could be better at treating people. They are the rudest ever. They could offer more than a cup of water on the flight.
Pros: So if you exceed 10KG by 100grams they will charge you as separate luggage. In my case I was 1 KG more so I paid 66 Eurosbor I won't board. Which was 20 minutes before take off. So I paid.
Cons: My flight was overbooked so I was put on a flight to Almaty then Delhi and now my luggage is lost. I will never fly with Ukraine Intl. Airlines again.
Pros: The baggage reclaim was the fastest I've ever had in all my years of flying.
Cons: Their English is slurred, garbled, and I could hardly understand any in-flight announcements. Also, there is nothing for free on the flight except one small cup of water .
Pros: Excellent service and on time performance.
Cons: Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat.
Pros: The crew was great. Extremely accommodating for families.
Pros: The ravioli was great, some of the other food was not great. Otherwise, the flight was easy.
Cons: More entertainment options, the movies and TV shows offered are not varied or very good.
Pros: The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room
Cons: The food could have been better. Honestly much better
Pros: On time
Cons: Crew in boarding was very rude
Cons: trip was very short however the crew was so nice and cooperative.
Pros: I didn’t like anything about this airline !! the staff looks miserable I was delayed on all three of my flights! also my luggage was broken by egypt air baggage department
Cons: EVERYTHING ! this was the worst airline I have ever flow !
Pros: On time. Hot food.
Cons: No water bottles available. Food bland.
Cons: Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed
Cons: The plane, the arrival time and the service
Pros: crew was nice
Cons: no air vent in my row. no complimentary food and drinks
Cons: Could have been on time - 40 minutes late
Pros: Everything was great the crew, on time arrival, food and so on
Cons: The entertainment screen on my wife's seat was broken and it would not keep straight up.
Pros: The crew, the seats, the food, the overall experiencience were amazing
Cons: Better headphones
Cons: Awful. No eng speaking staff. No check in line mamaged.
Cons: The crew except one were professional, food was afool, no one at the desk in China spoke Englight. No hotel was provided after flight transit hours had increased to 10. Never travel theough Vhina Eastern
Pros: Flight from Honolulu to Shanghai was great. Then problem on the transfer, we missed flight
Cons: We recd a text that said flight was delayed 35 minutes. We got to gate to find it wasn’t delayed. We were there at gage 45 min before the plane left but they said we were late, it was due to the text.
Pros: The crew was nice
Cons: Flights are never ontime
Pros: My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had
Cons: I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international.
Pros: Flight was on time and arrived a bit early. Seat was comfortable.
Cons: Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.
Cons: We did order food vegetarian Jain but they didn’t provide that.
Pros: Flight was on time
Cons: foos service was terrible
Pros: Nice crew, seat reclined a lot, great food
Cons: Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,
Pros: Helpful crew, great bathrooms
Cons: More organized boarding & more AC in the back of the flight
Pros: It was all fine
Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Pros: Crew was nice and efficient
Cons: Economy seats don’t recline enough.
Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.
Pros: The crew were really helpful with people who had tight connections because of the delayed flight
Cons: I wish they had WiFi
Cons: Long haul flight made pleasant by KLM
Cons: Everything was excellent.
Pros: Crew was very attentive and friendly
Cons: Boarding could be better.
Pros: Attendant was friendly and efficient.
Cons: No beverages or snacks.
Pros: The ctew was awesome, super sweet and very acomodating
Cons: Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it
Pros: Accurate arrival time
Pros: Crew was very nice and the food was excellent.
Pros: The crew
Cons: Seats! They were too small!
Cons: make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food.
Pros: Plane was new, and seatback screen responsive and functional.
Cons: Economy seats not very comfortable, very tightly packed together
Cons: Booked with my partner. Ended up sitting apart. Not good
Pros: There was an abundance of drink carts and dining options, snacks. Thank you!
Cons: Some of these planes need improved entertainment systems. Half did not work.
Pros: The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows.
Cons: The food could be much better. Although coming from Sicily it's tough to compare.
Cons: service was least friendly at this part of my flight
Cons: Poor desk service Food at breakfast A joke
Pros: Crew was attentive and overall I enjoyed the flight
Cons: Food could have been better
Pros: Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price.
Pros: Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights.
Cons: The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult.
Cons: Leg room
Pros: entertainment was good
Cons: the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice
Pros: I am tall and was very happy with the leg room in economy class. Food was tasty.
Cons: Nothing really. Was completely satisfied.
Pros: I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)
Cons: Nothing comes to mind.
Pros: Overall flight, crew service was excellent
Cons: Was enough
Pros: Crew was good. Food was good.
Cons: Time to board delayed. Delayed landing. The passengers bus in airport got malfunctioned which caused more delay to board on flight.
Pros: Crew was great. Boarding was great
Cons: Less air condition towards the end.
Pros: Food in premium economy was pretty good.
Cons: Flight was 2 hours late leaving Heathrow
Cons: There was no coffee or tea available on the flight
Pros: I like the options for entertainment and the seats were comfortable
Cons: The food options were terrible
Pros: because of the cancellation the night before I was expecting chaos. But everyone was friendly and in great spirits. No issues. Way to keep it kool!
Pros: Excellent crew service. Smaller aircraft so not as comfortable but OK for a short flight.
Cons: Unfortunately, due to queue for anti-icing we were delayed.
Cons: The flight was cancelled without firther notifications. I called UIF office 7 times and finally one of the reps was able to give me full information and reschedule my flight with other airlanes. In the airport I saw a bunch of people who came for their flight... which was cancelled. I received email about cancellation after I spoke with UIF reps. Never will reccomend or use this airline again
Cons: Lack of legspace
Cons: Never to use ukraina airlines
Pros: I loved visiting Kiev and the friendliness and sincerity of the Ukrainian people in general and the aircraft crew in particular.
Cons: I didn't have any luggage but an associate that I met on the flight complained that it took too long to get his luggage and that the luggage was not labeled. I did not understand the English announcements during the flight. Either the audio system needs to be improved or the announcers need to speak without heavy accent or both.
Pros: But no in flight entertainment on the Addis to Tel Aviv leg
Cons: Was nice best
Pros: Aircraft very comfortable, superb entertainment system. Crew friendly.
Cons: Crew didn't go out of their way to serve...they did their job capably, but no more.
Pros: Very conformable and quiet.
Cons: Nothing very nice flight.
Cons: My seat would not recline.
Cons: Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience
Cons: 2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx
Pros: The crew is amazing. Particularly the FA in our section was amazing.
Cons: No outlet charging for smartphone. Only USB charging was available.
Pros: The friendliness of the staff.
Cons: Seats are not exactly comfortable for a long flight
Cons: The worker at the desk charged me extra money for the carry on lugage. He charged me for the backpack and the carry on suitcase. And when i showed him that they were included in the ticket price, he daud in his system it is not found. His attitude was arrogant and acyually hostile. I wen
Cons: Never to use ukraina airlines
Pros: On time! Even arrived early
Cons: Pre-selection of Sears, and I could not add my frequent flyer member
Pros: What i dislike:i was looking for a baggage option and what i understood i have 23 kg allowed in this flight.On my way back i had a logagge total 23kg as i was sure i was permited.On the registration i was told i have to pay 1890 griven it is about 100$ CAN.I looked again on my ticked ans didnt see any note about i have to pay online baggage service 24 hours before.I had nobody to leave this baggage in kiev and my mom paid all for me.I am very upsed because when i was doing check in online i was looking for a rules and regulationg about baggage and i wanted to do prepaid but what i understood it was included.So in airport i paid double than it was online.I need my money back! Thank you Katarina Stolberg
Cons: Boarding failed, everyone had to wait in a bus for 20min with -8 below zero temperature outside. The bus was standing with the doors open, the boarding crew did not provide any reason of that, the flight was late.
Pros: Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you.
Cons: The service I was given by the crew, the aircraft it’s self etc
Pros: There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air
Cons: They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference
Pros: We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing
Cons: Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand.
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