|Flights arrive in||United Arab Emirates|
|Flights depart from||Toronto|
|Flight price||AED 2596|
|Airlines||China Eastern, Ukraine Intl Air, Finnair, Emirates, SWISS, KLM, Delta, Etihad Airways, British Airways, Lufthansa, Turkish Airlines, Air Canada, United Airlines, Ethiopian Air, Egypt Air, Cathay Pacific, Air France, American Airlines, Royal Jordanian|
Pros: The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food.
Cons: The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly.
Cons: All my friends complained of back pain, so maybe the chairs be ergonomically friendly
Pros: Crew staff was very helpful.
Cons: More entertainment options.
Pros: Good selection of movies and comfortable plane
Cons: You need to offer vegetarian/vegan options
Pros: Comfortable seats and good support from crew.
Cons: Entertainment options were very limited.
Pros: Good service on plane
Cons: $17 fee for checking in at the airport, no notice of this anywhere. Also no instructions about how to check-in online, I would have done it if I had known how (especially if I knew about the fee).
Cons: Small space , food - not a great selection but we made it well to NYC
Pros: 1. My luggage did not arrive and in the best case scenario will make 2 days later. They told me on this connection it was a normal occurance. 2. The plane was extremely old.
Cons: Get a newer plane, make sure luggage arrives on time.
Pros: Boarding was not extremely painful, even though there were three security checkpoints to go through between the first flight and this flight.
Cons: This was the dirtiest airplane I have ever been on. Halfway through the flight, the bathrooms were unusable. The water was not draining in the sink, there was no toilet paper, and the garbage bin was overflown. The flight attendants were unfriendly. There is not enough space provided for writing.
Pros: Crew very professional and provided a friendly and helpful service. Aircraft was clean and tidy. Food was to an OK standard.
Cons: Frankfurt is a terrible airport to fly through, based on my last two experiences. This time the security was better but still very slow compared to other airports I use routinely. I could have easily missed the connection if I had not left the business lounge early to go to the boarding gate. I try to avoid this airport.
Cons: My headphones didn’t work
Pros: Very enjoyable
Cons: I have no complaints
Pros: Clean less of the plane
Cons: Entertainment system did not work at all
Pros: Speed boarding process.
Cons: No entertainment system on a 3 hour flight...
Pros: Well oiled service machine.
Pros: The crew was on point and did there jobs well.
Cons: The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication.
Pros: Crew were rushed. Wifi didn't work. Lost my luggage on one flight!
Pros: Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding
Cons: Info system is not that easy to navigate So hard to find a movie
Pros: The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual.
Cons: I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once.
Pros: Amazing crew
Cons: Lost our bags
Pros: The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane.
Cons: The seats in coach are incredible small and the seats reclines way to far.
Pros: It was a lovely easy flight, always lovely flying star alliance.
Cons: Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better
Pros: Seat comfortable
Cons: Flight was delayed and overhead bin space was very small
Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Pros: The seat was a little uncomfortable but the crew were amazing.
Pros: Crew were great, on time, helpful, friendly.
Cons: Couldn't have been better
Cons: Seat assignment with Economy ticket.
Pros: Nice crew. Stable flight.
Cons: No gluten free snack options.
Pros: Crew was friendly
Cons: Food was not good
Pros: Good crew, comfortable seat, plenty of storage
Cons: The inflight entertainment system
Pros: Got me from a to be
Cons: Just don't use Etihad
Pros: The flight was amazing
Cons: The problem of the kids shouting and shouting one hour
Pros: Crew was excellent food was good.
Cons: sea food
Pros: The crew
Cons: sea food
Pros: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.
Cons: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you
Pros: Attentive crew, plenty to drink
Cons: Not crazy about the seat arrangement on this plane
Pros: The sit
Cons: No entertainment on a 5 hour flight and uncomfortable seats.
Pros: Good onboard entertainment. Normal headphone jacks.
Cons: Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines.
Pros: Leg room
Pros: Food was great
Cons: Connect flight time was cutting it short- sane scenario.
Cons: Flight was cancelled. Got rebooked and have changed gates 6 times and flight delayed due to no crew.
Pros: Seat is small
Cons: On time boarding
Pros: After i paid 37$ to reserve a Ileseat,i was seated on the window with two people next to me.i paid for that seat so i dont have to ask two sleeping people ,five times ,to let me go to the bathroom,do to a medical condition.needless to say it was embarrassing and very inconvinientfor me as well as t
Cons: Crew could have been more pleasant
Cons: Boarding I was with my family but they didn’t give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair
Cons: Seats in economy are tight.
Pros: very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible.
Pros: Crew was attentive, friendly and helpful.
Cons: Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again.
Pros: Polite, helpful crew
Cons: Nothing, would recommend
Pros: Comfortable flight, good service.
Cons: The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced. The serving of liquor to passengers should be better monitored.
Cons: They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy
Pros: The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly.
Cons: Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also.
Pros: Good legroom,
Cons: Older aircraft, tray tables not level, rear washrooms no water, delayed departure
Pros: The crew really seemed to care about our comfort. They were very attentive and gave us extras if asked.
Cons: The check in at the airport and going through Customs in the USA but the overall flight was good.
Pros: We got our money back.
Cons: The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us.
Pros: The crew was wonderful
Cons: My flight was severely delayed.
Pros: Aisle seat
Cons: Snack options
Pros: Crew was really friendly.
Cons: Seats are not very comfortable. The standard has decreased: leg room is reduced, and options to gain 1 or 2” of legroom, is so pricey that it feels like ‘highway robbery ‘.
Cons: Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding.
Pros: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!
Cons: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not
Pros: Aircraft very comfortable, superb entertainment system. Crew friendly.
Cons: Crew didn't go out of their way to serve...they did their job capably, but no more.
Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.
Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.
Pros: I love the entertainment and frequent availability of food and drinks
Cons: The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair
Pros: Very good and helpful crew. I would have loved to see seafood on their Manu.
Cons: communication while waiting for transfer to overnight accommodation/hotel need serious improvement.
Cons: Very old planes. Poor cleanliness
Cons: 3 hours delay !
Pros: Short flight, very efficient. No extra fees for baggage.
Cons: Cabin staff could have been a little more friendly.
Pros: Nice tilt to seats, good food and service
Cons: Cabin WAY too hot, poorly controlled small children
Pros: Easy and quick boarding
Cons: We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils.
Pros: Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly.
Pros: was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time
Cons: food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages
Cons: The plane delay for 3 time
Cons: Food and Crew
Pros: I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable.
Cons: Seats were not comfortable, even in Comfort + seating isle.
Cons: Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight
Pros: Crew was very friendly. Food was excellent
Cons: boarding wasn't good.
Cons: Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight.
Cons: It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position.
Pros: Aubrie and Claire
Cons: Engine could have started. It didn’t.
Pros: Flight was smooth...take off to landing
Cons: The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ...
Cons: AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent.
Pros: Quick boarding and on time departure and arrival.
Cons: As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment
Cons: My bag arriving when I did
Pros: Flight was on time and the handling of the plane by the pilots was good
Cons: While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again.
Cons: We need to be reimbursed for our flights that THEY canceled.
Pros: Crew was friendly. Plane was nice. Food was good.
Cons: i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia
Pros: The price was amazing and the hard product is decent for what you pay.
Cons: Food and entertainment could use improvement.
Cons: There was a metallic can opener in food Crew does not speak english Toilets really bad
Pros: In flight crew were very nice and helpful
Cons: More snack option
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