|Top route||Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl|
|Top airport||Toronto Pearson Intl|
AC dropped the ball. Asked us to deboard and then board again after an hour. Then stayed in plane for 30 minutes before moving absolutely unprofessional.
I had a trip booked from Athens to Montreal to Fort Lauderdale, all on May 6. About a month before my trip, I got an email that said my itinerary was changed. They added a leg bringing me first to Toronto then to Montreal, leaving in the 7, the next day. No where did the info detail that I would not have Business lounge access and that I’d need to get a hotel. So that simple change cost me 300 Canadian dollars. When I checked in in Athens, I also found I needed to do additional paperwork because I was transiting inside Canada. I was diligent with paperwork so there would be no glitches, and I spent a good deal of time filling out additional papers almost making me miss my flight. (I was with other Americans who did miss their flight because they were not told about the change. Finally, I asked two different agents when I got off the plane in Montreal if I needed to collect my luggage. The first was the agent at the gate I exited the plane from, and I stopped at the Air Canada info desk and both agents said I did not need to collect my luggage. Big surprise in the morning when I checked in. I was lucky I got to the check in early or I could have missed that flight.
The plane from Toronto to LA had barely space enough for my knees..I am 5.2 145pds..so not as large as a lot of people..could barely make it to the bathroom..I need to loose 30pds to fit in those seats
Check in baggage lady had a horrible attitude. Was not helpful at all.
They didn’t enforce the Canadian government laws on face mask requirements for flights to Canada (applies to domestic and foreign or international airlines).
On the bombardier Q400, and the seats have much more legroom than WestJet. Definitely get the aisle seats on these small planes.
the person who did the boarding was inefficient. It was more important to him to collect my luggage than to give me my boarding pass. when he did, one of my family was duplicated and misrepresented. when I went back to ask for my boarding passes, it was gone.
Very packed flight. Masks not given out v
Flight was late and boarding was a joke
I am not a huge fan of air travel but due to work I fly back and forth from Edmonton to Toronto every six weeks or so. IMO Air Canada is the best airline. It is definitely the most expensive but the flight crew are all far more professional than any of the discount carriers. The air craft is also configured in a more passenger friendly fashion so that it's not the most uncomfortable three hours possible. I do wish the price was a bit lower but they always get you home which is the whole point of putting up with air travel, and sadly, more than you can say for a lot of the other operations with planes in the sky right now.
Lost one of our bags after the debacle in Toronto. Utterly useless.
Our luggage wasn't checked through but no one told us until we had gone through the luggage area in Toronto. Then it took Air Canada 30 minutes to figure out IF we had to pick up our bags. Then another 40 to "escort" us back to pick up our bags. By which time we had missed our connection. The entire time, they tried to tell us it was our fault for forgetting to pick up the luggage. Oh, and when they rebooked us on the next flight...one of our suitcases was left behind in Toronto. Worst experience in air travel in a long time.
Ground crew was not assigned till 30 minutes after we boarded.
Flight was efficient, left and arrived early. Good selection of entertainment, reasonable amount of seating space even though the flight was full. Only blemish was at check in, where the agent demanded to see our proof of vaccination in physical form (my wife didn't have hers). This was shocking because we had uploaded the documents for the round trip through the AC website, and received confirmation from AC. Eventually she settled for an ArriveCan receipt. Thankfully I had completed that process. Why do we need to submit proof of vaccination forms to AC if the agents are not able to use that information?
No pillows or blankets plus had to pay for food
The flight was on time and comfortable. The headphone jack didn’t work on my fight making my movie difficult to enjoy.
The staff were friendly and the plane was on time. The jack in seat 25A for sound needs to be fixed.
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Wish they could board by zones in Punta Cana. Priority Boarding is not recognized. Almost a free for all. Not really Air Canada’s fault.
There were no entertainment options on my trip home on a four hour flight - I will never fly Air Canada again
Short trip and the service was great and courteous. I slept through most the trip so that helped that I wasn’t disturbed. Good wasn’t necessary.
I liked the entertainment and thought the service was good. Better service would help by having more opportunities to pick up trash and if there is fan service to allow individuals to have more cool air options available for their individual seat.
Staff nice and friendly, seats were comfortable
Everything was first class! Thank you Air Canada!
Like the staff
Food was not great. For an overnight - why did we skip breakfast?
I really appreciate the extra care and support with my elderly mom who has Alzheimer’s… and the personal attention and arranging special wheelchair care right inside the plane to her seat. Both in YVR and YYC. Thank you.
The entire flight was amazing and crew were so awesome. Will fly again with Air Canada …!
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
On board Air Canada flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Air Canada assistance team will most likely ask you to pay extra for checked luggage.
Air Canada offers direct flights to 113 cities in 48 different countries. Toronto, Vancouver, and Montreal are the most popular cities covered by Air Canada.
Air Canada concentrates most of its flight operations in Toronto.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Canada.
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.