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In-flight temperature is just nice. It is difficult for passangers who are shorter to place their luggage into the overhead compartment. Sometimes, it is hard to find a space in the overhead compartment too. The flight attendants could be more helpful in finding a space and placing the luggage into the overhead compartment.

Boarding, crew knowledge/experience, waiting time on a bus (in Lisbon) to our gate, poor directions and lack of staff to direct travelers through customs once landed in Toronto.

Flight was Ok but flight delay was awful.

I was not happy with the final total layover duration of 6hours. I booked a flight with 3h layover in Toronto, and a few weeks before the trip initiation I was notified of flight change due to flight cancellation of connecting flight, extending the layover to 4h. On the day of flight, the connecting flight was delayed by 2h so the final actual layover total was 6h. I would rather pay more to choose direct flights to Tokyo if layover duration keep on extending like this if I choose Air Canada.

Lost all my luggage, which resulted in having to miss part of a prepaid hunting trip. Had to book into a hotel close to the airport in an attempt to recover my suitcase and an expensive firearm and lockable case. Do not ever use this airline. So far this has cost me well over a $1000 in bills and lost opportunities. Still not sure if my firearm will be recovered.

Flight was delayed, connection was missed, Airline failed to follow Canadian Customs and Border rules which could of resulted in the loss of personal property, fine or possibly being arrested. Gates for departures were suddenly changed, and airline lost my clothing and a cased firearm. I have also lost a day of hunting with an outfitter to the tune of $875 per day. Think I’m upset, do not under any circumstances use this airline.

Meal, seating.

They charge for everything. The checked luggage you pay extra for but they dont even allow a ton of weight so you have to buy even more. Many overseas flights allows up to two bags. The food was horrible! For breakfast we got a cold croissant and yogurt. The last flight I took we got a hot breakfast sandwich, which would have been much better.

Be on time is very important. Our boarding time was 1 hour delayed . The snacks are always the same.

2h-delay, no free snack on a 5h flight, just the usual Air Canada experience! Points for letting us know early the flight was delayed though!

the airplane too old.

We didn't get the seats we reserved a month earlier. We had booked seats 12D and F and got 18C and D, which are on both sides of the gangway. Btw, on the whole trip we were assigned different seats further back in the plane to the ones we booked.

Need upgraded planes! Noisy and seats uncomfortable

not happy at all

Food very bad

Food very bad