Traveller reviews
Overall rating
6.3
Good
Based on 9,422 reviews
Boarding
6.5
Comfort
6.2
Crew
7.1
Entertainment
6.1
Food
5.5
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Air Canada information
| IATA code | AC |
|---|---|
| Routes | 422 |
| Top route | Vancouver Intl to Toronto Pearson Intl |
| Airports served | 115 |
| Top airport | Toronto Pearson Intl |
Air Canada traveller reviews
Pros
"The on-board crew were great."
(in 945 reviews)
"Comfortable seat - great service."
(in 98 reviews)
"Great flight crew and smooth landing."
(in 941 reviews)
Cons
"In-flight entertainment had technical issues."
(in 538 reviews)
"Plane was many hours late."
(in 217 reviews)
"Not enough leg room etc."
(in 143 reviews)
Recent reviews
Traveller rating
3033
2307
1967
1684
31
Find reviews that mention:
flight attendants
flight was delayed
missed my flight
short flight
direct flight
good flight
crew was great
food was good
flight entertainment
fly air
hour late
leg room
great service
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4.0
Direct flight is the only plus. Otherwise food is poor quality and the bags took forever to arrive in Toronto. They were fast in Delhi airport though.
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10.0
On time departures, early arrivals, great crews. Can't ask for any better
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10.0
Easy check in, excellent onboard service.
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10.0
Easy Covid check in. Excellent onboard service.
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4.0
On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
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8.0
Good flight. On time. A bit crowded but organized and reasonably comfortable. Good job air Canada!
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6.0
Seats are way too tight. If seats are a little bit wider then I will take AC again.
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8.0
Just pretzels and a soda??? How about a butter tart or some other sort of dessert type food.
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8.0
Too many late departures, but the most decent AC flight in ages
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8.0
We were in business class and had to go and find someone to get a drink a couple of times during the flight. Meanwhile, the lady in front of me slept for the first part of the flight and had her dinner later (making a lot of noise) and the steward treated her like royalty. Deplaning was also extremely odd as they spent 15 minutes letting all people off first that had to catch other flights. We were only 15 minutes late. I’ve almost never had to do that before, and only when we were extremely late. Almost seemed like this crew was new and/or inexperienced. Im sure they are going to blame Covid!
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10.0
awesome
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1.9
horrible experience, almost like a death wish. 4 hours delay, scary flight, extreme turbulence
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10.0
They simply did a great job. Covid makes it more complicated but they rose to the occasion. Maybe too many announcements
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7.9
Everything when without a hitch
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7.9
The transfer in Toronto for my connection , was a close call. The custom lines were long . More time needed between flights for no issue for connecting flight.
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1.9
After boarding waited at gate for 2 hours to repair maintenance issue.
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5.9
Departure gate was announced very late as flight was delayed.
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3.9
Chaotic boarding. Gate agents didn’t use PA system so lots of confusion. Packed flight of course with more carry ons than space. Passenger next to me kept invading my space.
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10.0
I did not use this return flight as I was going to Europe for work. The flight coming to Montreal 7 days prior was flawless. There was a 50 min delay that was not unexpected. Nothing wrong on Kayak or Air Canada about this flight.
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5.9
Flight is very crowded. No distanciation.
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5.9
When getting off the plane in the rain umbrellas should have been provided, the cost is next to nothing and means a good customer service.
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10.0
Getting a snack of peanuts would be better than the snack provided, pretzels.
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7.9
Food
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7.9
Efficient staff. Crowded flight but well managed.
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10.0
No food service on flight despite food service on outbound flight.
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10.0
The flight attendants were very very helpful Very efficient Boarding was very smooth Very good experience
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5.9
Other passengers continue to be the hardest part of flying now.
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5.9
Wifi not activated even though wifi is installed onboard
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5.9
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
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1.9
Worst airlines ever used
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Air Canada FAQs
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Flight status
Air Canada route map
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Ottawa Airport (YOW)
- Edmonton Airport (YEG)
- Halifax Intl Airport (YHZ)
- Los Angeles Airport (LAX)
- Winnipeg Airport (YWG)
- New York LaGuardia Airport (LGA)
- San Francisco Airport (SFO)
- London Heathrow Airport (LHR)
- St John's Airport (YYT)
- Frankfurt am Main Airport (FRA)
- Mexico City Benito Juarez Airport (MEX)
Air Canada contact information
- AC IATA code
- +971 4 2112 537 Call
- aircanada.com Visit
Overview of Air Canada
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.
Air Canada Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air Canada will continually update its policies accordingly. Please contact Air Canada directly for the latest information about cancellation fees. You can find the most up-to-date information on Air Canada policies here: Air Canada Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.