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Ricaro seats often broken and backs don’t stay in the upright position.

Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!

I loved the upgrade to business class. It was private, spacious, and very hospitable.

N/A

Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate.

The seating and leg room is quite cramped

Entertainment

I would have liked a better selection of movies and TV series and games

Flight got cancelled.

Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional.

Food was Good, flight was without much stress and a little faster to compensate for the delay.

Delayed boarding, no announcements, long wait in line for boarding, repeated delays. Not the first time - Every tome I use this flight it is delayed and without clear information to passengers how much delay is anticipated. Announcements, even if they come - come not loud, simultaneous with other announcements - so impossible to hear. Scheduled gate is moved every time too.

Review for Eurowings

Crew kept the bathrooms tidy

USB port (for charging) was not working. The connector inside was destroyed. Light was not working. Crew member refused to serve the coffee saying that the plane was going thru turbulence which was not quite true. There was no vegetarian option as far as meals were concerned. He did not even offer fruits as substitute. One of the crew member did not seem friendly at all. rather grumpy at times. Most of them do not speak decent English so it is hard to communicate with them anyways.

Nuff said, having a gold Aeroflot card is nice

Food isnt good at all. I have traveled many times with different airlines and none bad as this

The air plan that took us from russia to istanbul was a small and tight airplan no tv food also isnt good. I got stuck in the airport for one hour to knw which terminal should i go cuz they told us we will take onther gate. No one there take line everyone is jumping to the front of the line and workers dont tell them to take a line. I will never ever do this again

Excellent crew. Good plane, but seats aren’t very comfortable for night flight (in Boeing 777 more comfortable). Perfect meal!

No personal bus for business class. Not very comfortable seats for night flight (Aerobus 330).

entertainment and leg room on regular seats

delay, boarding process

I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong.

Every Delta employee that we encountered was professional and pleasant

Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel.

The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people.

Flight crew were cordial

Heathrow was a nightmare, didn’t find out gate until a few minutes before boarding. Flight was delayed over 3 hours, communication was nonexistent. Flight was uncomfortable, seats were tiny.

Fruebdjf, courteous and good food.

Nothing!

Delayed 30 minutes

This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!

I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.

Entertainment

Food and one bathroom out of service makes an awful flight

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

Every Delta employee that we encountered was professional and pleasant

I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag.

I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong.

On time

Did not get my luggage

Lost my bag

The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk.

Fruebdjf, courteous and good food.

Nothing!

crew

the seat

The seat was very uncomfortable

I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong.

entertainment and leg room on regular seats

delay, boarding process

On time