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Pros: Everything went as expected, very smooth

Cons: Lower fare !!

Pros: Entertainment

Cons: Boarding process and food

Pros: The crew were so friendly and helpful.

Cons: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.

Pros: The seats were comfortable, entertainment during the long flight was very good.

Cons: Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!

Pros: New airplane good service

Pros: Good seets

Cons: food

Pros: The crew was very efficient. There was a medical emergency on board, and they dealt with it very professionally and effectively.

Cons: The boarding process was extremely disorganized. Gate attendants boarded Mosaic and Mint passengers, and then simply stopped boarding. Passengers ended up just scanning their own tickets and began boarding in a first-come-first-served manner.

Cons: Tv was broken

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Cons: Fix the damn KIOSKS at Vienna!

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: very nice crew

Cons: my bagfage was lost

Pros: very nice crew

Cons: my bagfage was lost

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: The crew and the timing were ok

Cons: The seats were uncomfortable

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Great airline

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Yes

Cons: Everything was good

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: The crew did their best to deal with delay.

Cons: There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home.

Pros: Amazing crew and food and entertainment selection!

Cons: Honestly nothing it was perfect

Cons: Better choice of snacks

Pros: Nothing three hours late I went to dc and then took the train

Cons: Honestly nothing needed improvement/ it was a really good experience!

Pros: Food

Cons: Organization

Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Pros: The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done

Cons: The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place.

Pros: Seating had more space, the crew very relaxed and good humour as well as professionalism.

Cons: Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft.

Cons: This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not

Pros: Arrived alive.

Cons: Literally everything. Plane was super dirty upon boarding amongst other typical AA complaints.

Pros: The crew should have let people off first who had connecting flights.

Cons: We missed our connection flight.Had to be rerouted to chicago. No flights to Rapid City till noon the next day. Spending night in airport.

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: very nice crew

Cons: my bagfage was lost

Cons: The plane is so old..,

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Pros: very nice crew

Cons: my baggage was lost

Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener

Pros: Speed boarding and organized overall. Nice crew.

Cons: Checking, boarding and overall experience

Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Pros: Nothing

Cons: The stuff were not helpful (i.e when you request it by bottom nobody would come and ask if you need anything) Bathrooms were not clean Food did not taste good (Also was shortage of choices of meal. Some meals were finished ) Stuff did not gave us coffee and tea

Pros: The seats are very uncomfortable. impossible to be comfortable.

Cons: Love Emirates - would fly it everywhere if I could!

Pros: The crew in this sector is ALWAYS rude, and the food is substandard.

Cons: Better attitude from the crew, food quality needs improvement (substantial) and cleanliness

Cons: Better, cleaner seats. Poor movie selection and nott to mention terrible food.

Cons: crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)

Pros: The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable.

Cons: Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left.

Pros: Crew extra nice

Cons: Food

Pros: Crew was friendly

Cons: The boarding process was rough and haphazard

Pros: The flight was on time!

Pros: The crew did their best to deal with delay.

Cons: There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home.

Pros: Comfortable (only) because lots of empty seats.