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Pros: "The two check in bags rule."
Cons: "Not applicable"

Pros: "Yes"
Cons: "Customer services"

Cons: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"

Cons: "It was ok"

Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."

Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."

Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"

Pros: "Rwanda Air is the best"
Cons: "Landing at Kigali was bit rough"

Pros: "The crew members are very polite and professional"
Cons: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"

Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."

Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"

Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"

Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."

Pros: "The Airbus. The crew's simple commitment to excellent service"
Cons: "The unconventional check in closure 90mins to departure even when the plan arrived late"

Pros: "Good and clean planes, good service"
Cons: "We had couple of ours delay and not well communicated"

Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."

Pros: "New airline. Left 20 mins early."
Cons: "Nothing."

Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."

Pros: "Information during flight"
Cons: "No TV or programmes to entertain slong"

Pros: "Was good on time"

Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."

Pros: "Everything was on time and comfortable. Will take the same flight again in the future."

Cons: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"

Pros: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."

Pros: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"

Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"

Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"

Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"

Pros: "The staff at the airports were friendly."
Cons: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."

Pros: "New plane, friendly crew"
Cons: "Cramped seating, poor signage & boarding announcements"

Pros: "Staff courteous and friendly"
Cons: "Some choices on menu do not do well by time of serving ie fish"

Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."

Pros: "Planes were great and flight crew excellent."

Pros: "Everything went well as expected..."

Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"

Cons: "Too cold on the plane - way, way too cold"

Pros: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."

Pros: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Cons: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."

Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"

Pros: "Nothing."
Cons: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"

Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"

Pros: "Orderly, organized, courteous"

Pros: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Cons: "Service & good landing"

Cons: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."

Pros: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Cons: "Food needs to be addressed"

Pros: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Cons: "The rude flight attendant who was welcoming people to the plane"

Pros: "Flight attendant are helpful."

Pros: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Cons: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"

Pros: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Cons: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"

Pros: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
Cons: "crew must be better trained quality of food should be improved entertainment system should have richer content"

Pros: "The food was good."
Cons: "The seats aren’t comfortable and way too small."

Pros: "Timely arrival"

Pros: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."

Pros: "Service was great"

Pros: "Seat was comfortable because I was in fire exit seat"
Cons: "They lost my baggage. It is so hard to follow up. Could have been more organized and approachable"

Cons: "Entertainment"

Cons: "Menu was completely false. I asked for the lemon pasta with spinach and cheese. I was brought pasta a veg with soy sauce. I pointed out that this was not what the menu stated, and the crew told me, oh, that is the vegetarian option ... so I asked for the halibut instead. It was salmon. The menu said"

Pros: "Crews was excellent"

Pros: "We had front seats which made the journey comfortable"

Pros: "Crew was friendly and spoke English."
Cons: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."

Pros: "There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air"
Cons: "They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference"

Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"

Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."

Pros: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"

Pros: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Cons: "Food is average"

Pros: "Excellent flight, on time, good crew."
Cons: "Nothing"

Pros: "everything was good especially the timing and entertaining it all good."
Cons: "keeping to the time most especially."

Cons: "Everything is good except the crew. They are trying to provide my family their number for to make friendship !! It is bad behavior from them."

Pros: "I’m sitting at Buisness which I usually do !!!"
Cons: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"

Pros: "This flight was on time and I truly appreciate when EgyptAir flights are on time."

Cons: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."

Cons: "The flight crew didn’t provide any kind of leadership when the passengers were causing a delay. Then we landed 20 minuets later than schedule, but the pilot failed to recognize the delay, he announced the schedule arrival time rather than the actual time. Then the freaking airport is so bad, that I decided not to come back here anymore. The luggage were delayed for an hour and half and we asked the supervisor he said that’s usually what happened, and we have to wait, he didn’t even care to provide any explanation for why all this unnecessary delay."

Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"

Pros: "we should get our laguage from borg al arab and recheck it back to cairo we waited for one and half hour and we were about to loose the next flight to cairo and again rechecked and the carryon they asked us to send it by plane for safety i mean it was very messy and stressful"
Cons: "why for transit we should pick up our bags and recollect it again why not like all other airways to automatic transfereand we get our lagugae at final distrnstion"

Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."

Pros: "The cabin service was excellent and attentive"
Cons: "Nothing"

Cons: "We were unable to board. They said it is over booked.my whole trip to Luxor was ruined. Paid money to Luxor tour gone wasted. They rescheduled but trip gone wasted."

Pros: "Duration of fligjt"
Cons: "The flight took off and passengers were still putting bags up and there were at least people still standing in the aisles."

Pros: "Excellent experience overall, I would definitely fly again with Egypt Air."
Cons: "Only small thing was, I have seen better as far as in flight entertainment. The touchscreen was not responsive and selection not great. I brought my own on a tablet so it wasn't a big deal for me."

Pros: "Everything worked as advertised."
Cons: "Nothing .. everything worked just fine."

Cons: "The pilot was most defnitely smoking, air was circulated in the cabin."

Pros: "Crew was Excellent Food was great Seat was very comfort I will keep flying Egypt Air and i recmmend it strongly. Weight allowance so generous especially for frequent flyer Gold memebr and above."
Cons: "Entertainment needs more enhancement"

Pros: "Helpful friendly crew."
Cons: "Planes a bit old and cramped, but otherwise comfortable."

Pros: "The people, the food, the culture."
Cons: "Traffic"

Pros: "Good service in flight. Better food than most"
Cons: "Airport handling"

Pros: "Service in the plan excellent & good entertainment"
Cons: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"

Cons: "The quality of service and aircraft"

Cons: "why do you have 3 people in 1 row and zero in another?"

Pros: "Excellent Helpful boarding & on flight crew. New aircraft"
Cons: "Very poor entertainment choices."

Pros: "crew"
Cons: "length of the trip"

Cons: "Sat on hot plane Cairo to Amsterdam waiting for take off"

Pros: "On time departure and no problems."

Pros: "so, due to my nervousness and being upset so much so that I wanted to get off the plane, the crew let me sit in business next to a friend and the pilot and crew went to extreme lengths to make me feel safe and unafraid. The pilot answered all my questions and constantly checked that I was ok. Once we took off, despite cloudy rainy snowy skies, this turned out to be the best smoothest flight ever once it departed, and the pilot was probably the best ever I experienced on Egypt Air, and many other airlines actually. Shout out to a fantastic crew stewardess (Olfat Younis) and amazing pilot!! A really great experience"
Cons: "During pre-flight checks the plane had a technical problem that needed fixing just as about to taxi to runway, so had to sit and wait 2 hours for repair which made me extremely nervous and worried"

Pros: "Nothing but the basics. It worked and was on time so no complaints."

Pros: "The guy that checked me in moved my seat to an emergency exit row-had a lot more leg room!"
Cons: "It was delayed for 2 hours for no reason. One of the attendants had a friend on the flight and talked to that passenger a good portion of the flight. Food looked awful, I didn't take the meal."

Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"

Cons: "Wasnt direct"

Pros: "transfer accommodation"
Cons: "the custom checks flight delay"

Pros: "nothing"
Cons: "12 hours of delay without any kind of comensation"

Pros: "Seat was comfortable, had an emergency exit seat."

Pros: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Cons: "I really do not care. I am never flying with Kenya airways again."

Pros: "Service was perfect"
Cons: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."

Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"

Pros: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Cons: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."

Pros: "I was upgraded to first class!"
Cons: "Nothing"

Cons: "Seat didn't recline and I didn't know that at time of choosing a seat."

Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."

Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Cons: "Nothing"

Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"

Cons: "Too many onboard announcements"

Pros: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Cons: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"

Pros: "Friendly staff."
Cons: "No complaints."

Pros: "Very quick, smooth flight"

Cons: "Nothing"

Cons: "I was not offered blankets from the onset."

Pros: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."

Pros: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Cons: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"

Pros: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Cons: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"

Pros: "Everything worked like a flight should work from check-in to landing"
Cons: "Food was minimal and rather tasteless, but not a real concern"

Pros: "Flight was on time. Service was good."
Cons: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."

Pros: "Clean planes, everything (for me) ran on-time"
Cons: "Boarding was a bit "hectic", could be improved. Toilets got progressively worse as the flight went on (should be cleaned regularly). On 1 flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"

Pros: "Flight itself was fine, there was nothing particularly positive to comment on."
Cons: "Flight was sold as a direct flight, but we landed in Bangkok and had a 1 hour layover there. We did not have to get off the flight, but still was definitely not a direct flight."

Pros: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Cons: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."

Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."

Cons: "I've taken this flight 6 times and 4 it's been delayed"

Cons: "hospitality"

Cons: "In a lot of airports, if a flight is delayed, the airline is aware and holds planes on the ground for a few mins if there are multiple people that will miss the connection. In this case, we were delayed for 2 hours, arrive to Nairobi and am at the gate 15 mins before and they sent me to customer service as the gate had just closed. More than 5 other people on the flight missed this common connection as well. Not only did KQ not have a system in place to work with other flights, the service area was completely swamped. People missed their connections because they couldn't get to the front in time to have a boarding pass printed or have a question answered. The staff were rude and didn't give eye contact or answer questions."

Pros: "I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class..."
Cons: "See above...the whole experince"

Pros: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."

Cons: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."

Pros: "It was fine."

Pros: "the service was very good. The food was well done."

Pros: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Cons: "Boarding lines were a bit chaotic."

Pros: "I loved the short flight will book again!"
Cons: "Everything was great!"

Pros: "- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones."
Cons: "- Smelly cabin - Unfriendly boarding crew - Food"

Pros: "Everything!"
Cons: "Nothing"

Pros: "The flight was delayed in leaving but the Captain didn't say anything until we were about to land. The overnight flight was pleasant but the food was pretty mediocre."
Cons: "Crew were pretty good and the Dreamliner is an excellent aircraft, particularly in business class."

Cons: "The flight was delayed. Food was so-so. No entertainment."

Pros: "Wheel chair passengers given priority."
Cons: "Economy Class Boarding should be done by Seat numbers or Aisle numbers. Fuselage Aisle numbers should be called first so they enter and get seated. Than other Aisle numbers should be called to be seated until the front up to Business Class is filled. It gets congested in the Aisle and frustration as passengers bump into seats and each other."

Cons: "My flight was 36 hours delayed and Kenya Airlines did not tell us why. I then heard that the same flight had been delayed three nights in a row. This led me to book another flight to my destination, so that I did not miss anymore of my trip. I am going to pursue a refund of my original flight. It seemed to me that Kenya Airlines new the flight would be delayed and said nothing until two hours before. Also how they handled the situation was very poor. I will never fly with Kenya Airlines again."

Pros: "I was surprised at how good the food was. Really surprised to run into someone I knew from a previous trip to Kenya. She was assisting a handicapped person, so don't know if she worked for Kenya Airways or the airport. Unfortunately, there was no time to talk."

Pros: "Good save for the delay."

Pros: "tickets were cheap"
Cons: "Flight was late leaving Dubai therefore causing me and several other people to miss our connecting flight."

Pros: "Full flat bed Big windows New plane"
Cons: "10h delay very basic food (especially for business class) Basic service level No side treat"

Pros: "The flight was not delayed."

Pros: "the flight was clean, decent food, and good service."
Cons: "The Video capabilities did not work on the flights."

Pros: "Always treated with respect, economy seats were comfortable. Attendants always managed to accommodate. In the morning, i asked for a diet coke and she said, I just have juices and water. So I changed my order. Then when she got a chance brought me a can of diet coke with ice. So nice!! I'll definitely fly with Kenya Airways again."
Cons: "IN Bangkok while waiting to board the flight, the gate attendants stopped making announcements and just held up cards. I was trying to follow instructions and not crowd the gate and missed my time to board. It's totally a minor thing but at the end of the trip at 1am it was just frustrating."

Pros: "Nothing"
Cons: "Everything"

Pros: "good organization and service"

Pros: "Driving"
Cons: "First safety"

Pros: "Crew and stewardess were fantastic"
Cons: "Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor."

Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"

Pros: "Friendly crew. Excellent check-in. Priority bags came off first."

Cons: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"

Pros: "Crew were helpful"
Cons: "Food was very poor with very limited choices and no entertainment system on this flight"

Pros: "No problems"

Cons: "Nothing"

Pros: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Cons: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."

Pros: "Very good,on time good service"
Cons: "Better seats on business in boing 737 800"

Pros: "The crew was amazing and the flight was smooth"

Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"

Cons: "The orderliness during boarding needs more work"

Pros: "The plane was spacious"
Cons: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"

Pros: "Ground stuff was trying tobe very helpful but it ended with trying. Also they did not inform us about he change of stoping in Cairo"
Cons: "Old airport that is uncomfortable with bad lounges that are not even worth going into."

Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Pros: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Cons: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"

Pros: "Good service in the plane"
Cons: "In Lomé ground crew are horrible and asking for bribes including the supervisor."

Pros: "The food was delicious"

Cons: "flight smelled like pee"

Pros: "nothing"
Cons: "untrained staff, pathetic food very conjusted spacewise."

Pros: "The standarts (equal to african standarts of course)"
Cons: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"

Pros: "Entertainment"
Cons: "Food"

Pros: "Loved the service!"

Pros: "Everything Kosher food was excellent"
Cons: "Nothing"

Pros: "The hospitality"

Cons: "Food can be improved."

Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"

Cons: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."

Cons: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."

Cons: "The flight was good"

Pros: "None"
Cons: "The airline never gave us any status updates.Call center was helpless. Eventually bought a same day ticket at 5X the price on another airlines get out. before visa expired. Now they don't want to refund my ticket saying I am a no show..What a horrible airline"

Cons: "Nothing"

Pros: "New aircraft with automatic flushing toilets!"

Pros: "The guy I was sitting next to."

Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"

Cons: "The food is terrible."

Pros: "The best flight ever and the crew is super cool"

Pros: "The flight was delayed 4 hrs"

Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."

Pros: "They flight was on time."
Cons: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."

Pros: "The movie and music collection was good."
Cons: "The awaiting time to get the boarding pass to long."

Pros: "Flight crew services"
Cons: "Insufficient drinks"

Pros: "The flight crew and services"
Cons: "some air hostesses were mean and unpresent when needed"

Pros: "Nothing. My bag is gone"
Cons: "My bag is gone"

Pros: "I enjoyed my stay at the hotel. It was clean and the staff made sure to make every attempt to clean the room. They gave 2 bottles of water each day. The flight on Ethiopian Airlines was smooth, kind crew and clean airplane. Airport was well lighted and had big sighs."
Cons: "This is what I didn't like, there guys there driving white cars or trucks that pretends to be taxi drivers. Don't use them. They are thieves and fake as hell. His name is Nasah, a guy from India, drives a white land cruiser. Please avoid them. Use the regular toyota cars that hat TAXI written on it."

Pros: "The crew is very kind."
Cons: "I was the second person in the toilet. It was already dirty (is there a better flushing system available?) and the liquid soap didn't work. Also the seats are very uncomfortable for a night flight: hard and crowded. No personal tv sets. Only overhead, and from where I was sitting I had either to look back uncomfortably, or look at a small screen quite away up/"

Cons: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"

Pros: "it was my first time with an airline and the experience was good. no standard to measure against yet so let me leave excellent for some other time"

Pros: "all"

Pros: "Nothing to like aboie this flight , my worst night mare . They are all corrupted I was told to pay for the trip I already paid for. The plain had an engine failure, I could not reach Casablanca for my next flight"
Cons: "Refund!!!!"

Pros: "Good customer service"

Pros: "The crew was ok , they lack customer service skill. The landing in Istanbul seemed very dangerous. Never had such landing in my life"

Pros: "The flight crew where great, and that’s about it"
Cons: "Old aircraft, worn seats, no electrical outlets, no in seat entertainment, you must download their entertainment AP before boarding."

Pros: "Good service"

Cons: "Received notification that flight was canceled/delayed & notified to checkin at airport between specific times. At the airport the checkin counter opened 3 hours & 20 minutes later than the notification announced. By the time checkin opened, all lounges had closed. Also, flight was further delayed."

Pros: "Yes amazing crew , comfy seats"
Cons: "Food"

Cons: "The flight was cancelled and the gate information was never updated to reflect the new time. My luggage was also lost."

Cons: "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"

Pros: "Crew was great! extras were great!"
Cons: "Food was horrible, bathrooms are horrible"

Cons: "We could have had regular updates on why our flight was delayed so long"

Pros: "Nothing , the flight was overbooked and they did very little to fix it"
Cons: "We were sent from terminal to terminal and we are now on a flight with Alitalia today"

Cons: "Their boarding process is a mess. Everyone hangs around the entry, they did not call my zones and they only gave the boarding directions in French."

Cons: "They lost everyones bags on the flight."

Pros: "The crew was prodessional."
Cons: "We could not get assistance online for wheel chair assistance."

Cons: "Flight was delayed 7 hours, the flight crew never arrived, communication was nonexistent. I missed my connection in Rome and have now lost a lot of money for car rental, hotel that I can’t use tonight."

Cons: "So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca.."

Cons: "I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service."

Pros: "The crew was really nice. The person sitting next to me smelled terrible and made me feel sick to my stomach, so I approached a steward, who was very understanding and let me move seats. I ended up getting a whole row to myself since the flight wasn’t completely booked!"
Cons: "There was some disorganization at the beginning. I was not really sure what was going on, but we had to move gates and everything. It ended up being fine, though. The guy sitting next to me had horrible body odor, but a steward let me change seats. And a guy behind me was snoring VERY loudly throughout the whole flight, but that couldn’t really be helped by the airline."

Pros: "Flight was very comfortable, and short we got there in less than 7 hours. The staff was friendly"

Pros: "Crew was friendly and efficient. Seats and food were fine. Flight was smooth and on schedule. Generous free checked baggage. Rare today!"
Cons: "Boarding was a bit chaotic with passengers made to wait in the jetway for 10-15 minutes until boarding continued. Board when the plane doors are open!"

Cons: "Worst experience I ever had"

Pros: "Nothing"
Cons: "Everything"

Pros: "I liked the hospitality of the flight attendants"
Cons: "We left a little past the expected time"

Cons: "My daughter's luggage when I saw it at baggage claim look like it has been rolled and dragged through mud and it was wet and has two rips/holes on the bag."

Cons: "Very poor help internationally"

Cons: "They canceled the flight without telling anyone including the airport. Airport staff was on the phone with them and said the flights canceled. Then we had to go to 3rd party service who really couldn’t do anything. I had to customer service in the States to finally book myself on another airline. The alternative was to fly to Casablanca and stay there for two days since the next available flight was the 15th. I would have to pay for the second night myself."

Cons: "I paid for an air plane, not a shuttle bus! I waited in the check in line for 2 hours and then they said they would arrange a bus from Marrakesh to Casablanca. So instead of 40 minutes flight, we spent 3 hours in a hot hot bus from Marrakech to Casablanca. And the bus was not even a comfortable regular bus. It was for 15 people shuttle ban. What is more surprising is that because they did not check-in us from Marrakech, and the staffs who put us on the bus did not communicate Royal Air Maroc in Casablanca, they cancelled our family flight reservations to the U.S.A. after we paid the full price! Oh...I forgot to mention that we could not have water or lunch all day long with young kids."

Cons: "Once again, there were some issues because I am pregnant. There was continued confusion and duplication with the release of liability forms, and then there was an unfortunate incident wherein my water was taken away prior to the boarding area with a promise that I could get more in the boarding area. This turned out not to be the case. Luckily, there was a very kind staff person who ran onto the plane and retrieved a bottle of water for me, but this should not be the policy."

Pros: "The smoothness of flight, seats"
Cons: "No vegetarian options"

Pros: "Flight was on time. No delay."

Cons: "the flight was delayed for 2 hours,"

Cons: "The flight was 20 mn late and I ve almost missed my connection to DC"

Pros: "New plane ,"
Cons: "Flight was delayed for no reason and no communication.They run out fish after the first 15 rows, no choices other than meet , crew was rude and service was horrible. Bathrooms were dirty after few hours of flights"

Pros: "HiFly and RAM crew actually were courteous. They provided me a better seat once the aircraft was switched."
Cons: "The airline decided to switch the service to Hifly with zero time to react. Got the notification in the morning and didn't know what to think. It was good service overall, but RAM crew poorly managed the passengers. The bus to the aircraft was not air conditioned and you literally boil inside waiting to be release. Overall, poor communication about the flight and the reasons for delay."

Cons: "Baggage was slow, chaotic (didn't specify the flight number on the carousel screen)."

Pros: "Lost luggage and no help"
Cons: "Lost luggage and no help"

Cons: "We lost three of our luggages, and we have to go to the aéroport every day to see if they find our luggages, we still missing one at this moment."

Pros: "Flight was a quarter empty so I could spread out a bit more. Food was better than most Airlines, including US Carriers. Didn't lose my bag or damage it."
Cons: "Check-in took 35-45 mins. See one person working while the other 3 sat around. On CMN-IAD leg i Got two cups of water with meal. Asked twice after meal and both flight attendants said ok but never returned with any. 2 hrs later I got up to get some water and went to galley and asked FA's for some. They didn't speak, they acted like I was bothering them and one pointed to the cups and water bottles...directing me to get my own. Never had that happen before and I fly often. US Air carriers typically have water Service at least once an hour. This flight it only occurred during meal Service, which was twice during entire 7.5 hour flight. Flight going IAD-CMN wasn't any better. I fell sick due to dehydration on the flight. Had same issue with not getting water on flight. Don't think I'll book Royal Air Maroc again."

Cons: "The sandwich they served for breakfast looked like a few days old. No entertainment. It seems that travelers in Africa don't deserve better!"

Cons: "Why air companies choose to use their run down, dirty planes on use in Africa? The washbasin was so dirty/old that even to just wash my hands I thought twice before doing so. No food or just snacks were served. No entertainment. It is a pity that travelers in Africa are awarded such disregard!"

Pros: "Plane was empty and trip was comfortable."
Cons: "They need more movie options and shouldn't edit everything."

Pros: "The airline itself is pretty decent. The food is good enough. The dreamliner is a joy to fly. Entertainment at the seat is pretty good as well. The crew was friendly even though their english was quite hard to understand on the PA system. What I do like is that the crew does not sit there badgering you about cell phones and the like. Boarding could definitely be improved. It is like one huge gaggle of people when they ask to board. At least the flight operates on time."

Pros: "The flight left on time"
Cons: "Dirty aircraft. Cramped seats"

Pros: "The plane was comfortable and the small amenities like the sleep mask and blanket were nice. The entertainment choices were better than most flights. The restrooms, though not super clean, were nice because of the automatic sensor features they employ."
Cons: "The food wasn't that good and I would have liked way more water than 3 small cups for an 8 hour flight. I saw some people with large bottles of water on the plane, though I was told that I had to throw my water bottle away at the airport - this was AFTER I bought a bottle after going through security and customs but before boarding a flight. When I asked for water, I was told that they would come back around, even though a nearly full bottle was on the cart next to me. The lights would come on at random intervals, which was bizarre."

Pros: "The plane was not a propeller plane!"

Pros: "The food was amazing and the staff was very friendly."
Cons: "You couldn't use your phone, even on airplane mode. I had movies I downloaded that I wanted to watch."

Pros: "The food is quite tasty on RAM!"
Cons: "No entertainment :("

Cons: "Airlines' representative (Moroccan male at Beirut airport) was shouting at a lady with her kid at Beirut Airport. It was my first time to witness such an unprofessional behavior from airline's staff."

Pros: "Nice crew"
Cons: "My son's seat was broken"