Service by one attendant Helen- courteous and helpful with Dufree
Services by male attendant very deplorable, lacks courtesy to clients.
Old aircraft with overhead TV screens showing only one channel or flight route. In this age and time, KQ can do better for the obscene amounts we pay.
Flight plan changed and we were not informed till we entered the plane.
My trip from dubai to uganda via kigali was full of happiness and eagerness to see my lovely son back home.
Though the stopover in Kigali was too long , the personnel from the flight attendants to those at the airport all did their best to make our travel pleasant.
Though my luggage was missing fr 3days since I reached Kampala, finally it was located and in gd condition.
Hv travelled on different airlines but its abig plus to rwanda air, customer care is,superb and top note.
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