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Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Pros: "Nothing"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."

Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."

Pros: "The crew was terrific."

Pros: "Incredible staff. Super polite"

Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Cons: "The craft is a bit old. Harsh landing."

Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Pros: "crew great comfortable"

Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."

Cons: "More water provided during the flight. Also, the second meal was not very good."

Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Cons: "Boarding at CDG was awfully slow"

Pros: "The airplane"
Cons: "Nothing"

Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."

Cons: "It was great trip thank you Air France"

Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."

Pros: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Cons: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Pros: "Good quality flight"
Cons: "But delayed and lost baggage"

Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"

Pros: "My seat"
Cons: "Crew"

Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."

Pros: "Nothing."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Pros: "Average"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"

Cons: "The room between seats is unbearable."

Pros: "What’s not to like!"

Pros: "Boarding & crew (inc ground staff & check-in) all good."
Cons: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Pros: "Short & easy flight"
Cons: "All ok"

Cons: "My baggage was broken"

Pros: "Arrived on time"
Cons: "Cattle car accommodations"

Cons: "They lost my luggage"

Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."

Pros: "Airplane staff were good"

Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"

Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"

Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."

Pros: "Boarding sevece was very nice and helpful Thanks so much"

Cons: "Meal choice missing kosher non-gluten combination."

Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"

Pros: "Late"
Cons: "Late"

Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."

Pros: "Amazing crew. Spacious and clean aircraft."

Pros: "Seat was comfortable, had an emergency exit seat."

Cons: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."

Pros: "Crew is great and friendly. Plane comfortable and clean."
Cons: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."

Pros: "Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways."
Cons: "Very Very poor service unskilled staff not enough knowledge rude"

Pros: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Cons: "I really do not care. I am never flying with Kenya airways again."

Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"

Pros: "Everything"
Cons: "N/A"

Pros: "I was upgraded to first class!"
Cons: "Nothing"

Cons: "The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane."

Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"

Cons: "Over 5hrs flight and no entertainment as the screens were not working and very boring. Looks like the flight needs real servicing and upgrade for that long haul"

Cons: "Seat didn't recline and I didn't know that at time of choosing a seat."

Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."

Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"

Cons: "The snacks were basic and tasteless"

Pros: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Cons: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"

Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."

Pros: "Friendly staff."
Cons: "No complaints."

Cons: "Food, get Kenyan grown nots, cashews and macadamia nuts"

Cons: "Nothing"

Pros: "All good"

Pros: "Everything worked like a flight should work from check-in to landing"
Cons: "Food was minimal and rather tasteless, but not a real concern"

Pros: "Great staff"
Cons: "Didn’t get a blanket at night"

Pros: "On board movie selection is good, however could be a bit larger."

Pros: "Same as above"

Pros: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Cons: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."

Cons: "I've taken this flight 6 times and 4 it's been delayed"

Cons: "Lack of professionalism,people standing and others had taken luggage space in the plane."

Pros: "They no take care of my bag"

Pros: "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Cons: "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"

Cons: "Bad attitude by the crew"

Pros: "The seats were comfortable, good entertainment, good food and lovely crew"

Cons: "hospitality"

Pros: "I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class..."
Cons: "See above...the whole experince"

Pros: "I was happy to arrive on time"

Pros: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Cons: "Boarding lines were a bit chaotic."

Cons: "The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever."

Pros: "Everything!"
Cons: "Nothing"

Cons: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."

Pros: "Wheel chair passengers given priority."
Cons: "Economy Class Boarding should be done by Seat numbers or Aisle numbers. Fuselage Aisle numbers should be called first so they enter and get seated. Than other Aisle numbers should be called to be seated until the front up to Business Class is filled. It gets congested in the Aisle and frustration as passengers bump into seats and each other."

Pros: "My travel itinerary was one with long layover times. Thank you Kenya, Airways for allowing the day use of your lounge areas for a fee. Got some sleep, a wonderful Turkey Lunch on Christmas Day, before my connecting flight to Guangzhou. Smooth Short field landing and take off in the 787-8. No rattling sounds during landing and take off so the Plane must have also been new. Kudos!!"
Cons: "Suffered with the unattended toilets. Food for thought, could the toliets on flights be designated according to gender? toilet seat was always covered in sprayed urine( which I wiped clean every time before sitting and using the toilets, made several trips during the 9 hour flight. Hand Soap run out at some point."

Pros: "Good save for the delay."

Pros: "tickets were cheap"
Cons: "Flight was late leaving Dubai therefore causing me and several other people to miss our connecting flight."

Pros: "Full flat bed Big windows New plane"
Cons: "10h delay very basic food (especially for business class) Basic service level No side treat"

Pros: "The flight was not delayed."

Pros: "View of coastline from window"
Cons: "Flight was delayed by nearly two hours. my baby stroller was left on tarmac in rain and was soaking wet when we received it at JKIA so I could not even put my exhusted son in it. Kenya Airways needs to step up its customer service."

Pros: "Flight from Entebbe left late, we arrived in Nairobi late but still could have missed our connection but the airline refused to let us board. We were told they were booking a hotel for us and would fly out in the morning, we were left for an hour to wait for the KQ employee to return. We ended up sleeping in the KQ lounge and my bag was left in Nairobi. A day later they called to tell me the bag arrived, when I asked for them to deliver it they were very apprehensive and upset because they were not sure how they would organize this. No voucher was provided for this inconvenience and the customer service was sub part. Will not fly KQ in the future unless the airline makes a gesture to rectify this."

Cons: "Laguages lost"

Pros: "Nothing"
Cons: "This airline and this flight were horrific. See my previous review for Rwandaair, on the same ticket."

Cons: "I changed my flight but they didn’t change it and now I’m stuck!!!"

Pros: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Cons: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."

Pros: "Your crew were great."

Pros: "Nice crew. Smooth flight :)"

Pros: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Cons: "The food could have been better and the crew attention and assistance to the passengers."

Pros: "Crew was very nice, very helpful"
Cons: "3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience"

Pros: "Crew was good. Aircraft was fresh and clean."
Cons: "The movie selection is very mediocre"

Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."

Cons: "The orderliness during boarding needs more work"

Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."

Pros: "Ethiopian Airlines it great."
Cons: "Nothing"

Cons: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"

Pros: "Seats, pillows, blankets, entertainment system, crew."

Pros: "Amazingly smooth flight and landing."

Pros: "Everything"
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."

Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."

Cons: "The crew kept on supplying 3 passengers with beer and wine, who obviously had too much to drink already and were obnoxiously loud and disturbing the flight."

Pros: "ET's on board crew is excellent. The food is great."
Cons: "Delay.....again."

Pros: "Entertainment"
Cons: "Food"

Pros: "That I finally had an on time flight with Ethiopian airlines, having suffered through an absolutely miserable outbound flight"
Cons: "On connecting from Bangkok to Nairobi passengers are funneled into a security waiting area with no water, coffee, duty free shopping- absolutely nothing but dirty toilets- for a 2+ hour layover. Bole airport is surely one of the most disfunctional airports on the planet."

Pros: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Cons: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."

Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every things is very slow ."

Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."

Pros: "The flight was on time. Staff was friendly and accommodating."
Cons: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."

Cons: "Food can be improved."

Cons: "Terrible food (chopped cold spaghetti with no flavor) and terrible service (crew forgot to offer me tea or water, did not come when called) and over one hour late with no apologies given"

Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"

Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."

Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"

Pros: "Staff was friendly. Airplane was clean, new and well maintained"
Cons: "The airport was disorganized. the boarding process was chaotic to say the least."

Pros: "Flying direct from LA to Europe is a challenge. My other flight got cancelled the day of from another airline but i found this flight 12 hours later direct to Ireland for very cheap. Nice staff and amenities. Socks headphones and plenty of LEG ROOM in economy class. Would fly again"

Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"

Cons: "I was suppose to stay on the flight in Hong Kong to continue to Ethiopia and they never made an announcement. I had a seat with a TV that did not work and it took over 30 mins for a flight attendant to respond."

Pros: "Service & Staff"
Cons: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."

Cons: "the hotel they put me in in the connection was horrible"

Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."

Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."

Pros: "Flight was on time"
Cons: "Asian vegetarian food came for me at the end After telling many times to cabin crew Airport hostess were rude On 16th from Nairobi to mumbai one of my bag didnt arrive to mumbai .mumbai staff of Ethiopian airline was not ready to even answer .it was v disturbing As was travelling to some other city had to buy new stuff for trVelling"

Pros: "The flight attendants seemed a bit disorganized delivering the food and drinks"

Pros: "The service during the flight was perfect"
Cons: "N/A"

Pros: "Food and wine"
Cons: "Music"

Cons: "Comfort level and food."

Pros: "Smooth Flight."
Cons: "The food."

Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."

Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."

Pros: "They flight was on time."
Cons: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."

Cons: "I wasn't able to use the in flight entertainment at all."

Cons: "allocated the worst seat on the plane despite choosing a different seat online"

Pros: "That they told me my bag would transfer and then it didn't...I loved that."
Cons: "After asking multiple times, I was reassured that my checked bag would go to my final destination. Yet my bag has still not been found."

Pros: "I enjoyed my stay at the hotel. It was clean and the staff made sure to make every attempt to clean the room. They gave 2 bottles of water each day. The flight on Ethiopian Airlines was smooth, kind crew and clean airplane. Airport was well lighted and had big sighs."
Cons: "This is what I didn't like, there guys there driving white cars or trucks that pretends to be taxi drivers. Don't use them. They are thieves and fake as hell. His name is Nasah, a guy from India, drives a white land cruiser. Please avoid them. Use the regular toyota cars that hat TAXI written on it."