Low season | November |
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High season | December |
Movie channels was great. Air hostess could be a little more caring
Movie channels was great. Air hostess could be a little more caring
I still cannot find my luggage. I need my luggage.
I did not receive my luggage This airline is not good. My luggage is missing please you guys need to find my luggage. It’s been three days now I cannot get my luggage. This is not a good business I
Business and economy lines were common for most of the journey including check in and security control in Addis Abbeba. Food choice was fine, however there was a hair in my rice
Customer service and the food was great. If the announcements in English could be said slower for the customer to understand what is being said. Due to ascent, it is difficult to understand. repaeting would help.
Again, entertainment system didn't work. 50% of aircraft don't seem to have a functional entertainment system and the crew is absolutely uninterested in fixing. They just say Addis needs to fix it. Well, Addis had better get off it's butt and fix their aircraft.
Bathrooms were absolutely atrocious. Absolutely third world. Unusable. From non-flushing toilets to poor maintenance - missing toilet paper, dirty with mess, etc. Horrifying. Does Ethiopian Airways expect customers to clean the bathroom before use. For sure inconsiderate passengers don't do anything to clear/clean after use.
Boarding was mayhem. Entertainment system wasn't operational. Food was poor. It was like flying in the 1990's. For the price of the ticket, this was not value for money. It felt much more like an extreme discount airline.
It might have nothing to do with the airline but the only problem was the long waiting for baggage claim at Entebbe
I was a good, but long trip. The airline did a good job. I would use them again.