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Toilets could be serviced more frequently. They ran out of toilet paper.

The staff were fantastic and the food was tasty. My check in experience was good too.

The on boarding process at the airport was confusing with no order set in place. So passengers were creating their own lines. Taking the bus to the plane as a bit cumbersome. Once in the plane, the flight attendants were tentative and friendly. Seats were comfortable and food was okay.

Old 777 on this route uncomfortable and in need of updating.

Service was great. Food was perfect. My mom needed a wheelchair and I was worried that I will miss the connecting flight. Emirates ground staff and wheelchair staff ensured we get to our gate on time.

Business boarding is too messy, if can be systematic will be better

Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.

Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.

On time, organized boarding, good food and entertainment-plane was clean, comfortable, well-maintained and updated.

Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.