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This was a codeshare with flydubai. Took off on time and landed before time. It was very good

Toilets could be serviced more frequently. They ran out of toilet paper.

The staff were fantastic and the food was tasty. My check in experience was good too.

The on boarding process at the airport was confusing with no order set in place. So passengers were creating their own lines. Taking the bus to the plane as a bit cumbersome. Once in the plane, the flight attendants were tentative and friendly. Seats were comfortable and food was okay.

Old 777 on this route uncomfortable and in need of updating.

Service was great. Food was perfect. My mom needed a wheelchair and I was worried that I will miss the connecting flight. Emirates ground staff and wheelchair staff ensured we get to our gate on time.

Business boarding is too messy, if can be systematic will be better

Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.

Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.

On time, organized boarding, good food and entertainment-plane was clean, comfortable, well-maintained and updated.

My seat 3G did not go down fully and the buttons were not working properly

Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.

Staff didn’t check cabin well for landing seemed more interested in chatting to each other. Food was poor and differed from pre order.

Very good. Glad we had Premium for the flight out.

Needed a 6 hour lay over in Atlanta. How can this be avoided ?

Staff was friendly. Food was so-so. The economy seats are probably some of the most uncomfortable I’ve ever sat in. The headrest kept falling down which has happened multiple times before on Virgin.

i saved my points for more than 10 years in anticipation of treating myself to an upper class fight to and from london on virgin atlantic. i was shocked to find what you consider “upper class” on the dreamliner. it was, at best, a mediocre business class accommodation. it was tight and not that comfortable, with nearly no personal storage. everything was cramped and just generally disappointing. once i lucked into a 1st class upgrade to europe on lufthansa - a magical experience that found me reluctant to sleep, lest i deprive myself the joy of their setup. i expected something similar from virgin atlantic, but i could not have been more wrong. it will be the same arrangement on my flight home, but at least i know what (not) to expect. to be clear, this is only in reaction to the physical accommodations. your people were, and always are fantastic.

Very good airline. There is still some room for improvement but overall I’m happy

If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.

Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.

I have paid extra money for my special meal service but I received the the local food. Which is not acceptable.

As I mentioned flight from NY to Bangalore was excellent but the return flight from Bahrain to NYC was mediocre, Looks like a old aircraft also not much choice in entertainment.

Everything about our return trip from Colombo to Manchester was excellent. Staff were brilliant all flights. Return flights on time and all staff were brilliant. The outbound journey however was marred by cancellation of Man to Bahrain flight. No information or staff assistance. Customer Service none existent. Told to make own arrangements by none interested or understanding telephone staff who said to make own hotel arrangements and be reimbursed. CS refused to reimburse hotel or lost lounge booking or taxi fees.

Worst flight ever.service was extremely poor and food taste was horrible.Served me mashed potatoes and chicken calling it Briyani.

The drinks should come before food. Unable to have any fluid unless after food. Thanks

Aereo nuovissimo e con tanti servizi malgrado la durata del volo Spazio per le gambe ridottk

It was a great experience, can’t wait to do it again soon!!

The boarding at Heathrow is chaotic. That's partly due to the lack of space and seating at gate 8, and a Qatar flight from gate 9 at the same time. That's down to Heathrow rather than Gulf Air. I've had a similar experience here before. Another problem which isn't specific to Gulf Air or Heathrow is announcements, and those for boarding in particular. They are difficult to hear with all the other noise and for me with hearing problems it's even worse. A simple tv screen would help, so long as it's updated of course.

Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!

all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.

Crew attentiveness and service as well as the quality of on board dining could be better. Seats and controls are very dated.

Nice lounge but had a 5 hour layover which is a lot

Flight on time and priority boarding worked. I travelled economy although business was available as no flights are cheap these days and at least with BA loyalty card I get a baggage allowance for nothing. That made the flight comparable or even cheaper than the ‘budget’ alternative. As for catering and entertainment - not on a BA short haul economy ! At least we were offered biscuits and water! Catering for economy short haul has been reduced to the minimum - no tea or coffee or other drinks than water (from a large bottle with a paper cup on offer). They will say this is better for the environment, which it is, but proper waste management is still needed for empty packets etc. so actually it’s a money saver.

Terrible service especially for premium economy. Much more comfortable seats on other providers

Cancelled flight, limited information and chaotic rebooking and accommodation provision. Apathetic crew who were more interested in taking about their layover plans than remembering passengers orders and actually bringing them (after 3 reminders). To top it off, priority baggage checked in at The Wing (LHR’s first class checkin) was delivered last to the baggage belt.

I don’t understand why a reputable airline like BA would delegate their London flights to AA. Makes no sense to me, as most domestic carriers do such a poor job these days. Terminal 3 at LHR is a total dump

The seats on the plane and at Heathrow Airport are so uncomfortable

Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.

From LHR to EWR the plane was dirty. The entertainment section touch screen was beyond horrible it didn’t work. It really looked like I was in economy class with horrible equipment provided to pass the hour. You need to be sleeping otherwise your experience of British airways would have been beyond pathetic. Food selection was horrible. I vomited a lot. All in all very bad experience

The food was horrible. Everyone had gas right after eating that resulted in lines at the bathroom. There were also screaming kids everywhere (probably at least 6 in economy). It did not result in comfort. There should be dedicated play areas to help keep them entertained. We felt bad for the parents.

They didnt chack the vise for Vietnam (they chaked but sad its was great and then when web had problem, NO Service they didnt unser my messes

Kayak offered terrible customer service. The 2nd of 3 flights were cancelled and it took me an hour on the phone to try to cancel the other 2. I had to call back later to get someone to assist. I was calling internationally and an already stressful situation was made worse.

Moderate carrier , one of the flight attendant crashed my leg with the food table and never bothered to apologia but give you a lecture about how to sit in your seat.

No TVs are working, in my local busses also not work sometimes. Is the both are same,,

If I have a choice I would not use this airline. They moved by booking to Smart Wings, an airline they code share with. Changing terminals in buses and dealing with some of the staff associated with it is not the best experience. Having stated that I must share that the crew of Smart Wings airlines was polite.

Consider serving food to all passengers regardless of food reservation status during booking.

This was a smartwings operated flight. Flydubai is no longer value for money. Their prices are as high as emirates whereas delays, services and overall quality is as low as any other low cost carrier.

The only highlight on this flight was the taste of the food, which was surprisingly good. Everything else was below average, and the cabin crew service especially stood out for being slow and inattentive. We were surrounded by toddlers/babies and it made our 4 hour flight feel like 10 hours. Granted, that's not the airline's fault, but it added to the overall subpar experience.

Second-row economy doesn't have leg space if you are 6 feet

מלון חבל על הזמן השאר יום יומיים סבבה אבל בחוץ חום כלבים