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Cons: More organizations on the boarding . And on time was 3 hours delay

Pros: Crew helpful

Cons: On time

Pros: Typical SW flight, good value

Cons: Delayed flight, TSA checkpoint established at gate added to already delayed flight, beverage service cut short because of mild turbulence. Flight attendant threatened to call cops because we asked to finish our drinks that she had just given to us 3 mins ago. When asking for our drink ticket in return she refused.

Cons: I was extremely thirsty and needed water and they were like, we can’t do beverage service cuz it was a bumpy flight. Like just hand me a bottle of water... I thought I was going to pass out

Cons: Plane was 5-6 hours late taking off. Had no where to go and no advanced notice, I know things come up, but it was a major inconvenience and very uncomfortable being in the airport that long.

Cons: The Southwest counter agents at SFO did not help my senior citizen parents get on a flight they were running up the clock against. They could've had a handler to help those especially during the busy holiday season. As a consequence they missed their flight and had to wait a day because they were told they couldn't board even with 40 minutes to spare.

Pros: Nothing.

Cons: One crew member, I don’t know her name but she stated she had been working this job for 17 years should have retired long ago. Less than friendly personality does not translate well for the service industry. Rude and abrupt come to mind. Zero weather issues on a completely booked flight. Those are things that can’t be avoided. This however is just poor management. The inexcusable delay sitting in the tarmac for over 10 minutes waiting for our gate to be clear is unacceptable. You know well in advance we are arriving. If the gate isn't going to clear in time, change our gate. Not a great way to do business, and one of many reasons I won’t fly Southwest ever again.

Cons: WiFi struggles to work. Had to be rest numerous times.

Pros: I got to my destination

Cons: Southwest is very often running behind and it’s becoming more frequent. I don’t get this from American Airlines

Pros: The crew was the only good thing about this flight. Thanks for their well done job.

Cons: Two gate changes (boarding had already begun and they made some people disembark) and an hour+ delay with zero explanation as to why. Weather was perfect so it definitely wasn’t a weather issue. You’ll get much more patient travelers if you just explain what the problem was, apologize for it, fix it, and then work on not letting it happen again. Also, it doesn’t help when the passengers are all loaded, seated and ready to go and you sit at the gate for an excessive amount of time. Again, there was no weather issue.

Cons: Very late - kept pushing the departure and the final departure info quoted arrival a t 7:40pm but in fact we arrived at 8:09pm

Cons: Not swap planes, costing us an hour of a trip

Pros: Cheep

Pros: Quick flight.

Cons: Crew was the least friendly I’ve ever seen. Waited at baggage claim for 30 minutes with no information and no one around to ask.

Pros: Movie was good and wifi

Cons: Stewardess was having a bad day I guess. Plane took forever to fly out

Cons: Too many crying kids, plane too warm, plus flight delayed. Must improve !

Cons: Fly was try hours delay. Boarding process very poor, people with the same letter but no organization on the lune with the numbers, also, people with big carry on and more than one created complications for the last customers boarding do to they no have room for they personally belongings