
Southwest information
IATA code | WN |
---|---|
Routes | 5734 |
Top route | Houston Hobby to Dallas Love Field |
Airports served | 103 |
Top airport | Chicago Midway |
Southwest traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.6
Pros: crew were all pretty good. wait time and connecting flight and little delays. thank you
Cons: continue to be pro-active in notifying customers of flight changes. thank you
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7.6
Pros: The Crew
Cons: The entertainment and comfort on board
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10.0
Cons: The boarding process is always a bad experience Need to speed it up just a bit to make it a good experience as well.
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8.0
Cons: Plane was a little older. But the staff was terrific
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8.5
Cons: I like Southwest. Plane was comfortable. Staff was very friendly and the 2 free bags is awesome. That means the overhead is not packed.
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6.0
Cons: Our flight was delayed 2.5 hours, even though the plane was already at the gate. Of course, they woudn't say why, but it appears that they needed to use our plane for another flight, which boarded into what was originally our plane about 45 minutes after our flight was delayed and moved to another gate.
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7.0
Pros: Food always bad - all airlines
Cons: Free WiFi
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6.3
Cons: More organizations on the boarding . And on time was 3 hours delay
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6.4
Pros: Crew helpful
Cons: On time
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8.4
Pros: Crew was amazing! Personable, friendly, courteous. One of the best flights.
Cons: Better snacks.
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9.0
Pros: Amazing crew and I was on time.
Cons: More legroom
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3.0
Pros: Typical SW flight, good value
Cons: Delayed flight, TSA checkpoint established at gate added to already delayed flight, beverage service cut short because of mild turbulence. Flight attendant threatened to call cops because we asked to finish our drinks that she had just given to us 3 mins ago. When asking for our drink ticket in return she refused.
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4.3
Cons: I was extremely thirsty and needed water and they were like, we can’t do beverage service cuz it was a bumpy flight. Like just hand me a bottle of water... I thought I was going to pass out
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7.5
Pros: Crew was very nice!
Cons: It was really cold at the beginning of the flight! So I wasn’t as comfortable until the heater came on.
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10.0
Pros: SW crew, as always, is very relaxed and friendly. The plane, though, is new and clean, which is a plus for SW (flown on SW many times before and the planes are generally not new though tidy).
Cons: Would be great if these new plane have electrical outlets.
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6.0
Cons: Plane was 5-6 hours late taking off. Had no where to go and no advanced notice, I know things come up, but it was a major inconvenience and very uncomfortable being in the airport that long.
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4.6
Cons: The Southwest counter agents at SFO did not help my senior citizen parents get on a flight they were running up the clock against. They could've had a handler to help those especially during the busy holiday season. As a consequence they missed their flight and had to wait a day because they were told they couldn't board even with 40 minutes to spare.
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10.0
Pros: Super nice crew. We arrived 30 minutes early also.
Cons: Actually nothing on this flight. It was super.
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10.0
Cons: Always excellent - friendly & engaging
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7.6
Pros: good landing, courteous service
Cons: more legroom
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7.6
Pros: Very smooth landing. courteous friendly service
Cons: more leg room
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9.5
Pros: Rear exit of the plane.
Cons: Everything was good
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7.6
Pros: Southwest staff are always so friendly and kind. Overall very pleasant experience.
Cons: Flights are always cramped and crowded. I shouldn’t complain because it’s not a huge issue, but a bit of extra personal space would be awesome
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3.3
Pros: Nothing.
Cons: One crew member, I don’t know her name but she stated she had been working this job for 17 years should have retired long ago. Less than friendly personality does not translate well for the service industry. Rude and abrupt come to mind. Zero weather issues on a completely booked flight. Those are things that can’t be avoided. This however is just poor management. The inexcusable delay sitting in the tarmac for over 10 minutes waiting for our gate to be clear is unacceptable. You know well in advance we are arriving. If the gate isn't going to clear in time, change our gate. Not a great way to do business, and one of many reasons I won’t fly Southwest ever again.
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10.0
Pros: The crew was engaging and entertaining.
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8.3
Pros: The Stewardess was super. Funny and entertaining. Good service also
Cons: Better snacks.
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10.0
Pros: SW crews are usually amazing and today was no exception.
Cons: Landing was very rough but flight overall was great
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6.0
Cons: WiFi struggles to work. Had to be rest numerous times.
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5.5
Pros: I got to my destination
Cons: Southwest is very often running behind and it’s becoming more frequent. I don’t get this from American Airlines
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9.3
Pros: The crew was great under the bumpy circumstances
Cons: Let us board with our grandbaby
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10.0
Cons: My flight got canceled the first time ever from Ontario to Oakland and between me calling kiwi.com and Southwest Southwest got me a new flight that day before on Monday because I found don't Monday morning my flight was cancelled so I got on the phone right away the kiwi and then they told me to call Southwest which I did and the lady was super and she got me on a flight Monday afternoon a day before to Phoenix and then on to Baltimore originating from Ontario everything worked out great thank you
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8.0
Pros: the crew was fine
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10.0
Pros: We arrived 20 minutes ahead of schedule!
Cons: Everything was great!
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8.6
Cons: Missing plugs usb power for cellphones o laptops
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3.2
Pros: The crew was the only good thing about this flight. Thanks for their well done job.
Cons: Two gate changes (boarding had already begun and they made some people disembark) and an hour+ delay with zero explanation as to why. Weather was perfect so it definitely wasn’t a weather issue. You’ll get much more patient travelers if you just explain what the problem was, apologize for it, fix it, and then work on not letting it happen again. Also, it doesn’t help when the passengers are all loaded, seated and ready to go and you sit at the gate for an excessive amount of time. Again, there was no weather issue.
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8.4
Pros: I like how the pilot communicate with us on the travel time, weather and so forth.
Cons: The boarding process, I missed my queue because how it was announced, I was a bit confused.
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10.0
Cons: Excelente
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10.0
Cons: nothing! smooth and easy!
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8.6
Cons: Timeliness.
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10.0
Best flying experience ever
Pros: The crew at the airport before take off at A4 in Burbank were interactive engaged in the people and made it plain fun to be at the airport. They had people singing and dancing! It brought people together! In a time like now where the default is being divided, it was comforting and it lifted my spirits!
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4.0
Cons: Very late - kept pushing the departure and the final departure info quoted arrival a t 7:40pm but in fact we arrived at 8:09pm
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8.4
Pros: The plane was new and very clean and entertainment movies are new.
Cons: The flight was 2 hours late. Was supposed to get into Seattle by 11:10pm ended up more like 1:20am. And there was no clean explanation, it’s either the inbound flight was used to fly to San Diego instead or some weather/visibility issue at Seattle but the weather/visibility issue was stated to only cause about 50 mins delay.
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9.0
Pros: The crew on southwest is fantastic, and I enjoy the fact they have no assigned seating.
Cons: I wish the snack options were better. But otherwise had a very good experience flying southwest
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4.6
Cons: Not swap planes, costing us an hour of a trip
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10.0
Pros: The best airline I've ever flown with.
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8.0
Pros: The amazing crew.
Cons: Stop cramping so many people on the plane and give extra legroom
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10.0
Pros: Crew was fantastic!!
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8.0
Pros: The crew was great.
Cons: Nothing.
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6.4
Pros: Cheep
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8.4
Pros: Pam was an amazing flight attendant!
Cons: Many of us got notifications on our phones that our flight was boarding however we were not given instructions nor was there a gate agent available for another 10-15 minutes. The aircraft was at the gate for at least 45 minutes before we were supposed to board. Then when they let us board they told us to hurry or we would be late for take off.
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5.3
Pros: Quick flight.
Cons: Crew was the least friendly I’ve ever seen. Waited at baggage claim for 30 minutes with no information and no one around to ask.
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7.6
Cons: Better seats. Baggage claim at LAX sucks! Almost 1 hour to get our baggage.
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8.0
Cons: food and drinks, space and leg room
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10.0
Cons: Great flight and arrived 10 minutes early.
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8.8
Pros: Easy smooth flight.
Cons: Seats barely recline. No charging station
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10.0
Pros: Southwest is easy, what else can you ask of an airline
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8.0
Cons: The flight was delayed by nearly an hour.
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5.3
Pros: Movie was good and wifi
Cons: Stewardess was having a bad day I guess. Plane took forever to fly out
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3.3
Cons: Too many crying kids, plane too warm, plus flight delayed. Must improve !
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5.2
Cons: Fly was try hours delay. Boarding process very poor, people with the same letter but no organization on the lune with the numbers, also, people with big carry on and more than one created complications for the last customers boarding do to they no have room for they personally belongings
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9.6
Pros: crew were all pretty good. wait time and connecting flight and little delays. thank you
Cons: continue to be pro-active in notifying customers of flight changes. thank you
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10.0
Cons: The boarding process is always a bad experience Need to speed it up just a bit to make it a good experience as well.
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8.5
Cons: I like Southwest. Plane was comfortable. Staff was very friendly and the 2 free bags is awesome. That means the overhead is not packed.
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9.0
Pros: Amazing crew and I was on time.
Cons: More legroom
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10.0
Pros: SW crew, as always, is very relaxed and friendly. The plane, though, is new and clean, which is a plus for SW (flown on SW many times before and the planes are generally not new though tidy).
Cons: Would be great if these new plane have electrical outlets.
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10.0
Pros: Super nice crew. We arrived 30 minutes early also.
Cons: Actually nothing on this flight. It was super.
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10.0
Cons: Always excellent - friendly & engaging
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9.5
Pros: Rear exit of the plane.
Cons: Everything was good
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10.0
Pros: The crew was engaging and entertaining.
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10.0
Pros: SW crews are usually amazing and today was no exception.
Cons: Landing was very rough but flight overall was great
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9.3
Pros: The crew was great under the bumpy circumstances
Cons: Let us board with our grandbaby
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10.0
Cons: My flight got canceled the first time ever from Ontario to Oakland and between me calling kiwi.com and Southwest Southwest got me a new flight that day before on Monday because I found don't Monday morning my flight was cancelled so I got on the phone right away the kiwi and then they told me to call Southwest which I did and the lady was super and she got me on a flight Monday afternoon a day before to Phoenix and then on to Baltimore originating from Ontario everything worked out great thank you
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10.0
Pros: We arrived 20 minutes ahead of schedule!
Cons: Everything was great!
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8.6
Cons: Missing plugs usb power for cellphones o laptops
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10.0
Cons: Excelente
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10.0
Cons: nothing! smooth and easy!
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8.6
Cons: Timeliness.
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10.0
Best flying experience ever
Pros: The crew at the airport before take off at A4 in Burbank were interactive engaged in the people and made it plain fun to be at the airport. They had people singing and dancing! It brought people together! In a time like now where the default is being divided, it was comforting and it lifted my spirits!
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9.0
Pros: The crew on southwest is fantastic, and I enjoy the fact they have no assigned seating.
Cons: I wish the snack options were better. But otherwise had a very good experience flying southwest
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10.0
Pros: The best airline I've ever flown with.
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10.0
Pros: Crew was fantastic!!
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10.0
Cons: Great flight and arrived 10 minutes early.
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8.8
Pros: Easy smooth flight.
Cons: Seats barely recline. No charging station
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10.0
Pros: Southwest is easy, what else can you ask of an airline
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7.6
Pros: The Crew
Cons: The entertainment and comfort on board
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8.0
Cons: Plane was a little older. But the staff was terrific
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7.0
Pros: Food always bad - all airlines
Cons: Free WiFi
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8.4
Pros: Crew was amazing! Personable, friendly, courteous. One of the best flights.
Cons: Better snacks.
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7.5
Pros: Crew was very nice!
Cons: It was really cold at the beginning of the flight! So I wasn’t as comfortable until the heater came on.
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7.6
Pros: good landing, courteous service
Cons: more legroom
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7.6
Pros: Very smooth landing. courteous friendly service
Cons: more leg room
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7.6
Pros: Southwest staff are always so friendly and kind. Overall very pleasant experience.
Cons: Flights are always cramped and crowded. I shouldn’t complain because it’s not a huge issue, but a bit of extra personal space would be awesome
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8.3
Pros: The Stewardess was super. Funny and entertaining. Good service also
Cons: Better snacks.
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8.0
Pros: the crew was fine
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8.4
Pros: I like how the pilot communicate with us on the travel time, weather and so forth.
Cons: The boarding process, I missed my queue because how it was announced, I was a bit confused.
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8.4
Pros: The plane was new and very clean and entertainment movies are new.
Cons: The flight was 2 hours late. Was supposed to get into Seattle by 11:10pm ended up more like 1:20am. And there was no clean explanation, it’s either the inbound flight was used to fly to San Diego instead or some weather/visibility issue at Seattle but the weather/visibility issue was stated to only cause about 50 mins delay.
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8.0
Pros: The amazing crew.
Cons: Stop cramping so many people on the plane and give extra legroom
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8.0
Pros: The crew was great.
Cons: Nothing.
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8.4
Pros: Pam was an amazing flight attendant!
Cons: Many of us got notifications on our phones that our flight was boarding however we were not given instructions nor was there a gate agent available for another 10-15 minutes. The aircraft was at the gate for at least 45 minutes before we were supposed to board. Then when they let us board they told us to hurry or we would be late for take off.
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7.6
Cons: Better seats. Baggage claim at LAX sucks! Almost 1 hour to get our baggage.
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8.0
Cons: food and drinks, space and leg room
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8.0
Cons: The flight was delayed by nearly an hour.
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6.0
Cons: Our flight was delayed 2.5 hours, even though the plane was already at the gate. Of course, they woudn't say why, but it appears that they needed to use our plane for another flight, which boarded into what was originally our plane about 45 minutes after our flight was delayed and moved to another gate.
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6.3
Cons: More organizations on the boarding . And on time was 3 hours delay
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6.4
Pros: Crew helpful
Cons: On time
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3.0
Pros: Typical SW flight, good value
Cons: Delayed flight, TSA checkpoint established at gate added to already delayed flight, beverage service cut short because of mild turbulence. Flight attendant threatened to call cops because we asked to finish our drinks that she had just given to us 3 mins ago. When asking for our drink ticket in return she refused.
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4.3
Cons: I was extremely thirsty and needed water and they were like, we can’t do beverage service cuz it was a bumpy flight. Like just hand me a bottle of water... I thought I was going to pass out
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6.0
Cons: Plane was 5-6 hours late taking off. Had no where to go and no advanced notice, I know things come up, but it was a major inconvenience and very uncomfortable being in the airport that long.
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4.6
Cons: The Southwest counter agents at SFO did not help my senior citizen parents get on a flight they were running up the clock against. They could've had a handler to help those especially during the busy holiday season. As a consequence they missed their flight and had to wait a day because they were told they couldn't board even with 40 minutes to spare.
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3.3
Pros: Nothing.
Cons: One crew member, I don’t know her name but she stated she had been working this job for 17 years should have retired long ago. Less than friendly personality does not translate well for the service industry. Rude and abrupt come to mind. Zero weather issues on a completely booked flight. Those are things that can’t be avoided. This however is just poor management. The inexcusable delay sitting in the tarmac for over 10 minutes waiting for our gate to be clear is unacceptable. You know well in advance we are arriving. If the gate isn't going to clear in time, change our gate. Not a great way to do business, and one of many reasons I won’t fly Southwest ever again.
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6.0
Cons: WiFi struggles to work. Had to be rest numerous times.
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5.5
Pros: I got to my destination
Cons: Southwest is very often running behind and it’s becoming more frequent. I don’t get this from American Airlines
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3.2
Pros: The crew was the only good thing about this flight. Thanks for their well done job.
Cons: Two gate changes (boarding had already begun and they made some people disembark) and an hour+ delay with zero explanation as to why. Weather was perfect so it definitely wasn’t a weather issue. You’ll get much more patient travelers if you just explain what the problem was, apologize for it, fix it, and then work on not letting it happen again. Also, it doesn’t help when the passengers are all loaded, seated and ready to go and you sit at the gate for an excessive amount of time. Again, there was no weather issue.
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4.0
Cons: Very late - kept pushing the departure and the final departure info quoted arrival a t 7:40pm but in fact we arrived at 8:09pm
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4.6
Cons: Not swap planes, costing us an hour of a trip
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6.4
Pros: Cheep
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5.3
Pros: Quick flight.
Cons: Crew was the least friendly I’ve ever seen. Waited at baggage claim for 30 minutes with no information and no one around to ask.
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5.3
Pros: Movie was good and wifi
Cons: Stewardess was having a bad day I guess. Plane took forever to fly out
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3.3
Cons: Too many crying kids, plane too warm, plus flight delayed. Must improve !
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5.2
Cons: Fly was try hours delay. Boarding process very poor, people with the same letter but no organization on the lune with the numbers, also, people with big carry on and more than one created complications for the last customers boarding do to they no have room for they personally belongings
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