Southwest (WN) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

8.4 Excellent

Based on 4,107 reviews

Overall

8.7

Boarding

8.7

Comfort

8.4

Crew

9.0

Entertainment

7.9

Food

7.8

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: Staff was all very accommodating and helpful. Process was very smooth.

Reviewed Jul 2017

review from
4.6

Original flight cancelled.

Pros: Sky Cap helped us get a better flight than Southwest scheduled us on. So....we were able to attend Theater as planned.

Cons: No text that flight was cancelled. Had 20 minutes to get to plane. Made it but seats were not available to sit together. Delays at TSA security. Had to wait 3 hours for our connecting flight In St. Louis.

Reviewed Jul 2017

review from
9.0

Pros: They played games to win travel vouchers as we waited for our delayed flight. And had tasty snacks.

Cons: But the flight was over an hour delayed.

Reviewed Jul 2017

review from
6.0

Pros: Like SW boarding. Also ease of changing flights with no penalty.

Cons: Flight delay, apparently Chicago weather service.

Reviewed Jul 2017

review from
7.3

Cons: Baggage was very late arriving

Reviewed Jul 2017

review from
10.0

Pros: great fun flight

Cons: if I had to choose something, i would say that the Wifi portal for watching movies from mobile phone was glitchy

Reviewed Jul 2017

review from
8.3

Cons: No food

Reviewed Jul 2017

review from
7.3

MCO -DCA

Pros: The staff and crew were wonderful they were just very friendly as always and they help my mom and I get a wheelchair considering I was traveling with my mom his 90

Cons: nothing actually found them to be very professional and dealing with a lady who is missing her flight because her boyfriend didn't show up on time. The agent was very nice and very patient:)

Reviewed Jul 2017

review from
6.0

Staff was friendly

Pros: Staff was friendly

Cons: No free Wi-Fi no On board music or movies or anything for free, other than snacks and drinks.

Reviewed Jul 2017

review from
10.0

Little luxuries make the difference

Pros: I enjoyed my experience with SW. It's been a few years since I have flown with any airlines. It was delightful to have little luxuries like free checked bags.

Cons: The only thing I didn't like was how rough the landing was. It was like there wasn't enough space to land.

Reviewed Jul 2017

review from
10.0

New to SW and little luxuries

Pros: I enjoyed my experience with SW. It's been a few years since I have flown with any airlines. It was delightful to have little luxuries like free checked bags.

Cons: The only thing I didn't like was how rough the landing was. It was like there wasn't enough space to land.

Reviewed Jul 2017

review from
4.0

Need better screening for "passengers of size"

Cons: If you are going to charge me an extra $40 to board early, I want better assurances that a 400 lb seat mate is not going to be sitting halfway into my seat and armrest. Sadly this is now a frequent occurrence for me on SWA.

Reviewed Jul 2017

review from

10.0

Pros: Staff was all very accommodating and helpful. Process was very smooth.

Reviewed Jul 2017

review from
9.0

Pros: They played games to win travel vouchers as we waited for our delayed flight. And had tasty snacks.

Cons: But the flight was over an hour delayed.

Reviewed Jul 2017

review from
10.0

Pros: great fun flight

Cons: if I had to choose something, i would say that the Wifi portal for watching movies from mobile phone was glitchy

Reviewed Jul 2017

review from
10.0

Little luxuries make the difference

Pros: I enjoyed my experience with SW. It's been a few years since I have flown with any airlines. It was delightful to have little luxuries like free checked bags.

Cons: The only thing I didn't like was how rough the landing was. It was like there wasn't enough space to land.

Reviewed Jul 2017

review from
10.0

New to SW and little luxuries

Pros: I enjoyed my experience with SW. It's been a few years since I have flown with any airlines. It was delightful to have little luxuries like free checked bags.

Cons: The only thing I didn't like was how rough the landing was. It was like there wasn't enough space to land.

Reviewed Jul 2017

review from

7.3

Cons: Baggage was very late arriving

Reviewed Jul 2017

review from
8.3

Cons: No food

Reviewed Jul 2017

review from
7.3

MCO -DCA

Pros: The staff and crew were wonderful they were just very friendly as always and they help my mom and I get a wheelchair considering I was traveling with my mom his 90

Cons: nothing actually found them to be very professional and dealing with a lady who is missing her flight because her boyfriend didn't show up on time. The agent was very nice and very patient:)

Reviewed Jul 2017

review from

4.6

Original flight cancelled.

Pros: Sky Cap helped us get a better flight than Southwest scheduled us on. So....we were able to attend Theater as planned.

Cons: No text that flight was cancelled. Had 20 minutes to get to plane. Made it but seats were not available to sit together. Delays at TSA security. Had to wait 3 hours for our connecting flight In St. Louis.

Reviewed Jul 2017

review from
6.0

Pros: Like SW boarding. Also ease of changing flights with no penalty.

Cons: Flight delay, apparently Chicago weather service.

Reviewed Jul 2017

review from
6.0

Staff was friendly

Pros: Staff was friendly

Cons: No free Wi-Fi no On board music or movies or anything for free, other than snacks and drinks.

Reviewed Jul 2017

review from
4.0

Need better screening for "passengers of size"

Cons: If you are going to charge me an extra $40 to board early, I want better assurances that a 400 lb seat mate is not going to be sitting halfway into my seat and armrest. Sadly this is now a frequent occurrence for me on SWA.

Reviewed Jul 2017

review from

Flight status

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Southwest contact information

WN IATA code
+1 800 435 9792 Call
southwest.com Visit

Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.

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