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3 hours delay

Pros: Food was good and flight comfortable

Cons: The plane was dirty and the bathroom footy. We were 3 hours delayed and didn't even offer us some snacks while waiting. The tv entertainment didn't work which is frustrating.

This airline should be banned!

Pros: Nothing

Cons: Service sucks! Reliability is zero! Lies and deceptions! Tried them in 2012, 2014 and this year 2017 and it only gets worse!

Royal air maroc.

Pros: Nothing

Cons: Delayed, 1hr without notification nor apologies from waitresses and responsibles. Bad food and no enough for more options. When food givers arrived they ask : chicken or fish. When you tell them fish they say sorry I only have chicken left. Overall nothing was good. Can I give half star to Royal Air Maroc?

Okay!

Pros: One member of the crew (flight attendant) was very helpful in rearranging our seats closer to each other. Plane seems to be new and clean.

Cons: Long lines, no seats consideration for families, we had seats assigned to us all over the plane including a seat for a 2yrs old baby.

MISSED THE FLIGHT

Pros: Will not know until I take the re-booked new flight

Cons: Being re-booked on a flight that left 32 hours later; because my first RAM flight from Madrid was 4 hrs late departing causing me to miss my flight to JFK. RAM re-scheduled us on an RAM flight that left 32 hrs later necessitating a stay at an airport hotel that we received vouchers. When the first flight was late leaving in Madrid, I requested that they re-book us on a Flight from Madrid to JFK via TAP thru Lisbon, British Airways thru London or Aur France thru Paris. They said they could instead book us on an RAM flight that night from Casablanca to JFK. It turned out that that flight was full and the next flight on 8/17 was also full therefore we were booked on a flight that departed Casablanca at 20:30 and arrived at JFK at 1:05 early morning. They said they could not give us a voucher for a hotel near JFK and we would have to take it up with their agent at JFK. We should also be re-imbursed for our transportation from JFK because we lost our ride home from JFK because of their change of schedule.

Inattentive staff

Cons: Extremely slow and disorganized boarding process. After a child threw-up on the flight, staff was inattentive to assist family.