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Rude staff late departure uncomfortable seats no entertainment

Trully im dissopointed ! Im not recomended ! Last Time I used this air line !

Late! I missed my conection fly !!!! Horrible !!! Im not recomended !

Sad servi

Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything

Delayed flight

The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.

The flight was fine, nothing special, but no problems either.

Small seats , no entertainment, crowded flight

More space . Several delays , boarding process and security extremely disorganized and time consuming

Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!

Barely let my wife and 2 children in. The check in lady said you have to arrive 4-5 hours before flight depature and almost did not let them fly. Thankfully another attendant helped out.

Same problem with aeroplan

The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.

There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.

If they don’t have attitude

This was a rough one. The flight itself was fine, and it was nice to have a little Austrian culture on the way to the US. Check-in with Lufthansa at the Munich airport was very unsatisfying - even worse than checking in to a US domestic flight. Long lines, rude service - the first time in my life that I've had an airport check-in person proactively criticize me. And on top of that, they lost my luggage between Vienna and Newark. I waited at the baggage claim area until all the bags were off, and only at the very end did I discover my bags weren't there. By then it was too late to make my connecting domestic flight, even though I had a nearly two hour layover in Newark. A storm was blowing across the northeast, and the lines to change to a new flight were 50 people long. I ended up spending the night (on my own nickel) at an airport hotel and continuing my flight the next day. Even with an 18 hour delay they still hadn't found a way for my luggage to catch up to me. Overall, a pretty lousy experience.