Traveller reviews
Overall rating
6.0
Good
Based on 116 reviews
Boarding
6.1
Comfort
5.9
Crew
6.7
Entertainment
5.7
Food
5.3
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Austrian Airlines information
| IATA code | OS |
|---|---|
| Routes | 246 |
| Top route | Vienna Intl to Zurich |
| Airports served | 119 |
| Top airport | Vienna Intl |
Austrian Airlines traveller reviews
Pros
"The crew was so friendly."
(in 175 reviews)
"Seat was very comfortable."
(in 13 reviews)
"Overall - great experience!"
(in 3 reviews)
Cons
"In flight crew worked hard."
(in 205 reviews)
"I missed my connecting flight"
(in 205 reviews)
"In flight crew worked hard."
(in 205 reviews)
Recent reviews
Traveller rating
673
277
179
226
8
Find reviews that mention:
short flight
flight was cancelled
flight attendants
flight was late
crew was great
food was good
great service
leg room
business class
seats were comfortable
great experience
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2.0
Couldn’t make this flight so air cNada cancelled the 13 hour portion of my WHOLE TRIP DO NOT BOOK WITH THEM EVER we were in a car accident on our way to the airport and couldn’t make the 50 min flight from Thessaloniki to Vienna SO AIR CANADA CANCELLED OUR FLIGHT HOME WE TRIED CALLING THEM FOR HOURS AND KEPT HANGING UP ON US WE WERE STRANDED IN GREECE ALMOST 24 hours NOT HAPPY THE AIRPORT IS A DISASTER NO STAFF THAT SPEAK ENGLISH OR KNOW WHERE ANYTHING IS WORST EXPERIENCE OF OUR LIVES!!!!!!!!!!!!!
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10.0
Better breakfast. Breakfast was just a very large sweet muffin and coffee.
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2.0
Very poor crew work. No snacks not even chips or pretzel. Even for purchase.For breakfast muffins while all stewards eating omlets. Thank God we brought our own snack. Flight 9 hours with very very limited food availability. Austin airlines shame on you and your upper management.
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8.0
No food on international flight. You get a small pita bread and in it a small portion of scrambled egg if you fly morning or a small cheese toast if it’s dinner time.
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8.0
Basically no food. You get a cheese toast if it’s “dinner” or a pita bread with a bit of scrambled egg if it’s “morning”.
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4.0
Delay mire than 1 hour without explanation
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6.0
My mother asked for a cup of water and a flight attendant told her she forgot to say please. Extremely unprofessional. The crew was not patient or responsive. Not happy with their service.
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2.0
.
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2.0
bad flight, And very bad service
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2.0
I missed this flight due to short connection time and staff at the airport misguided me. They also carried by baggage without informing me. Total chaos.
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2.0
This is a shitty airline company. No one takes no responsibility at all for nothing. I missed flight from Vienna to Riga. No body takes responsibility with all these three airlines involved. They messed up my baggage.
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4.0
Luggage was directed only to the first step
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2.0
~30 infants and small children crying and screaming constantly for the duration of a 10 hour flight. Also Austrian Airlines has terrible up-charge policies. A 10 hour flight *should include a single checked bag *for free*. Never again.
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4.0
~30 infants and small children crying and screaming for the entire duration of a 10 hour flight.
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8.0
My dream is to have little bit more comfortable seating. Seats are too hard. My travel involved three flights so I could definitely feel it. Food on the plane is a another one. On the flight from Toronto to Vienna the potato salad could be completely skipped (not so good). Instead I would add some fruit or other salad. Brownie in a plastic wrapping was not so easy to open.,There were lots of seniors and I noticed that they struggle little bit. Otherwise crew was friendly. Thanks so much for all the hard work!
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2.0
Austria Airlines just not for me. Thought I will have a great experience, however it was the other way around. Every passenger on board had the same meal with no preference.
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10.0
This was a really great overseas flight. The crew was very nice and attentive, the seat was comfortable (more than some planes) and the entertainment was pretty good. The flights left on-time, as well. There was no wifi on the plane which would’ve been helpful, especially if you are a business traveler.
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10.0
At the gate in Vienna we were not permitted to enter seating area unless business class or wheelchair... this was very bad and actually impossible to understand. So uncomfortable! I have been all over the world and have actually never seen this policy. It is very bad for business and will hurt the airline’s reputation!
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2.0
Confort is incredibly bad and crew is unfriendly and unresponsive Food is terrible
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10.0
Food
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8.0
Food
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8.0
Seats way too small for a long flight .... food, just ok ... boarding somewhat disorganised.
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10.0
Everything is good
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8.0
Boarding was disorganized with crew having to check the visa status for us at the gates. Otherwise good flight
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2.0
Food and confort is worse than ever
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8.0
Flight left Berlin with ca. 20 min delay, but arrived to Vienna in time
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4.0
The 2 hours delay in
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2.0
Luggage lost
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10.0
Crew is amazing, food is good, when you need something they’re always there for you, we needed a baby bed and they gave us one and moved us to the front so the baby can lay down on her bed
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10.0
Great crew as always
review from
Austrian Airlines FAQs
Where does Austrian Airlines fly to?
What is Austrian Airlines’ primary hub?
How does KAYAK find such low prices on Austrian Airlines flights?
Flight status
Austrian Airlines route map
Top airports served by Austrian Airlines
- Vienna Intl Airport (VIE)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Zurich Airport (ZRH)
- Paris Charles de Gaulle Airport (CDG)
- London Heathrow Airport (LHR)
- Milan Malpensa Airport (MXP)
- Munich Franz Josef Strauss Airport (MUC)
- Warsaw Frederic Chopin Airport (WAW)
- Kastrup Copenhagen Airport (CPH)
- Hamburg Airport (HAM)
- Amsterdam Schiphol Airport (AMS)
- Duesseldorf Intl Airport (DUS)
- Venice Marco Polo Airport (VCE)
- Bucharest Otopeni Intl Airport (OTP)
Austrian Airlines contact information
- OS IATA code
- +43 5 1766 3100 Call
- austrian.com Visit
Overview of Austrian Airlines
Even though this airline has its hub in Austria, it flies to over 120 international destinations that are located across the globe. If you would like to explore Europe, you can book flights to destinations like Belgium, France, and Greece. For those hoping to travel to Asia, countries like Nepal, Japan, and India are popular options.
Austrian Airlines is a member of Star Alliance, one of the largest airline groups in the world that has many members, including Avianca and Asiana Airlines. Additionally, the company has created codeshare agreements with other airlines in order to diversify its flight paths, with some examples being Air Canada and Thai Airways.
When flying with this airline, there are three classes for you to choose from: Economy, Premium Economy, and Business. While Economy offers standard amenities, including snacks and drinks, Premium Economy will provide you with a particularly comfortable seat that has extra legroom. If you are interested in additional perks, opt for Business instead, as you will have priority boarding, a gourmet meal, free alcoholic beverages, pillows, and blankets.
Composed of over 80 planes, Austria Airlines’ fleet primarily features Airbus, Boeing, and Embraer. The Airbus A320-200 is used the most often and is reserved for medium-range voyages, due to the fact that it can fit approximately 160 to 180 passengers. For longer flights, the company chooses to use the Boeing 777-200ER, as it has an impressive fuel capacity and can fit over 300 passengers. For short domestic flights, the De Havilland Dash 8-400 is a popular option.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.