Daily cleaning, installation of cabin HEPA filters on flights from Rome
Emirates, Qantas Airways and Etihad Airways have all waived their change and cancellation fees on flights from Rome to the United Arab Emirates. Confirm policies on booking site.
Alitalia and Etihad Airways do not allow booking a middle seat on flights from Rome to the United Arab Emirates.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 05m
The cheapest ticket to the United Arab Emirates from Rome found in the last 72 hours was AED 1,098 one-way, and AED 1,517 round-trip. The most popular route is from Rome to Dubai, and the cheapest round-trip airline ticket found on this route in the last 72 hours was AED 202.
Emirates flies most frequently to Dubai from Rome. In general, Qantas Airways, Aerolineas Argentinas and Alitalia fly the most to the United Arab Emirates.
Most visitors from Rome need to provide a negative COVID-19 test result and/or quarantine to enter United Arab Emirates.
Read more about travel restrictions for United Arab Emirates
Visitors from Rome are not required to quarantine after entering United Arab Emirates.
Visitors from Rome must present a negative RT-PCR (NAAT) test taken 72 hours before departing to United Arab Emirates.
Current regulations for vaccinated travelers to United Arab Emirates: most visitors from Rome may enter United Arab Emirates but may still need to provide proof of negative COVID test.
Contact Tracing App for Abu Dhabi - ALHOSN UAE app
Contact Tracing App for Dubai - ALHOSN UAE app - Android
Contact Tracing App for Dubai - ALHOSN UAE app - iOS
Traveler Healt Declaration
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KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to the United Arab Emirates.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United Arab Emirates is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United Arab Emirates with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United Arab Emirates up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew was pleasant and professional"
Cons: "Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat."
Cons: "I couldn't take the airplane since they closed the gate earlier then plannee. I had to buy another ticket and I was stuck at the transit area of Moscow Airport for 24 hours."
Cons: "The food"
Pros: "Lost my luggage"
Cons: "Lost my luggage"
Cons: "This was booked with Virgin Atlantic, there was a medical issue and Vigin Atlantic refused to allow the return ticket code to be rebooked - at any price, so there was no flight, and I paid for a new ticket on another airline."
Pros: "Cabin staff sometimes curt and unfriendly."
Cons: "Public announcements garbled and hard to understand."
Pros: "Food is good"
Cons: "Wifi is $45 for a 300 MBytes, what a waste! Too strict rules for a luggage lead to delays in checking in the bags, so they need to deliver the late luggage by themselves."
Pros: "couple years later, still talk about the wonderful trip i took. super easy flight and also comfy!4"
Pros: "Gentle crew. Good plane."
Cons: "Entertainment system doesn’t work properly. Could not see movie."
Cons: "check in was very slow"
Pros: "We left on time and boarding was quick"
Cons: "Horrible food, weird combinations."
Cons: "Terrible food"
Pros: "Great service, pleasant flight"
Cons: "Food was awful"
Pros: "The crew was amazing and tentative to all of my needs and if there was any question or concern they were quick to respond to it. They also fed us multiple times and offered snacks and beverages throughout the entire flight."
Pros: "it was fine"
Cons: "charged me 100 euros and made me check in my carry on that they let me bring with no issues on the same flight there AND it was a half empty flight. 1cm off and 100 euro robbery. Avoid them if you can."
Cons: "booking this flight was a nightmare. after several calls i was told i can upgrade to a seat with more legroom in economy plus at the airport counter for 12 Euros. it then turned out it cost me $80 for just one leg of the trip, and it wasn't economy plus, but a very narrow seat in an exit row right next to a toilet. The phone customer service was rude, unprofessional, and uninformed."
Pros: "it was on time"
Cons: "food could be better"
Cons: "I had received a boarding pass to the gate #15 and was waiting next to that gate for the boarding. Sheremetievo changed it to the gate #2 and call my last name with completely wrong pronunciation. When I realized that my plane is leaving I had to run more than 1 mile to the gate #2 for the 3 min. You have to be a world champion to do it in time so I was 2 min late. The company forced me to buy a new ticket for $100 from Moscow to St Petersburg and said that they never recognize that that is their fault. Several other people were late to that plane."
Pros: "As always, the Aeroflot crew was awesome!"
Cons: "I was on that plane for 11 hours from boarding to getting deiced to a 10 hour flight to JFK. I sat between to big guys in coach. Very little room to function. The inflight entertainment system didn't work so no movies, music, or anything to make the time go by. Normally I would bring something but the inflight entertainment was so good on the flight from JFK to SVO that it didn't occur to me to bring anything. That was a brutally long flight. Other than that snafu, I love Aeroflot."
Cons: "The food"
Pros: "I am alive."
Cons: "Both flights boarded and left late, my bags got lost and the food was terrible."
Pros: "Nice crew."
Cons: "There was only one food option. Sound on my tv station was broken."
Pros: "We are family of three and the seats assigned to us were not together. Very disappointing because we booked our flight way in advance; five months ago and Aeroflot would not provide us with the assigned seats like other airlines do. Although they are offering this service for a fee, believe this is absurd since we already paid for our tickets and should not get charged for assigned seats. Sandwiches are not very good, two thin slices of ham, cheese and a bun. There was not any juice, only coke or sprite."
Pros: "Comfort and entertaining"
Cons: "Problems with baggage ."
Cons: "SVO (Moscow) airport was dysfunctional. Two Aeroflot employees told me to stay in terminal E for my flight. I waited in line for one hour (they only had three people checking bags!!!). I get to the counter and I'm told it's from terminal D. Thankfully, my checked bag made it. In sum: ask and confirm with more than two people since Aeroflot employees speak no good Angleski."
Pros: "The soda watee"
Cons: "Bitter staff, hideous food, bag never made the connection, seats cramped af, dirty planes..."
Cons: "The food, no wine or beer"
Cons: "Annoucement are almost never understandable"
Cons: "400 people in the flight"
Pros: "Cabin staff (Russian) tried very hard, had limited English, drinks available through our flight. In flight entertainment there were a lot of choices (13 1/2 hr flight). For LA to Spain it was the best price."
Cons: "Announcements from flight deck in English very hard to impossible to understand. Most passengers are Russian. There are some differences in culture and etiquette that exist and you can either deal with them or you can't. Their norm is to be willing to stand in long lines. Personal space may be less than what we are accustomed to in US. The airline staff usually have some English but are not interested in having a discussion with you, just a couple of words. Food: passable, no more. Lady sitting next to me opened up a paper then plastic wrap, placed 2 smoked fish on a stack of napkins then proceeded to dismantle it with her fingers and eat it. It was smelly and disgusting. I commented to a flight attending that I found this impolite to inflict on other passengers - nothing was done - she didn't say a word to the passenger. I don't want to rule others but when I pay money, I don't feel that I should have no say. I might do it again but the cost difference would really have to make it worthwhile."
Pros: "Crew announcements incomprehensible"
Cons: "In Irkutsk Aeroflot charged me extra $54.71 for my second suitcase"
Cons: "For some reason handles between seats couldn't be raised. we were traveling with a child, and could not use three seats as a "bed" as usual"
Cons: "Food is horibble"
Cons: "Crew didn't offer beverages!"
Cons: "I ordered a vegetarian hindu meal (I didnt see another option for vegeterian that eat chease and eggs) and I got chicken which I don't eat. I asked for the stewardess for something else (everyone was eating eggs or panckaes) and she refused."
Pros: "See above"
Cons: "See above"
Pros: "The staff worked very hard the entire flight and responded quickly when needed. Food very good an enjoyable. Comfort the best it can be in a Coach seat."
Pros: "The food, the comfort, the movie selection."
Pros: "The crew was great."
Cons: "Everything was so smooth there were no problems"
Pros: "Food was good so as their selection of movies."
Cons: "The flight crew forgot to take our trays TWICE. We were the only ones in the whole plane who their trays were still in front of us for hours."
Pros: "The food was good"
Cons: "Delay and very hot on board. No form of entertainment"
Cons: "No entertainment. VERY ROUGH turbulence, for well over an hour made for a VERY stressful flight."
Pros: "Excellent service and staff. They actually fed us 2 meals on the 9 hour flight from Moscow - NYC that left at 2 in the afternoon. Compared to Norwegian who wouldn't even give us sodas if we hadn't paid for the meal service! It reminded me of what it used to be like to fly. Well done, Aeroflot!"
Cons: "They have a very odd size for their carry-on luggage--though the bins are regular size--and will charge you $50 to check an additional bag when the carry on you have that fits every other plane doesn't go in the bin. Check the sizes well and plan accordingly."
Pros: "We had never heard of Aeroflot. We had a last minute cancellation. So we booked our flight with them. We loved the service and overall the whOle experience. We will defnitely fly them again..."
Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
Pros: "Smooth takeoff and landing. I fly frequently with RJ, i had a way better experience with them before"
Cons: "Food was tasteless. one of the crews seemed angry and pissed at everyone for some reason. My chair didnt decline back"
Pros: "Seats are crammed & not comfortable but crew members were nice"
Cons: "Add WiFi Serve 2 meals flying Amman to JFK"
Pros: "crew was ok. seats were very tight. climate was hot inside the plane for the whole trip. no entertainment the screens were not working. poor food. and finally we had to go in a bus not a direct gate.. very bad experiance"
Pros: "Boarding process was very fast and crew were highly helpful"
Cons: "No entertainment in the flight No screen !!!!"
Pros: "The check in and the crew"
Cons: "Being in schedule"
Pros: "Crew was great. Seat was comfortable."
Cons: "Drinks and food"
Cons: "Avoid flight delays in the future and respect the flight schedule"
Pros: "The boarding process was smooth and we were updated accordingly."
Cons: "Nothing that I can think of."
Cons: "They need to revamp business. It’s disgusting and is no longer worth the money."
Pros: "This is the first trip on the Egyptian airline and the last trip and the reason delay."
Pros: "Crew was super friendly and seat was comfortabke"
Cons: "They won’t reimburse us for our flight that they canceled.. HORRIBLE and will never fly with them again."
Cons: "My bag arriving when I did"
Pros: "The flights were on time."
Cons: "Food could have been better. ."
Cons: "Seats Crew"
Pros: "Service and food"
Cons: "Old plane"
Pros: "flight attendants were VERY professional and attentive."
Cons: "the bathrooms were awful (likely due to disgusting passengers - but possibly a tidy up by staff could improve the situation). Of course there was a child that screamed for 9 of the12 hour flight - possibly staff could cajole the child/help the parent (?). The movie selection was a little outdated"
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Cons: "Same as above"
Cons: "Seating too tight and close three people sit there arm on each other because no room similarly distance between row is also close food tray falls over"
Pros: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Cons: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
Pros: "Very enjoyable trip and crew was very polite."
Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"
Cons: "Food, seat and entertainment are awful"
Cons: "Food is really bad .."
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Pros: "The staff were nice and friendly and the plane was clean."
Cons: "There were weird issues. Although the plane was fairly new all three toilet seat lids would not stay upright meaning you had to hold them, which was creepy! There were no paper towels in the bathroom--only tissues. The food was poor and portions small even by airline standards. About 25 of us waited one hour for our bags to arrive."
Pros: "All new"
Pros: "Ability to switch to exit row seat as plane was not full. Tea was nice."
Cons: "Audio/Video system very outdated. Sound had background so was unable to watch movie. Temp in plane was too warm. Plane interior was beat up."
Pros: "The service was good and the seats were a good size for economy. Good selection of in flight movies as well."
Pros: "It was a very quick flight!"
Pros: "The flight attendants were very helpful and professional. They assisted with boarding, serving meals and drinks in an efficient and courteous manner. Also, the entertainment system was excellent! New academy award winning movies and a great assortment of other movies available."
Pros: "Everything was ok, just I dont see my miles in my account and just of that I chose to fly with this airline."
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "I realy liked the airport where there are a lot of restorants and caffe and great duty free shops. The lounge is great and its free for master card and american express holder"
Pros: "I like the selection of movies and the timing of the meals and snacks. A great crew did a nice job bringing around water, etc. They picked out a real nice seat for me on the way back home. Middle aisle and no one else in the row so I could move to the middle when the lady behind me kept on kicking the back of my seat. (-: Compared to other flights the RT price was reasonable and I could go direct from NYC into Amman."
Cons: "Speaking English only made it hard at boarding to know what was going on but when I went up, I still didn't know if it was my turn or not, the smiled and waved me on."
Pros: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
Cons: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
Pros: "Everything went very well, it was on time, easy to board, not too crowded, but there were beers available on this segment. Even out bags came out near the beginning. the food was decent with three selections and the move selection was reasonable. They have their act together"
Cons: "No problems at all on this flight, they waited patiently for a few late arrivals and I am sure that for them it was greatly appreciated."
Pros: "Food was great. Service excellent. Plane was not full so there was plenty of space. We are not bothered by lack of alcohol during the day. Took off and landed pretty much on time."
Cons: "Entertainment system basically didn't work. The volume, even on maximum was impossible to hear. The selection of movies was also very limited."
Cons: "And to make it better. Allianz insurance didn't give me my refund."
Pros: "My seat happened to be in the back, near the crew break room, they were so loud, chatting, laughing and being so obnoxious .. Our flight was at 0600 leaving Amman to Basra so you can imagine how sleepy most passengers were, myself and another passenger asked the crew to keep it down with no luck"
Cons: "The food is so bad, sandwiches look like it's been made a week old, no selection"
Pros: "Purser from Tel Aviv to Jordan and Purser and cabin attendant Jordan to Dubai."
Cons: "Didn't get my suitcase on arrival in Tel Aviv . Got it after 31/2 days. Flight back movie system was frustrating , hard to get movie started . Looked without sound. On arrival Dubai business class bags should be off loaded first . Pity these things happened with my first flight with the airline."
Pros: "Service in plane"
Pros: "Baggage didn't get transfered.."
Pros: "On time flight"
Cons: "1. Smoking smell on board 2. Tvs dont work"
Pros: "30k bag,"
Pros: "Comfortable seats. Lots of cabin attendants. Food better than expected."
Cons: "Could have been offered water more frequently."
Pros: "the crew was cooperative in changing my seat to a seat at the front rows"
Cons: "On boarding I was given a seat in the last row although there were 20 seats available"
Pros: "I did not fly"
Pros: "The food options were amazing and the wine was very nice!"
Cons: "not charge me for carry on luggage"
Cons: "Not having a 3+ hours take off delay"
Pros: "Budget friendliness"
Pros: "The cheap fares"
Cons: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Pros: "Ok flight"
Cons: "Comply with departure times"
Cons: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Pros: "The crew was so helpful and nice"
Cons: "I was happy with everything"
Pros: "Good airport . Punctual flight ."
Cons: "Was delayed"
Cons: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Pros: "On time departure"
Cons: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Pros: "Everything went to plan and we were very happy"
Cons: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Cons: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Cons: "2 hrs late and we missed all our following connections as a result."
Pros: "The crew was really nice"
Cons: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Pros: "Nice crew"
Cons: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pros: "Cheap flights, priority boarding."
Cons: "No meal included, no entertainment provided"
Pros: "Space. Priority Boarding"
Cons: "Strong bad smell. One hour late for departure."
Pros: "Maybe the food selection and the price of it."
Cons: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Cons: "It a good option, a good price, i will fly again"
Pros: "Staff were generally sweet & approachable."
Cons: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Cons: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pros: "The staff and flight were top knotch . Could not fault them ."
Cons: "Nothing to dislike ."
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "hot on the plane"
Pros: "Crew very friendly."
Cons: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Cons: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Pros: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Cons: "The seats don’t lean back and do not have a lot of cushion."
Cons: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Cons: "There was a delay 1 hr poor service no apology"
Pros: "Arrived only slightly delayed"
Cons: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Pros: "The crew in the plane"
Cons: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pros: "Flight was on time unlike outward trip which was just under 2 hrs late"
Cons: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Pros: "Actual in-air flying experience was smooth."
Cons: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Pros: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Cons: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Cons: "I didn't eat No entertainment"
Pros: "The journey took less than it supposed to. Amazing service"
Cons: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Cons: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
Pros: "Nice new plane and caught up time even though it was late leaving left Luton late"
Cons: "Left late"
Cons: "Boarding and getting off the plane via bus"
Pros: "The ticket was not expensive, the carry on luggage allowance is 7kgs and 5kgs for a laptop etc with 23kgs check-in"
Cons: "The aircraft is getting old and looking a bit run down inside ie the seat back moved freely and hard marks in the handle - minor things"
Cons: "I paid for a carry on bag. Then at the airport in Kiev they charged me again (67 Euro) because I also had a small purse. This is a scam. Everyone should avoid flying Ukraine Airlines as long as they have this policy to cheat customers."
Cons: "Flight was delayed by 4.5 hours!!! I missed my connection flight in New York and had to spend all night in terminal...w to wait for another connection flight. Did not sleep 2 nights in the row."
Pros: "Loved the food in the business class and the crew was awesome."
Cons: "Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial"
Cons: "You should flag that the luggage is not included in price when selling tickets."
Cons: "I’ve waited for 2 hours into the flight to get a cup of water . And an hour more to buy a bottle of water. Staff was not nice ."
Pros: "No customer service skills at all"
Cons: "Ukraine is great when it comes to taking your money, but when you have an issue or can't find your bag, they will not compensate you"
Cons: "Did not receive email about online check-in, and had to pay extra fee as a result."
Cons: "Seat was changed during boarding"
Pros: "Overall the flight went smooth, staff was helpful."
Cons: "Small number of movies, tv series to watch."
Pros: "We will never again fly ukraine air. Terrible customer service, quality, organization. We are overall extremely unsatisfied with this company and will never ever book them again. I will be writing a report to their customer service department. You should stop offering flights from this airline. The worst most negative customer service experience ever."
Cons: "Please see what was written above. There was nothing good about this flight."
Pros: "Speedy service and quick boarding."
Cons: "One of the crew hit and ran the food cart into my knee. Didn’t even bother apologizing."
Pros: "Nothing Actually"
Cons: "That so far i did not get my bag !! And my bag is lost till now and i have no clothes or anything else"
Pros: "Northing good about this airline!"
Cons: "too short to judge"
Pros: "See below."
Cons: "Starting off with checking in, it was packed. Hundreds of people squeezing into one line. It took such a long time to get through that the people at the end of the line were late catching the plane. Now to actually boarding the plane. None of this was anyone’s fault accept the actual passengers tat were being difficult HOWEVER there could have maybe been something done seeing that we left and hour and a half later than we should have because of said passengers. When you have a layover, that is an actual nightmare. Next, onto the layover. It was fine. Nothing bad happened on the flight itself. But here’s where it sucked. Everyone who flew from Paris to Lviv with a layover in Kiev lost their baggage. GREAT NEWS TO HEAR. I understand that this happens from time to time. But we were given hardly any answers as to when we would have our luggage back and we were all a part of a very important even where, oh I don’t know. Clothes would be nice to have. Anyway that’s it. Just a little chunk of our hellish travel day."
Cons: "Service is terrible, nobody give you any information when we had a more than 8 hours delay. Flight attendants needs more training. Star with the smile"
Cons: "Kayak said there is luggage included however it wasn't included only in one way! In this case the icon should say there is NO luggage and the customer will look into it. In TLV they told me my bag is small enough to take in the plane but then in the connection all of the sudden they said I have to pay 60 euro for it!! Take responsibility for decisions your company took! You are embarrassing yourself and most important- your customers. The behavior of the staff was also ugly, disrespectful, meant to put you under pressure to pay instead of trying to help and understand."
Pros: "Clear instructions and polite staff."
Cons: "No snacks provides."
Pros: "Airline crew clearly well knowledged, prepared and polite before, during and after flight."
Cons: "No snacks provided."
Cons: "Counter lady would not give me better seat from kiev to yerevan statung that its fully booked, later i logged in online online to see that there are plenty of free good seats."
Pros: "Delayed 6 hours refused to honor a lunch ticket and ride as hell across the board. I will never ever ever fly them agajbv"
Cons: "100% rude and horrible"
Pros: "Old plane"
Cons: "Old plane"
Pros: "Non stop flight"
Cons: "There was no space for my hand laggage at all. Many people brought 2-3 big bags. Food was really bad. Not enough water. No entertainment . 10 hours in hell."
Cons: "Very uncomfortable and food pretty bad... no free alcohol and limited entertainment (they show films overhead) would avoid if you can... but you do get to your destination."
Pros: "Flight was ok"
Cons: "except seats too close together and the food sold wasn't very tasty. Or plentiful. Mostly bread. Be nice if they boards by rows"
Cons: "They sent passengers an e-mail about downloading and printing our tickets. And because I was n`t even able to download, let alone to find a printer and print it. I end up paying 10euros for something that was always their responsibility."
Pros: "Direct flight to/from destination."
Cons: "The food (panini) for purchase was all bread"
Cons: "One hour delay without notice. Had a connecting flight which I could have missed."
Cons: "There was no organized way to get on the aircraft. Lines and Queues were not used nor respected. I found this to be a problem on all 4 flights. Overall everything went well."
Cons: "They charged me for the luggage $70"
Cons: "Everything was fine"
Pros: "The crew is excellent."
Cons: "The plain is very old. The seats are for "short flights" no any type of business class seats, cant sleep or lie down, NO ENTERTAINMENT at all, no music no tv...unbelievable. On the way on my suitcase didn't arrive and arrived after one week !!!"
Pros: "The flight arrived to Kyiv on time."
Cons: "The crew was very rude this time (more rude than previous flights with UIA)."
Pros: "It's an airplane... I like that it travels 550mph as opposed to literally anything slower so I don't have to spend any more time with these people than necessary. The air hostesses were friendly and helpful (the ones on the plane- literally no one else)."
Cons: "The whole experience was absolutely exhausting. Gatwick airport is nothing short of a disaster. The UIA counter can't take payments and the "international" airport can only take certain forms of payment (non of which are dollars- I know it's London, but I've never been anywhere that can't accommodate this). Ukraine international airlines are extortionists that will hold you and your luggage hostage with arbitrary baggage policies. 6kg is the cabin policy by the way. And if you don't read the fine print, you too can spend $80 to check a TSA approved hand bag. That's right. 12kg and all it cost me was EIGHTY US DOLLARS. Then they printed the incorrect boarding pass. When I returned, in a hurry because this whole ordeal lasted 45 minutes, the agent at the check-in counter demanded I "say please" to get my correct boarding pass. I've flown on 4-6 segments per week for the last four years. I understand how to communicate with airline agents, but wow... These people are off their rockers. During this whole conundrum, they even checked two people in under the same name. These people are in no way qualified to be operating an airline or maintaining personal information of any sort."
Pros: "Not sure why other reviews so negative? This was nice, well-managed, on time flight on modern (new?) Boeing 737-800, despite being completely full. Good, professional crew, cabin service. Friendly/multilingual."
Cons: "Minor point prior to flight: Initially got conflicting information/direction from UIA airport staff about where to check in. Lost time but eventually ok, helped me get checked/boarded in timely manner."
Pros: "Straightforward flight at a fair price!"
Cons: "Nothing fancy or extraordinary. Even connecting flights through Ukraine must repeat the security checkpoint, which can be frustrating and repetitive."
Pros: "Good service, you can bring suitcase, on line bording"
Cons: "Small space for your feet, you go down with staircase in minus 23 degrees"
Pros: "Refused to give me discount on extra baggage because I missed the time before the flight by 3 hours. Ordered kosher meals for this flight and the second but they didn't have it for me. All together spent over 15 hours with no food!!! On top of all they lost my baggage. Still did not get it. Terrible company!!!"
Pros: "Overall I'm satisfied with Ukrainian International Airlines. The only reason I put good instead of excellent is the the time the plane was waiting to take off."
Pros: "Not much really."
Cons: "In general, UIA does not understand much about customer service. No one likes to check bags because they don't trust the airline so this means the overhead compartments are packed so full people are stuffing bags under seats. In general, I try avoid this airline when I can but alas it's hard as I come to Ukraine often. I always have such trouble checking in online that I end up in a middle seat so all around I am always sort of dreading my connection on this airline."
Pros: "Boarding was quick"
Cons: "The plane temperature was too hot and seats were uncomfortable"
Pros: "They fly, they land. Mostly on time. Planes are ok, probably not new but are decent inside."
Cons: "Food is a problem. They just offer water to economy class passengers."
Cons: "Lost our luggage"
Pros: "The person at the check in counter helped put my friends and me together at the emergency exit, which made for a great and comfortable trip."
Cons: "No food offered, no entertainment."
Cons: "Terrible burned luggage"
Cons: "Very slow and limited staff"
Pros: "It's a cheap ticket"
Cons: "You get what you pay for. Bring your own entertainment and food. Be patient at boarding/check in."
Pros: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Cons: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Cons: "The seats more comfortable."
Pros: "Service, food and entertainment."
Cons: "Comfort. Flight was cramped."
Cons: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Cons: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Cons: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Pros: "The crew was good and smart"
Cons: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pros: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Pros: "No different than other airlines as far as airplane goes. Crew was OK."
Cons: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Pros: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Cons: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Pros: "Really easy experience - friendly, organized, on time and a great price!"
Cons: "The boarding Schdule"
Pros: "Cheap price with basic seats but all in good order and plenty of leg room"
Cons: "The check in processes was very very slow"
Cons: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Pros: "I arrived alive!"
Cons: "Service was poor, plane was hot, not my best flight experience by far"
Cons: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Pros: "Friendly crew. Pretty much on time departure. Comfortable."
Cons: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Pros: "The price"
Cons: "The mass"
Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Pros: "The price"
Cons: "The seats"
Pros: "was not full so had some space"
Cons: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Pros: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Pros: "price good -- and it worth try again -- get more from this price"
Pros: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Pros: "The flight was delayed, presumably due to weather conditions"
Pros: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Cons: "Flight got delayed Grumpy crow Seats not comfortable"
Cons: "Old plane"
Cons: "Plane was hot, ground staff were rude, airport outside of Istanbul is one of the worst I've ever seen."
Pros: "Crew was very nice. Seats were comfortable."
Cons: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."
Cons: "the flight was delayed without telling us why we were late from our next flight"
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Cons: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Cons: "At check in staff did not know that I had 20 kg baggage allowance"
Pros: "Flight was on time and luggage arrived. No problems!"
Cons: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Pros: "nice flight"
Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Pros: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Pros: "They got me to my destination... eventually"
Cons: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Pros: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Cons: "The flight was delayed. But hey, that happens with flights"
Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Cons: "There was no entertainment and no food"
Cons: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
Pros: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."
Airlines flying from Rome have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rome
Masks required on board, masks provided on flights from Rome
Social distancing seating
Middle seats unavailable to book on flights from Rome
Testing for antibodies, testing for symptoms for flights from Rome
Waiving of change fees. Search flexible flights from Rome