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Cons: Food is not great and the flight was delayed by an hour

Cons: The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!

Pros: Overall was a nice flight.

Cons: There’s no entertainment in plane.this the only thing I wish to change.

Cons: The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!

Pros: Very personable staff. Food acceptable for airline fare. Ticket price was outstanding.

Cons: Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good.

Pros: Best airline in the business quick efficient and outstanding service What else can you say

Pros: Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip.

Pros: Crew was in a festive mood, the meal was unexpectedly delicious

Cons: Seats ok, but could be more comfy

Cons: Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late.

Pros: Everything

Cons: Nothing

Cons: Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!

Cons: Entertainment needs to improve. there is poor movie selection and the screens are outdated. Touchscreens don’t work very well, movie selection is old. This is a 10+ hour flight please improve entertainment.

Pros: the food was delicious and the flight was smooth, the crew was friendly

Cons: navigation for the tv was extremely difficult. They also took a long time to pick up al the food trays on this flight

Pros: Everything nothing

Cons: Nothing

Cons: Entertainment needs to improve. there is poor movie selection and the screens are outdated. Touchscreens don’t work very well, movie selection is old. This is a 10+ hour flight please improve entertainment.

Pros: good landing on windy day

Cons: No seat choice even at check in time.

Pros: the flight was on time

Cons: old plane with bad customer service

Cons: We never made it to Phoenix with BA

Cons: they lost my suitcase!!!!

Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.

Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

Pros: When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public.

Cons: My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit.

Cons: Crew was rude and slow

Pros: We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced.

Cons: I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone.

Pros: the food was delicious and the flight was smooth, the crew was friendly

Cons: navigation for the tv was extremely difficult.

Pros: good landing on windy day

Pros: the crew was very welcoming and always wanted to help.

Cons: my luggage didn't arrive

Cons: There are no screens and the entertainment app needs a lot of work, it’s not smooth. Add screens or make a better app. also improve the movie selection available.

Pros: The flight was adequate.

Cons: Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour.

Pros: Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered.

Cons: On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time.

Pros: Service and hospitality. On dot service with no major delays.

Cons: Business class had economy seats which is not what you expect especially for an overnight flight

Cons: We never made it to Phoenix with BA

Cons: they lost my suitcase!!!!

Pros: the flight was on time

Cons: old plane with bad customer service

Pros: the flight was on time

Cons: old plane with bad customer service