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Pros: TV on board

Cons: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess answered that they have no competence to transfer me to these places.

Pros: Na

Cons: Na

Pros: I just had a bad experience with the person seating next to me

Pros: Nice gifts for the kids Crue was super nice.

Cons: Plane seats keep getting smaller it sucks. Getting to the point I don't want to fly.

Cons: In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for

Pros: The crew is good.

Cons: The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission

Pros: Great entertainment offers.

Cons: Luggage did not make it to final destination....still a waiting delivery of them.

Cons: The food

Pros: Commitment to on-time travel, nice friendly staff, professionalism.

Cons: Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back.

Pros: The crew were very friendly.

Cons: The terminal was old and no pre check at security. Also very limited options in that terminal once through security.

Cons: The boarding gate was very far, and I had to walk all the way.

Pros: We really like the crew

Cons: If they offer something to drink

Pros: Seat was ok because we paid more or has a “status”

Cons: Nothing has changed and nothing will-services is nothing to write home about, with yr little pack of pretzels-i am happy to get safely to my destination and that’s all that matters

Pros: I just like flying in general

Cons: Flying oo high of the altitude made my ears feel like they’re about to burst.

Cons: No deberían cojerse los artículos personales de los pasajeros

Pros: Seating had more space, the crew very relaxed and good humour as well as professionalism.

Cons: Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft.

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Cons: The delay time was too much for no proper reason

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Everything

Pros: Nothing your flight was cancelled I will put a claim to refund

Cons: Nothing your flight was cancelled I will put a claim to refund

Cons: Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard.

Pros: Crew and flight where amazing. Thank you

Pros: I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far.

Cons: honestly nothing needed improving .

Pros: Flight crew was on top of things. Flight was smooth and ontime.

Cons: A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets

Pros: I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!

Cons: Email updates before flight! Not a single email sent!!

Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Pros: very nice crew

Cons: my baggage was lost

Pros: The aircraft

Cons: No overbooking next time!

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: seat not comfortable

Cons: more drinks along the way

Pros: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!

Cons: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not

Cons: Entertainment is non existent. Plane is tatty.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: Love love love this airlines! I wish the US carriers were like this!

Cons: Outstanding

Pros: I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Cons: Great service, friendly team and most importantly great food

Cons: Addis Ababa is chaos and not clean.

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Cons: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Pros: Food

Cons: Organization

Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Pros: Crew was very nice and no surprises while boarding at the gate

Cons: You had to pay for snacks or water

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Pros: The aircraft

Cons: No overbooking next time!

Pros: Newer plane, crew was amazing, seats were adjustable

Cons: Outstanding

Pros: NOTHING

Cons: WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK.

Pros: Crew was nice, seats were comfortable

Cons: I enjoyed the flight

Pros: I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Cons: Not having to wait 3 days for my luggage

Pros: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!

Cons: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not

Pros: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Cons: See above

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special