The location and the room are very good, although the room was very dirt(because the reform in the floor) . The dirt of the reform. The 11th floor was dirty all the time and the dirty was the same inside the room. Also, during two days we (me and my father) had to share only one bath towel!
The free use of the sauna and jacuzzi, the internet was really fast and the location is great! We were given a room on the first floor which they say was newly renovated so the room looks new. I don't know about the other rooms on the other floors. The things that I didn't like were the beddings and the shower stall which was very, very small. The coverlet was kinda shabby and worn-out. The white linens underneath were very thin but other than that, we enjoyed our stay.
The hotel was excelent. The breakfast was very nice and the general areas of the hotel were excelent. Free internet and a excelent location, just in front of the Obelisco. Very helpful staff. Sauna and many kinds of baths free in the spa. Obviously recomended. Our room was not a 4 star room. There was no view in the room at all.
Location and spa The standard room is terrible, small, very noisy, hot, small tv. The Deluxe room seems way better, we tried to change but couldn't because the hotel was full, but certainly would worth
The desk clerk was very friendly and most helpful. We had a great room high up overlooking the Obelisk. Very busy hotel with two small lifts. Breakfast was very crowded and difficult to get around the tables.
In the center of BA. Nothing else... :/ Incredibly noisy, even at the 11th floor. Breakfast area too small. Waiting too long for the lifts (2lifts). No hair dryer in this kind of hotel.
location excellent,health facilities superior Room neither particularly attractive nor comfortable (acceptable but less than you would expect in a hotel of this rating). Breakfast buffet uninspired
Location Breakfast not included in the deal. liberating the room by 10:00 AM
PRICE TIME OF CHCK OUT, THE BATH ROOM WAS NOT CLEAR.
Nice room in seemingly very safe area.Nice breakfast.
Trendy architecture in nice neighbourhood
The hotel is located in a special place of the city - Puerto Madero - close to good restaurants and parks.
Localization. Based on Puerto Madero with easy access to the hole city.
the room was huge and well equipated
Readiness to help, fantastic atmosphere, cultural program, free business center No news channel in English (CNN, BBC, Euronews etc.)
The hotel is elegant and charming. Our bathroom was roomy and had a window! The concierge was wonderful about helping with any request or problem. The breakfast and food in the bar and restaurant were delicious, with a good selection.
locaton, staff room sizze, clearness size
Restaurante, Roon service
Let meatier luggage Paint peeling on ceilind--literally falling on our luggage. Bed was soft and lumpy.
Location and free internet
The breakfast was delicious, good service, special food for our celiac needs and a very nice atmosphere
Adequate for a short stay
Brefast and service, good, staff attentive and friendly
Better room second time Internet does not work in rooms.
Location. Less than a block off Florida Street. Restaurant was excellent and had a wonderful ambiance. The rooms needed to be updated. Mattress droopy, carpet worn.
Convenient location. Comfortable and clean. Attentative staff. Pleasant experience. Using room service I ordered a toasted sandwich and a glass of orange juice - I was advised delivery would be 25 minutes. In the end it took 50 minutes.
The size of the room. The location of the hotel. The value of the hotel in what you got for your money.
The best thing about the hotel is its location, close to shopping and restaurants. Inattentive reception staff, poor elevator service
Good location on the shopping street,plenty of malls and places to eat cheaply. Good price for the location. Taxis, can't get to the hotel as it is pedestrian only area. Problems with elevators meant that the stairs were needed. Ground floor looked like a deserted/disused shopping mall in the evening. Not a nice place to enter after 11pm. Restaurant/breakfast area shabby, no internet access except two shared machines. Under-staffed.
The beds are old
The only thing I can say is, it's centeraly located nothing else was intresting. well, this is not a 4 star, if I wanna rate it, I would say 2.5, it is a old building which you can hear people in aisle and from other rooms, staff can't speak english or they dont want to (which is not acceptable) and I dont know why they employed them! I asked to clean my room but it didnt happen(they forgot), and the rate they charged was different from what I booked.
Hotel was well located. Staff was competent. Room was large enough for three people comfortably. Bathroom was large and facilities all worked well. Room was kept clean and neat by staff. Relatively quiet.
The staff was very helpful.The locations was great! The room was large and very comfortable. I would recommend this hotel and stay here again. No
The convenience of its location. The front office staff where very attentive and we really appreciated their good command of the English Language! Nothing we did not like about the hotel, it was great, but please do not restrict "William Walker" as the only person able to reply to this survey. Please give other options such as me (his wife!!) - after all you sent this email to ME not him!!!
the plaies and the staff in the hotel
Location No views at all. Breakfast included and was supposed to open at 6:30 but still no hot entrees by 6:50.
The hotel staff spoke good English and were helpful. Central location. Breakfast good. Rooms were very clean. We booked the hotel because of the indoor and outdoor pool, but were told neither of these were in use until December. We also wanted internet access but this also was not available due to technical problems. The hotel is on a busy street with both bus and subway services which were extremely noisy - the "sound proofed" rooms did not do the job (and we were on the sixth floor).
The staff attention
Excellent location, very close to metro stations The morning coffee could be better. Expensive for the level of comfort
The staff was extremely friendly and helpful. Very convenient location, clean and quiet rooms. We have stayed in Reconquista prior to our Patagonia tour. After the tour we have returned to BUA with the group and intended to stay in hotel booked by the tour company (just around the corner). That hotel was very noisy, tired and staff was unfriendly and not helpful so we have returned to Reconquista Garden. There we got very quiet and comfortable room with friendly welcome of the staff who recognized us from the three day stay month before.
Location, breakfast, staff Ventilation, air condition, noise
The highlight of the stay at this hotel was the full breakfast included in the room rate which included delicious pastry, cooked to order eggs, fresh squeezed juices.
Excellent staff - most spoke some English and all were extremely helpful, friendly and polite. Great location, nice area and close to metro. lovely lounge room on 2nd floor with relaxation area and free internet. Nothing was too much trouble for the staff. Other guests were sometimes very noisy coming in late at night.
we had a nice stay and a good bed after a long and tiring trip no
They were attentive and helpful. We arrived early and they held a bag for us for a week while we travelled south and then had the bag in our room for when we returned.
The room was extremely clean, and the staff was helpful The basic room was very small, and the bed is full size instead of queen size.
its location, in a very good area of palermo-Its size, a small run hotel, with friendly staff and good service facilities and breakfast the fact that there was no window in the room
Some cute design features, and the restaurant staff tried hard. Gym facilities were inadequate. Location was great for sightseeing, easy walk to major downtown attractions. Plenty of cheaper restaurants within walking distance Front desk staff generally varied between indifference and mild irritation, though there were exceptions to this, but you had to ask
Very friendly and knowledgable staff. Beautiful layout. Loved the wellness center and the restaurant had very good food and service. Extremely memorable stay. No, everything was wonderful.
Great concept all very comfortable. Delicious breakfast Neighborhood nit the best, but ok
Very personal and comfortable hotel, where quality on all fronts was perfect! In contrast to another comment on this website, everything (incl. sauna) was working, the food was excellent, the breakfast was perfect, staff was helpfull, service minded, experienced and professional yet superfriendly. For sure a recommendation for anybody that visits Buenos Aires!
amazing hotel. no faults at all . . . i was made to feel like a real guest . . . . location a bit dodgy , but you take cars everywhere in buenos aires , no need to walk down dark streets . . ..
Very high style hotel in the midst of the more bohemian San Telmo neighborhood. Exceptional service and facilities. Great breakfast and handsome, attentive, bilingual staff If you want to go to sleep before 3AM request a room on the front of the building - music and parties occur in the pool courtyard some nights(mornings) until 3AM.
Pleasant, comfortable and sophisticated environment. Wi-fi was not working properly inside my bedroom.
shower in the room and the gym &SPA "with up to date" equipments nothing
Great helpfull staff.
The kind staff the good breakfast and service and especially the welness!
they upgraded my room on their initiative without any further charge from classic level to club level the opening timetable of the breakfast halls should be settled at the same time, some colleagues could start at 6.30 at 3rd floor, while at 21st floor only at 7. If you have to leave very early and you are club level
Excellent address just in the corner of Florida and Galerias Pacífico, wonderful breakfast and very clean and comfortable rooms. Staff very kind. Large pool. Excellent cost- benefift. Excelente localização, café-da -manhã e quartos limpos e confortáveis. Funcionários muito atenciosos. Piscina grande. Excelente custo- benefício. No
Handy location for most of the activities I attended in Buenos Aires. Friendly staff. Decor is dated. Food was second rate. Hotel doesn't justify a 5 star rating.
The staff atitude I did not like that breakfast was not included
rude stafff you increased my night rate midweek at a much higher price than for the other nights tell me why?i will never use you or expedia ever again i am writing to the holiday critics to warn them i am going to try and get a refund by going to the trading standards i hope they can help
The staff were excellent
They did not have adaptors for eletricity
Comfort and in down town. Easy for travellers and perfect location.
Nothing. We left after the first night. Terrible experience Everything
A very good location. Nice breakfast. The gymn is a bit basic, and not very modern.
Ample breakfast with TV, long access time (7AM-11AM); Nice shower in the bathroom No internet access in rooms (this had been advertised as available); only 2 computers available in the lobby for internet access - always busy with people waiting.
I liked the location, rooms were good and the rate.
The location is very good for bussines man.The surround is fool of good restaurants and close to luxury stores. nothing
The staff was very friendly and helpful! The beds were not as new and firm as I would have liked. Also, you hear street noise from the rooms in the front of the hotel.
Great location, good prices, good breakfast. Hotel staff is not friendly enough, too serious. also they are not knowleadgle of the city places and attractions. it almost seems like they just want you to go to certain places and do not give you your options
Exceptional and accommodating staff (most are bilingual with English and Spanish), great location in the heart of Recoleta and complimentary breakfast is always a plus! I would most certainly consider staying here again on my next trip down! The air conditioning was very noisy and my view wasn't great but at the price point, that was to be expected.
The hotel is in an excellent location in the city and the staff members were wonderful. I was expecting Internet access in "all areas of the hotel" as advertised. However, only the lobby had access - through two computers supplied by the hotel or through wireless access in the lobby. The wireless access seemed to work well for guests with laptops - but it would not work with my "smartphone" (which had no problems in connecting throughout the city in any number of cafes with WiFi.
It was very convenient.
The location was good Room overlooked ugly wall with rusty A/C. The breakfast items were not replenished. The ancient toaster did not work properly. The reception was too small and there is no comfortable place to sit other than the entrance throughway. There were no leaflets advertising "what's on". The first room we were taken to was in the process of being painted!! The fancy entrance does not match the room.
Excellent location, Friendly day staff, Profesionally run hotel. Very safe and pleasant stay. Good value for money. Breakfast was boring. The same lay out every day, they should really try and change it.
Breakfast and room comfort There was some noise coming from the air conditioning equipment outside.
Very well run, comfortable, centrally located hotel with courteous staff who helped with every request. Highly recommended.
The room was so comfortable, beautiful bed linen, pillows and towels. Very luxurious.
Hotel staff were helpful and lent me cash as I was having withdrawing cash problem Wifi terrible pool and spa available
the location is very good They gave us a very small and noisy room compared with the rest of the rooms that had the same prize. The staff were not very helpful, I asked them for a hairdresser and they couldnt direct me to one, I also had an emergency and need batteries and they couldnt help me either. They told us when we arrived that breakfast was included and then when we were leaving they charged us for it. In the reservation the breakfast wasnt included but since the receptionist mentioned it, we just believed her and then paid an enormus amount of money for it. There is no iron on the rooms, so you have to pay to get your clothes ironed.
An excellent hotel with excellent services; good location, close to the centre and several restaurants; excellent value for money
It was extremely clean and very comfortable. The staff was very helpful with suggestions and directions for things to do and getting around Buenos Aires. It was our favorite hotel during our trip to Argentina. The complimentary breakfast was generous and excellent as well.
Accessability Breakfast is poor.
great location and breakfast... nice, confortable rooms. Very friendly hotel staff.
the staff and the acomodations
Possibility of early checking in and late checking out without any difficulty No real lunch or dinner facilities in the hotel
The facade of the hotel is nothing special- a 19 or 20 story brick building; however, the lobby is very pretty with spiral staircases and marbe pillars. The rooms are a good size and very clean. They charge for the internet, for the water in the room,for the coffee machine in the room, and they charged me $20 US dollars for a collect call to my credit card company. Given that this is one of the more expensive hotels in Buenos Aires, this type of nickel and diming of guests is offensive. When you enter the hotel there are always 5 or 6 people waiting to open the door, yet when I could not set up the wireless connection and was connected to the business center,no one answered the phone-prefer having good service rather than the appearance of good service. The gym, which is advertised as state of the art, consists of a few treadmills and bikes and a universal machine and a few dumbells.Shower took 15 mins to get warm.
The location in a lovely part of Buenos Aires, design of the hotel public rooms and guest rooms, and staff were all excellent.
Good location, Nice rooms Breakfast is included but could be better.
Well positioned near downtown areas
Loved the big rooms. Very quiet even though the street gets busy outside. The staff is not the friendliest, but they get the job done. Great price.
The room was fantastic! We ended up with an incredibly spacious loft with a modern and tasteful design throughout. The staff were very helpful and attentive and the location is perfect. It doesn't look like much from the outside but it is an absolute gem inside and an incredible value. The continental breakfast leaves a bit to be desired. If the eggs were any more runny they'd be soup. But it's free and the toast, cheese, and ham can at least get your day started.
large rooms, helpful staff, close to San Telmo Sunday market
The size of the room
This is the most amazing hotel I have ever stayed in. The décor, the friendly staff, the location. It's a pure experience. Proposed to my lovely girlfriend on the roof. Will definitely be back
Staff were incredibly helpful, professional, polished and friendly. Breakfast was yummy with plenty of food.
It was near the city and shopping was convenient. Good security and service but may need some upgrade for the interiors. Too busy with so many people coming and going. Would be nice if they had some fine dining at the lobby.
Hostess are helpful Claim a 5 star hotel it's a joke. I would not say that is a disaster but price does not worth the old facilities from the 70's. Standard room is not update, old toilets and broken furnisher. Hello? This is not what I would expect on a Sheraton but not even on a 5 star hotel. The area is not the best in the city. I truly recommend you any boutique hotel brand new in Palermo and half price. This probably was one of the best hotels in BA but not any more.
Staff were very helpful and gave great advice. Hotel had a great location for much of what we wanted to do, was clean and quiet and overall I felt it gave great value for money. Breakfast was somewhat repetitive and whether hot or cool air is available is decided centrally which makes it a bit difficult if (like us) you want cool air even though the temperature outside is on the cool side.
good value - location and facilities - hotel is fairly new and rooms are nice
It was clean No ironing board and poor soundproofing
Very disappointing for a 5 star hotel.In many other countries I believe it would be 3 star.Otherwise ok.Weekend staff appeared to be very inexperienced.
Central Location It is classified as a 5 star but is definately not . By upgrading our room 2 levels it became a 4 star. I would recommend hotel by location and staff only.
Location was very good, central, reason for the selection. Services also are very good. Breakfast great. Recommended! No, everything was as expected. No problems at all.
Modern design hotel, with all facilities, fantastic staff and not very big but neat rooms. There are a lot of elevators, which all ring a very loud bell when arriving at reguested floors. When you are in a room close to the elevators you gone have problems with sleeping. Some rooms have an extra door that keeps the sound away. The rooms are not really big, not even the suites or more upmarket rooms.
Very good breakfast and a nice gym center. The room was clean and big. Good lacation, near center. Breakfast on the weekend was better that the one I took on monday, much better!
My room was too small for 5 star Hotel (but excellent in cleanliness and well seviced). Carpets were tired in Hallways on floor 5. Overall a pleasant experience.
professional staff, nice room, good breakfast,
Great breakfast and bistro. The rooms are confortable and clean. Excelent location. The staff at the reception desk could be more friendly.
Nice hotel, room clean, nice people and very good breakfast.
The people are very helpful and friendly. THe localization of the hotel is near the city center. Improve noise isolation
Great location, really good value for the price, helpful staff, fair dollar to peso exchange rate at reception, good park view from upper floors, 12th floor room was very quiet, in room on the 6th floor we could sometimes hear quests in adjacent rooms, clean hot showers and bath tub. Never had WiFi problems. Would recommend and will be back Breakfast a little expensive if not provided with room price but has a large selection of items. Taxis hailed on the street at about half the price of remise ordered by front desk.
The hotel exceeded my expectations. I had read some not-so-great reviews of it after booking, and was considering changing hotels after the reviews... and I was glad I didn't! The staff was fantastic, the included breakfast was amazing, and most importantly i always felt like i was safe and my important items were very secure in their safe. The room was a bit noisy because my room overlooked the street and the windows are certainly not noise proof. But that did not affect my overall outlook on the hotel.
Rooms at Level 8 and up are fully renovated with douple window to reduce noise level. The rooms are great. Staff was extremly helpful & friendly. In additioan, the loactioan is excellent. When booking through Booking.com, they will put you in a room below level 8. All these rooms are not renovated. After my complained I got "upgraded" to Level 8.
The courtesy of the staff and the services offers to the clients. The bathtub is not good and the sliding door is very noisy.
Staff were pleasant and helpfull, location was excellent
service was quite good; location was also good - local buses and subway line "D" nearby; excellent pizzeria and small shops around the corner; catholic church across the street but no bells ringing to disturb hotel guests; ample and good breakfast buffet the lights and tv in the room were a little difficult to figure out - at first it seemed like it was on a timer but after fooling around with it, we finally got it to work but it's not a matter of turning the switch on or off
The room was clean and the bed very confortable
Large room and bathroom - excellent bed swimming pool and exercise room not available because of construction activities unfortunately not mentioned on the internet
hotel was quite ok - room was clean up to some blotches on the carpet and the couch some blotches on the carpet and the couch
The excellant ambience
Very big and spacious rooms, very clean. I asked the hotel to call for a taxi to the airport. The receptionist called a pirate taxi and told me that it would cost 40 pesos to Aeroparque Jorge Newbery. (It usually costs less than 35 pesos, I know because I travelled widely around Argentina). When I got into the taxi with my wife, the driver demanded 50 pesos. The hotel staff should not engage such pirate taxi services.
Excellent location and superb staff. The rooms are big and they provided us with a cot which was great. The carpet was a big dirty in our room but I noticed they had hard wood in the other rooms. The breakfast was good too; simple with lots of breads and juices. This is definitely my choice for BA. I'd stay here again for sure.
Central location, swimming pool, spacious room Ba breakfast, bar is always closed, room service till 11 P.M.
Location Not really
The location was great, the staff was very helpful, and the cleaness of the room was the best feature The room were not soundproof. You can listen the voices of the people in the coridor and in the near room.
Good location, large clean room
Hotel employees were very friendly. Most spoke English quite well. We had a late-night flight out and would have appreciated a few more amenities in the locker room area to facilitate freshening up before our departure, e.g. soap, hair dryers (though these could probably have been requested), air conditioning in the shower area (it was adjacent to the pool and sauna).
It is good location but it is noisy It is ok
Excellent location. Very comfortable rooms. It's more an apartement suite than a hotel. Some street noise; but not more than in any other hotel in the centre of Bs. As.
space in the appartment. appartment full furnished.. housemaid war really nice and efficient. the gym and sauna area were really poor...think that equipment must be 20 years old.
Pozitie buna (centrala), bucatarie echipata, paza, curateni, personal foarte amabil. Location, clean room, security, very nice personel. A lot of noise from the street but from de AC also.
It's location was very good. The staff were helpful when dealing with problems e.g. internet not working .... then the hair dryer not working I had to change apartments because the internet wasn't working in the original one. This took time out of my stay... firstly to try and get the internet working..... then moving to a different building! Half a day was lost....!!!!!
They were very helpful in answering all our questions Traffic noise was a bit loud, and the gym was pretty broken down
The Concord Callao is a very comfortable and well located hotel. Excellent option for the price.
helpful staff, convenient location, lovely room the bath was very slippery and we were afraid of falling in it. We suggest a bathmat and handrail
everything was close, nobody bother me no access to information, internet station
the situation in Recoleta , the people et the reception very helpfull
The location is great, very safe area. The staff is very helpful. The fixtures are outdated. We had to move to another room because of a leak from the A/C system. Water was dripping right on my son's bed!
In the town centre No
Front desk staff were very friendly and helpful. Thermostat controls were not existent and room temperature was hard to regulate.
The staff was very helpful. The location was central and close to restaurants and shops and sites. The hotel was clean. I liked the breakfast buffet. I felt the rooms needed renovation - they seemed a bit dingy. The tub was very slippery and could have used some kleenex.
Really nice location; near city center, Puerto Madero, Casa Rosada. The staff was unprofessional in relation to Tango Show reservations and handling of adverse situations.
Great staff, very clean property, close to restaurants and shopping. Beds were not real comfortable, but we've slept in worse.
exellent staff,comfortable room,very clean and good breakfast.
The hotel provdes free wireless internet access which is very useful. The hotel also allows the use of the shower and sauna for guests with late evening flights