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Pros: Unfortunately there is not one positive thing I can say

Cons: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Pros: Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy

Pros: All

Cons: Tech/entertainment screens could be more updated

Pros: Flying with KLM is a pleasure

Cons: Very slow service at checkin, was not even available when I arrived at the airport

Pros: Great service

Pros: Shirt flight but well catered, boarding was efficient and quick.

Cons: Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside

Pros: Take off and landing on time Crew polite and efficient

Cons: One meat portion was finished. Not able to recieve what I preffered

Pros: Aeroflot made it a comfortable flight, pillows, blankets and slippers included in economy. Nice meals and non alcoholic drink options.

Cons: They have those old school dual pin headphone jacks, bring a converter for your own headset because the airline issued ones are muffled. Keep an eye out for the (female body) objectifying promotional safety video, yikes Aeroflot. Moscow airport really leaves a lot to be desired. I spent two 4-hour layovers there on this trip and walk away with a higher sympathy for Ed Snowden, poor guy.

Cons: No mention to which terminal in Moscow

Pros: Great service

Pros: I was impressed they gave us a full meal for only a 3.5 hr fought

Cons: Crew was a little rude

Pros: Comfort in the plane and hospitality from the crew

Cons: Food served during dinner

Cons: We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there

Cons: Overall cabin is too cold

Pros: the flight was very nice and I thank all the crew for their kindness.

Cons: The delay was too much

Pros: I liked the services of the air hostess: they were very polite. The flight was also very comfortable and enjoyable.

Cons: The person who gives information should speak the English language portion slowly and clearly for better understanding of passengers

Cons:

Cons: Engine noise in the cabin is loud.

Cons: Na

Pros: Liked the transfer

Pros: Not much but the staff

Cons: No room, boarding was slow, zero bag or legroom

Cons: I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts.

Pros: Good movie selections

Cons: Food wasn't as good as usual on Turkish flights.

Pros: Good, staff

Cons: Personal and service were grea!

Pros: Only process of boarding.

Cons: Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment. The seats for economy class were way too crammed. With the growth in technology, it would be helpful to have a USB port to charge. ELL phones.

Cons: We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there

Pros: I was impressed they gave us a full meal for only a 3.5 hr fought

Cons: Crew was a little rude

Pros: Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi.

Cons: Entertainment. Food was so-so.

Cons: Was nice best

Pros: The flight was bigger. So didn't feel so cramped up

Cons: The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu

Pros: Excellent airline overall Great seats for sleeping

Cons: Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard

Cons: see above

Pros: Good, staff

Pros: Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price

Cons: Low sodium meal was not tasty. Could not finish it due to lack texture.

Pros: All was really good

Cons: Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport.

Pros: Friendly flight attendants

Cons: Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it .

Pros: Good air craft friendly staff

Cons: Delay in check in more than 2 hours.which was due to system issues.needed lot of followup in spite of all documents

Pros: I was impressed they gave us a full meal for only a 3.5 hr fought

Cons: Crew was a little rude

Pros: Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi.

Cons: Entertainment. Food was so-so.

Pros: Not much

Cons: - Very noisy and old airplane - Since it's old, the legroom in economy was poor and the business class was looking like it was built in the 80s. It was really cramped even in the business class - If you bring your own headphones, make sure they're noise cancelling since it's noisy on the plane - And if you bring your own headphones, you need those old 2 pin style connectors as well. The ones that Ethiad give you are super low quality. - Screen resolution on those screens is really bad, you can view every pixel on the screen and brightness doesn't go all the way up either.