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Cons: One flight attendant was exceedingly rude during the boarding process, but thankfully she was not in our area.

Pros: The crew were pleasant and helpful

Cons: The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens

Cons: A longer connection so I didn’t miss the flight.

Cons: Better business class seats

Pros: The food was great. The service is excellent. Swiss Air gets an A+.

Cons: 45mn late

Pros: Crew was attentive and overall I enjoyed the flight

Cons: Food could have been better

Pros: Seats were very comfortable

Cons: The boarding was a bit unorganized

Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.

Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.

Cons: Inflight was better than I expected. But needs upgrading air crafts.

Pros: Crew was nice and efficient

Cons: Economy seats don’t recline enough.

Pros: In general, everything as expected, some crew members were even extra nice.

Cons: When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either.

Cons: Not to delay the flight for 2 hours !

Pros: Yes

Cons: No

Cons: Emirates could do better!

Cons: During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep.

Cons: I will inform everyone I know not make customer to your company because of boor service

Pros: The seat & the food were better than I’d expected, and, of course, that’s a *big* part of the experience.

Cons: I had to file a claim with Turkish because my new suitcase (not an expensive suitcase, but still) got seriously chewed up and is now unusable. At least it made it to the destination on time! And the contents were only slightly damaged. I will be happy if I get reimbursed for the suitcase.

Pros: Punctuality. I also had an upgrade which was super great!

Cons: More choices of movies would be great for long hauls

Pros: Excellent service and on time performance.

Pros: Aircraft very comfortable, superb entertainment system. Crew friendly.

Cons: Crew didn't go out of their way to serve...they did their job capably, but no more.

Pros: The staff was nice and helpful

Cons: We were so extremely delayed

Pros: Flight and crew

Cons: Food and inflight entertainment

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Cons: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication

Pros: Well, it got me from Point A to Point B I guess

Cons: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts

Pros: Seats near me were empty

Cons: There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free.

Pros: I did add a wheelchair, they just provided it at Dallus airport. During conneting flights they did not take care of my mom. She has orthrytis and was not be able to walk long distance, but no body provide her wheelchair and did not help her to find a gate for her next flight. It was really disappoin

Pros: Very professional and polite crew

Pros: Cabin cree was helpful

Cons: Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both.

Pros: excellent crew, food entertainment and seats

Cons: They were the best among the airlines I ever used

Pros: It was perfect to me , im in so much pain spiritually and you guys makes me feel home.

Cons: Everything was good

Pros: The ravioli was great, some of the other food was not great. Otherwise, the flight was easy.

Cons: More entertainment options, the movies and TV shows offered are not varied or very good.

Pros: Crew was very nice, very helpful

Cons: 3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience

Pros: the flight was very nice and I thank all the crew for their kindness.

Pros: Seats were comfortable.

Cons: Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!

Pros: Seats near me were empty

Cons: There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free.

Pros: Good service

Cons: The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!

Pros: Well, it got me from Point A to Point B I guess

Cons: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts

Pros: Average Seat comfortably is ok

Cons: God knows

Pros: Cabin cree was helpful

Cons: Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both.

Pros: Food! Service!

Cons: Legroom...

Pros: Crew was very professional and helpful.

Cons: Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful.

Pros: crammed seats, meh food first experience with ethiopian, wasn't great

Pros: It was perfect to me , im in so much pain spiritually and you guys makes me feel home.

Cons: Everything was good

Cons: 1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi

Pros: Excellent service and on time performance.