Daily cleaning, installation of cabin HEPA filters on flights from Dubai to the Netherlands
KLM, Delta and Air France have all waived their change and cancellation fees on flights from Dubai to the Netherlands. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 20m
The cheapest ticket to the Netherlands from Dubai found in the last 72 hours was AED 1,003 one-way, and AED 1,208 round-trip. The most popular route is from Dubai to Amsterdam, and the cheapest round-trip airline ticket found on this route in the last 72 hours was AED 617.
Air France flies most frequently to Amsterdam from Dubai. In general, Delta, Emirates and KLM fly the most to the Netherlands.
Most visitors from Dubai need to provide a negative COVID-19 test result and/or quarantine to enter Netherlands. Restriction does not apply to Dutch, EU, and Schengen citizens and legal residents. Family members of EU and Schengen citizens with some rules. Travelers in transit in a maximum of 48 hours to a non-Schengen country. Travelers must have documentation to prove their exemption and fully vaccinated travelers with proof of vaccination.
Read more about travel restrictions for Netherlands
Visitors from Dubai will need to quarantine for 10 days upon entering Netherlands.
Visitors from Dubai must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Netherlands.
Current regulations for vaccinated travelers to Netherlands: most visitors from Dubai may enter Netherlands but may still need to provide proof of negative COVID test.
Health Declaration Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to the Netherlands.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the Netherlands is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the Netherlands with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the Netherlands up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The plane was already delayed they didnt notify us and when they posted the time on the board, we went 15 mins before the take off and they didnt let us on the plane"
Pros: "Nothing to tell seriously"
Pros: "I liked the cost/revenue ratio"
Cons: "No changes to be made, or offer a free coffee"
Pros: "The agents wre wonderful. They kept us up to date and were both polite and professional."
Cons: "The food, It really needs improvement!"
Cons: "No delay"
Cons: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Pros: "Nice crew and pilots! Good food and beverage selection"
Cons: "No wifi. Luggage went to Detroit instead of Amsterdam. Was delivered 3 days later to the house I was visiting in sevilla Spain"
Pros: "Both of our experience to an from Alicante via Amsterdam has been an excellent experience. The staff were friendly and helpful, the transfers went without a hitch. I would recommend KLM to anyone to fly with."
Pros: "Crew is very nice and friendly"
Cons: "Not enough legroom"
Pros: "Professional and efficient, everything one could have hoped for."
Pros: "It got me here in one piece"
Cons: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
Cons: "Not much food choice otherwise a really good flight"
Cons: "Physically stood in the sun on the tarmac for half an hour in Marrakech waiting to board the plane. Seating is so compact it’s physically impossible for me to fit, I’m 6’3” then it took an hour forty five minutes to get our checked luggage in Lisbon. Everyone was furious. No explanation from the airport or airline. We missed our hotel shuttle, missed our hotel checkin. Just terrible."
Pros: "Inexpensive fares are worth something. Where else can you fly half way across the EU for 150 euro? The crew was cheerful and helpful. Website, phone app and email reminders are great."
Cons: "You do pay alacarte for everything. And service suffers in the name of low price. Checked bags, drinks and food. Be prepared to walk or stand everywhere, baggage check-in at Orly is in the basement and the last areas 132. The gates are the last gates in the south terminal. And when you get to the gate boarding is done enmasss so you wait in line. But the fares are cheap."
Pros: "The flight attendants and pilots were very nice, I had plenty of room in my seat. The trip was smooth and not at all stressful."
Pros: "The fact that we arrived to Amsterdan"
Pros: "The crew was so nice."
Pros: "We fly all the time and this crew is the best ever. They made us feel comfortable and not like a burden...even when my daughter was sick. I want to choose my next destination based on where they are going."
Pros: "Clean planes, nice friendly flight attendants, smooth on-time boarding."
Cons: "Lack of entertainment on the flight."
Pros: "Friendly staff. Passanger leg room is ok. Very reasonably priced food and drinks. No serious delays."
Pros: "We had arrived to destination in somehow safe condition"
Cons: "- Will charge you for anything... extra kg (or less) - charge! Water for 5 hours flight? - Charge! - They ruined my suitcase and won't pay for it - Drunk people making mess on the plane and throw-up on your cloths? Your problem. To conclude, flight with many low cost, but never had that bad experience before."
Pros: "As expected"
Pros: "Prompt, courteous and professional"
Cons: "Everything was great"
Pros: "The check in and boarding processs was very quick and easy. Would recommend this airline"
Pros: "everything was smooth and very convinient"
Cons: "there was no drinking water (unless you buy)"
Pros: "Comfortable seating and pricing"
Cons: "There was nothing I didn’t like. All was as I had expected"
Cons: "Waiting for suitcases"
Pros: "Seats were comfortable, crew were very kind"
Cons: "Boarding took too much time"
Pros: "All of it"
Cons: "No room for long legs, reclinable seat in front of me"
Pros: "it got me there"
Cons: "we tried to confirm flight, they said they had no record and made us buy another one. then they found two reservations"
Pros: "Nothing good about it."
Cons: "They put us in a Transavia plane from Barcelona to Amsterdam, we were on a line at five am for two and a half hours to check in. That was terrible. At the end the clerck was so stress out, that she did not write our connection flight number correct, so we did not get our luggage until the next day."
Cons: "The flight was delayed for about an hour and I don't remember there was an explanation for the delay. Also, the check in counter also opened late from the time it was mentioned."
Pros: "Interior lighting"
Pros: "- fast two door boarding in Santorini - successful take off, landing"
Cons: "- zero accommodation + slight scorn for wife's cashew allergy, sigh. Other crews have been good, but not today's - very tight quarters for someone 6'2"/220lbs. Smaller configuration than other 747-800s - no on-board entertainment options with transavia."
Pros: "Agents at the check in counter in Lisbon"
Cons: "Green seats"
Pros: "Prompt and on time"
Cons: "I didnt get a receipt. It said 5 Euros on my receipt"
Pros: "No problems / smaller airport"
Cons: "Que up - many passengers not in line did not follow"
Cons: "The flight got delayed and we didnt get notified"
Cons: "leg room in aisle seat"
Pros: "Fast, simple"
Cons: "Had to pay for water"
Cons: "Horrible customer service, old plane. Both flights were delayed. They make you pay for all the little things. Not worth the price."
Cons: "Waited 1 hour and 15 minutes just to get a boarding pass. VERY inefficient!!"
Cons: "No good gluten-free options for food. One can only eat so many peanuts and cheese."
Pros: "Smooth check in nice crew - not too complicated"
Cons: "would be nice to have a complimentary glass of water but all beverages and snacks are paid separately"
Pros: "The crew was fantastic. Very professional and responsive to passenger needs."
Cons: "Didn't like the boarding process. First come first serve is hard with small kids. If it was just me ok. Grown ups can be rude when they are trying to get on an aircraft and they walk right over kids."
Pros: "It was on time, orderly, everything went well. I like how you pay for weight not amount of luggage."
Cons: "There were no entertainment options."
Pros: "you are asking if crew was amazing and if seats was super comfortable ... well ,crew was OK and seats would be super comfortable if you not move for eight hours but can you not move for eight hours???....."
Cons: "would be better if all seats would be like business class seats otherwise there’s no solution ..."
Cons: "The seats are not comfortable."
Cons: "Everything Worst airline"
Pros: "Flight was on time"
Cons: "Literally everything else could be improved"
Cons: "The leg room was non existent. They charged me for overweight luggage as well as luggage when there was no mention of it and they charged me 15 euros for not having online check in. I will never use kayak"
Cons: "Never on time"
Cons: "Seat was changed during boarding"
Pros: "no comments"
Cons: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"
Cons: "Never to use ukraina airlines"
Cons: "Delayed, caused me to miss my connection flight. Had to stay in the airport for hours. They told me I had to wait 2 days for the next plane, so I paid for bus to drive 6 hours"
Pros: "0 comma by the airline on what to expect and why"
Pros: "The flight was comfortable and on-time."
Cons: "You need to realize that not always a person who buys the tickets is also a person who can check-in from home and print boarding passes. My parents don't have a printer at home and 15 euro for printing boarding passes at the airport is a lot of money for some! And where does this price come from anyway? Absolutely ridiculous practice. They were also disappointed that everything was for money, including coffee. Come on!"
Cons: "Flight was too layer,on 7 hours later"
Cons: "Service was terrible and the plain"
Cons: "I got food poisoning. I know exactly where it came from. They served a carpaccio that smelled funny and was a little dark. I should have known better but i have had a high fever for 4 days now. this is completely ruining my trip. Awful in every way."
Pros: "It's a point A to point B airline. There are no amenities but they do offer accepting 2 checked in bags."
Cons: "Outdated interiors. No space. On a 6hr flight, they offered food and snacks at a price. There was no entertainment. Then, my continuing flight which was 10hrs long, they finally fed us. Offered us food and snacks but still no entertainment. I really didn't like what they had to offer."
Pros: "Nothing. You had to purchase soda for$4usd. The bathroom's were old and broken down. There are no TV's per seat just the old ones every 6 seats or so on the ceiling. Where were 3 movies shown in 10.5 hr flight. Horrible food and experience."
Pros: "Food and service onboard was excellent."
Cons: "No priority boarding in Kiev. I had to ask to be let through the queue of people and claim the priority boarding. I was not able to check-in early enough to get a seat I wanted. 10 days before for my first flight and only. 24 hours before my 2nd. Pathetic."
Cons: "It never happened thanks to KLM"
Pros: "The plane was clean and the crew was v competent. We landed safely."
Cons: "The plane is an older model, nowhere to charge a phone. They showed movies on screens over the middle seats. When we took off it was so choppy I thought we were going to crash or have to turn around. Landing was also rough and left me nauseated for the first time in years. We took off late and landed late."
Pros: "I liked new registration procedures.It saves my time and makes and makes the whole process faster and smoother"
Cons: "I paid 65$ for luggage. They said ur ticket without lugages."
Cons: "See above."
Pros: "Idont like any thing"
Cons: "Airport....services.....dealy....Administration in the plan"
Pros: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Cons: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."
Pros: "crew was smiling and friendly"
Cons: "Boarding was late. On 3 hour flight nobody even offers you a snack. And!!! when I went to the bathroom i found a 1.5 liter water bottle to wash my hands in the sink since there was no water in the tap! I've never seen that before. Doubtfully will choose UIA again!"
Pros: "everything was really good thanks"
Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"
Pros: "I do like that crew were very welcoming and nice to passengers. An airplane was completely booked and I barely found a space for my carry on. it was a short flight and all of us were served water and drinks. I did not order food, but I saw other passenger did and they were pleased."
Cons: "I did not like that many passengers were inpatient and were pushing others. I guess they had never been educated how to fly with stress free mode."
Cons: "I paid money to you for ticket but Ukraine international airlines did not give me a ticket because you voided the transaction. I NEED MY MONEY BACK!!!!!!!!"
Cons: "Service was"
Pros: "I got a great price so I wasn't expecting much. However, the service was exceptional. Plus, we were served two meals."
Cons: "There was only one large screen for movies on a 10-hour flight. Would've been nice to have individual screens, but it wasn't terrible."
Pros: "The crew members are always nice and helpful (on every flight). Very professional. The flight from Kiev to Frankfurt was much better than the Astana-Kiev flight- more space, and clean bathrooms."
Cons: "Temperature- it was too hot on the plane."
Cons: "Even though I double checked the baggage allowance, we found out that we had to pay for every piece of luggage when we were checking in. No baggage was paid for. Added expense that was not expected. Then we were told if we paid 24 hrs prior it would be 50% cheaper per bag. Not a fun start to our summer vacation."
Cons: "Transit zone in Kiev is terrible, lines are not professional and time consuming. No reason for it."
Cons: "No existing schedule. No one knows what is happening. Planes are extremely old and uncomfortable. Food not even mediocre."
Pros: "Staff and flight quality"
Cons: "Very hot in the plane and relatively limited space"
Cons: "There was no Sky Priority line for check in, the lounge does not open until the flight is boarding."
Pros: "I like that the flight left on time."
Cons: "Food according to my diet was not accommodated, no wifi, no entertainment."
Pros: "Great staff that was extremely helpful."
Cons: "Confiscated my duty free alcohol. Refused to let me take my shoes on board because they had zips on them. I then had to call my lift to come back for my shoes. Plane squashy. Just an awful airline. Never again."
Pros: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Cons: "Small, uncomfortable seats and poor customer service with this Airline overall."
Pros: "flight was ok good value for money"
Cons: "while delays are expected, the professional thing to do was inform the passengers, rather than let them figure it out by themselves."
Cons: "Dirty sits, horrible food, no air"
Pros: "The service and the food was very good ."
Cons: "The seats is very bad and small and it was business class ."
Pros: "Easy to find gate. Many places to eat or relax between flights."
Cons: "Older plane so seats did recline slightly but no pillow, no screens, very difficult to sleep comfortably. They announced at 8 p.m the flight would be delayed until 10. While waiting for our dinner order in a resturant near the gate we saw on a screen that the plane was boarding and it was only 9 p.m. On board they served big sandwhichs and right after that came offering a hot meal. In the morning they ran out of egg meals and served something that appeared to be old."
Pros: "Stewardess were polite and kind"
Cons: "Cabin far too hot. Plane was old and showing its age."
Cons: "Just perfect and on time"
Pros: "We landed without crashing"
Cons: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Pros: "The price was good"
Cons: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Cons: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Pros: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Cons: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Pros: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Cons: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Cons: "The set it was so bad"
Pros: "Cheap ticket prices"
Cons: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Pros: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Cons: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Pros: "The price. It was cheap this time around."
Cons: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Pros: "Comfortable flight"
Cons: "No food"
Cons: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Cons: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Pros: "The tickets were relatively inexpensive."
Cons: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Cons: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Pros: "The first leg of my trip was good."
Cons: "Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out."
Cons: "Landing was very rocky"
Pros: "Please return my money."
Cons: "Please return my money."
Pros: "seats. comfort flight price"
Cons: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Cons: "Not much"
Cons: "Space for the leg"
Pros: "Not much"
Cons: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Cons: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Cons: "Crew members are very rude"
Pros: "The air conditioning wasn't worked good"
Cons: "No thing"
Cons: "See above"
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Cons: "A lot of peoblems with this airlines. I will not use it again."
Pros: "As long as they are reverting a cheap ticket then the service is good"
Pros: "The preorder food is good."
Cons: "The flight was delayed by 45 minutes."
Pros: "Way and take two taxi Please write in the mail In big laters the terminal"
Pros: "We did an error in booking the return date, & found no point of contact to change the date"
Pros: "got there safely and on tıme"
Cons: "no free food, as usual."
Cons: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Pros: "The seats were not too tight and the food is not extensively expensive"
Cons: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Pros: "clean aircraft"
Cons: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Pros: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Pros: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Pros: "Very nice crew, smooth flight, on time."
Pros: "The cappuccino"
Cons: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Pros: "It didn't crash."
Cons: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Cons: "There was no entertainment and no food"
Pros: "The crew rushed us to the next Pegasus flight (Istanbul to Beirut) so that we made it on time."
Cons: "The flight departed nearly an hour late after idling on the tarmac. All food is for purchase. There is no in-flight entertainment."
Cons: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Pros: "Crew was attentive"
Cons: "Luggage was not put on plane, it arrived 8 hours later."
Cons: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Airlines flying from Dubai to the Netherlands have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to the Netherlands
Masks required on board, masks provided on flights from Dubai to the Netherlands
Social distancing seating
Middle seats unavailable to book on flights from Dubai to the Netherlands
Testing for antibodies, testing for symptoms for flights from Dubai to the Netherlands
Waiving of change fees. Search flexible flights from Dubai to the Netherlands