Pros: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Cons: "There was no food ..."
Pros: "Everything was comfortable."
Cons: "I can't think of anything."
Pros: "Food was really hot & good customer service"
Pros: "The crew was really great and helpful"
Cons: "Only thing that could have been better was ginger ale."
Pros: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Cons: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pros: "Cabin crew were efficient"
Cons: "Open check in counters on time as scheduled. They were half hour late at least"
Pros: "Fast boarding"
Cons: "The food is the worst there is"
Pros: "Great staff and air flight attendants"
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "Steward Very pleasant, helpful and accomodating."
Cons: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Pros: "Very attentive staff, good food and drinks."
Cons: "We paid for upgraded seats that were still very tight."
Pros: "Hard working on board crew"
Cons: "check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time."
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pros: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Cons: "Comfortability , mediocre service."
Pros: "Missed this flight because the first one was late"
Pros: "The seats in exit row were large enough for me to straighten my legs"
Cons: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Pros: "Service was minimal but sufficient, Food was good"
Cons: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Pros: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Cons: "Leg room is on the tighter side!"
Pros: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Cons: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Pros: "Nice crew, nice plane"
Cons: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Cons: "Not on time at all. Toooooo late boarding"
Cons: "All was great"
Pros: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Cons: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Pros: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Pros: "Flight crew were courteous and efficient."
Pros: "Professional crew"
Pros: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Cons: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pros: "Nice sandwich and chocolate."
Pros: "The way of treatment"
Cons: "The landing was terrible"
Pros: "My luggage was lost for two days on the flight from Tampa to Zurich and/or Zurich to Naples. It was delivered by the end of the second day. But before that I found out I could not choose seats online for any of the Swiss Air Flights to and from Europe. It "had to be done" at the airport. Why? Never explained. I called Travis International, the agency booking the flights. Totally useless conversation resulted with no explanation."
Cons: "The Flights were longer than other airlines taking similar routes. The routing was absurd. To go from Naples to Munich and then turn around and go to Zurich before the 10 hour trip to Tampa made no sense. Lousy routing and customer service. Eidelswiss apparently is a lower-end branch of Swiss Air. My airfare was as much as and more than my other friends who flew Delta, for instance. Flights on other airlines did not take 10 hours from Zurich to Tampa. I lost the ticket receipts and could not claim anything for the items I bought to try get through the two full days without luggage, even though the airlines has a record of the claim. Outrageous!!"
Cons: "No control of air. It got a little cold."
Pros: "Service and snacks are great considering really short flight"
Pros: "My upgrade to first class. Service she good is good considering short flights"
Cons: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Cons: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Pros: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Cons: "Boarding was unorganized but I am sure that is no fault of your own."
Pros: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Cons: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Pros: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Pros: "Good product, excellent food, great and attentive service"
Cons: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Cons: "Should be clear whether meals contain nuts."
Pros: "It was a very short flight. Thankfully very short."
Cons: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Cons: "My flight was pleasant"
Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Pros: "The crew was lovely."
Cons: "The seats were very cramped."
I wish the seats and entertainment could have been better
The boarding process and flight were very easy and comfortable. The staff were very helpful and kind—they obviously enjoy their work. My only recommendation for improvement is the website and application. It is very confusing to navigate and could be improved with UX in mind.
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Pros: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Cons: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Pros: "Crew was super professional and friendly !"
Cons: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Pros: "Seat super comfortable!"
Cons: "Food service could've been better"
Pros: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Cons: "Not much to say."
Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Pros: "Nice crew comfortable seats selection of drinks were good"
Cons: "Better blankets too cold on the plane"
Cons: "Guy beside me was always sitting to his friends."
Pros: "Food and boarding process"
Pros: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Pros: "Online check in, easy to board. Flight was on time."
Cons: "I wish there was a vegan option for the food/snack onboard."
Pros: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Cons: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Pros: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Cons: "I have no flight to connect to."
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Pros: "Everything except that cookie!"
Cons: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "Cabin service and crew excelent"
Cons: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."
Pros: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Cons: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Pros: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Pros: "Updates form Kayak were much better than any info from Lufthansa"
Cons: "Overbooked. Offering € 250 to stay. Serious delay"
Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Pros: "I felt like I was traveling in first class! The crew treated me VERY well it was like night and day from the trip I made TO Italy on Air Canada who I will never travel with again. I will look for future travels with this airline for certain thank you so much!"
Cons: "I can't think of a thing! You really were that good and my flight was a long one from Frankfurt to Seattle!"
Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Pros: "Takeoff was on time and efficient."
Pros: "Lufthansa always does an excellent job, even with a gate change."
Pros: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"
Pros: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Cons: "Video entertainment menu system was slow to work with."
Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"
Pros: "The service and flight was smooth."
Cons: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Pros: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Cons: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."
Cons: "The overall Boarding was chaotic and area was cramped, however, all other service was exceptional. Boarding should be organized by rows."
Cons: "There was no entertainment service on the flught"
Cons: "Staff seen to not like people of color black"
Cons: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."
Pros: "Everything worked without drama or misstep."
Cons: "The bus from the terminal to the plane was odd, but worked out fine in the end."
Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Pros: "i am glad that i got there safely and ahead of time"
Cons: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"
Pros: "The ice cream dessert"
Cons: "Old fashioned entertainment systems where you can't choose when you want to watch something you have to start watching at the same time as everyone. Flight advertised as Lufthansa was United both ways, there is a big difference between the service in both. United makes you pay to choose your seat like a budget carrier so everyone is angry about the seat they're in. Won't be flying them again if possible!"
Cons: "On the flight from Dubai to Frankfurt I got bitten by a spider that resulted in an allergic reaction causing my abdomen to swell for four days afterwards and requiring me to seek medical help once I arrived back in Boston. I had stayed in a luxury private residence in Dubai and not been anywhere around spiders previously..."
Egypt air needs to improve its crew; they're not polite.
Pros: "Not bad"
Pros: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
Cons: "crew must be better trained quality of food should be improved entertainment system should have richer content"
Pros: "The food was good."
Cons: "The seats aren’t comfortable and way too small."
Cons: "It would be best if I wasn't losing my luggage regularly in this route"
Pros: "The captain"
Pros: "The crew was okay but seat comfort on the A330 not so good."
Cons: "75’ delay with no info One toilet out of order No safety checks by crew"
Pros: "Excellent friendly crew. New comfortable Dreamliner plane. Great flight schedule"
Cons: "The lounge at Cairo airport. Boarding process did not give priority to business class passengers. Flight was delayed 3 hours."
Pros: "The plane dream liner"
Cons: "Nothing at all"
Pros: "Rapidity for delivering the luggage"
Cons: "Verification of visa"
Pros: "On time arrival"
Cons: "Translation speeches. Food uncooked. Bad entertainment"
Cons: "Flight v delayed"
Pros: "Crews was excellent"
Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Cons: "Very old planes. Poor cleanliness"
Pros: "The crew was friendly and the seat with comfortable"
Cons: "The crew run the safety video after take off it’s should be before take off .."
Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"
Cons: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."
Pros: "Nice experience with EgyptAir. we were a group of six and satisfied with airplane, food and crew."
Cons: "I cant think of anything right now."
Pros: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Cons: "Food is average"
Pros: "They were timely."
Cons: "Poor entertainment, small seats, not enough food or drinks."
Pros: "The aircraft was a fairly new 737-800 ,nice and clean interior . The passenger entertainment system was very nice with USB charging at every screen,with brightness and volume controls. Inflight service was beverages , followed by hot meal ( 2 choices Chix or Beef ) hot beverages post meal followed by another beverage service pre landing."
Cons: "Because the Egyptians like it hot. The cabin temperature was really hot and the leather seats didn't help . It seemed like they did not have all the air pacts on .Very little airflow at the individual air vents. They prepare the cabin for landing way to early and you must have the window shades up which is painful with the hot sun beating on you through the window ( safety card is only so big)"
Cons: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand."
Pros: "It got me there"
Cons: "No good movies"
Cons: "Prices should be lowered and more direct flights from EWR airport."
Pros: "everything was good especially the timing and entertaining it all good."
Cons: "keeping to the time most especially."
Cons: "My reservation was 2 pieces luggage from Cairo to Kuwait and the same from Kuwait to Cairo ... when I went to the airport Egypt air told that my flight from Kuwait to Cairo just 1 piece and that because you didn’t reserve your ticket from Egypt air directly ... and that made a problem to me Thanks"
Pros: "The flight is on time"
Cons: "their food is very nasty"
Pros: "Good meals, and plenty of beverages."
Cons: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"
Cons: "Everything is good except the crew. They are trying to provide my family their number for to make friendship !! It is bad behavior from them."
Pros: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
Pros: "Good seats reasonable service and chk in was easy , food is excellent."
Cons: "Very noisy ."
Pros: "Bathroom was clean, food choices, good entertainment"
Cons: "Food was not hot, left late"
Cons: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Cons: "Check in employee playing games on his phone instead of talking to me"
Cons: "Ran out of chicken meal"
Pros: "Very friendly efficient crew"
Pros: "The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies."
Cons: "Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage..."
Pros: "Nothing they do to exchange the time except by baying 200 rial Oman"
Pros: "Everything worked as advertised."
Cons: "Nothing .. everything worked just fine."
Pros: "Fair was inexpensive."
Cons: "Too many security checks"
Pros: "Crew was Excellent Food was great Seat was very comfort I will keep flying Egypt Air and i recmmend it strongly. Weight allowance so generous especially for frequent flyer Gold memebr and above."
Cons: "Entertainment needs more enhancement"
Pros: "Comfortable red-eye flight to Johannesburg. Food very good and plentiful. Plane spacious and not crammed."
Pros: "Staff was attentive and welcoming"
Pros: "The flying crew and flight itself was great"
Cons: "The boarding personnel and the luggages cares was terrible. I had probably the worst experience possible."
Pros: "Great crew!"
Cons: "I would’ve like more desert options."
Pros: "Modern and well-equipped planes."
Cons: "Connecting in Jeddah is a mightmare."
Cons: "Make entertainment , serve nice food. Seat not comfortable at all."
Cons: "Offer drinks besides a bag of water and juice"
Pros: "The boarding process was efficient. The crew were friendly and professional."
Cons: "The Entertainment system broke down 3 times during the flight."
Pros: "Flight was pretty empty so I had a whole row to myself which was incredibly comfortable"
Pros: "The seat was comfortable"
Cons: "The food"
Pros: "Friendly crew"
Pros: "Overall crew is polite and nice."
Cons: "Ground staff needs some training in assuring privacy of customer, during my whole checkin process a gentleman who is another customer stand next to me."
Cons: "My flight was great"
Cons: "Do not change group seat (family with young children) to accommodate others ."
Cons: "The lay over from dubai to jeddah int’l airport is chaotic. Small airport terminal. Saudia airlines is not strict in regards to hand carry baggage sizes and numbers that cause delays for its flight."
Pros: "The Saudia crew were friendly as they have always been on my flights - regional in the Middle East. They are efficient and will help you out as much as possible"
Cons: "The airline overall is mediocre to good. The seat selection process is a joke. I was assigned a middle seat on the return trip along with my outbound seat selection. I had no idea I even had a seat selection as neither the app nor the site gave me any indication that I even had a seat."
Pros: "Seat comfy, entertainment program plenty, and hosting staff very friendly and professional. I particularly loved the prayer area in the back of the plane."
Cons: "Hot food is not great, and lacks the veggies essential to any healthy diet. Even the salad offered with the meals was not tasty."
Pros: "On time boarding. On time departure. Smooth departure. Friendly crew. Good food service. On line landing. smooth landing."
Cons: "Checked in Luggage come out 30 minutes late."
Pros: "flight was normal."
Cons: "luggage lost! what should I do?"
Cons: "The flight was late"
Cons: "Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding."
Pros: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Cons: "Delay for more then 5 hours!"
Cons: "Dirty old aircraft.. crew was indifferent to passengers needs"
Pros: "You left on time. You arrived on time. My luggage got to the other side. Nothing was lost."
Cons: "Your entertainment system needs to more interactive and controlled in each seat."
Pros: "The aircraft was clean and the journey was comfortable. The choice of food served was excellent!"
Cons: "The transit at Riyadh. The airport and facilities were poor for international standards."
Pros: "Level of services and crew behavior are much better than before... keep up the good work..!!"
Cons: "Food needs a long way to go..."
Pros: "The crews was not helpful"
Cons: "The. Flight was on time"
Pros: "It was on time"
Cons: "They left my bag at riyadh when i was coming into Dubai. Then no call the next day to say it was ready- i had to call to learn it was at customs. Went to customs and no explanation no apology. Saudi airlines didn’t call me. Next on my way back, that Jeddah airport was the dirtiest I’ve ever been to. Not to mention the racist way I was treated by their crew who for no reason, despite my very early check in was made to sit in the middle seats next to the toilet. I will never ever fly Saudia again and will tell my many friends and family never to use them too!"
Cons: "Seating was tight and seat was fixed in upright position! Seat does not recline. Rough landing!"
Pros: "Their manners, asking if any more service is required when i get one. Humble, Gentle, Helping at all time giving extra food if required. Haq"
Cons: "The crew has love for Humans, and treat them as humans, feeling their requirements and needs."
Cons: "WC smell in the cabin, ground staff was not ready for us to board the plain form the bus. And getting of the plain. Food 2 days polls bad muffins, sandwiches bad. Even the electronic survey does not work"
Pros: "Service food and punctuality"
Pros: "Was very satisfied and thank you for changing crew to someone who doesn’t have attitude."
Cons: "Good could be better. Cheap quality food."
Pros: "It's like emirates with better seats and half the price Emirates will charge you"
Cons: "The airport waiting area in Saudi doesn't give you any option to relax or find a comfortable cafe or a restaurant where you can sit and work or browse the internet while waiting for your next flight"
Cons: "The check in at Dubai air port was very bad. The personnel at the check in counter lacked the curtesy and profetionalism. Besodes extended delay at the check in counter, the requested documents that were nit necessary. I had a terrible experience at Saudia counter in Dubai air port that will effect my decision next time I chose an air line"
Pros: "flight time"
Cons: "The man next to me wanted me to change my seat. I was so offended that I changed my seat."
Cons: "I hated the airport in Jeddah"
Pros: "Comfort, new Planes, entertainment"
Cons: "Toilet infight , nobody cleans them during flight"
Pros: "I like the service and love the mosque on each plane where I always travel, specially on long flights"
Cons: "There is nothing I don't like about saudi airlines"
Cons: "Uncmnfortable seat"
Cons: "delayed without pre notice"
Pros: "The crew was accommodating, providing pillows and blankets and friendly service to all."
Cons: "There was nothing not to like about this flight. All went well."
Pros: "Very nice airline with very nice crews."
Cons: "Very bad Jeddah airport."
Pros: "Dubai airport is real international airport."
Cons: "the signes and the transportation to the airplane was good."
Pros: "I am pleased with the Saudia Airlines. Food was good."
Cons: "I had 5 hours Layover in Jeddah. Most miserable layover ever. People were sitting on floors due to limited seating. NO wifi, restrooms were awful."
Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Pros: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Pros: "Nice seats, clean spacious airport, nice crew"
Cons: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Pros: "Departure and arrival were right on time."
Cons: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Cons: "One hour delay and baggage retrieval also took one hour"
Pros: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Cons: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Cons: "We had were more than 3 hours late"
Pros: "Comfortable and spacious seat allowed me to slee most of the flight!"
Pros: "Nice crews. Flight was on time"
Cons: "There is no instant noodle as in Suncafe (menu)"
Pros: "smooth check in and boarding"
Pros: "I like the competative rates and on time schedule."
Cons: "Lost my luggages"
Pros: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Cons: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Pros: "Short wait"
Cons: "Not enough leg room"
Pros: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Pros: "The employee were professional and nice. Every thing went smooth"
Pros: "Mostly everything was fine with the flight"
Cons: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Pros: "The lounge"
Cons: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Pros: "Fast amd easy flight"
Pros: "Quik flight"
Cons: "The fiod I requested from the menue was not available"
Cons: "Very bad transfer arriving from Istanbul at Antalya."
Cons: "Very bad transfer arriving from Istanbul at Antalya."
Pros: "Wonderful flight. Everything was Handled well by flight staff"
Cons: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Pros: "We got where we were going safely"
Cons: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Cons: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Pros: "Staff was nice"
Cons: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Pros: "Cost was reasonable."
Cons: "Often it has delays."
Cons: "Delayed 35 minutes"
Pros: "Good flight overall and crew good"
Cons: "Left half hour late otherwise satisfied"
Pros: "customer service in general.."
Pros: "Plane was veryClean. On time. Staff were very frindly"
Pros: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Pros: "efficient boarding"
Cons: "seat a bit worn out. luckily it was a short flight"
Pros: "Everything perfect I Like the sun express"