Cons: "My luggage is lost"
Pros: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Cons: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Pros: "Crew was excellent. Seats were uncomfortable"
Cons: "Terribly uncomfortable seat."
Cons: "2 hour delay and 3 crying babies on a red eye."
Pros: "Cabin crew were efficient"
Cons: "Open check in counters on time as scheduled. They were half hour late at least"
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "Difficult if not impossible to sleep in coach"
Pros: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Cons: "All good!"
Cons: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Pros: "Flight attendants were cheerful and efficient."
Cons: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."
Pros: "Service and Aircraft B777"
Pros: "Efficient, excellent staff and service, beautiful plane"
Cons: "There was a nearly impossible connection time in Zurich."
Pros: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pros: "Missed this flight because the first one was late"
Pros: "service, food and chocolate"
Pros: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Cons: "Nothing, really!"
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "The seats in exit row were large enough for me to straighten my legs"
Cons: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Pros: "Very friendly and efficient Good food"
Cons: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Pros: "Nice crew, nice plane"
Cons: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Cons: "Not on time at all. Toooooo late boarding"
Pros: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Cons: "All was great"
Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"
Cons: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Pros: "The plane was very clean the seats were neat and everyone was very friendly."
Pros: "Professional crew"
Pros: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Cons: "All of the above with the exception of crew & food comment."
Pros: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Pros: "The way of treatment"
Cons: "The landing was terrible"
Pros: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"
Pros: "I had no idea i would be charged for just one check in bag!"
Cons: "I had no idea i would be charged for checked in bag! Scam!"
Cons: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Pros: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Cons: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Pros: "Croissants and chocolate on an early morning flight"
Pros: "entertainment selection"
Cons: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Pros: "Boarding and cabin crew were excellent."
Cons: "Seats were too tight and squeezed."
Cons: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Pros: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Cons: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Pros: "The food and service was wonderful."
Cons: "I was disappointed that there was no plug-ins to charge electronics."
Pros: "Good staff, food, service"
Cons: "No leg room for us tall people!"
There is no way for Saudi Airlines to leave on time …
Pros: "The flying crew and flight itself was great"
Cons: "The boarding personnel and the luggages cares was terrible. I had probably the worst experience possible."
Pros: "Great crew!"
Cons: "I would’ve like more desert options."
Pros: "Modern and well-equipped planes."
Cons: "Connecting in Jeddah is a mightmare."
Cons: "Make entertainment , serve nice food. Seat not comfortable at all."
Cons: "Offer drinks besides a bag of water and juice"
Pros: "The boarding process was efficient. The crew were friendly and professional."
Cons: "The Entertainment system broke down 3 times during the flight."
Pros: "Flight was pretty empty so I had a whole row to myself which was incredibly comfortable"
Pros: "The seat was comfortable"
Cons: "The food"
Pros: "Friendly crew"
Pros: "Overall crew is polite and nice."
Cons: "Ground staff needs some training in assuring privacy of customer, during my whole checkin process a gentleman who is another customer stand next to me."
Cons: "My flight was great"
Cons: "Do not change group seat (family with young children) to accommodate others ."
Cons: "The lay over from dubai to jeddah int’l airport is chaotic. Small airport terminal. Saudia airlines is not strict in regards to hand carry baggage sizes and numbers that cause delays for its flight."
Pros: "The Saudia crew were friendly as they have always been on my flights - regional in the Middle East. They are efficient and will help you out as much as possible"
Cons: "The airline overall is mediocre to good. The seat selection process is a joke. I was assigned a middle seat on the return trip along with my outbound seat selection. I had no idea I even had a seat selection as neither the app nor the site gave me any indication that I even had a seat."
Pros: "On time boarding. On time departure. Smooth departure. Friendly crew. Good food service. On line landing. smooth landing."
Cons: "Checked in Luggage come out 30 minutes late."
Pros: "flight was normal."
Cons: "luggage lost! what should I do?"
Cons: "The flight was late"
Cons: "Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding."
Pros: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Cons: "Delay for more then 5 hours!"
Cons: "Dirty old aircraft.. crew was indifferent to passengers needs"
Pros: "You left on time. You arrived on time. My luggage got to the other side. Nothing was lost."
Cons: "Your entertainment system needs to more interactive and controlled in each seat."
Pros: "The aircraft was clean and the journey was comfortable. The choice of food served was excellent!"
Cons: "The transit at Riyadh. The airport and facilities were poor for international standards."
Pros: "Crew and priority boarding with kids"
Pros: "Level of services and crew behavior are much better than before... keep up the good work..!!"
Cons: "Food needs a long way to go..."
Pros: "The crews was not helpful"
Cons: "The. Flight was on time"
Pros: "It was on time"
Cons: "They left my bag at riyadh when i was coming into Dubai. Then no call the next day to say it was ready- i had to call to learn it was at customs. Went to customs and no explanation no apology. Saudi airlines didn’t call me. Next on my way back, that Jeddah airport was the dirtiest I’ve ever been to. Not to mention the racist way I was treated by their crew who for no reason, despite my very early check in was made to sit in the middle seats next to the toilet. I will never ever fly Saudia again and will tell my many friends and family never to use them too!"
Cons: "Seating was tight and seat was fixed in upright position! Seat does not recline. Rough landing!"
Pros: "Their manners, asking if any more service is required when i get one. Humble, Gentle, Helping at all time giving extra food if required. Haq"
Cons: "The crew has love for Humans, and treat them as humans, feeling their requirements and needs."
Pros: "Service food and punctuality"
Pros: "Was very satisfied and thank you for changing crew to someone who doesn’t have attitude."
Cons: "Good could be better. Cheap quality food."
Pros: "I fly a lot and the Air France seats, service and food were mediocre. The seats are angled flat for an overnight flight. Ugh."
Pros: "It's like emirates with better seats and half the price Emirates will charge you"
Cons: "The airport waiting area in Saudi doesn't give you any option to relax or find a comfortable cafe or a restaurant where you can sit and work or browse the internet while waiting for your next flight"
Cons: "The check in at Dubai air port was very bad. The personnel at the check in counter lacked the curtesy and profetionalism. Besodes extended delay at the check in counter, the requested documents that were nit necessary. I had a terrible experience at Saudia counter in Dubai air port that will effect my decision next time I chose an air line"
Pros: "flight time"
Cons: "The man next to me wanted me to change my seat. I was so offended that I changed my seat."
Cons: "I hated the airport in Jeddah"
Pros: "comfortable chair"
Cons: "staff , food and baggage service"
Pros: "I like the service and love the mosque on each plane where I always travel, specially on long flights"
Cons: "There is nothing I don't like about saudi airlines"
Cons: "Uncmnfortable seat"
Cons: "delayed without pre notice"
Pros: "The crew was accommodating, providing pillows and blankets and friendly service to all."
Cons: "There was nothing not to like about this flight. All went well."
Pros: "Very nice airline with very nice crews."
Cons: "Very bad Jeddah airport."