Traveller reviews
Overall rating
5.8
Okay
Based on 1,188 reviews
Boarding
6.2
Comfort
5.4
Crew
6.6
Entertainment
4.6
Food
4.7
Skip to main content
More
Find cheap flights on Spirit Airlines
Return
Economy
Spirit Airlines information
| IATA code | NK |
|---|---|
| Routes | 634 |
| Top route | Orlando to Nashville Intl |
| Airports served | 91 |
| Top airport | Fort Lauderdale |
Spirit Airlines traveller reviews
Pros
"Plane was clean crew was friendly."
(in 2123 reviews)
"Flight crew was very attentive."
(in 2579 reviews)
Cons
"Hours late to my destination."
(in 1566 reviews)
"Spirit is the worst airline!"
(in 953 reviews)
"Hardly makes for a cheap flight"
(in 288 reviews)
Recent reviews
Traveller rating
7377
5430
7047
14191
144
Find reviews that mention:
flight attendants
flight was delayed
return flight
seats don't recline
first time
crew was friendly
another airline
hour delay
even water
carry on bag
worst experience
customer service
hidden fees
pay for carry
get what you pay
-
2.0
Spirit canceled my flight on 8/4 and booked me out on 8/10! I had to purchase a ticket on Frontier Airlines in order to get to Seattle. Spirit is suppose to refund me but I have heard nothing from them. I will never fly them again. Terrible customer handling.
review from
-
2.0
Flight Delay Uncooperative staff Very poor customer service
review from
-
2.0
Uncooperative staff Very service Very regimented environment
review from
-
10.0
Flight crew was great
review from
-
2.0
Super delayed. Just sat there.
review from
-
2.0
flight cancelled without notice or reason
review from
-
10.0
More people at check in
review from
-
10.0
No hassles on time and smooth
review from
-
10.0
they are getting better !
review from
-
2.0
Offering water without charge.
review from
-
8.0
No drinks no snack we have but not fair
review from
-
10.0
Great staff and flight was on time
review from
-
2.0
They are the worst. Do not use them
review from
-
10.0
Had the best in-flight crew! Much better experience than our outbound JetBlue flight.
review from
-
10.0
They could tell you when the flight will be delayed.
review from
-
2.0
Our flight was canceled and we were never notified at the airport that the flight was delayed. We sat at the gate waiting for the flight. Nothing was ever announced that the flight was canceled and we ended up having to cancel our entire trip. I will never fly SPIRIT again. Horrible customer service and they nickel and dime you for everything!!
review from
-
2.0
Canceled connecting flight then booked me for 8/10! I need to be in Seattle now8/4 - will never fly spirit ever again!
review from
-
2.0
Nothing can be liked, flight delayed, moved around all of us, sat on runway for hours.
review from
-
4.0
The system needs to get improved
review from
-
8.0
Crew was great! Glad we got there through significant turbulence. Spirit arrived but had to wait two hours for a gate, United diverted flight to IAD, and still waiting to arrive EWR, American canceled flight and rebooked for tomorrow.
review from
-
2.0
Our flight got cancelled, we learnt about it at security check, rebooking took 5 hours, it was difficult to get the next day flight, I spoke to 5 agents and yet we had to stay 2 more days, no compensation voucher was given,
review from
-
4.0
Customer service Boarding flight is terrible had attitude
review from
-
6.0
Paid for the seat package upgrade that also included a free carry-on bag. Then when I checked the reservation later there was no carry-on bag included. call customer service and they said I didn't get that package when I did select that package. So I had to pay 128.00 more to get a carry-on bag included when I had already paid for that with the seat package.
review from
-
2.0
Aside from all the deficiencies with Spirit, charging $3.50 for a cup of coffee smaller than the free one that other airlines offer — if you’re gonna charge $3.50 for coffee— at least make it a decent sized cup - I fly a bit 40-50 times per year and your airlines is pretty pathetic
review from
-
10.0
I liked the notification e-mails I received since there was a delay returning back home. The staff members were friendly & funny.
review from
-
10.0
All is ok ;)
review from
-
2.0
I booked 3 flights from New Orleans to Paris fr to find out airline never confirmed the 2 remaining flights which became a horrible situation for both of us traveling. Refunds should apply, also staff at Baltimore airport was unprofessional, zero experience, and could not care less about solving problems at all. Def never again
review from
-
2.0
Left 3 hours late because we didn’t have a pilot
review from
-
10.0
It was on time departing and arriving and got my daughter there safe :). Thank you Spirit..
review from
-
8.0
wish the weather issue didn't create such confusion, but once in air all good.
review from
Spirit Airlines FAQs
What is Spirit Airlines' carry-on size allowance?
Where does Spirit Airlines fly to?
What is Spirit Airlines’ primary hub?
How does KAYAK find such low prices on Spirit Airlines flights?
Flight status
Spirit Airlines route map
Top airports served by Spirit Airlines
- Fort Lauderdale Airport (FLL)
- Orlando Airport (MCO)
- Las Vegas Harry Reid Intl Airport (LAS)
- Los Angeles Airport (LAX)
- Atlanta Hartsfield-Jackson Airport (ATL)
- Detroit Metropolitan Wayne County Airport (DTW)
- Houston George Bush Intcntl Airport (IAH)
- Dallas/Fort Worth Airport (DFW)
- Miami Airport (MIA)
- Newark Airport (EWR)
- Chicago O'Hare Intl Airport (ORD)
- Philadelphia Airport (PHL)
- Tampa Airport (TPA)
- Baltimore/Washington Airport (BWI)
- New Orleans Louis Armstrong Airport (MSY)
Spirit Airlines contact information
- NK IATA code
- +1 801 401 2222 Call
- spirit.com Visit
Overview of Spirit Airlines
Based in Fort Lauderdale, Spirit Airlines has a wide-reaching network of hubs across the United States and offers international travel to the Caribbean, Central America and South America. Secondary hubs in Chicago, Detroit, Orlando, Las Vegas, Dallas and Atlantic City enable the carrier to operate a broad range of domestic services within the United States. Colombia, Puerto Rico and the Dominican Republic are among the countries with regularly scheduled flights.
Spirit Airlines positions itself in the aviation market as an ultra-low-cost carrier. Operating costs are minimalized by using their network of bases and offering streamlined onboard amenities. Extras such as seat selection, refreshments and checked baggage are not included in the standard fare. It is renowned for reliable, on-time departures and draws a customer base that are keen to get to their destination quickly.
All passengers are situated within a singular Economy cabin. You can upgrade to a Big Front Seat, which is essentially Premium Economy, featuring an additional 6 in of legroom and reinforced padding. Located at the front of the cabin, the Big Front Seats are ideal for working-on-the-go and either have aisle access or a window view.
Airbus is chosen as the preferred manufacturer, making up the entirety of the fleet. The A320 and A321 families of aircraft are used for the majority of services. Unmistakable with any other carrier, the Spirit fleet is painted in a bold yellow design that has been labelled the taxi livery. Check underneath the pilot window to see if the plane you’re traveling on has a name. Some examples include Spirit of the Americas and Spirit of Orlando.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.