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Location, location, location & fancy bathroom Heavily stained carpet
The hotel was very clean we had a huge balcony with a great view. The location is amazing it is located in the center of Madrid . There is a delicious market located directly across from the hotel . The staff was extremely helpful . If I come back to Madrid I would definitely stay here again !!!
We stayed at this hotel for the fourth time, which speaks for itself. We recommended this hotel to our friends and again they were absolutely satisfied. Would we stay at the Petit Palace Mayor Plaza again? Surely!
the best was the location of the hotel the horrible smell in the bathroom, real problem of drains in the hotel made the stay in the room not confortable
The staff at the hotel is fantastic. The location is wonderful and everything was very clean The room is very small but when your out it doesn't matter
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
Location was the only strength of this hotel. The carpets were dirty. There were just enough room for 4 adults. We stayed in a Petit Palace in Barcelona and the room were really spacious and decided to book with the same chain. But this one was way below expectations.
location...laptop in the room & the free internet.
Steps from mercado San Miguel, plaza mayor, night life, Puerta del Sol, museums, the location could not have been better! The staff was extremely friendly, the breakfast had a great variety, and for the cost could not be beat! The shower was awesome, remodeled! We will be returning there at the end of our trip because we enjoyed the hotel and location so much! Rooms were small
petit palace is a great location for cental madrid , great shops and restaurants within minutes walk , awful smell of drains in room 8 , needs better windows , can hear people and traffic outside window
Excellent location. Modern hotel.
Modern hotel in the heart of Madrid. Friendly staff. Walking distance to everything. Great breakfast buffet.
The hotel was in a great location and very close to Puerta del Sol station, also within walking distance of Grand Via. The room and breakfast were great. The shower drain would leak after we would have a shower.
Great location, Clean, great breakfast No Foyer to sit and relax with friends
The room, although not large, had everything we needed. It was kept very clean with good shower and toilet facilities and it was an advantage having a balcony. Proximity to city centre was very handy. The breakfast lived up to expectations.
The location was perfect! Small rooms and very poor breakfast, the breakfastbuffet was small and you did not get value for money, choose room whitout breakfast!
decent size room ,good heating available in room when needed and a great location for shopping and sight seeing,breakfast was very good value
The buffet breakfast was very fresh and well stocked. Staff were friendly. A bar and lounge area would have been nice. Not the hotels fault but there was always a busker playing on the street till early hours of the morning keeping us awake.
location AC too weak
Nothing!!! The location & hotel was not as described on your website!!! The area is extremely noisy, dirty & dangerous. The hotel is a one star hotel with no soundproofing, small & dirty rooms that are beyond worn. We stayed at a different hotel in Madrid for only 15 Euros more and it was 500% better and in a beautiful area of Madrid. This hotel was a disgrace and noone should consider it a good option!!!
Breakfast and location was great! Beds were not comfortable, room size was extremely small for 2 people.
The location, in the middle of middle of Madrid.The bed was very good. Bathroom big and good.To have a laptop free at the room! Two small balconys was good. The room was clean, the maid did a good job! When we were late to go out...she stayed longer, so she could clean after us. Very nice & thoughtful of her. Thanks a Lot!! My first visit to Madrid...and I will come back. Me Encanta Madrid :) It was cold in the room, think temperature didn't work, tried to turn it up, it went very cold in bathroom floor.Room could have been a bit bigger, with one more chair & table
Location, size of the room, comfortable bed Extremely cold room, freezing bathroom. Despite having the fan maximum temperature for more than 12 hours, the Room was really cold, the bed shits: poor , and the bathroom....a fridge. The restaurant is on the top floor and theres a little path roofless to get there. In spite of asking for late check-out and having the add on the internet, it was 12:00 the max check-out hour permitted. All in all, expensive for the services offered
hotel in the middle of Madrid it was very clean and staff all very helfull and friendly
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
They were very friendly and the location was excellent. I was traveling by myself and I felt safe the entire time. It got really hot in the room and there was no other way to turn the temperature down because the heating was still on for the winter. Leaving the window open during the night was bothersome because there was a lot of noise down in the street.
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
Room was comfortable and great location Internet connection in the business centre was too slow!
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
The location and my room was cozy for a single occupant no cork screw in room -- minor
Staff courtesy ,amiability .Clean enviroment
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
The central location of the hotel near Pl.Mayor, Puerta del Sol
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
Location and access to points of interest.
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
Breakfast too expensive
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
Location, walking distance to everything and close to the metro station, this could be a like or dislike, but you have to leave your key at the front desk when you leave, and then just pick up at the front desk when you return. No risk of losing the key, so I liked this requirement no dresser for clothes, just one small closet, so plan on living out of your suitcase if you are traveling with a lot of luggage/clothes
Location, location, location!together with high quality and wonderful staff, great value, we had a wonderful experience! nop
all was nice nothing
Hotel was centrally located and convenient to everything. Beds were very comfortable. Breakfast had cereal, eggs, fruit, etc. Nothing.
It's centrally located, kind and informative staff and nice rooms for a reasonable price.
The staff were very friendly and helpful. The location is as good as it gets. Also, though I missed my flight and came a day late to the hotel, they did not charge me for the night I missed, even though they would have been wthin their rights to do so, as I did not give 48 hours notice.
Good location and very central for sight seeing / shopping Room could have done with a clean; there was a big ball of dust next to the bed.Walls quite thin and could hear people in the room next to me talking.
I liked the location in the heart of Madrid surrounded by places of interest, shops, restaurants etc. The room has rather big, clean and tidy bathroom which I like very much. The style is simple but pleasant and the building I think is of the begining of 20th century (or the end of 19th) and is rather pretty. The location on Plaza Puerto del Sol has the opposite side. Of course it's one of the main squares of the city but due to that it's never empty even at 4 o'clock of the morning. The people are talking rather loudly all night long and though they didn't shout and there was no disco etc but these endless talking under my closed window was enough not to let me sleep well. And they have a strange tradition in Spain to take away garbage at 12 or 1 o'clock of the night (even at 3 o'clock sometimes), and this process of cleaning is reall loud, it was like alarm clock for me. But if you have no problems with sleep or you are going to have an active night life than this hotel is perfect (if you're not in search of luxury of course). Good 3*.
It is very conveniently placed for all the major sites, + the metro for airport access
The central location. The nice, clean and modern room.
Excellent location. Staff helpfull and professional. Clean, nice size room w/small balcony. Hot water lacking at times in shower
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
It was central placed in Madrid No
Fantastic position and really helpful and friendly staff
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
Yes, there are several reasons that I will not return to this hotel. The hallways smelled of smoke and dog urine. The room's inside smelled of smoke and dampness. I felt the sheets were dirty. I thought the room was too small for the price.
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
Location, stylish design and breakfast area Nothing
good size rooms with original design, very good location!!!!
This hotel was fabulous. It would have to go down as the best hotel we stayed at in Europe. The decor was funky and modern, it was ultra comfortable, the rooms were comfortable, funky and quiet, the hotel's location was excellent...I can't rave on enough about Room Mate Mario!
Location, facilities, ambiance My wife was ill for three days. The staff treated her like family, nothing was too much trouble, and always with a smile. Excellent!!!!!
contemporary design, lovely breakfast with lots of choice, free internet access I would highly recommend this hotel but be careful of pick pockets in the centre of Madrid - warnings in many of the city centre restaurants.
The location, the breakfast included, the concept of thr hotel Everything was great
Great service and very friendly staff. The rooms, although a bit small, were quite special and clean. The breakfast buffet is great. Very good value for your money!
Very nice design, very central location... ... but they forgot one fundamental: soundproofing! I was literally in my neighbour's shower at 1am, I could hear him brush his teeth, and also go to the toilets (and you definitely don't want to hear your neighbour go to the toilets at 1am...) This is really insufficient - they should have spent a little less on the design and a bit more to improve the thickness of the walls.
Desk staff were exceptionally helpful - for example in obtaining opera tickets which were not generally available, and made helpful and accurate restaurant recommendations. Decore was interesting, provision of breakfast generous. Corridors were noisy at times.
Location is the main feature. Most attractions are within easy reach The room for 4 was a bit smalletr than expected and the use of bunk beds for adults is not recommended.
Location is perfect. Rooms are very small and very hot. Cannot control the temperature.
Very central location, good buffet breakfast. Very warm and stuffy - even in March. Needs air conditioning - essential in summer.
Location Noisy from outside
The location was perfect. It was very close to everything I wanted to see. The staff was very helpful in providing a map. The bathroom was one of the best. Nice shower. I was not a fan of the room. It had no windows and was clausterphobic. It also was very noisy. Breakfast was a little weak compared to the other facilities traveling around Spain and Italy.
Great location. Friendly bi-lingual staff. Upper floor rooms have large balconies with views to Puerta del Sol. Laptop in the room. Decor is starting to get tires. Pieces of trim missing from the walls. Walls were dirty, with handprints. Room smelled badly. I had to sleep with the door open to the balcony, which made for a noisy night, since it sits right on the pedestrian area in a bar district. I think another room would have been fine.
The location ! The room !
good breakfast.flexible arrangements let us store our luggage. relaxed feel to hotel. very goodlocation
Please write at least 15 words
Great staff. Courteous and accommodating. The room had stained carpeting and it had loose tiles and fixtures in the bathroom. The dining area for breakfast was also a bit run down. Overall the hotel needs some work.
The location, the design, the cleaniless No coffee or tea available even in he lobby.Toilet and bathroom separated only by a thin glass wall from the bedroom. The glass door of the toilet is not even closing: there is a space dow and on the side. No intimacy possible. Also We got two beds and we wanted one bed.
I liked the interior decoration and the central location. And the sound proofing of the windows. No noise from the square at night. Some of the rooms (the one we used) are quite small.
Nice hotel but small room. Good location.
Location, Location and Location Cable TV was only in Spanish and German. Bathroom has no proper shower screen or floor drain, so that water go everywere. The room was at the back with no views.
good Hitec hotel, good breakfast, ' quite and exelent location
Quiet in a central location. Everything was great and I really loved the balcony....
Location, hotel staff.
Good and quite location, high tech rooms with laptops,nice breakfast and helpful staff at the reception with fair English. There was a technical problem with the room cards, we had to activate them several times each day from the reception desk to be able to open the room doors.But it is bearable when considering the all other good service and faci lities.
1. Great location 2. clean and organized 3. Very good hotel staff
Very pleasant personnel, nice and clean bathroom with modern accessories. Perfect location - close to all the main sighseeing places. Room is rather small with not enough places to put the personal things (not a sinle bedside-table). Slight smell in the room as if it used to be a smoking one. Glass door to the bathroom which is not very closing very tight - so the room is defenitely not for romantic stay of a young couple.
the location was great near the big place del sol .... shopping and restaurants are very close
staff were lovely. nice sized rooms Difficulty parking around there. would have been nice to have parking information concerning this hotel
Location, asked for interior room high off the street and the noise wasn't a problem There was a musty smell
Modern style and street view room!
location, quietness, comfortable and stylish room
Great place for getting around in the city. Had plenty of room for 6 people with two bathrooms. Great value for money! The breakfast was great, too!
Contempory look, clean, very convenient location. The bathroom had a glass door!
The location of the hotel is good that it is closed to Sol metro / train station. However, there are many other hotels available at that area. 1) furniture&facilities are old; sliding doors of carbinet & bath can't open/close properly. 2) Hotel staff tidy up the hotel room everyday but not change the bed sheet and towels. At my arrival day, one bath towel is still wet at hotel room. 3) We are assigned to a room without computer. After request, hotel staff re-assigned another room for us with computer available. However, we can't open the room door and we returned back to the receiption and ask for help. We on and off tried opening the door and returned to reception repeatly. Finally, we found that the door lock actually can't function properly. So, we requested to change back to the first room even without computer. The staff are then black-faced.
The location is really good!! Yhe staff look always to be tired and do not give attention to the guest.
CEntral location for a nice walk around the city It could have been more clean!
The best thing about the hotel is the location, easy access to Sol Metro station. This is the second time we have stayed at this hotel and the second time we have had a quiet room. We thought that the prices in the Lounge were very expensive compared to our last stay, 17 Euros for 2 Gin and Tonics and a bottle of water. This is well above average for Spain in general. There was a Tea and Coffee making kit available free if asked for at receiption but this information was only made available in the rooms Hotel info guide, this should have been made known on arrival from the receiption staff.
Well positioned near centre; good sized rooms We were put into a sub-standard room for the first night (air con did not work), but were moved to a better one on request - which was excellent.
very convenient location in central Madrid for shopping and restuarants, bus tours and public transport, and art galleries
Ideal locality being in the centre of Madrid but in a pedestrianised area guaranteeing a good nights sleep with minimal traffic noise. This was my 4th time in Madrid and my 3rd at this hotel.
the location could not be better, the staff were all pleasant and helpful and the room and hotel in general spotless I was in a single room 317 this was tiny with no comfortable chair and no view the window blanked and on opening looked down some sort of shaft. this room is very claustrophobic and totally unsuitable for a longer stay
Very good situation near the center area (walking streets, shopping, getting to sight seeings) on this time of the year. Staff was very frendly and very pleasent to help, when it was needed. As a Finnish I want that the hotel breakfest is substantial to start the tourist-day. I didn´t wait black bread nor porridge, but yougurt for flakes or mysli should be good. And it was strange, that there wasn´t vegetables at all (not also in restaurants in Madrid).
Location superb, and the room was very good
the location was very good and the lounge/bar was excellent. would like to see some form of not slip mat in the bath as i slipped when picking up my towel and I am quite badly bruised. This is not a criticism it is a would like to have suggestion so it doesn't happen to others.
The location is very good, and the breakfast is very varied, the service is very very good. The rooms have good size and are clean
room and facilities were clean, in walking distance from many interesting places in city center, helpful and friendly staff
There is little to like, so save your money and go to a three star hotel instead -- many are better than this one. Yes, the rooms are large and clean, but everything inside is fairly old, and the place has no style or grace at all. Neither does the neigbourhood, really, and it is surely the ugliest few blocks in central Madrid, even if it is close to the major tourist sites. Not recommended at all. Even on a cold day outside (5 C) the inside of the room was like an airless oven, easily 25 C, and there is no way to turn down the temperature or open a window to the fresh outside air, because all the windows actually open to an interior courtyard that is just as hot and stifling. You won't sleep well.
Within walking distance to many important sites and the rate Yes, for a 4 star hotel I expected complimentary bodylotion, as there was the ususal paraphernalia
Toured around Madrid. Could walk to Plaza Mayor. No. The hotel was good, friendly and clean.
Not enough sound proofing between rooms.
Great location between Plaza Mayor and Atocha train station. Staff was very helpful with recommendations. Room was big and clean. Free wireless internet. Bed was a bit hard, room was hot (A/C was not available), and noisy at night (downside of central location).
The location, cleanliness of the room The room was a little on the small side and the furnishings were quite basic
This was a nice relaxed hotel with a sizeable room for a city-centre hotel in a good location within easy walking distance of many attractions. Some staff command of english was not good and bar snacks in the main lounge (restaurant is downstairs) would have been lovely
The cleaniness of the hotel/room was good. Good location See above
Very good location, interesting building, clean and quiet. Breakfast could be improved.We had a problem of over-booking and we had to be transfered to another hotel (of the same chain) for the first night.
The hotel is excellent. Rooms are very clean, breakfast is superb with lots of variety and location is very convenient. It is just 2 minutes walking from Sol and 1 min from metro station Molina. Free wi-fi was an excellent addition to the services offered.
I was satisfied with almost everything. The staff was ok, breakfast was good, the location is excellent. It was not the hotel in itself but a strange 'surprise': as I later learned that had checked the validity of my card without letting me know about their intention. This made me some bad minutes but finally we managed to understand each other's position.
Excellent situation in the heart of Madrid with no noise No french channel on the TV (but Internet with WI-Fi free which compensates)
Perfect lokation for sightseeing and shopping. Quite noisy inside the rooms, you could nearly hear everything from the corridor or next room.
We loved the locality of the hotel as it was right in the middle of everything. The staff were very helpful and the rooms were spotless. We also loved having the free Wifi and the breakfast was great value and very tasty. We didn't like the noise from the lift shaft as our room was right beside the lift. This was the only downside. There was a bit of outside noise aswell but the lift shaft was more annoying.
We only stayed for two days. Breakfast was very good (also good value for money), the room was clean and very comfortable. In case you choose a public means of transportation to go to the airport the best option is the yellow bus which goes directly there - 30 min walking to Atocha station. Poor English spoken by the staff, no professional attitude; You could hear the sound of the elevator going up and down, but that was not so disturbing because we didn't spend much time in the room during the day.
It was an excellent location, near the metro and Plaza Mayor. The staff were all very helpful and parking was facilissimo. They were extremely accommodating, providing driving directions in Madrid and other advice. No
location is great. the room was big and clean.
Location of the hotel and the helpfulness of the staff. A bit noisy from the outside on the saturday night, but that must probably be expected at such a location. The sunday night was quiet. There was also poor sound isolation between my room and the next one.
Excellent location, very clean and well priced. Lack of English by hotel staff, apart from one cleaner they spoke no English.
staff went out of their way to help me.
Nice position, very clean
i like the location. no english speaking assistant
A quiet hotel that is very centrally located. I plan to return. The Internet did not work well.
Nice and comfortable hostal with very friendly staff A bit too loud in the rooms
Fantastic location close to lots of city sights, comfortable, good value for money. Thin walls as you could hear the people in reception but overall great hotel.
The location is more convenient than expected. Though the room and the bath booth are really small, but they are very clean and tidy in gerenal. It´s a good choice if u dun wanna spend much on the hotel, but still want privacy and a private bathroom (need something more than a youth hostel). But there should be more english speaking staff, at least a receptionist. location and cleaniness
The Hostal is very clean, very near to downtown and everything there is almost new! Just the noise... But that area is a little bit noisy.
The Hotel is installed around the Plaza del Sol. Front of to Opera Metro Station. Very good localization ! Too much noise in rooms.
The Location of the hotel was fantastic Tea & coffee making facilities in the room would have been nice especially as it had a kitchen but there was no use for it. Also a hotel bar would have been handy as we couldn't go out much due to Ryan Air loosing our luggage.
excellent staff, nicely appointed room, outstanding breakfast, great location outside noise
Personnel very helpful; 24 hrs. Breakfast food excelllent & area well decorated. Room & shower a bit small; considering my husband is 6f 3 and 250 pds
The weather forecast on the bed. The reasonily priced minibar. The nice toileteries. The very tasty breakfast buffet till noon. The excellent location.
very central but noisy no bar facilities i.e.lounge bar to meet other guests and although the continental breakfast was lovely would have been nice to have something cooked as an aoption
Excellent location, friendly staff, tasty breakfast
staff, location, design Our room was on the highest floor and we didn't have a normal window, only roof one. That was not comfortable for me. Also the room was rather small, but as far as I understood from the floor plan it was the smallest one on the floor.. So maybe you'll be more lucky with the room ;)
Very central,.very modern, relaxed atmosphere ,& breakfast included We were given an upgrade to a duplex which had the bedroom upstairs the stairs were very steep & as we are in our 60its it was unsutable we exchanged with no problems The kitchen had no eqipment at all but again we were provided with basic utensils on request
Staff is very friendly and helpfull Two separate beds instead of one...
Staff were helpful and a green apple a day was a nice touch. Staff accidentally asked to sign out for the wrong room but it was sorted out after several days.