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The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified. The drinks were very expensive though I guess for a 5 star hotel this is to be expected.
area and service outdated room
The hotel is for people who travels for business. There are a lot of rooms and every day is so busy of business persons.I don't think is a hotel for vacation. It's seams a hotel for business time. the staff of reception was so bad
The personel's attention is always high. Intercontinantal is always a sure choice (Budapest, Praga,...)
Clean, luxury hotel. Good breakfast and facilities. Plesent staff. Internet connection very poor. Had no internet at all. Room was to hot and we couldn't regulate the temperature.
Attentive staff, classic location. In my view, the applicable rate should have included breakfast, which negatively impacts the value for money ratio.
the friendliness and cooperation of the staff, the facilities available, the free mini bar was a nice touch, the comfort in the room when the wifi did not work from my computer they had no way to fix it even though it seemed to be a problem with the wifi access point
The atmosphere at the hotel was extremely relaxing. Staff were always attentive but never intrusive. Great Gin and Tonics The mojito cocktail that we had was the worst I've ever tasted.
Everything! I'm looking foward to staying there my next trip to Madrid.
central location, professionalism of reception staff unexciting breakfast
staff room room a bit dark
The restaurant Dusty skirting boards, in need of some touching up here and there
The location is very good. The walls were paper thin and you could always hear people in the rooms next to ours. We had a mosquito problem in the room.
The private reception on the 5th floor was very good Misleading when it says a private sauna and jacuzzi. Disappointed with the room
Location, atmosphere No tissues in bathroom except in tiny packet, toilet paper hard and rough, toilet took 30-45 secs to complete flush (not environmentally friendly!)
Immaculately clean room, comfortable bed, excellent service. The masseuse at the spa is fabulous! The steam room at the spa needed a good dose of bleach.
Very comfortable and near the main attractions. no
Convenience hair dryer is poor.
The gym, pool and spa and the michelin restaurant were closed.
The hotel was very clean and the staff friendly. We went for a delux room on a special offer they had that included breakfast. The breakfast was available till 11.00am and had pleanty to offer every taste and requirement. The hotel Spa was really good although you do have to wear a swimming hat in the pool. You can purchase these from the Spa reception. The only down side was the fact that the hotel was a few miles outside of the city centre. Although we did not use the hotel for evening meals there are a few good places around the hotel area. The VIPS down the road from the hotel had a good range to offer and at reasonable prices.
Room was large. Service was efficient. Breakfast was very good. All as expected from a hotel of that price-class. Distance to airport was relatively short. For tourists of the town, location is a bit off-center. You will need to take a taxi or some other transportation to get to the center (old town).
the breafast is really for every taste,all the staff of the reception is really helpfull and professional tv could be better
We paid extra for royal executive and that meant that we dealt with a special staff on the 5th floor. They were extremely friendly and helpful, but I do not know how the regular staff was. The jacuzzi in the spa area was nice. I liked the executive lounge, but it was a pity that I could not make tea myself there while there was a coffee machine, but the service there was good. We paid extra for the executive lounge and asked for non-smoking and for a baby crib, since we have a baby. We received a smoking room and no carriage. I have stayed with several 4-star hotels and they always gave use cribs and they usually gave use bigger rooms than normal. Although the staff was nice and arranged for us to move to a non-smoking room on a different floor, we did not ever get a crib and the rooms were smaller than a 4-star hotel. One expected executive rooms to be larger than normal, but the only difference was that the writing table was L-shaped rather that square and since we had to move into a normal room to get non-smoking, we did not even get this advantage. The pool closes early on weekends and should be booked.
The minibar was included in the price of the room. Awesome! A splendid breakfast! Outstanding location!!! All the taps were new. I wanted to take the shower head with me! The room was a little smaller than we expected. We were not able to charge our electronic devices while we were outside due to all the power goes off when leaving the room.
Excellent location, restructured old building, very nice!
Conditions of location was preeminent. Breakfast was very delicious. From station to 50 theMth place from subway of piece 2 from Gran Via soon。The bath in the room may be also large. As for above all, breakfast is very delicious. It is very satisfactory. There is no dissatisfaction.
Everything. The great room, the price, the staff, breakfast. Excellent. No.
Have not a housekeeping
Staff friendly, efficient and polite and the hotel's location is perfect. Building works, of which we were unaware, prevented window shutter closure, which let light in all night.
Location is on a crossroads for varying Madrid venues, right in between the Chueca and Salamanca districts. Being in between tourist, business, and evening outings venues makes the hotel a good location if needing to do a little of everything. Although the breakfast is typical of an nh hotel it really is considered excellent as compared with majority of the chains other hotels. Staff is friendly and attentive. The only major problem with this hotel which is really unfortunate, is the terrible sounds emitting from the old water pipes in the building. Very loud and obnoxious sounds get so loud in the morning when other guests are taking showers that makes it impossible to stay sleeping especially if you had a long Madrid night out and need some desperate rest. That problem alone brings down this hotel from a strong 5 star rating to a poor 3 star. Breakfast, beds & staff.
The metro is at 1 minute, good hotel and good price
The hotel has very good location, near the city center and the main shops, very good breakfast with fruits, omelet, con flakes, cheese!!! WiFi is limited by 30 minutes in the lobby of the hotel. So if you want an hour of internet you should take 2 codes for 30 minutes to access the internet...
Direct access to the hotel via the Metro was an important feature. The instructions provide via the hotel information concerning travel on the Metro from the airport to the hotel was a strong selling point.
Hotel was nice but we had a room on the street 2nd floor which was very noisey during the night, people shouting and drinking.