Melbourne hotels

The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)

close to convention centre no milk in fridge on 2 days. no hair conditioner on one day

excellent knowlegable staff some facilities need renovation

We loved the King size bed, pillows & doona. We also loved the shower/bathroom. The alarm went off at 6am, we did not even set the alarm.

fantastic service no

Location. Internet was advertised as with price inclusion, however extra fees applied. Staff at "37" lacked hospitality training. Couldn't order a meal for an hour, was ignored so I went up to my room instead.

The location is great and the rooms are pretty basic. You get what you pay for. There was no "do not disturb" sign to put on the door so housekeeping would let themselves in without so much as a single knock. I could have been naked. Noise from the hall filtered into the room so as a light sleeper I had trouble with that. Wanted to have a look around the hotel because of the heritage but got told off by one of the staff.

comfortable bed not really - a little noisy

The rooms are excellent The room service food was average

Staff very friendly and helpful. Location to see all of Melbourne excellent. The air conditioning in our room was poor and it got quite hot.

Room was great, public areas great and staff very very good Excessive charges for internet

The view of the river and the great concierge. first room was not a river view as stated, but this was corrected.

Very friendly staff and great facilities. Hotel charged rate different to booking.com

What a gorgeous place!!! The attentiveness of the staff was fantastic. the food was wonderful - I ate at the Melba and although it was exspensive it was exceptional food. The room was lovely. My primary reason for selecting the hotel was the old world charm of the hotel. I don't see value for money in modern hotels. I booked 2 rooms for myself and my husband, our older son and a family friend and would do so again. We all had a massage at the Chuan Spa which I found was outstanding. The staff there were amazing and the masseur although young was extremely talented and well trained. Overall I would highly recommend this hotel. If you like comfort and extreme luxury and to be surrounded by beauty. I think it is the best in Melbourne.

The club room was excelent just need a sellection of hot breakfast in the morning,and more sellection of beverage, but everything was good. sellection or type of pillow in hte room.

Good location, beautiful city views, romantic environment and nice staffs.