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The staff was friendly and easy to communicate with in English which made check in a breeze. We had nice rooms, clean and comfortable. The bed was a little harder than I usually like, but overall we were pleasantly surprised by how nice the rooms were for the rate we paid. Happy customers! The location isn't too close to downtown, but it's perfect if you want to be close to the airport.
The location was ideal for my visit to Madrid No restaurant service on Sunday, room service not available until 8 pm.The TV in the room should be replaced with a modern unit and the signal quality is poor.
In Osuna Hotel everything was good room , Pool , service customer . They provide u free ride to airport . WIFI was free in reception area but in the Room u have to pay .
do yourself a favor and at all costs do not book at this hotel. we were staying in Barcelona and had to leave early due to a pending Hurricane bearing down on our home in Florida, on 1hr notice we took an overnight train from Barcelona to Madrid which arrived at 12:30AM. while we were on the train my son booked this hotel and which charged an exorbitant amount simply to stay for the night (arrive at 1:00AM depart at 8:00AM) but we really had no choice. when we arrived all the trains had stopped for the night so we had to take a taxi to the hotel, when we arrived at the hotel (pretty frazzled and very tired to say the least) we were greeted by one of the RUDEST men i had ever met in Spain after much discussion and very little care or even trying on his end we were told our reservation did not exist (you know the one i had on my ipad with a confirmation number and all details as well as payment in full) so now at almost 1:30AM he pointed us to the door and said we had to leave... if it was not for the other younger assistant behind the counter who offered to shuttle us back to the airport (yes the closed airpots at 1:30AM) we would had been fleeced for another $20euro cab ride back. needless to say sleeping (well not really sleeping) on the floor in the airport and being hassled by security every few hours to move was lets just say less than desirable. i strongly caution you to reconsider putting any trust in a hotel that would strand 2 people like that in the middle of the night safe travels
breakfast, room design and comfort internet in the room not stable
Ultra modern design, comfortable, clean room Reception hardly speaking english, not enough attention to customers,
Nice location. Close to metro. Taxi costs 25 euros to airport if you arrice or depart at night. Good clean rooms.
Near metro station so that was easy to reach city center. Hotel was terrible,i would say that its 1star hotel,very dirty rooms bedding was dirty i had problems with my skin after that.Also rooms small and smelling cigaretes,must to be old hotel.You should pay 30euros for this hotel not 65...and in this price not included even breakfast and internet you have to pay!!I would never ever go to stay there again.
Room was very clean and quiet. Reception was polite and helpful. I purchased this room based on the fact that it had an airport shuttle and breakfast. When I arrived at hotel, I was advised that the shuttle starts running at 8 am. I had to leave for the airport by 7 am. I had to pay 12 euros for a 4 minute ride. Would be nice if the booking had given the shuttle hours. Also, breakfast doesn't start until 7:30 am, so I missed that, too. Rooms are very small. My knees hit the shower when I sat on the toilet and I'm not a big person. Food is a big issue. They do not have a restaurant and there are no places to eat down the street. I had to walk along the freeway and cross to the other side for dinner. Not something I like to do as a female traveler. Had air in the room, however, I could not control it. I would set it but there seemed to be a setting that turned what I set it at off. Needless to say, it was too warm in the room.
Quiet location, very near to IFEMA, Madrid Trade Show Very poor breakfast, smallest TV ever seen in a hotel.