Recent reviews
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- Negative
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7.5
Agent at check-in was very friendly and efficient. Kudos. Could not check-in with mobile app (on iPhone).
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7.6
Liked the onboard service and friendliness of attendants. In-flight meal--FREE by the way!--was excellent. Boarding area at Gate 58 in LAX was horrible. Gate agent didn't bother to control the passengers who unfortunately always crowd the gate. The PA system was way too soft.
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10.0
Hawaiian airlines always with the how great aloha spirit. Great service, confortable seats. Excellent service
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6.6
Our flight crew on our side were nice and friendly. Very efficient with passing our drinks and food. Boarding was quick .and easy. Overall, it was a comfortable and smooth flight. The food left much to be desired. Biscuit only had cheese in it-not even bacon or sausage or for that matter, spam. It is Hawaiian Airlines afterall (no more free leis after you get off the plane either). I appreciated the individual movie screens but my touch screen kept freezing and I couldn't make a selection.
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8.6
options for vegetarians the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good.
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6.6
The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport.
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8.0
Seats are too small and cramped, No games
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4.3
Still waiting for luggage 45 minutes after arriving!
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8.6
Quick boarding to make up for delay We were delayed 7 hours
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7.6
When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI.
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10.0
Hawaiian airlines always with the how great aloha spirit. Great service, confortable seats. Excellent service
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8.6
options for vegetarians the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good.
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8.0
Seats are too small and cramped, No games
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8.6
Quick boarding to make up for delay We were delayed 7 hours
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7.5
Agent at check-in was very friendly and efficient. Kudos. Could not check-in with mobile app (on iPhone).
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7.6
Liked the onboard service and friendliness of attendants. In-flight meal--FREE by the way!--was excellent. Boarding area at Gate 58 in LAX was horrible. Gate agent didn't bother to control the passengers who unfortunately always crowd the gate. The PA system was way too soft.
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6.6
Our flight crew on our side were nice and friendly. Very efficient with passing our drinks and food. Boarding was quick .and easy. Overall, it was a comfortable and smooth flight. The food left much to be desired. Biscuit only had cheese in it-not even bacon or sausage or for that matter, spam. It is Hawaiian Airlines afterall (no more free leis after you get off the plane either). I appreciated the individual movie screens but my touch screen kept freezing and I couldn't make a selection.
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6.6
The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport.
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7.6
When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI.
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