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Cons: Food was very poor. No snacks.

Pros: The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances

Cons: I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again

Cons: Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!

Pros: Crew

Cons: Upgrade entertainment

Cons: The latch on the rest room needs something...every minute or so a loud tump and slam of the rest room door drove us bonkers. Forget about sleeping!

Cons: For a six-hour flight on a non-budget airline, a breakfast sandwich and some small cookies did not make for a good in-flight meal. With the exception of the male chief flight attendant, who was very personable, I found that the rest of the flight attendants were indifferent to their passengers. On a good note: the chief CSA at PHX was an outstanding individual who made all passengers feel welcome on his airline as they waited to board the aircraft bound for Honolulu. Very rare to see that these days!

Cons: The seats for such a long flight were so close together and uncomfortable. The flight attendant skipped us twice with beverage services

Cons: I don’t like how they brought a snack cart thru where you could buy things, making it appear like it was the ONLY option. However, shortly after that, they gave everyone a free sandwich, bag of chips and drinks.... was pissed I spent $14 on snacks that I didn’t need to. Also, the flight originally was scheduled to leave Kauai at 1:45 and somewhere along the line it got changed to 1:15 but I didn’t know that somehow... glad we made it on time... Did not like how you had to have your own device in order to have movies or entertainment... pretty lame. This airline has so much potential! It was just little things that could have been much better

Pros: seating and personal TV screens was good

Cons: limitation of family seating for traveling with kids under 2 is not helpful. I would argue that kids >2 can take more time and effort... I was a single mom traveling with a 3 and 6 year old and there were no accommodations made such as earlier boarding or helping us sit together

Cons: Leg room and seats did not recline - would not have flown Hawaiian if that was known

Pros: The crew was great. I have sensitive ears, so sitting beside the loud engine is not something that I liked. I was uncomfortable, until I moved.

Cons: having some ear plugs

Cons: The food really sucked. And what I didn’t like was that if you buy through Kayak you don’t get to pick seats so I was thrown in a middle seat when I requested aisle or window. It was uncomfortable.

Cons: Entertainment and seats