|Top route||Kahului to Honolulu|
Pros: The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets.
Cons: Better would be to actually use the flight.
Pros: Always very hospitable and attentive crew.
Cons: Love that Hawaiian offers quite a bit of food during flight, but there are no vegan options.
Pros: Was easy on and off and seating was as expected
Cons: Thought the whole experience was fine
Pros: Friendly onboard crew
Cons: Boarding and Departure was delayed without explanation. But not a big deal.
Pros: Friendly crew
Pros: Lots of space
Cons: Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour.
Pros: The crew was really nice
Cons: If we took the flight. It never happened
Cons: Hawaiian airlines handling of canceling flights due to the virus was not good. They just canceled without notice or help on putting me on another flight home. JetBlue was amazing and took care of everything for me. If it wasn't for JetBlue notification of canceled flights, and a manager taking care of rebooking for me, I would not have made it home to Hawaii. Hawaiian airlines was no help at all
Pros: Awesome airlines. Everything was very comfortable
Cons: I was very pleased with their services
Pros: Very nice flight and helpful agents
Cons: Free drinks? No they didnt have them but that would've been nice
Pros: What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!
Cons: Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled
Pros: Friendly crew, efficient.
Cons: Check in with partner airline was super glitchy
Pros: First class was super comfortable!
Cons: If there was eggs with the breakfast
Cons: I loved the extra space on the plane and that food was served, as well as drinks and snacks. The whole experience was a wonderful welcome to the islands!
Pros: Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music.
Cons: Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking.
Cons: Less uncourteous flyers
Pros: The crew was kind and friendly
Cons: Cushions could have been better. Butt got sore
Cons: Security screening in Maui was horrendous
Pros: Crew was amazing!
Cons: Getting through the ag inspection followed by security was a bear!!!
Cons: I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.
Pros: very friendly and helpful
Pros: Friendly staff and excellent service
Pros: The crew was ok the seats were not comfortable at all
Pros: Crew was amazing
Cons: Seats were very uncomfortable for a long flight
Pros: Yes seat is comfortable
Cons: The Food
Cons: Seats too close together, barely recline, have to use own device to watch a very limited selection of programs
Cons: Waive change fees
Pros: New airplane. Ability to use my own device to view entertainment.
Cons: No vegetarian hot food options.
Pros: Crew was helpful and super friendly.
Cons: Breakfast sandwich needs to be better, not everyone likes pepper cheese.
Pros: The crew was courteous
Cons: Everything else, from the broken Monitor, to the awful food everything else was terrible
Pros: The temperature was comfortable. I liked the movies provided.
Cons: I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!
Pros: Great compared to other airlines food needs work
Cons: The food is disgusting
Pros: I liked how welcoming the environment was. I also liked the wide variety of entertainment.
Cons: I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement.
Pros: The flight, seats and crew was nice.
Cons: The boarding did not seem smooth and the food is not very good unless you buy something.
Cons: inflight wifi should be provided.
Pros: The seat was fantastic, the crew were great.
Cons: There was no entertainment for my seat, or the seat next to mine.
Pros: crew was nice, but did not come around enough to pick up trash.
Cons: entertainment system didn't work, food was mediocre
Pros: Crew was amazing, great service
Pros: on time, clean, excellent crew.
Cons: Please offer vegan options on your mainland flights. I know this is offered on international flights, so you are aware.
Cons: The food was ok
Pros: I like the ability to have an upgraded seat, and also the staff is very kind and warm
Cons: They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable.
Cons: The trip went like clockwork and the flight attendants were very friendly and helpful. It was a very long flight but we got 2 meals and all non-alcoholic drinks at no extra cost which was nice.
Pros: The seats were suprisingly comfortable for economy class and I am over 6 feet tall
Pros: Nice touch to have a blanket and pillow placed on each seat for our red eye flight from Honolulu to SF.
Cons: Couldn’t select our seats online when checking in. Had to wait in a long line at the gate to get our seat assignments from the gate agent.
Pros: Most everything!
Cons: Cabin was very cold!
Pros: Reasonably priced
Cons: More cushioned seats
Pros: Very polite and friendly crew.
Pros: Always a good ride.
Cons: Keep loud teenage girls from a 2 hour party at gate 21 and too loud on the plane. I know it's not really your fault but a public place in an airport is not the place for cards and other games with 6 girls sitting on the floor
Pros: The entertainment was nice. No need to download app.
Cons: The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it.
Cons: Super helpful because I was in a wheelchair
Pros: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.
Pros: First class seats are great and so is the service
Cons: Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal
Pros: Great crew even for such a short flight.
Pros: The views from the plane
Cons: A bit more room
Pros: The flight crew tried hard
Cons: A tiny amount of extra legroom. A 6.5 hour flight from seattle and I felt like I was in a tiny box.
Pros: Crew was great and kept us hydrated. Good free movies and nice Hawaii tv selections. Love the Hawaiian cooking show selections.
Cons: In seat monitor was a little loos and would slide out of position when watching it. Breakfast sandwich was free but the egg was a little grainy.
Hawaiian Airlines is based in Honolulu and flies to destinations across the United States, East Asia, Pacific Islands, and Oceania. Eight destinations throughout the Hawaiian Islands are serviced, with assistance from an additional hub in Kahului. A large percentage of the airline’s customers are vacationers.
Passengers can choose between Economy, Economy Comfort, and Premium Cabin. An island vibe is felt as soon as you walk on the plane, with flight attendants wearing floral-patterned shirts and flowers behind their ears. Standard Economy seats have approximately 31 in of pitch, while Economy Comfort provides an additional 5 in of room. Economy Comfort also provides a personal electrical outlet and an amenity kit. In Premium Cabin you will be welcomed into a Hawaiian-inspired setting with bamboo paneling and light blue textures. Seats can recline flat, while entertainment comes in the form of a detachable tablet.
It is owned by the Hawaiian Holdings group, which also manages the subsidiary ‘Ohana by Hawaiian. Hawaiian Airlines holds codeshare agreements with several major carriers, including United Airlines, Delta Air Lines, American Airlines, Japan Airlines, Turkish Airlines, and Air China. An interline partnership is also maintained with South African Airways that allows passengers to travel on multi-leg services via New York under one ticket.
Airbus and Boeing aircraft are operated by Hawaiian Airlines. The Airbus A330-200, capable of transporting approximately 278 passengers, is one of the most commonly flown models. All of the fleet are named after native Polynesian birds, such as Maile, Kalo, Lama, and Hau. The names are printed alongside the cockpit windows.