Traveller reviews
Overall rating
7.7
Good
Based on 190 reviews
Boarding
8.1
Comfort
7.5
Crew
8.6
Entertainment
7.1
Food
7.1
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Hawaiian Airlines information
| IATA code | HA |
|---|---|
| Routes | 132 |
| Top route | Kahului to Honolulu |
| Airports served | 45 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Friendly staff and excellent service."
(in 115 reviews)
"Free food great movies very comfortable."
(in 51 reviews)
"Short flight great friendly service."
(in 340 reviews)
Cons
"The extra comfort are great too."
(in 38 reviews)
"Glad to have complimentary meal."
(in 37 reviews)
"In-flight entertainment is pretty weak."
(in 116 reviews)
Recent reviews
Traveller rating
1694
597
388
235
4
Find reviews that mention:
flight attendants
long flight
smooth flight
crew was great
free movies
great service
free food
extra comfort
leg room
movies and tv
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10.0
More movies
review from
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4.0
Sat two large people right next to each other. There was a row of seats empty behind us and we were told we can’t switch because of “weight and balance” issues. That’s absurd and insulting that we would believe that excuse; suggesting our size and weight was both known and determined by a computer to affect the plane so extremely. Instead, I hung out into the aisle to be struck by the food carts several times. Food was cold by the time it got to us. The inflight announcements were excessive and repetitious. Why does the automated voice need to tell me to fasten my seatbelts, then the captain, then the flight attendant? It made it hard to rest and watch movies.
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10.0
Flight crew was very courteous Was cold no blankets was available
review from
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10.0
Everything was amazing! Thank you!
review from
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2.0
I was told the boarding gate was changed and I had to run across the airport to get to the new gate. Then the flight had a delay because it was full and they tried to convince people to change flight. After I board the aircraft, it was further delayed for another 2 hours with some strange excuses (no pull back crew available?)
review from
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2.0
Don't book with a family. They will split you up and put you in the middle with no access. Rude staff.
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8.0
Better Food
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6.0
When landed in Honolulu, we needed to stay for a long time till we finally got into the Gate. Also, as for the food, I don'e eat pork, so the baggett was irrelevant for me :-(
review from
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10.0
I purchased the leg room upgrade to sit in the exit row. That made a big difference in my comfort level.
review from
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10.0
It was a very quick flight from one island to anther and back. Everything was good!
review from
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10.0
I like that a meal was served. Headsets were only $4 to purchase. Friendly courteous staff. Great job! Mahalo
review from
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10.0
The sears aren't the most comfortable but the flight attendants were great and the flight was even able to leave a little early. A good job overall.
review from
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10.0
Very good service. Pleasant staff. On time departure out of JFK. Had to circle before landing but smooth ride and landing. Will definitely fly HA again.
review from
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10.0
It was all great
review from
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10.0
Very friendly service pilots and crews
review from
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8.0
On time flights the best my trip
review from
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8.0
The screens behind each seat was an awesome bonus. One of my son's had a broken one but I let him use mine as I was just going to sleep. The flight attendant offered to change our seats but I declined. The food, chicken sandwich on bagel roll, was disgusting. And it was the only thing both ways. The crew was lovely, the plane was clean, food was gross.
review from
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10.0
All good except our gate was occupied upon landing so we had to wait
review from
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10.0
Baggage claim took a long time, but otherwise great flight.
review from
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2.0
My flight was delayed by 8 hours. Information regarding each successive delay was not clearly communicated, staff was helpful but overall left uninformed by higher-ups. The airline only offered a $15 voucher for meals as compensation and I was left very disappointed by Hawaiian airline's poor handling of the situation.
review from
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10.0
Everything went smoothly I cannot think of anything to improve at the moment
review from
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10.0
love
review from
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10.0
The crew was great. More room would be appreciated
review from
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2.0
I have never flew Hawaiian and never will again.
review from
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8.0
Boarding was smooth. The noodles were too salty, and the movies were old so the entertainment was not so good. We were also not given sanitizing wipes like other airlines have been doing since COVID started.
review from
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10.0
On time, fast service, friendly crew spacious airplane
review from
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10.0
It was a very short flight so no snacks or entertainment. The crew was friendly and professional. The seats were pretty narrow but reasonably comfortable. I would recommend them.
review from
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4.0
The flight attendants were short and rude. I get it though-they are there and I am grateful. No wi-fi. The shows available are supposed to have closed captioning but it didn’t work. It would work and I would get invested in a show then cut out. One flight attendant’s personality saved the whole experience. This airline isn’t doing it for me.
review from
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10.0
Friendly staff, maybe better food
review from
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6.0
Everything was good on the flight except for the person that acted out and got kicked off the plane. It just sucked that the flight got delayed because of one person's actions.
review from
Hawaiian Airlines FAQs
What is Hawaiian Airlines' carry-on size allowance?
Where does Hawaiian Airlines fly to?
What is Hawaiian Airlines’ primary hub?
How does KAYAK find such low prices on Hawaiian Airlines flights?
Flight status
Hawaiian Airlines route map
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Fukuoka Airport (FUK)
- Kona Intl Airport (KOA)
- Lihue Airport (LIH)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Miyazaki Airport (KMI)
- Tokyo Haneda Airport (HND)
- Sendai Airport (SDJ)
- Los Angeles Airport (LAX)
- Matsuyama Airport (MYJ)
- Hanamaki Airport (HNA)
- Osaka Itami Airport (ITM)
- Las Vegas Harry Reid Intl Airport (LAS)
Hawaiian Airlines contact information
- HA IATA code
- +1-800-367-5320 Call
- hawaiianair.com Visit
Overview of Hawaiian Airlines
Hawaiian Airlines is based in Honolulu and flies to destinations across the United States, East Asia, Pacific Islands, and Oceania. Eight destinations throughout the Hawaiian Islands are serviced, with assistance from an additional hub in Kahului. A large percentage of the airline’s customers are vacationers.
Passengers can choose between Economy, Economy Comfort, and Premium Cabin. An island vibe is felt as soon as you walk on the plane, with flight attendants wearing floral-patterned shirts and flowers behind their ears. Standard Economy seats have approximately 31 in of pitch, while Economy Comfort provides an additional 5 in of room. Economy Comfort also provides a personal electrical outlet and an amenity kit. In Premium Cabin you will be welcomed into a Hawaiian-inspired setting with bamboo paneling and light blue textures. Seats can recline flat, while entertainment comes in the form of a detachable tablet.
It is owned by the Hawaiian Holdings group, which also manages the subsidiary ‘Ohana by Hawaiian. Hawaiian Airlines holds codeshare agreements with several major carriers, including United Airlines, Delta Air Lines, American Airlines, Japan Airlines, Turkish Airlines, and Air China. An interline partnership is also maintained with South African Airways that allows passengers to travel on multi-leg services via New York under one ticket.
Airbus and Boeing aircraft are operated by Hawaiian Airlines. The Airbus A330-200, capable of transporting approximately 278 passengers, is one of the most commonly flown models. All of the fleet are named after native Polynesian birds, such as Maile, Kalo, Lama, and Hau. The names are printed alongside the cockpit windows.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.