Daily cleaning, installation of cabin HEPA filters on flights to Tokyo Haneda
The cheapest airline ticket to Tokyo from the United Arab Emirates in the last 72 hours was AED 1,616 one-way, and AED 2,530 round-trip on the route from Dubai to Tokyo. The most popular route is from Dubai to Tokyo and the cheapest ticket found on this route in the last 72 hours was AED 2,530 round-trip.
Tokyo Haneda Airport is 15 kilometres from the centre of Tokyo. View on map.
Most visitors from United Arab Emirates will not be allowed to enter Tokyo Haneda.
Visitors from permitted countries will not be permitted to enter if they have been in a banned country in the last 14 days. All foreign nationals without a re-entry permit will need to apply for a visa.
Restriction do not apply to Japanese nationals, holders of permanent or long-term residency permits with a re-entry permit or re-entry confirmation letter, spouses or children of Japanese citizens or permanent residents, direct relatives of Japanese nationals.
For more details visit the Japan Ministry of Foreign Affairs.
Read more about travel restrictions for Tokyo Haneda
Visitors from United Arab Emirates will need to quarantine for 14 days upon entering Tokyo Haneda.
Visitors from United Arab Emirates must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Tokyo Haneda.
Written Pledge Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "Food, service"
Cons: "The space"
Cons: "On time would be better."
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "The crew were excellent"
Cons: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Pros: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Cons: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Pros: "Crew was amazing"
Pros: "Yes the SQ802 and sQ807 was excellent"
Cons: "Returning flight food short be better SQ807"
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Cons: "2.5 hour delay"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Great service and very very comfy"
Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"
Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Pros: "Excellent attention to service and comfort."
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Cons: "leg space."
Pros: "Business seats were excellent"
Cons: "All was good!"
Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pros: "Great set up with two seats, window and aisle"
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Pros: "The crew on this flight we amazing had a great flight Thank You"
Cons: "There was not much leg room in the seatings"
Pros: "All the crews were friendly and helpful!"
Cons: "I wanted to watch Hindi movies with subtitles..."
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Pros: "the flight schedule are very good"
Cons: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Pros: "Superb service throughout from check in to on flight."
Cons: "Seat on outbound had a slight issue."
Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Pros: "the crews were very polite and very helpful"
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Pros: "they even addressed me by name"
Pros: "The crew was very kind and helpful."
Cons: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "No fuss flight but lacking that something extra"
Pros: "Amazing plane and crew!"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "Attentive Staff - Fabulous"
Pros: "Crew was amazing"
Cons: "Heating and serving food in plastic containers."
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"
Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Pros: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Cons: "Really we enjoyed this fly"
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "The staff was very helpful went above and beyond to help. Everything was smooth from boarding to landing plus everything in between."
Pros: "Own entertainment device"
Cons: "No snacks"
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Cons: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Cons: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Pros: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Pros: "Every thing is great."
Cons: "Food Seat great service"
Pros: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Cons: "The entertainment did not include any music (classical or otherwise)."
Pros: "Polite staff keen to help"
Pros: "Stuardess verry nice, exceptional"
Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Cons: "Norhing really"
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."
Pros: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Cons: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "Crew was great"
Cons: "The staff was very supportive"
Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Pros: "The staff was good and food as well had a great trip"
Cons: "Very nice"
Cons: "No need for improvement"
Cons: "Family travellers should always be seat together"
Pros: "The crew were nice and boarding was smooth"
Cons: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Pros: "Great value"
Pros: "nice people, good food"
Cons: "the process in Dubai for boarding is strange, first they make you go into a smaller room where there aren't always enough chairs, then you have to wait there until your section is called. Why not just do it all at the same time?"
Pros: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Cons: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Cons: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
Cons: "Main problems at Dubai airport. Employee at the airport charged me money for the same luggage that Newark employees said it is according to air line rules. That shocked me. I didn’t buy anything from Dubai. I think it’s not right."
Pros: "10 out of 10. excellent. 5 stars."
Pros: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Pros: "Besides noted above the arrival on time."
Cons: "Couldn't decline the chair and cause much neck pain"
Pros: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."
Pros: "I am pleased to travel and thanks to Emirates."
Pros: "Every thing was good"
Pros: "Very Kind"
Cons: "My seat assignment"
Pros: "Exceptional attention to details of client comfort."
Cons: "No faults."
Pros: "Easy, comfortable, no issues!"
Pros: "I love Boeing 777s."
Pros: "Great experience would Defo use them for our next trip."
Pros: "Everything is very well organised"
Cons: "All was good"
Pros: "The predictable skyward gold benefits when travelling with emirates"
Cons: "The low quality Oryx lounge offerings on my Doha-Dubai return leg"
Pros: "Excellent cuisine and wine/beverage. Excellent seat layout Excellent flight attendant service"
Cons: "Some issues with in-seat entertainment systems (some movies did not play properly)."
Pros: "Very professional and very good in customer care"
Cons: "I didn't like having to pay AN EXTRA $250 FOR A BAG!!! I will never recommend this site to my worst enemy"
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Cons: "Piece of checked baggage was lost en-route. It took 2 hours to get through customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Pros: "Screen was not very sensitive and arrow swipes did not always work. I was constantly switching between handheld and touch screen to switch movies or make selections"
Cons: "Touch screen problems . See above comment."
Pros: "No comments"
Cons: "No comments"
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Cons: "The same comment as above."
Cons: "Staff was amazing"
Cons: "Vegetarian meal options were scarce."
Pros: "we were updated with info every moment there was a change."
Pros: "This was my first experience with the new A380. It is an awesome experience. Super quiet."
Pros: "كانت رحلة رائعة مع طاقم ملاحي محترف في خدماتهم المتواصلة وابتساماتهم الدائمة طوال الرحلة حتي وداعهم بابتسامة الا انني عندما وصلت الي مطار دبي قادما من السعودية ذهبت الي مو'ظف اسمه رياض لاستخراج البوردينج باس لرحلة المواصلة الي بوسطن فلم يعطيني وقال لي اطلع اليفوقدلاستخراج البوردينج باس وذهبت اليدالذابق الاعلي فقالو نحن لا نستخرج البوردينج باس من هنا ارجع تحت ورجعت ولم اجده ووجدت موظفه اخري قامت بخدمتي عليداكمل وجه واعطتني البوردينج باس مثل هذا الموظفدكاندسيتسبب في فقداني للمقعد بسبب اهماله امل ان ينظر لذلك بعين الاعتبار ووفقا لما تمليه قواعددخدمة الركاب حايدلا يتسبب فيدالاساءة لشركة عملاقة في مجال الطيران شاكرا لكم جهودكم ومتمنيا لكم مزيدا من التقدم والازدهار لكم خالص تحياتي الشريف /احمد السدمي"
Pros: "Quick and easy flight. Empty seat in my row was great!"
Cons: "Plane was noisy and clearly old, could use updating"
Cons: "Trat a great little airport ."
Pros: "Friendly and attentive flight crew. Excellent selection of nice wine."
Cons: "Older model A-319 so there was a very small screen for the cabin."
Pros: "The check in counter staff was amazing and put me on an earlier more convenient flight."
Cons: "Pilot (well, first officer more likely) was rudder and trim happy, not the best on takeoff, cruise, or landing."
Cons: "The flight was fine. But it took as long for the luggage to arrive as it took the plane to fly from Samui... very poor"
Pros: "Great costumer service"
Pros: "The Crew was amazing, the Seat were the best Selling point for the business class"
Cons: "More leg Room, more arm rest space"
Pros: "I wish crew can at least smile and watch where they are walking"
Pros: "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
Cons: "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
Pros: "transfer at Suvanabum Airport - Male - Bangkok - Phuket easy and convenient as transit is used"
Cons: "boarding at Male was confusing as gate changed without getting notice and there was a delay of 20 minutes ... as well as at Phuket without announcement"
Pros: "Because the plane was not full I can to change my place easy"
Cons: "The plan was pretty old but the price was cheaper so it’s equal"
Pros: "Provided food without any cast in low budget flight"
Cons: "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
Pros: "It was a really quick process to check in and go through security check. Very nice process, compared to JFK airport."
Cons: "No real entertainment, either than the shopping magazines."
Pros: "Thflight was good, nice crew"
Cons: "No complaints, only the air craft from Bangkok to Samui a bit uncomfortable chairs"
Cons: "Nothing over the top that stood out. Just a typical flight."
Pros: "Much better experience than your average domestic American airline carrier."
Pros: "As always, bangkok air provides good service and good value."
Pros: "the food"
Cons: "the delays"
Pros: "It was all standard, nothing to praise this air line with"
Cons: "It was all standard, nothing to praise this air line with"
Cons: "I was not allowed to do the on-line check-in from my destination, so ended up with some lousy seats. Fortunately they changed them for me at the airport."
Cons: "I would like alcohol selection, would pay. See southwests options. Also I don't think I've ever been in a comfortable plane, but I'd like too"
Pros: "We were on the flight for just over an hour at mid afternoon and they served us a full meal ! The airline had much roomier seats and the staff are very professional."
Cons: "We liked everything and would recommend this airline"
Pros: "I was so surprised that food was provided for a 45 min flight. The crew was quick. The flight from BKK to Siem was on time, even although there was a last minute gate change. I couldn't comment on entertainment was the flight was so short. The crew was very polite, friendly and efficient. They were as good as any business class service crew."
Cons: "Another surprise was the excess weight of my luggage. I did get the warning about 20kg limit on this flight on the itinerary, but I hadn't paid much attention to it. I travel internationally quite often and know that 40 or 50kg is the norm. I was charged $8 /kg for 24kg overweight. This end up costing twice as much as the round trip flight. Now, I have to pay similar amount on the return flight. I take photographs from the airplane and found the window to be scratched."
Pros: "Leg room was good. Food was ok for a short flight like Bangkok-Krabi. Overall i find it a good domestic carrier for travellers."
Cons: "With the flight to Krabi the staff weren't very happy. They were friendly though when i asked something."
Pros: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
Cons: "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
Pros: "Nice hot food and non alcoholic beverages provided."
Cons: "Constantly rechecking our boarding tickets even though we are already inside the airplane."
Cons: "I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe."
Pros: "Pretty smooth flight, nice and helpful staff"
Cons: "Flight was delayed by almost an hour"
Pros: "They do a great job - a meal that was pretty good served on a 55 minute flight. Very friendly staff. The seats weren't as comfortable as you'd hope but they were not awful. They codeshare with all of one world except American."
Pros: "In-flight meal, commenced on time."
Cons: "Always seems like they are using bus gates- not convenient!"
Pros: "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
Cons: "Unreliability. Delays. Cheapness."
Pros: "Everything about the flight and the food service"
Pros: "Everything! The Sears are kinda worn. But all good."
Cons: "The seats need to be updated."
Pros: "Food served was fantastic considering they were short 1-hour flights. Staff was super courteous. Loved the "extras" like a fresh towel."
Cons: "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
Pros: "Professional, friendly and helpful staff. It was nice to be able to check in baggage without extra charges. I like that you always get served food and drink."
Cons: "The food is ok but not always something I would like to eat. It would nice to have some kind of entertainment system."
Pros: "Attendants etc were friendly and helpful. There was food service, even on a very short flight, and it was good, certainly in comparison to US airlines."
Cons: "The outgoing flight was delayed. You have to take a bus out to the plane or walk, depending on the airport. Actually, that wasn't bad, but did take extra time."
Pros: "Within a short 50 minute flight to Phnom Penh from Bangkok they managed to seve a delicious hot meal with wine (or beer, tea and/or coffee). Great service, friendly, efficient, and on time, and very competitively priced. Also it was virtually a new Airbus A320. My new favorite airline."
Pros: "Served a free hot meal on a one hour and 15 minute flight."
Cons: "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
Pros: "Crew were apologetic and gave us vouchers"
Cons: "Flight was delayed for over 5 hours, we were not updated as much as we would have liked. Plane was LOUD, rocky landing, food was not appetizing."
Pros: "That it was on time mostly and got us to our destination. Food was a saving grace compared to the overall experience."
Cons: "Super old equipment, no entertainment at all for an international flight at least for the longer 4 hour leg. Their motto fly boutique feel unique is a joke. You could tell they are a cheap cheap airline, they never got a gate at any airport, appeared like relegated to the far flung corners of the airport! Always busing us to and from the gates. In flight bare bones with rickety old seats. Certainly for the super budget minded a good value maybe but I won't be traveling with them anytime soon. crew kept asking me to remove my noise canceling headphones. No airline has ever asked me to coz duh that's their purpose!"
Pros: "Crew was nice"
Cons: "Ruined our only night in Bangkok. Due to arrive at 430 pm but didn't reach til 10 pm. Third straight flight on which we faced delays on Bangkok air and won't be flying with them again."
Pros: "The staff was incredibly nice! I especially enjoyed the waiting area lounge - the snacks and treats were delicious! Nicely done Bangkok Airways!"
Pros: "Good service both at the airport and in flight. Many snack and beverages in lounge"
Cons: "Flight was delayed by 5.5(!) hours, which made me almost loosing my international connection. Ground crew was mostly unhelpful and even rude in some cases, dismissing any responsible. An helpful manager eventually intervened only at the last minute, when they were finally convinced that I will never make it on time unless they make some special arrangements (which they made greatly, so i wished they did it in advance and save me a lot of aggravation!). I suffered such delays in most other flights i had with this airline, but this one had the most critical effect."
Cons: "I wish there was air conditioning. It was very warm ok the plane."
Pros: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Cons: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Pros: "The crew was very nice"
Cons: "Softer seats more wholesome videos"
Cons: "No wonder they are one of the best airliner"
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Cons: "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
Cons: "flight delayed as always"
Cons: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Cons: "Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience"
Pros: "Yup all gud"
Cons: "All gud"
Cons: "They did not provide water very frequently in flight. Food was satisfactory."
Pros: "seats that i selected was change when we enter the boarding gate without informing us"
Pros: "Good crew, very patient with the crowd. Food was very decent on this flight unlike the previous"
Pros: "On time food"
Pros: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Cons: "My check in bag was lost. Hope to get it back in the next few days."
Pros: "Other than loading and lack of information, the in-flight service was world class."
Cons: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
Pros: "Nice crew"
Cons: "Seat on up position are too straight"
Cons: "Unhealthy meals and snacks.,unappetizing,used plastics. Not enough bathroom supplies for international flight. Landed in JFK instead of newark"
Pros: "Crew was nice food was great"
Cons: "All good"
Cons: "I was pushed to a later flight with another company because the plane was overbooked."
Cons: "Overall waiting and long flight."
Pros: "I liked the movie selection they had for entertainment—many choices. Most of the staff were very friendly, but there was a bit of a language barrier which made it a little difficult to ask for something. They are also attentive, so if you press your call button, you don’t have to wait half an hour until someone helps you."
Cons: "Most of the meals were awful. I barely ate on the flights (except the dessert), but how good can airplane food be really... The seats are pretty tight and uncomfortable. They are too upright, making it very difficult to sleep. On one of their planes, the seats didn’t recline at all. I recommend paying a bit more for extra leg room ($150) or flying business or first class even (for long flights)."
Cons: "I requested special meal It wasn’t good and I got the food poison which make me sick."
Pros: "Great service from flight attendants."
Pros: "Crew was friendly and kind."
Cons: "No vegetarian options at all for breakfast (was either beef congee or eggs, sausage and bacon). We were not offered any options to select meal preference during online check in either"
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "The food was excellent. The seats were comfortable (even in economy) and tilted back more than other carriers, making it much easier to sleep. The flight crew were very helpful and concerned with passenger comfort."
Pros: "The flight was short, but still included a full meal. The flight crew was very helpful and thoughtful."
Pros: "The head staff making sure that me and my 4 year old are well taking care off. Super nice staff"
Cons: "The security staff and their approach and way of communicating"
Cons: "... Service was awful during the flight, and the second flight was delay for long time ...."
Pros: "On time"
Pros: "Same as above"
Cons: "Same as above"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Pros: "Great movie choices"
Cons: "Seat spacing was horrible"
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "My tray table was dirty...Given the quick flight change over it was not an issue. That's my only complaint!"
Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"
Cons: "We traveled the entire Hong Kong airport until they settled on a departure gate. Needless to say our flight was 2 hours delayed."
Pros: "Overall service was excellent"
Pros: "Crew was friendly."
Cons: "During boarding please setup separate lines for end and front cabin seats. Since everyone where mingled during boarding the flight the aisle was blocked by front cabin passengers loading their cabin languages.. Try boardning end of the cabin passengers first like from seats 60-75 and then front cabin seats."
Cons: "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."
Cons: "Food was awful. Plenty of options but tasted cheap. Felt like flying on a budget airline"
Pros: "Great staff. Very friendly and helpful for those in need :) i wasn't in need but I've watched them help passengers every flight I've taken with Cathay pacific"
Pros: "Excellent, kind, professional crew and timely flight."
Pros: "Staff was attentive and pleasant."
Cons: "3 and a half hour delay at airport, with no compensation from Cathay."
Pros: "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Cons: "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."
Cons: "Poor reception checking in was told that I would have to sit middle seat all the way to LA. Not acceptable...my next trip to Southeast Asia I will be checking other airlines!"
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Daily cleaning, installation of cabin HEPA filters on flights to Tokyo Haneda
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