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For value and room size, this hotel is the best in Tokyo of the five hotels that I've stayed in during any of my trips to Japan (2). It is right off of two subway (Suidobashi, Korakuen stns) and JR east stations and relatively close access to a third (Kasuga Stn). Note that at least Suidobashi and Korakuen Stn have elevators for those traveling with luggage. Tokyo Dome City / Meet Port provide many dining and shopping options. There is also a so-so amusement park suitable for children. I will continue to book stays at this hotel whenever I am in Tokyo. Central location in Bunkyo is away from the JR circle loop and requires some travel upon arrival at Tokyo Stn via Narita Expresses. I wasn't aware of the ease of connection from Tokyo station nor of the presence of elevators at Suidobashi stn when I first arrived, so arriving with luggage was a bit of a chore. When the Tokyo Giants are playing at home, this hotel fills up fast. Extra charge for early check-in (before 1600/400pm)
Access to everything No laundry facilities nearby
The only good thing about Keio Plaza Hotel that they have a shuttle bus line direct to Disney Resort, but need reservation 1 month earlier before the date. The front desk for check-in and check-out really really really not friendly (especially to foreigner), no smile at all and very bad in english. Very old hotel, we've paid for the premier room (recently furbished they said) but still looks old, they're only put more lighting inside the room and LED TV. Better stay at International Brand Hotel.
the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international Cannot think of a thing we didn't like
The location was amazing but that's about it Rooms very outdated, very pretentious staff, everything that has to do with this hotel is ridiculously overpriced! We to check out one hour later than planned after a 6 night stay and they asked us to pay a fee... very disappointing
Location The room and the hotel are not so modern
Close to Shinjuku station. Fun restaurants nearby. Waited on average 10 minutes for elevators, which were full and stopped almost every floor. No seating in lobby. Restaurants in hotel very overpriced. Would not stay there agin.
Comfortable and convenient. Everything is fine.
Great location near the Shinjuku train station. Service was excellent (although perhaps average for Japan). Pillows not so comfortable - would have liked a selection of hard/soft (therefore the OK rating on comfort). Room A/C worked very well (I like to sleep in a cold room). Great view of Mt. Fuji and Tokyo government buildings. I prefer the Hyatt Regency Shinjuku when the cost is reasonable but this time it was considerably higher. Have stayed at Keio plaza about 5 times and at Hyatt about 20 times.
free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops
Breakfast options are good. The South wing room bathroom had a slight sewer odor at times.
It's a uniquely beautiful hotel. There is no other with such beautiful, serene and peaceful grounds. The staff are exceptionally gracious and hospitable. It is wonderful to come back here after a busy day in very busy Tokyo. It is a short walk to a very good, family owned sushi restaurant near Edogawabashi station. The restaurants, while good, are very expensive. And there are not many options that are close. On the other hand, taxi service is convenient.
The hotel property itself is nothing short of beautiful. The rooms have great views of the city and the expansive garden which is a oasis in the middle of the sprawling Tokyo metropolis. The staff is always prompt and friendly and ready to accommodate anything you may need.
The hotel is beautifully appointed, with large rooms featuring marble bathrooms, mechanic curtains, exceptional service, and a stunning view of the gardens and pagoda. It seems that it is a wedding destination, with a storybook setting. For Tokyo, the price was a good value for the size of room and luxurious setting, the reason is the location isn't as central and train access isn't as readily available as many other luxury hotels. I was there for business travel, but this would be a suitable location for a romantic trip. It didn't bother me to walk up the hill from the subway station. But, the ten minute walk from the subway is the only negative I can identify with this hotel.
Small but cozy room. Perfect location.
Good location in Shinjuku within walking distance of major shops, restaurants and public transportation. Hotel looks new and has nice lobby, breakfast area, and rooftop lounge. Bed was very comfy. Room is tiny but not a complete surprise in Tokyo. However, there were several small things that could have been done to make the space more useful such as more clothes hangers, a shelf over clothing rod, and towel hooks in the bath to name a few.
Price was slightly below the competition, but in retrospect, I would've gladly paid more for a much better stay. Close to 7-11 and some fun areas in Shinjuky. I've traveled to Tokyo for 3 straight years. This hotel is the worst by far. Even though it's advertised as a 4-star hotel, it is NOT a 4-star hotel. Here's what I think: Very small room, even for Tokyo standard. There were a few groups of rowdy tourists, and I can tell that the concierge was exhausted by them, and was not very friendly when she was helping me out. Even though it's in Shinjuku, location is not that good. It's right next to a bunch of love hotels and far from the main Shinjuku station. Overall, a big disappointment for me.
Rooms. Service. Price is relatively high
The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
We enjoyed the neighborhood Hotel Niwa is located in. Lots of eateries and convenience stores. We also appreciated the laundry facilities and massage chairs. The staff is very friendly. I would look for a hotel that is even closer to the store best line.
Very good location, excellent staff, great value for money ,near train station. The breakfast was excelleny
This is my second time staying at Niwa Hotel. It is very near to Suidobashi station & Tokyo dome city. Many choices of food in that area. Strongly recommend to people who is going to see concert at Tokyo Dome .
All the right things in the room. Standard rooms are small but adequate - we stayed in standard and superior (which was international standard size).
The level of service was exceptional, and the overall quality of the hotel and room was superb. The facility for printing documents/making copies could be improved by having some instructions in English on the machines.
Nice, we'll run hotel. Rooms are clean and modern. Location, in between suidobashi and Jimbocho subway stops is ok but not the best area to be overall. it was hard to control the room temperature- sometimes it would be boiling even after turning heat way down.
very nice hotel, not far away from the subway, a lot of little shop all around,quite a big room ,breakfast delicious and everybody so kind!!!! everything perfect!!!!
Best hotel room I've ever stayed in. Rooms were designed thoughtfully and everything made sense. Extremely clean and in an excellent location. nothing much. maybe wish the rooms were a bit bigger?
Location Only had smoking room, which was not mentioned on Kayak.com. Price was higher than advertised on kayak.com
Very nice hotel in Tokyo. Just a few minutes from Suidobashi Subway Station and JR Suidobashi Station. Really good location. Hotel staff were very helpful and accommodating. Rooms are new and clean. I had a very nice stay in Hotel Niwa. I highly recommend this hotel.
Good location. Very polite staff, good service and clean room. nothing.
Staff were excellent, all spoke very good English and couldn't do enough to help. Restaurants and shops in hotel were really expensive, but there's plenty of excellent local alternatives.
The breakfast buffet was delicious. There was a wide variety of superb food. The view was fantastic. The fitness center was well equipped.
Brillant service, location and setting - surrounded in its own garden! A very short walk to train networks and city resturants down the road. Restaurants were quite expensive and as the hotel had three sections, orientation was a little difficul.t
not free and easy access to internet room
Staff was very discreet and kind (in a japanese way). The hotel is really well placed near a big station of metro (several lines here) 2 minutes walk away. I found a little bit miser not to give free internet access (I always find this a pity) at this price.
Good central location for exploring the city with 4 different metro stops nearby. Nice view from the room as well as the breakfast room at the 42nd floor.
I liked that the hotel served mainly individuals on business. The staff were extremely helpful and nice. There are some great restaurants in the hotel and a great a garden. A tour of the hotel would be great since it's such a big place. It took me until the end of the trip to figure out how to get around easier.
the view from the top of the tower and the garden Everything inside the hotel was extremely expensive, the access to the swimming pool was not even free
The great service and facilities. We thought the food in some of the restaurants was average for the price.
Breakfast was good
Clean room and good housekeeping. Also liked the temperature in the room. The check-in process was not good. I was very delayed for my appointment then was given a smoking room. Also,the room was very dated in its styling.
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
Location, service, pool staff
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Very lttle, plastic hotel without character, expensive way of hiding from japanese culture.. See above!
It was close to the station and some nice restaurants just outside the hotel. We stayed on reward points as ambassadors. We were treated appallingly. The room was average for the type of hotel we were staying in. The staff were quite standoffish, considering we had just come from Intercontinental Delete repeated word Bay where the service was outstanding and we could not fault a single thing it was a huge disappointment to be treated like this. When we went for dinner in the restaurant we were not even offered a drinks or wine list the whole meal and they forgot my meal altogether. When they cleaned the room they left dirty dishes behind. I never complain about anywhere that I stay but it was enough to taint my holiday. When we checked out they did not even ask us how the stay was. We are Platinum members.
Location, Location, Location. It is near to specially Roppongi and Akasaka Area. There are few metro lines near the hotel.
Excellent executive lounge, great location close to many restaurants and the Tokyo Metro is a 2 min walk away.
Location and service are excellent Everything in the hotel that is not part of the booking is very expensive, even by Tokyo standards.
the hotel is great, big comfortable and very well located. rooms are nice although a bit small for 5 stars but i guess it is normal for tokyo. hotel staff was extremely nice and helpful. there is a shattle bus going from narita directly to the hotel and back.although it is not free it is significantly cheaper than taxi and more convenient than train.
The design of the room was elegant and modern, and it was very comfortable to stay in.
excellent world class hotel, friendly and efficient staff, located next to subway access and within 1km of major entertainment precinct.
hidden charges,such as table cover charges in bar on top of service charge and taxes!
near tokyo center. takes 60 min. to Narita. hotel staff is quick in attending to my needs.