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We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
The design is lovely and the location can't be beat. The hotel is high up and it is great to look down on Tokyo. The pillows were uncomfortable which took away a little bit of ease of sleep.
The views from our room were good, it was nice and clean. I thought for a hotel of this standard the staff would be able to understand English a bit more, not very well situated for shopping more of a business hotel. No english Tea,
The view from the room was beautiful, I loved the bathroom window which could be made seeing through, so you could enjoy the view from the shower. No complaint, very satisfied.
Great location very close to main shopping area in Ginza. Room on the small side.
The location not far from Ginza and the metro station Shimbashi/Ginza is useful. There isn't a gym. And the Internet isn't a wifi but cable. I carry an iPhone which is useless without a wifi. Breakfast selection should be changed daily.
Staff were extremely helpful and courteous. None.
Very warm hospitality and very helpful Nothing
spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
Comfortable beds Restaurants in the hotel Close to the train station Small room Hotel smells like smoke
The ANA Intercontinental is situation on Roppongi Dori, very close to the Roppongi district's busy night life. It has a metro line within a 10 minute walking distance as well connect to both Narita and Haneda airports. The concierge service was great, helped us out with tours to Mt. Fuji as well as to a small town in Tama City where we wanted to visit our old neighbors from Thailand. She went out of her way to call the friend and coordinate pick-up from the train station.
near tokyo center. takes 60 min. to Narita. hotel staff is quick in attending to my needs.
The Intercontinental is a major chain and had a nice entrance and the rooms were clean. The rooms were decent size -- in fact, as I understand "spacious" -- for Tokyo. 1. The Internet was intermittent and not very good. 2. The cost for the Internet was one of the priciest anywhere -- they charge 1620 yen (about US$16) per device. So, a phone and a laptop, my wife's phone and an iPad is 4 devices or $64/night. Needless to say, we did not activate internet for each device. Compare this to the Hyatt Regency Tokyo at $3/night per room (multiple devices), or free at the Kobe Sheraton, and free at the Kyoto Westin. 3. The plumbing was old, did not drain properly, had to run the cold water for a long time to get cold (rather than hot) water, and the non-Toto toilet seat was far inferior to the Toto Washlet seats in other hotels. 4. I have Acid Reflux and need to sleep with a raised head. I requested foam pillows at reservation time and again by email about 2 days before arrival. I was told they were booked and no foam pillows were available. So, don't count on any "accommodations". 5. The concierge was very helpful, BUT the lines to see the concierge were unreasonable (1/2 hour or more). Ultimately, we could only see the concierge about one-half of the times we tried.
excellent world class hotel, friendly and efficient staff, located next to subway access and within 1km of major entertainment precinct.
Excellent executive lounge, great location close to many restaurants and the Tokyo Metro is a 2 min walk away.
The design of the room was elegant and modern, and it was very comfortable to stay in.
Right on the subway line. great restaurants and bar. great spa beds are very firm
very convenient location; easy tour pick-up and airport bus; friendly staff crowded hotel, small room, facility a bit aging
hidden charges,such as table cover charges in bar on top of service charge and taxes!
Breakfast buffet, a seating area in our room, and a bed off the ground. We had been on great tour staying Japanese ryokans which were a treat but good to getting back to western comforts. Don't have any complaints
Very lttle, plastic hotel without character, expensive way of hiding from japanese culture.. See above!
Classic or dated, whatever your preference, but well maintained and spotless. Large rooms, for Japan. Staff is marvelous. Very close to the US Embassy and train stations. All staff speak English sufficient to get the job done. Booking through Kayak got a reasonable rate for Tokyo. Couldn't control the heat in the room, which was 79F. WiFi connects but can be erratic on mobile devices. Food in the hotel is outrageously expensive, but a 2 minute walk gets you to reasonable options. Gym is excellent but there is a substantial extra charge to use it.
My November stay in Tokyo was switched from Okura Hotel to Sheraton Miyako Hotel, because Okura was demolished in May this year for a new hotel building to be reopened in 2018. So all the evaluations given here are for Miyako Hotel. The hotel is excellent, very roomy and update. It offers all what a ordinary traveler needs and beyond. Its location is great right in the middle of several subway stations, only Meguro station and takaniwa station are within walking distance. But, scheduled hotel buses taking hotel guests to Meguro and Shinagawa station is an excellent way to help hotel guests move around. Do your homework and find out what time the airport limousine bus can take you from airports to Miyako Hotel before you buy airline tickets. Because the bus schedule is very odd. I came to Miyako from Tokyo Haneda Airport, the airport limousine bus only runs twice in the morning and once in the late evening (Good for red eyed flight guests). If you come to the hotel any time between those schedules, you need to find out what is the nearest hotel or subway stations to Miyako the airport bus can take you to, then take taxi from there to Miyako.
Service - before, during, and after stay. Amenities. Location. View. Breakfast buffet was a bit over priced, but, food was good. Miso was overcooked. Could have used more 'free' fridge space. Should consider being a Disney 'Good Neighbor' hotel. Many hotel patrons had to use the train system and were caught in crowds.
It was located right on the bay and we had a room with a view of the bay. It is on the outskirts of town, so not a lot going on near by.
view, attention to detail, and service.
The location and room size - very nice experiece and outstanding value for the rate provided by Priceline! The view bar was non-smoking, which is not common in Japan. Many patrons greatly prefer this, but I prefer at least one bar where I can enjoy a cigar.
Staff is really accommodating. Shuttle bus could be more often.
The room was large and had a good view of the bay. The hotel was not close to restaurants or shopping. Which was a problem because the hotel restaurants were quite expensive. The 'double' beds were too narrow for two people to share.
shuttle to closest train station. Great views of river. no
The staff - extremely polite and helpful. Calls made to the front desk were answered promptly and items delivered within minutes. It entire experience was a total delight.
The club level was an additional $100 USD approximately. I thought $75 would be more appropriate for what you got. Very nice experience.
This hotel is about 20-30 minutes by walking/subway from major areas like Shinjuku, Asakusa, and Ueno Park - just need to be aware when planning your stay as it can make for long days.
The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
Rooms. Service. Price is relatively high
This was a top notch hotel. The rooms were large and very comfortable by Tokyo standards. The staff was very good at what they do and speak great English. The location of this hotel was wonderful from my point of view. While it was for sure in a business area it was a 5 min walk #40or less#41 to Tokyo station which makes it great. The Shinkansen and the Narita stop in Tokyo station which makes for a quick trip to the hotel. If you want they will great you at your train and walk you back. The restaurant was typical of most high end hotels with good food well done but not a value in any way. In the end there are tons of nice inexpensive places within 10 min walk that cater to the worker in the area if you are looking for a little less costly fair. While they can set up tours and the like for you my single experience with that a tour of the fish market left a lot to desired. It way have just been a bad day or a bad guide so I have no idea it others will have better luck. My ro...
The bayside view was the hoghlight of the room I cannot list a thing that I didn't like
The attention to detail made the stay so much better.
High quality of service, wonderful bay view, rich variety of dining, excellent room service, staff professionalism
The only good thing about Keio Plaza Hotel that they have a shuttle bus line direct to Disney Resort, but need reservation 1 month earlier before the date. The front desk for check-in and check-out really really really not friendly (especially to foreigner), no smile at all and very bad in english. Very old hotel, we've paid for the premier room (recently furbished they said) but still looks old, they're only put more lighting inside the room and LED TV. Better stay at International Brand Hotel.
the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international Cannot think of a thing we didn't like
Great location near the Shinjuku train station. Service was excellent (although perhaps average for Japan). Pillows not so comfortable - would have liked a selection of hard/soft (therefore the OK rating on comfort). Room A/C worked very well (I like to sleep in a cold room). Great view of Mt. Fuji and Tokyo government buildings. I prefer the Hyatt Regency Shinjuku when the cost is reasonable but this time it was considerably higher. Have stayed at Keio plaza about 5 times and at Hyatt about 20 times.
free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops
Location The room and the hotel are not so modern
Comfortable and convenient. Everything is fine.
Breakfast options are good. The South wing room bathroom had a slight sewer odor at times.
Great city views, excelent location for ginza area and central tokyo
Great location (15mn walk from Ginza shopping area), very professional service, great rooms view (hotel reception located at the 25th floor, all rooms are from 26th floor and above)
I didn't spend much time in hotel but everything was OK. I like to drink coffee in the lobby and view from my room was fantastic - night Tokyo and Tokyo Tower. Very close to metro station and 5 min. on foot to Yamanote line. Additional "pro" Limousine bus to airport.
Location is convenient, bed was very comfortable, staff very friendly competent and helpful Pricey, bathtub a bit small
Nice staff. Every staff member of the hotel is very helpful. I will come and stay in this hotel again. The location of hotel is very convenient. Overall stay in the hotel I can say is wonderful. Location
Extremely convenient location - walking distance to Ginza & Hibuya and fish market with easy access to subway & quick taxi trip to Roppongi NA
Smoking is allow at the lobby on the 25 floor and that turn me away from getting a drink at the reception / lobby
modern and well run - fantastic view from room breakfast was not included; paid more to check in a bit early; room was very small
Loved the clean room and the value for the money. Also the location was good (although it is in a business district) - but very nice to be able to walk to several eating choices without paying for the high meals in the hotel. We also found the Mini-Mart downstairs very convenient to buy water and snacks for our 4 year old. The hotel is very accessible to the subway - walkable with connecting under ground passages. We stayed here with a 4 year old child - and were able to get a baby cot that sat flush with our bed (open rail on one side) so the baby could sleep next to us (at no extra charge). Overall the staff were great, helpful and friendly. I have a minor criticism for the hotel - I gave a fair rating for the Hotel staff because of our experience with the Concierge. She does not have the personality to work on this desk - the many interactions I had with here were polite, but not friendly or she didn't go out of her way to make recommendations or be overly helpful. She had a bit of sour personality (very un-Japanese), made me feel like I was bothering her with my questions - and in my opinion that leaves a bad impression of the staff - when in fact everyone else was super nice. However being new to Tokyo the Concierge is the most important liaison to us as we depended on her advise to get around the city.
wonderful place ! everything was just perfect.the location was a nice suprise - very cool neighborhood.
the view rooms very small , uncomfortable
Excellent room with ample space. Good seperate beds, nice view. Price of breakfast is high (2500 Y). This is not uncommon for Tokyo but still too much.