Traveller reviews
Overall rating
7.2
Good
Based on 756 reviews
Boarding
7.5
Comfort
7.3
Crew
7.7
Entertainment
7.5
Food
6.9
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Cathay Pacific information
| IATA code | CX |
|---|---|
| Routes | 172 |
| Top route | Bangkok Suvarnabhumi to Hong Kong Intl |
| Airports served | 78 |
| Top airport | Hong Kong Intl |
Cathay Pacific traveller reviews
Pros
"Good and service very nice"
(in 167 reviews)
"It was a good flight."
(in 188 reviews)
"The crew was very nice."
(in 241 reviews)
Cons
"god food and movie selection"
(in 16 reviews)
"Food was not great."
(in 246 reviews)
"Especially on such long flights."
(in 30 reviews)
Recent reviews
Traveller rating
79
15
19
30
0
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4.0
Cabin crew decided to make sure that the seat belt sight was on for most of a 3 hour 45 minute flight preventing pax.to use the facilities and then giving me omg when confronted with the situation. They should bear in mind that if there would be any human waste on the seats it has to be treated as biological material and removed by a hazardous material team.
Reviewed Jun 2023review from
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2.0
In flight entertainment system including wifi were down and passengers got tortured for the 16 hours flight without any of these. Food was spoiled as well for the first meal provided but second meal was Ok. Overall a horrible experience which was not at all expected for such a long haul flight which was expected to be THE most memorable part of my planned trip for family.
Reviewed Jun 2023review from
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2.0
I traveled to Singapore for 5 days, I didn’t receive my luggage until the 3rd day. When I received my luggage was broken which they fixed it supposedly. I never had such a poor experience with the any other airline. I honestly think it should be a compensation for all of my losses and suffering that I went through.
Reviewed Mar 2023review from
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10.0
Could hve been cheaper
Reviewed Mar 2023review from
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4.0
i booked vegetarian hindu meal for my flights from delhi to hong kong, and hong kong to los angeles. on first flight, they said that they do no have my meal information. thank fuilly some veg meals were still left and i could eat. However, on second flight they game me hindu non vegetarian meal, and I ate shrimp without knowing. pathetic.
Reviewed Jul 2022review from
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10.0
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
Reviewed Jun 2022review from
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2.0
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
Reviewed Jun 2022review from
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10.0
Same with previous comments
Reviewed Apr 2022review from
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2.0
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Reviewed Dec 2021review from
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10.0
Cons: The flight delay could have been announced over the speakers
Reviewed Jul 2021review from
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10.0
Pros: Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here.
Cons: In-Flight Wi-Fi was not available once reaching the continental United States.Reviewed Jan 2021review from
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10.0
Pros: Everthing was up to the mark
Cons: Everything was satisfactoryReviewed Nov 2020review from
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10.0
Pros: Everything was amazing
Cons: Everthing was greatReviewed Nov 2020review from
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7.0
Pros: Meals, comfort, and crew all above average.
Cons: Nothing reallyReviewed Jul 2020review from
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4.6
Cons: It was too hot in the plane.
Reviewed Apr 2020review from
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10.0
Pros: Customer service is amazing!
Cons: Keep up the great work!Reviewed Mar 2020review from
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7.6
Pros: Great food, entertainment options and personal space
Cons: Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for foodReviewed Mar 2020review from
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9.3
Pros: The seat is comfortable.
Reviewed Feb 2020review from
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7.3
Pros: Staff was great and very helpful
Cons: If they didn't change my flight for 2 hours earlier.Reviewed Feb 2020review from
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7.6
Cons: I wish there was air conditioning. It was very warm ok the plane.
Reviewed Feb 2020review from
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8.0
Pros: Food and beverage
Reviewed Feb 2020review from
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8.0
Pros: Late departure but kept informed. Food good.
Reviewed Feb 2020review from
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7.3
Pros: Boarding was quick and easy. Blankets and pillows were ample and already at the seat.
Cons: Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight.Reviewed Feb 2020review from
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9.0
Cons: Misdirected at upper entrance.
Reviewed Jan 2020review from
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9.0
Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.
Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.Reviewed Jan 2020review from
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10.0
Pros: Great service
Cons: N/AReviewed Jan 2020review from
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10.0
Pros: Great crew
Cons: N/AReviewed Jan 2020review from
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5.3
Cons: The fish is terrible - no matter it is regular or low salt meal.
Reviewed Jan 2020review from
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6.0
Pros: This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary.
Cons: Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare.Reviewed Jan 2020review from
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6.3
Pros: Seats were very comfortabe
Cons: Food was not great. It took over an hour for the bags to come through at JFK.Reviewed Jan 2020review from
Cathay Pacific FAQs
What is Cathay Pacific's carry-on size allowance?
On board Cathay Pacific flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Cathay Pacific assistance team will most likely ask you to pay extra for checked luggage.
Where does Cathay Pacific fly to?
Cathay Pacific offers direct flights to 76 cities in 31 different countries. Hong Kong, Bangkok, and Singapore are the most popular cities covered by Cathay Pacific.
What is Cathay Pacific’s primary hub?
Cathay Pacific concentrates most of its flight operations in Hong Kong.
How does KAYAK find such low prices on Cathay Pacific flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Cathay Pacific.
Flight status
Cathay Pacific route map
Top flight routes
Top airports served by Cathay Pacific
- Hong Kong Intl Airport (HKG)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Shanghai Pu Dong Airport (PVG)
- Singapore Changi Airport (SIN)
- Bangkok Suvarnabhumi Airport (BKK)
- Beijing Capital Airport (PEK)
- Tokyo Narita Airport (NRT)
- Manila Ninoy Aquino Intl Airport (MNL)
- Osaka Kansai Intl Airport (KIX)
- London Heathrow Airport (LHR)
- Incheon Intl Airport (ICN)
- Kaohsiung City Airport (KHH)
- Sydney Kingsford Smith Airport (SYD)
- Kuala Lumpur Intl Airport (KUL)
- New York John F Kennedy Intl Airport (JFK)
Cathay Pacific contact information
- CX IATA code
- 8000 8520 2816 Call
- cathaypacific.com Visit
Overview of Cathay Pacific
Cathay Pacific is a global leader in transcontinental and controls operations from its hub in Hong Kong. It serves more than 45 countries and flies to every inhabited continent apart from South America. The airline appeals to a wide range of customers from across the world, with scheduled flights based around most major destinations.
In 1998 it partnered with Qantas, British Airways, American Airlines and Canadian Airlines to become founding members of the oneworld alliance. The association helps Cathay Pacific link to a broader global network, using their gateway destinations in North America and Europe to reach smaller cities. Customers can benefit from smoother transfers on connecting flights. Additional destinations are available in China through the carrier’s subsidiary Cathay Dragon.
To accommodate long-distance transcontinental routes, Cathay Pacific operates an entirely wide-body, dual-engine fleet. A combination of Airbus and Boeing aircraft are used. Following on from being the launch airline for the Boeing 777-300 series, it continues to be one of the largest operators of the aircraft in the world. Several of the fleet are decorated in a dark grey oneworld livery, while others feature the company’s logo on top of a dark green base.
There is a wide range of cabin class options that include Economy, Premium Economy, Business and First Class. Passengers in Premium Economy and above are supplied a glass of champagne upon boarding. Ergonomically designed seats in the Business section offer power outlets and adjustable lighting to make working on-the-go easy. In First Class you will find a flatbed that fully reclines and is fitted with a 500 thread duvet. An Aesop amenity kit ensures traveling won’t make you look tired.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.