Traveller reviews
Overall rating
7.5
Good
Based on 2,229 reviews
Boarding
7.6
Comfort
7.3
Crew
7.9
Entertainment
7.7
Food
7.1
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Cathay Pacific information
| IATA code | CX |
|---|---|
| Routes | 166 |
| Top route | Hong Kong Intl to Bangkok Suvarnabhumi |
| Airports served | 77 |
| Top airport | Hong Kong Intl |
Cathay Pacific traveller reviews
Pros
"Good and service very nice"
(in 167 reviews)
"It was a good flight."
(in 188 reviews)
"The crew was very nice."
(in 241 reviews)
Cons
"god food and movie selection"
(in 16 reviews)
"Food was not great."
(in 246 reviews)
"Especially on such long flights."
(in 30 reviews)
Recent reviews
Traveller rating
1189
499
276
189
3
Find reviews that mention:
flight attendants
food was good
good flight
great service
great crew
seats were comfortable
entertainment system
great entertainment
premium economy
business class
long flight
leg room
many choices
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10.0
Same with previous comments
review from
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2.0
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
review from
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10.0
Cons: The flight delay could have been announced over the speakers
review from
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10.0
Pros: H good
Cons: Goodreview from
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10.0
Pros: Was ok
Cons: If got good deal I will go with them againreview from
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10.0
Pros: Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here.
Cons: In-Flight Wi-Fi was not available once reaching the continental United States.review from
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10.0
Pros: Everthing was up to the mark
Cons: Everything was satisfactoryreview from
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10.0
Pros: Everything was amazing
Cons: Everthing was greatreview from
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7.0
Pros: Meals, comfort, and crew all above average.
Cons: Nothing reallyreview from
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4.6
Cons: It was too hot in the plane.
review from
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10.0
Pros: Customer service is amazing!
Cons: Keep up the great work!review from
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7.6
Pros: Great food, entertainment options and personal space
Cons: Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for foodreview from
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9.3
Pros: The seat is comfortable.
review from
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7.3
Pros: Staff was great and very helpful
Cons: If they didn't change my flight for 2 hours earlier.review from
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7.6
Cons: I wish there was air conditioning. It was very warm ok the plane.
review from
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7.3
Cons: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.
review from
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7.3
Pros: It was on time.
Cons: The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram.review from
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8.3
Good
Cons: Boarding was disorganized. Otherwise everything was goodreview from
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8.0
Pros: Food and beverage
review from
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8.0
Pros: Late departure but kept informed. Food good.
review from
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7.3
Pros: Boarding was quick and easy. Blankets and pillows were ample and already at the seat.
Cons: Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight.review from
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7.3
Pros: Everything was good . Yhe only problem is the small portions of food.
Cons: Captain concern about security.review from
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9.0
Cons: Misdirected at upper entrance.
review from
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9.0
Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.
Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.review from
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10.0
Pros: Great service
Cons: N/Areview from
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10.0
Pros: Great crew
Cons: N/Areview from
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5.3
Cons: The fish is terrible - no matter it is regular or low salt meal.
review from
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6.0
Pros: This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary.
Cons: Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare.review from
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6.3
Pros: Seats were very comfortabe
Cons: Food was not great. It took over an hour for the bags to come through at JFK.review from
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6.3
Pros: Seats were very comfortable and so were the entertainment options
Cons: The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-parreview from
Cathay Pacific FAQs
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What is Cathay Pacific’s primary hub?
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Flight status
Cathay Pacific route map
Top airports served by Cathay Pacific
- Hong Kong Intl Airport (HKG)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Shanghai Pu Dong Airport (PVG)
- Bangkok Suvarnabhumi Airport (BKK)
- Singapore Changi Airport (SIN)
- Beijing Capital Airport (PEK)
- London Heathrow Airport (LHR)
- Manila Ninoy Aquino Intl Airport (MNL)
- Tokyo Narita Airport (NRT)
- New York John F Kennedy Intl Airport (JFK)
- Osaka Kansai Intl Airport (KIX)
- Sydney Kingsford Smith Airport (SYD)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Incheon Intl Airport (ICN)
Cathay Pacific contact information
- CX IATA code
- 8000 8520 2816 Call
- cathaypacific.com Visit
Overview of Cathay Pacific
Cathay Pacific is a global leader in transcontinental and controls operations from its hub in Hong Kong. It serves more than 45 countries and flies to every inhabited continent apart from South America. The airline appeals to a wide range of customers from across the world, with scheduled flights based around most major destinations.
In 1998 it partnered with Qantas, British Airways, American Airlines and Canadian Airlines to become founding members of the oneworld alliance. The association helps Cathay Pacific link to a broader global network, using their gateway destinations in North America and Europe to reach smaller cities. Customers can benefit from smoother transfers on connecting flights. Additional destinations are available in China through the carrier’s subsidiary Cathay Dragon.
To accommodate long-distance transcontinental routes, Cathay Pacific operates an entirely wide-body, dual-engine fleet. A combination of Airbus and Boeing aircraft are used. Following on from being the launch airline for the Boeing 777-300 series, it continues to be one of the largest operators of the aircraft in the world. Several of the fleet are decorated in a dark grey oneworld livery, while others feature the company’s logo on top of a dark green base.
There is a wide range of cabin class options that include Economy, Premium Economy, Business and First Class. Passengers in Premium Economy and above are supplied a glass of champagne upon boarding. Ergonomically designed seats in the Business section offer power outlets and adjustable lighting to make working on-the-go easy. In First Class you will find a flatbed that fully reclines and is fitted with a 500 thread duvet. An Aesop amenity kit ensures traveling won’t make you look tired.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.