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China Eastern information
IATA code | MU |
---|---|
Routes | 1905 |
Top route | Shanghai Hongqiao Intl to Beijing Capital |
Airports served | 210 |
Top airport | Shanghai Pu Dong |
China Eastern traveller reviews
Pros
Cons
Recent reviews
Traveller rating
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6.0
Pros: Price
Cons: Hotel provided was ok but I expected more . The wait to get to the hotel was way too long and people at airport were not helpful. There was no clear instructions on where to wait, who we were to deal with . The directions were misleading.
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4.0
Pros: Standard flight
Cons: My connecting flights were terrible. I was kept at the airport on a layover to another city and they wouldn't let me board because they said my passport number was entered wrong on the reservation. This made no sense as I had gotten off another flight on my way back home. No one at the airport in Shanghai was helpful and it was really frustrating to think that I would be stuck in China. I was finally able to track down a international supervisor who was able to print out my boarding passes and let me board my flight. Unfortunately, another family with small kids were dealing with the same issue as me only their flight was leaving in 30 mins. I hope they were able to make their flight.
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8.0
Pros: The seat was fine
Cons: Everything was fine no problems
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6.0
Pros: The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep.
Cons: Better softer hand soap , sprays and lotion . Sleep mask
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7.3
Pros: No , blankets .
Cons: Cleaner restrooms, blankets and verbal offers
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5.3
Cons: delay of about 1 hour, we almost missed our international flight from beigin
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2.6
Pros: It was a terrible, long and very crowded flight.
Cons: The people/passengers. The whole flight felt like a budget airline. I am not looking forward to the return.
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6.0
Pros: The seat was comfortable.
Cons: The service on board could have been better.
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8.3
Pros: The crew was very attentive and most good English
Cons: The food could have been better and there could have been a better selection of movies.
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5.3
Pros: Nice staff.
Cons: Although I've ordered vegan food about 3 months in advance, I have not been provided with a vegan meal and received cheese lasagne. Pretty sad on such a long distance flight.
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8.6
Pros: On time departure, good leg room, and comfortable seats
Cons: food
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6.3
Pros: Great crew in business class!
Cons: Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so
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6.4
Cons: Gate is crowded and no escalator only steps. No clear area for business class and its a fiasco boarding
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6.3
Cons: Food is too salty, can’t even eat .
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4.3
Pros: Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.
Cons: Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.
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7.0
Pros: Food.
Cons: Headphones were not provided.
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10.0
Pros: My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend.
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3.3
Cons: The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming.
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3.6
Cons: The flight to Shanghai was delayed and I missed the coincidence, the crew did not explain much, I was rerouted and I arrived with 13 hours delay
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8.0
Cons: Layover was too long. The airline changed the flight schedules
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5.3
Pros: Crew are good seat was a little small
Cons: WiFi never work and food was salty
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6.0
Pros: Crews are amazing but the set is a little too tight.
Cons: WiFi never work and food was bad everything is salty.
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8.0
Pros: We had nice reclining seat, I was able to sleep comfortably.
Cons: They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh.
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2.6
Pros: Nothing
Cons: Worst airline
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8.0
Pros: Crew very pleasant and eager to Please cheerfully
Cons: The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better
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9.0
Pros: Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed
Cons: The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance.
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2.6
Pros: nothing
Cons: It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight.
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6.0
Pros: Crew
Cons: Entertainment selection could have been better
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5.0
Pros: Seats reclined more than most airlines
Cons: 4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again
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3.6
Pros: The seats declined more than most airlines
Cons: A 4 hour delay for an 11 hour plus flight? They could have let us off the plane and if not at least been more pleasant. Flight attendants were rude. Worst airline AND flight I have experienced in my entire life.
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7.6
Cons: Didn’t love having not having a jet bridge for boarding. Climbing up stairs to board is not ideal.
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8.0
Pros: Very nice plane, crew was fantastic.
Cons: The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight
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8.0
Cons: No issues, overall good experience.
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8.0
Cons: Experienced no issues, overall good experience.
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2.6
Pros: Seat uncomfortable, filthy restroom, disgusting smell and had not been clean, hand soap no refill, overall bad service.
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5.0
Pros: The crew
Cons: Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding.
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7.6
Pros: The crew was very helpful. Entertainment had a good variety.
Cons: The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option.
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9.6
Pros: great service in business class
Cons: food selection could have been more westernized!
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8.0
Pros: Great service in business class
Cons: Boarding seemed to be chaotic !
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4.3
It was just OK
Pros: some of the meals were tasty.
Cons: No WiFi on the flight back, poor entertainment choices, overall an uncomfortable flight experience.
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2.0
Pros: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.
Cons: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.
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8.0
Good Flight
Pros: We found an amazing deal for this flight. Overall it was good, service, entertainment, airline, etc... all was as expected.
Cons: The flight was freezing. I wish there were some way to turn down the cold air.
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6.3
Cons: China Eastern seems to be cutting corners in Business Class - cheap headphones, significantly reduced food quality, non-functional WiFi and cabin attendants with very limited English fluency.
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10.0
Pros: Great flight. I’m typically a Delta flier but China Eastern definitely impressed. I will fly with them again soon.
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8.6
Pros: The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu.
Cons: More food options for those with soy allergy.
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10.0
Pros: Crew was great, flight was great.
Cons: Not Delayed My Luggage.
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8.6
Pros: Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.
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8.0
Cons: The food could be improved.
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2.0
Pros: Nothing. It was a horrible experience.
Cons: They could have checked in our bags but didn't. They could have been more courteous. They could have checked us in through to our final destination (Seattle) but didn't. I will never fly China Eastern again.
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2.0
Pros: Nothing. It was a bad experience.
Cons: They could have served food. They could have checked us in through to our final destination.
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3.3
Cons: Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia.
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5.0
Cons: Flight attendant coughing into hand while handling drinks cart. Flight attendant wearing face mask would be less threatening to health of passengers
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2.6
Pros: entertainment was fine
Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.
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2.6
Pros: the entertainment was fine
Cons: I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old
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2.6
Pros: the entertainment was okay
Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.
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2.0
Pros: The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again.
Cons: Almost everything could have been better
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7.0
Pros: Overall, flight, crews, services, airplanes were better than expected
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7.0
Pros: Flight, airplane, crews were Better than expected
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9.6
Pros: a very organized boarding and comfortable seats
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2.0
Pros: Nothing.
Cons: Add more entertainment. Add more food, keep the restrooms clean.
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Flight status
China Eastern route map
Top airports served by China Eastern
- Shanghai Pu Dong Airport (PVG)
- Kunming Changshui Airport (KMG)
- Shanghai Hongqiao Intl Airport (SHA)
- Xi'an Xianyang Airport (XIY)
- Nanjing Lukou Intl Airport (NKG)
- Chengdu Airport (CTU)
- Guangzhou Baiyun Airport (CAN)
- Beijing Capital Airport (PEK)
- Qingdao Airport (TAO)
- Taiyuan Airport (TYN)
- Wuhan Airport (WUH)
- Chongqing Airport (CKG)
- Shenzhen Airport (SZX)
- Hangzhou Airport (HGH)
- Lanzhou Arpt Airport (LHW)
China Eastern contact information
- MU IATA code
- +1 855-589-5530 Call
- us.ceair.com/en/ Visit
Overview of China Eastern
China Eastern Airlines operates flights to more than 30 countries across the globe. In addition to an extensive network throughout Asia and the Pacific region, it also reaches as far as Europe, North America and Oceania. Most international flights depart from its primary hub in Shanghai, while additional hubs are located in Kunming, Beijing, Qingdao and Xi’an, helping to service more than 150 destinations throughout China.
China United Airlines and Shanghai Airlines are both subsidiaries that sit underneath it, expanding its domestic influence. It is a full member of the SkyTeam alliance and customers can benefit from smoother transfers and spread of departure options. Separate codeshare agreements are held with British Airways, China Southern Airlines, Etihad Airways, Japan Airlines, Qantas and WestJet.
Depending on the model of aircraft flown, China Eastern Airlines offers Economy, Business Class and First Class. Chinese tea is offered with all meals, with Economy passengers provided a blanket and pillow. Passengers can recline to a flatbed in Business Class, where an amenity kit featuring slippers is also supplied. Modern jets in the fleet feature First Class, which is limited to roughly 6 passengers. There are pod style booths with sliding doors and guaranteed aisle access.
Boeing and Airbus planes are flown by China Eastern Airlines. Some of the most commonly operated models include the Boeing 737 Next Generation and Airbus A320-200. The Boeing 777-300ER is one of the largest in use and has a capacity exceeding 310 passengers. SkyTeam branding is painted on several of the fleet, while specialized Disney, Yunnan peacock and Apsaras liveries can also be spotted.