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Boarding gate far end of airport

Food nice, much better than KLM. Typical great Asian service.

No information as to why boarding was over 30 minutes late, even though last call was announced!

Not friendly stuarders..

They had a snack even on such a short redeye flight!

No vegetarian snack option though.

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

Friendly and efficient

Bus boarding

Wow! An excellent airline! Superb service, great movies options and goid food!

Nothing about this flight. Will avoid Air India in the future!

Dirty and tired looking aircraft; unruly and downright rude passengers; cabin crew were unable to take control of the chaotic boarding; God knows how will they control the situation in the event of an emergency. This was my first and probably last time with Air India. I have always travelled Jet Airways on domestic routes in India and they are far superior.

Flight was on time. Boarding was not managed well by Ahmedabad Airport. Two toilets had faults. Faulty tap and toilet seat. Lacking choice in in-flight entertainment despite high quality system. Air India should offer free water at the seat every 2 hours instead it's a help yourself service which is less good. No wi-fi services.

Excellent Service

Everything was good!

I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?

No food, No entertainment

Food was simply awful; which is a shame for a national airline of a country known for its great cuisine. Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding.

Airline staff so helpful and nice, sets had loads of space, I was seated at the back of the plane when they ran out of meals before our row, I said it's fine I'll just have bread rolls but she got me their staff meals yum, air hostess was so lovely

None

a lot of times, for both departure and arrival, CX always parked at the farthest end of the HKG airport.

Great entertainment. Crew was calm and professional.

Food was ok, but I've had a lot better on Emirates. Low carb options would make it amazing.

I was upgraded to business class and it was such an amazing experience! Glad I was given the chance to be upgraded!

Boarding and takeoff ,, in time

The food should be according to international standards,, The food on board is so spicy,,

Crew were friendly and professional.

Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight.

Dreamliner comfort.

Air India did not inform us that check in was at the international counters. Luggage took about 35 minutes in Delhi.

Poor service. Staff not just indifferent but mistreat passengers

ground staff respectful of people with special needs and the elderly

overall disinterested and unenthusiastic cabin crew

Friendly and courteous staff. Very helpful

Everything we want to fly business class next time

I can't even choose what did I like the most about this flight, I was in economy but felt like I was traveling in business... The crew was excellent, the flight was quiet and calm, great food,..... And so on.

Everything else was good besides the below content.

The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere.

Great service all round and lovely staff on board! A delight to fly.